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Antiglare / Antireflective coating peeling on new Samsung plasma? - Page 5

post #121 of 1203
Quote:
Originally Posted by Techlord View Post

Your taking a big risk here if it does peals later, don't assume Samsung will fix the problem!

Techlord

The peel on this set is so small, If i had never seen this thread I never would have noticed it. The TV has a warranty for defective materials and if it gets worse within this year there is no way they will argue with me that it isn't defective. If for some reason this TV gets much much worse within the next 28 days I will swap it out again, but for the 2nd time i have a set with no bad pixels and no buzzing so the 1/8" peel in the top corners that can only be seen from 4" from the set isnt bothering me....time to enjoy the TV.



EDIT: Used the TV for less than 10 hours and the peel in the top right corner has reached the panel. I need your guys help. Should I go through the process of swapping it at best buy again, which has been very difficult. Or get on the phone with Samsung and get one of their people out here?
post #122 of 1203
dvrmstring....what size set do you have and what is the manufacture date?

I'd definately replace it provided I could get one with a more current manufacture date. Seems that this all started with the 59" with an April built.

If I couldn't get a newer set, I'm not so sure that I wouldn't just get a refund and wait until they get some more.
post #123 of 1203
TV is the 64D7000.

My manufacture date according to the sticker is May 2011. I have to exchange it for another because at this point the 65ST30,GT30 and VT30 are all more than what I paid for the Sammy and do not come with glasses. I guess ill hope 3rd time is the charmer.

If it is not, I honestly have no idea what to do at that point.
post #124 of 1203
dvrmstrng

I see you problem. So we're up to 59 and 64" models manufactured in April and May.

There may be another option that isn't apparant to us. Ask the local dealer what to do.
post #125 of 1203
Quote:
Originally Posted by dvrmstrng View Post

The peel on this set is so small, If i had never seen this thread I never would have noticed it. The TV has a warranty for defective materials and if it gets worse within this year there is no way they will argue with me that it isn't defective.

I would not trust that Samsung will replace the very expensive panel if you wait 10 months to file a warranty claim. Several months from now, after they've incurred incredible expense to replace dozens or hundreds of defective peeling panels, they may change their tune and start saying "it's normal" and "doesn't affect your viewing enjoyment". They already have a history of denying warranty claims for defective panels with loud buzzing (instead they told owners that it's normal to hear a loud buzz at 15 feet) and more recently a large number of reports of spontaneously cracking panels that they are denying warranty claims for. I have had my own problems with this company and i have very little faith in them. Do not trust them.


Quote:
If for some reason this TV gets much much worse within the next 28 days I will swap it out again, but for the 2nd time i have a set with no bad pixels and no buzzing so the 1/8" peel in the top corners that can only be seen from 4" from the set isnt bothering me....time to enjoy the TV.

Just knowing that my screen has a small amount of peeling would eat away at me for the life of the TV, and that would detract from my enjoyment. You have to live with this TV for the next several years.


Quote:
EDIT: Used the TV for less than 10 hours and the peel in the top right corner has reached the panel. I need your guys help. Should I go through the process of swapping it at best buy again, which has been very difficult. Or get on the phone with Samsung and get one of their people out here?

So the peeling gets worse with use? Get it replaced or repaired ASAP. You'll have to decide if it's worth the risk and trouble to have the panel replaced and being left with a "repaired" TV, or go through the trouble of taking it back for exchange. Personally i'd take it back, and do a thorough inspection of the replacement TV's screen at the store before accepting it. Bring a flashlight.

I know it's a pain to take this TV back, but you're going to enjoy the new TV for thousands of days, but it only takes part of one day to exchange it. You have every right to end up with a perfectly built TV, don't settle for anything less.
post #126 of 1203
Quote:
Originally Posted by dvrmstrng View Post

65ST30,GT30 and VT30 are all more than what I paid for the Sammy and do not come with glasses

I know it's crazy expensive for the 65" but VT30's come with one pair of glasses for the record.

Also for the record this peeling issue is what helped me decide between the 59D8000 and 55VT30. I HATE returning things, if I had to return twice I'd be pretty pissed. (The VT30 has had some problems with dust or cloudiness inside the glass but nothing as common as this.)
post #127 of 1203
I am going to the store to setup an exchange. The reason this is so tiring is because I have to have these units delivered to my apartment before I can inspect. And it takes about a week each time.
post #128 of 1203
Quote:
Originally Posted by haloimplant View Post

I know it's crazy expensive for the 65" but VT30's come with one pair of glasses for the record.

Also for the record this peeling issue is what helped me decide between the 59D8000 and 55VT30. I HATE returning things, if I had to return twice I'd be pretty pissed. (The VT30 has had some problems with dust or cloudiness inside the glass but nothing as common as this.)

Know what you mean.

So here's my situation. I'm not about to buy a set that has something wrong such as that coating pealing nor dust or cloudiness.

Right....I've just eliminated the top two sets.
post #129 of 1203
Quote:
Originally Posted by Techlord View Post

Your taking a big risk here if it does peals later, don't assume Samsung will fix the problem!

Techlord

I second that. I just returned my set and noticed that the bubble increased by a little bit in about a week since I noticed it. So it does grow!!!!!!
post #130 of 1203
3rd set is being delivered this Thursday. If there is even a hint of peeling I will be exchanging for a 65GT30 and bite the bullet with 3D glasses when i feel I need them.
post #131 of 1203
Thread Starter 
Don't keep an obviously defective set. I would talk to the store manager at the best buy and see if you can inspect the next new set before it leaves the store or their warehouse in light of the multiple defective sets you've already wasted time having delivered. Just tell him if you receive one more defective set, your next visit will be to get all your money back and shop somewhere else, so he needs to ensure one way or another that someone (preferably you) has checked the next set with a fine toothed comb before it goes out for delivery.

Going through samsung is another option, as is waiting for best buy to get a new shipment of more recently built sets.
post #132 of 1203
Quote:
Originally Posted by Automaton111 View Post

Don't keep an obviously defective set. I would talk to the store manager at the best buy and see if you can inspect the next new set before it leaves the store or their warehouse in light of the multiple defective sets you've already wasted time having delivered. Just tell him if you receive one more defective set, your next visit will be to get all your money back and shop somewhere else, so he needs to ensure one way or another that someone (preferably you) has checked the next set with a fine toothed comb before it goes out for delivery.

Im don't believe that the TV is being shipped from the store, and i dont think I have the time to reach a warehouse during my lunch hour to check it out, otherwise I would consider that. If 3 TV's all happent to get to me and have this problem, I don't want anything to do with that company.

The new debate is ST vs GT and of course no free glasses with Panasonics ATM.

My fingers are really crossed that this set is flawless. I really like the look of the Sammy over the Panasonic.

Oddly enough I walked back to Magnolia today and asked the two sales guys what plasma they would buy with a 3k budget and they both went straight for the GT30. Maybe its a sign.
post #133 of 1203
Quote:
Originally Posted by dvrmstrng View Post

asked the two sales guys what plasma they would buy with a 3k budget and they both went straight for the GT30. Maybe its a sign.

I had a 3k budget and went for the 55" VT30 (which has one pair of glasses included), but then I have a smallish room. About 12' across and no wall mount so distance from eyes to TV will be about 10'. I'm also considering moving the couch away from the wall towards the center of the room by about 2' so that the TV will be closer and surround sound will work better (also I'd be able to walk behind to couch to get to the bedroom).

I could understand if you are looking at it from 12+ feet you would want 59+ inches.
post #134 of 1203
My 59D7000 was just delivered. No problems so far, but I can't get her on the stand and hooked up until the wife gets home in 2.5 hours. Torture!

I am cautiously optimistic as far as the peeling issue goes. The upper left looks fine. The upper right has 2 VERY small dots, which I guess are little bubbles that can only be seen with a flashlight shining directly on them. No actual peeling yet. I will definitely be keeping an eye on these over the next couple of weeks, but overall I was pleased that I didn't see obvious peeling like so many others have.

Build date was May
post #135 of 1203
Ugg, really annoying to hear that replacement sets have the peeling problem.

For people getting new sets, the start of the peel on my screen was unnoticeable when it was delivered and happened rapidly after the first week of use. Keep an eye on those corners.

My 64D8000 is shipping back tomorrow for exchange. I guess my only hope is that I get a June build and they use better glue. If the 2nd one is bad I'm going to have to go another way as the hassle of meeting shippers for deliveries and returns is huge for me. I have to say one main factor in going with Samsung was the style of the TV. The Panasonics just look boring, but I guess boring with a non peeling screen wins in the end.

Anyone here keep up on the Panasonics? Are there any problems with their new sets?
post #136 of 1203
We have been way off base on the peeling issue guys. According to the box my TV came in, the peeling is a feature of the Real Black Filter!

post #137 of 1203
This appears to be a design flaw not a process flaw. Expansion and contraction of the glass is greater than that of the film and explains how it passes QA but develops over time. Chances are this will sooner or later happen to the majority of the panels. Cracks are probably the result of the same excessive expansion contraction.
post #138 of 1203
LOL they've got an unintentionally accurate picture on the box
post #139 of 1203
Quote:
Originally Posted by haloimplant View Post

LOL they've got an unintentionally accurate picture on the box

Now that's funny.

I suppose if they wanted to, they could say you got exactly what they shown on the box.
post #140 of 1203
I visited a BB a couple of weeks ago where they have a D7000 and a D8000 on full time. I went back there a couple of days ago to check the corners for any peeling. Nothing on either of them. Gave me the courage to order one.
post #141 of 1203
On full-time wouldn't trigger the problem on/off several times per day would. Expansion/contraction. I would think it would break free enough at some point where it wouldn't continue to spread.
post #142 of 1203
Quote:
Originally Posted by Durny1 View Post

I visited a BB a couple of weeks ago where they have a D7000 and a D8000 on full time. I went back there a couple of days ago to check the corners for any peeling. Nothing on either of them. Gave me the courage to order one.

Go for it. I ordered a 59D7000 from BB. The first one buzzed pretty badly and they happily ordered a replacement which is fine in every way that I've been able to tell. No peeling, buzzing, flashing, line bleed, etc. Just a beautiful picture.
post #143 of 1203
Quote:
Originally Posted by Ledzep77 View Post

On full-time wouldn't trigger the problem on/off several times per day would. Expansion/contraction. I would think it would break free enough at some point where it wouldn't continue to spread.

I would think that BB would be shutting off their TVs at night, so they get a least one power cycle per day. And I would also imagine that they don't have AC/heat on when they leave the store, so that would likely add some additional variance in ambient room temp compared with a home. In all, I would say it's a pretty good indication. For me, I don't flip the TV on and off more than maybe once a day anyway.
post #144 of 1203
NOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!! SAY IT ISN'T SO!!!!!!!!

After reading posts from this evening on here and HDJ reg. peeling, even though i already checked my set at the store before driving it home and i didn't see any, i got paranoid and went to check again after reading this:

I have a very bad gut feeling that eventually that crappy protective film is going to peel off of all screens as it is subjected to heat. In my TV, it has progressed since the first time I saw it.

I got up, checked, and I HAVE PEEL!!!! AAAAAHHHH!!! I was happier than a pig in mud and so proud to own my 1st 64" TV and now this. Yes, it's a dam pandemic, after reading both AVS and here, it's simply incredible how many people have this!!!

My peel is in the top left hand corner exactly like some of the pictures show, however mine isn't that bad yet, it's still in the most inner black border prob a few mm's in size and if I didn't look closely for it, i wouldn't have seen it, but now that i know it's there, how do i live with this??

IF by some fluke of a miracle it doesn't spread and I have assurance of that, i can live with it, but not knowing it if will or not i am scared to take that chance.

What you may not know is that i live in Canada and bought this TV in NY and brought it back over the border on Saturday. I bought the 4 year warranty from BB but after being told by the manager that it is not covered if i bring the TV to Canada, i had them refund it on the spot.

As we speak, I'm 5 days into the 30 day return policy, have peeling and some slight excessive buzz and no warranty. I was going to try a warranty via a 3rd party in Canada this week and make some calls or post a thread for help, but for the moment, i don't have any insurance past the 30 day period and being in Canada isn't as easy as finding one in the USA e.g. Mack etc

In my personal opinion, I think it will spread, i didn't see it Saturday, and now i see it. I have only done about 5 hours of break in slides and 3 hours of normal Blu Ray viewing. I read on AVS that someone who saw nothing finally saw it grow after the 10 hour mark and I am closing in on 8 myself.

My 64 D8000 is an April build.

Does anyone think Samsung is even aware of this and are going to fix it? I sincerely adore this TV, the picture is everything I always wanted and I get a gitty smerk each time I turn it on, but this is something I don't think I can live with, even though brining it back will be a huge hassle with customs and filing claims to get the taxes I paid back ☹

I am so bummed right now.

Tell me, I should return it right?

I don't think I can buy another one right now, meaning to exchange it. I cant bring another one back to Canada and have it happen again, I have to rent a mini van for $100 just to go get it and now again to return it. I hope really hope Samsung is aware and is in the middle of fixing this on future builds.
post #145 of 1203
Quote:
Originally Posted by Dreams View Post

NOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!! SAY IT ISN'T SO!!!!!!!!

After reading posts from this evening on here and HDJ reg. peeling, even though i already checked my set at the store before driving it home and i didn't see any, i got paranoid and went to check again after reading this:

I have a very bad gut feeling that eventually that crappy protective film is going to peel off of all screens as it is subjected to heat. In my TV, it has progressed since the first time I saw it.

I got up, checked, and I HAVE PEEL!!!! AAAAAHHHH!!! I was happier than a pig in mud and so proud to own my 1st 64" TV and now this. Yes, it's a dam pandemic, after reading both AVS and here, it's simply incredible how many people have this!!!

My peel is in the top left hand corner exactly like some of the pictures show, however mine isn't that bad yet, it's still in the most inner black border prob a few mm's in size and if I didn't look closely for it, i wouldn't have seen it, but now that i know it's there, how do i live with this??

IF by some fluke of a miracle it doesn't spread and I have assurance of that, i can live with it, but not knowing it if will or not i am scared to take that chance.

What you may not know is that i live in Canada and bought this TV in NY and brought it back over the border on Saturday. I bought the 4 year warranty from BB but after being told by the manager that it is not covered if i bring the TV to Canada, i had them refund it on the spot.

As we speak, I'm 5 days into the 30 day return policy, have peeling and some slight excessive buzz and no warranty. I was going to try a warranty via a 3rd party in Canada this week and make some calls or post a thread for help, but for the moment, i don't have any insurance past the 30 day period and being in Canada isn't as easy as finding one in the USA e.g. Mack etc

In my personal opinion, I think it will spread, i didn't see it Saturday, and now i see it. I have only done about 5 hours of break in slides and 3 hours of normal Blu Ray viewing. I read on AVS that someone who saw nothing finally saw it grow after the 10 hour mark and I am closing in on 8 myself.

My 64 D8000 is an April build.

Does anyone think Samsung is even aware of this and are going to fix it? I sincerely adore this TV, the picture is everything I always wanted and I get a gitty smerk each time I turn it on, but this is something I don't think I can live with, even though brining it back will be a huge hassle with customs and filing claims to get the taxes I paid back ☹

I am so bummed right now.

Tell me, I should return it right?

I don't think I can buy another one right now, meaning to exchange it. I cant bring another one back to Canada and have it happen again, I have to rent a mini van for $100 just to go get it and now again to return it. I hope really hope Samsung is aware and is in the middle of fixing this on future builds.

Scram back to the US BB and return it right away. That is what I would do. I am not buying this set until I see what Sammy is doing to fix it.
post #146 of 1203
Quote:
Originally Posted by dandaroy View Post

I second that. I just returned my set and noticed that the bubble increased by a little bit in about a week since I noticed it. So it does grow!!!!!!

It seems to grow with heat, I think BB needs to refuse to carry these peeling sets and show Samsung what happens when you manufacture a POS! I mean how much is this going to cost BB for all of the returns, gas money delivering and pay the driver returning these sets only to replace them more than twice? While I don't hate Samsung, (I own one and love it!) they rule in the LED HDTV markets!!

Techlord
post #147 of 1203
Quote:
Originally Posted by AstroDad View Post

We have been way off base on the peeling issue guys. According to the box my TV came in, the peeling is a feature of the Real Black Filter!


Now they can deny claims on this defect. The will say it is a feature as advertised on the box itself.

BAd joke but I wouldn't doubt any companies response anymore.
post #148 of 1203
I am not buying a "Banana Peel Buzzer"!
post #149 of 1203
I've had my 59D8000 (May build date) for 5 days and I have two small bubbles forming along the top edge - corners are OK so far! My biggest fear was the buzzing issue but mine's nice and quiet. Don't know if I should exchange it and take a chance on getting a buzzer!!!

I think that the problem is Samsung's focus on making such thin TV's - works OK for LCD's but with plasma's they've moved the very hot back panel too close to the front glass. Heat rises and certainly the top of the back panel is where the heat concentrates on my set. It seems like all of the peeling is along the top edge right where the heat is. This may be a basic design flaw that can't be easily fixed in which case exchanging may not help. Yikes!!!
post #150 of 1203
Wow. Certainly sounds like a design problem with the heat issue. Yikes!
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