Antiglare / Antireflective coating peeling on new Samsung plasma? - Page 6

Sounds like they changed something as not all sets have this problem.

The possibilities are endless.

Problem for Samsung is if word gets around that it'll affect sales.

Hahahaha looks like Scamsung has a big problem on their hands and some customer frustration folks!

So looks like Panasonic had (has?) rising blacks and Samsung has peeling blacks.

depending on how Samsung handles this problem I'd take a slight rise in black levels over a peeling layer of AR on my panel.

just got off the phone with BB. Delivery of the 3rd unit will be tomorrow. If there is ANY sign of peeling whatsoever, bye bye D7000. Im not sure what ill be moving onto, most likely an 65ST or GT30

So you don't know if you should exchange it even though this is clearly a design flaw? Previous posters have only reported the peeling getting worse with time (10 hours), do yourself a big favor and forget about Samsung plasmas for now which is the smart move!

Techlord

Not only will it effect sales can you imagine how much it will cost the stores trying to sell these defective sets? If a manufacture designs a crappy product they deserve to lose peoples business, in this case Panasonic gets all of the extra sales that Samsung has lost! You see Samsung is building a reputation for themselves, their reputation just took a steep dive into cold waters!

Techlord

Yep, would be interesting to see black level measurements on a peeled panel so we can compare these sets honestly with consumer Panasonics.

Has anyone else bailed on Samsung's all together and moved onto something else. If so, what have you moved on to?

what would that have to do with honesty.. the panny already beats the sammy by a ok margin.. .004ish to .006 ish. Are you saying the sammy would do worse without the film ? What if some internal filter of film is on the panny somewhere to help with black levels... ??? are you going to require that to be removed as well for your honest test ?

To all you people having issue with returning things I'm sure you would have some consumer protection laws in place in your respective countries? (so far only the US has been mentioned) Maybe it's just a case of the cusomter (you) educating yourself on the laws and the rights on the consumer?

I'm in Australia and I once purchased a DVD player HTIB 3 years ago and it would skip/freeze on some discs at different times. I waited about 4 or 5 months before I bothered raising it as an issue with the store, got it to a repair centre where it waited for parts for a few weeks.

In that time I got frustrated and called up the store, asked for the manager and asked for a REFUND, not exchanged or repair, but a refund. He started going on about how he couldn't do this and couldn't do that. As soon as I said, "I've only used this thing a handful of times within the 6 months and it skips and does not do what it is suppose to do, therefore it is not of merchantable goods and I want a refund", I also mentioned I would be contacting the Office of Fair Trading and or the Australian Comptetition Consumer Comission and he proptmly asked me to return to the store for a full refund. I did and used the money to buy my first Blu-ray player and have never looked back! What was I thinking? DVD? Pfft...

Just some food for thought..


I would do this but I can't figure out how to post on their wall.. I don't use facebook much at all but I can't find any post button or anything. I have not heard of this issue in Australia yet...

No, because it doesn't peel off.

Its quite a bit different here in the states, after the 30 day return policy is up the store if free and clear to do nothing by law. Any complaint made after the 30 days is dropped and the manufacturer is the only party legally responsible. Samsung in the past has been able to get away claiming the buzzing sound you hear is normal (at 15 feet) even though we know better and there is little you can do about it except speaking out against the company on Face Book. That hardly gets you a refund!

Techlord

In Norway you have 5 years guarantee protection by law on products like TVs. No doubt one of several reasons why prices are 50% higher here then in the US.

Wow 5 years guarantee protection, thats amazing!

Techlord

It doesn't refresh. It goes from original purchase date. Call Best Buy ASAP to confirm.

-mk

Just wanted to report back with an update on my peeling situation:

I inspected the set very closely when I picked it up from the store. There was absolutely zero peeling and I know what I was looking for and where to look.

After about 5 hours of watching tv, I still had no peeling. The minute I hit 7 hour +, the left side top corner has started to peel, the right side top corner IS still in tact.

Put on Toy Story for my daughter last night and after the movie was done (which brought the tv up to around 8.5 hours), I inspected the peeling again. This time, the top left hand side has gotten worst and the top right side has started peeling but at a much faster rate, it's probably around 3 times the size of the left side and this all happened within 90 minutes as it was not there when I shut the tv off with the last movie I watched as I look for it each time I start and stop the tv (like that is what I want to be doing with a new set.)

Well, needless to say, as much as I don't want to do this, this TV is going back to Best Buy and I will not be replacing it any time soon, at least not until I know this situation has been fixed and all inventory people are carrying is newly replinished stock that is not defective.

On another not, I spoke to a supervisor at Samsung Canada last night (even though I bought this TV in the USA) regarding this issue. They claimed to have never heard if it in Canada, I I do believe him as he was sincere and this TV hasn't been available up here for too long yet. He wanted all the details I could give him, he was also on the internet and I guided him to both this peeling thread along with the thread in AVS so he can see feedback, pictures, etcHe copied the links, read and saw some posts and promised to send it to head office and he will be calling me back on Monday with a follow up.

His reccomendation regarding this issue was bring it back right away and don't wait to see if it peels any further. He wasn't confident that it wouldn't get much worst.

If you have peeling, I would call Samsung Canada or USA (where ever you bought your set), get someone to listen to the problem, note it and take it further up and return it before your 30 days are up.

Since this peeling issue seems to be quite outrageous, do you think you all could start posting your pictures of the issue. I have my 51" d7000 arriving tomorrow night. Looking forward to it?!?!?!?

Something you'll never from a C/S rep"

"Yes, what you're describing is a known issue. We decided to continue to sell the items with this flaw, hoping that most people wouldn't notice. It would have been too expensive to recall the defective units, plus, it would have been embarassing for top management".

Same here...my 2nd set the peeling was about 1/8" in the top hand corner. After about 3 days of power cycling/moderate TV watching the peel had already reached the actual panel / into the area the pixels are.

This makes me almost not want to even open my 3rd set which arrived this morning.

Hard to imagine why anyone would pay that kind of money for a TV knowing the widespread peeling and cracked screen issues. The most stress comes once you are past the date you can return it because it is very likely one or the other will happen sooner or later.

Your right, I may not even unbox my 3rd set, especially if the 30 days from BB only counts from the day the first TV was delivered and not each subsequent delivery. If that is the case I have only about 14 days to get a non defective TV in my apartment, and since I have a small 2 door, I cannot go to the store for these exchanges, I must have them picked up and delivered. Very unsure what to do at this point.

You are right buddy.

I came so close to cancelling my order, i was 1 day before my pick up and still undecided. I thought to myself, heck, this wont happen to me...almost like when you say, what are the odd's I'll get her pregnant lol.....

I took my chance, got burned. It's going back and I'll remain without a tv for a while..can't even think about taking another set home to have this happen again. I don't need the stress of looking for defects each time i finish watching a tv show.

I too wanna see pics of the peeling coat... It's disgusting of Samsung to use a tinted plastic coating on their plasmas', in attempts to take the cheap way out to increase their black levels. Anyone here who buys these model Samsungs' after having read the posts in here is supporting bad design philosophies and a lazy company.

Note, that stores' return policies' number of days and terms vary; 30 days seems to be the most common; rarely more than 90 days; a few stores don't allow any returns on certain TVs. Indeed, though, the jist of what you wrote is correct, AFAIK.

IMPORANT: ALL OWNERS WHO HAVE HAD OR CURRENTLY HAVE A PEELING SCREEN

We have a CNET thread started in the Samsung Forum which will be monitored by actual Samsung personnel and will be responded by Samsung directly. This will be the best way to reach Samsung directly and get some answers and results.

Link: http://forums.cnet.com/7723-13973_10...;threadListing

Everyone needs to go on this site, report your build date, model, size, and as much info as possible and show and tell Samsung what the hell is going wrong with their sets.
If possible, for those of you that have had more than one set replaced with the same exact issue, like some of you on your 3rd box or for people that have had a service tech come over with a new panel which still had the same problem, please mention this as well!

This thread within CNET is going to get very big and very interesting really soon.

I will be posting there shortly as well.

Let's go guys!!!!!!

There is a thread on CNET about the screen cracking on Samsung plasma sets. Employee participation on that one too, but that doesn't seem to do much other than forwarding claims to executive for review and refusal.

This one should be different, unless Samsung again blames the consumer for stripping off the coating. With Samsung, you never know.

Cue the huge sigh of relief. 3rd set appears to be perfect....thank the lord and thank whoever made BB's 30 day no questions exchange policy.

Now just pray it doesn't mysteriously crack.

that is not the purpose.. samsung is not my fav company either but dont make stuff up.


The hate is strong is this one