To all you people having issue with returning things I'm sure you would have some consumer protection laws in place in your respective countries? (so far only the US has been mentioned) Maybe it's just a case of the cusomter (you) educating yourself on the laws and the rights on the consumer?
I'm in Australia and I once purchased a DVD player HTIB 3 years ago and it would skip/freeze on some discs at different times. I waited about 4 or 5 months before I bothered raising it as an issue with the store, got it to a repair centre where it waited for parts for a few weeks.
In that time I got frustrated and called up the store, asked for the manager and asked for a REFUND, not exchanged or repair, but a refund. He started going on about how he couldn't do this and couldn't do that. As soon as I said, "I've only used this thing a handful of times within the 6 months and it skips and does not do what it is suppose to do, therefore it is not of merchantable goods and I want a refund", I also mentioned I would be contacting the Office of Fair Trading and or the Australian Comptetition Consumer Comission and he proptmly asked me to return to the store for a full refund. I did and used the money to buy my first Blu-ray player and have never looked back! What was I thinking? DVD? Pfft...
Just some food for thought..
Originally Posted by LOPANindustries
For people having problems with their tv's, like the flickering and the screen filter peeling,very loud buzzing, ect, I would be blasting it all over facebook on samsungs page. Post pictures,video's and all!
They are so big on social media so if they were getting alot of unhappy customers on there then they would be likely to act and fix the problem.
I would not waste time submitting the fault by phone because they dont reach anywhere higher than the person in customer service centre.
When I get my tv next week if it has any of these issues then I will be making my voice heard here: https://www.facebook.com/SamsungTV
Please everyone "jump in"...
I would do this but I can't figure out how to post on their wall.. I don't use facebook much at all but I can't find any post button or anything. I have not heard of this issue in Australia yet...