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Antiglare / Antireflective coating peeling on new Samsung plasma? - Page 8

post #211 of 1203
6/6/11 at 3:34am
Quote:
Originally Posted by Techlord View Post
I'm not the least bit surprised, I did see this coming however. I saw one today at BB and pointed it out to the sales rep and he was shocked by how many returns there have been thus far! Why wait for Samsung to get it right, they don't deserve your loyalty after three freaking panels! Makes you wonder how many other components are sub-standard ...

Techlord
I know. I am going to give it until the end of the week to verify it is indeed peeling. Its hard to see way up in the corner and i pressed it back down after i thought I saw something. So within a week it should "re-peel" if it was peeling in the first place.
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post #212 of 1203
6/6/11 at 10:39pm
Quote:
Originally Posted by RedOctober205 View Post

I have a hard time believing that a lowly BB sales rep, not working with returns, would be aware of the rate of returns. Of course an infant has more display tech knowledge in their pinkie finger than most BB employees as well.

Its funny you mention that about the lowly sales rep, yet I have a more interesting story on a price matching debacle! I purchased a Canon PIXMA MG6120 for $149.99, the next day it went on sale for $129.99. There were two reps handing returns, in front of the first rep there was the policy listings that stated BB will price match from any local competitor and plus 10% of the difference, the returns rep said we do not do the 10% of the difference anymore. He even show me the policy, yet the policy behind returns rep #2 contradicted that policy by saying they would add 10% on top of the difference. I told the return rep that you can not advertise this legally and say no we don't do that anymore. After I received the difference plus the 10% he pulled out the policy to match the one he had at his counter! BB pais for it's ignorance!

Techlord
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post #213 of 1203
6/7/11 at 9:18am
Posted here:

http://forums.cnet.com/7726-13973_102-5144542.html?tag=posts;msg5144542
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post #214 of 1203
6/7/11 at 9:47am
I am just having a hard time believing how anyone who doesn't have an issue now can't be wondering what is going to happen a year or two from now. That alone is making me consider returning my 3rd set within the 30 day window.
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post #215 of 1203
6/7/11 at 10:14am
PN64D8000. 5 hours on the set and the top left is starting to come up. Noone would ever see it if you didn't look very close at it and know what to look for. I bought the TV knowing these problems, but I think Im going to wait to file a claim until Samsung finds a permanent fix and not just another panel thats going to do the same thing. I'd rather have it fixed once and be done.

The demo model had it on the top right extending to the pixel edge.
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post #216 of 1203
6/7/11 at 10:15am
Have there been any reports of the 51" D7000's exhibiting this flaw or is it only on the 59 and 64 inch panels?
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post #217 of 1203
6/7/11 at 12:34pm
Quote:
Originally Posted by Carl Lee View Post

PN64D8000. 5 hours on the set and the top left is starting to come up. Noone would ever see it if you didn't look very close at it and know what to look for. I bought the TV knowing these problems, but I think Im going to wait to file a claim until Samsung finds a permanent fix and not just another panel thats going to do the same thing. I'd rather have it fixed once and be done.

The demo model had it on the top right extending to the pixel edge.

Just out of curiosity, why did you go with this model?

Knowing of the issue beforehand, and seeing in the display unit seemed like enough information to make someone choose another model.

Personally, between this issue, and the cracking screens on the Samsung plasmas, I'm waiting for some evidence that Samsung is doing a better job balancing engineering and manufacturing.

Samsung seems to be like Chrysler in that they design great looking products, but can't build them to last.
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post #218 of 1203
6/7/11 at 1:03pm
This thread has me real worried. My set is set to deliver on Thursday from Best Buy 51D7000

Now I am thinking of going to BB after work today and canceling the order.

But what do I buy if the issue is with all plasma samsung models
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post #219 of 1203
6/7/11 at 1:42pm
Quote:
Originally Posted by NJPapi1977 View Post

This thread has me real worried. My set is set to deliver on Thursday from Best Buy 51D7000

Now I am thinking of going to BB after work today and canceling the order.

But what do I buy if the issue is with all plasma samsung models

It should have you worried! Well for one I would stay away from Samsung plasmas for the time being, the only other worthy plasma manufacturer is Panasonic. You don't want a banana peeling buzzer do you?

Techlord
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post #220 of 1203
6/7/11 at 1:45pm
Has the CNET thread been closed? I can no longer get onto it??

I can get onto CNET itself, but it wont let me go to any forums...trying to see if i was blocked (and why i don't know) or if they closed that thread down?
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post #221 of 1203
6/7/11 at 1:47pm
Quote:
Originally Posted by NJPapi1977 View Post

Now I am thinking of going to BB after work today and canceling the order.

I was supposed to do the same thing but I said, this can't happen to me and guess what...it did

Personally, i don't think the potential agrivation is worth it. It is more likely that you will have peeling than not.
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post #222 of 1203
6/7/11 at 1:55pm
Quote:
Originally Posted by Carl Lee View Post

PN64D8000. 5 hours on the set and the top left is starting to come up. Noone would ever see it if you didn't look very close at it and know what to look for. I bought the TV knowing these problems, but I think Im going to wait to file a claim until Samsung finds a permanent fix and not just another panel thats going to do the same thing. I'd rather have it fixed once and be done.

The demo model had it on the top right extending to the pixel edge.

You did know that Samsung isn't the only plasma manufacturer in the world, right? I question your sanity knowing of the issues plaguing these banana peeling buzzers, Samsung has in the past blamed the consumer for abusing their plasma regarding the cracking glass which they claim is not covered by the warranty! The cracking of the glass is caused by repeated shutdown and warm-ups (expansion/contractions) that cause the glass to crack after a predetermined time, by all means wait to file a claim!

Techlord
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post #223 of 1203
6/7/11 at 1:57pm
I understand being upset or concerned, but try to remember that reports of flawed units are few and far between.
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post #224 of 1203
6/7/11 at 2:02pm
Quote:
Originally Posted by RedOctober205 View Post

I understand being upset or concerned, but try to remember that reports of flawed units are few and far between.

Is this your opinion or fact? If its a fact please provide links to support these facts. I believe many have visited countless stores with the banana peeling issues as well as those in the home. I have only heard of just a few (less than 3) say there sets are flawless. Have you visited CNet lately?

Techlord
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post #225 of 1203
6/7/11 at 2:04pm
Quote:
Originally Posted by Dreams View Post

Has the CNET thread been closed? I can no longer get onto it??

Yes, it appears CNET has closed down the Samsung thread. Too much heat, I guess.
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post #226 of 1203
6/7/11 at 2:10pm
Quote:
Originally Posted by tomwil View Post

Yes, it appears CNET has closed down the Samsung thread. Too much heat, I guess.

Seems like CNET might have been concerned about a backlash from Samsung.

Techlord
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post #227 of 1203
6/7/11 at 2:10pm
My only other choice is to cancel my order for the 51D7000 and get the Panny 50 GT30 for about $100 more.

I know Panny has the sweet black levels but to me the Sammy pq has more punch....

Damm
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post #228 of 1203
6/7/11 at 2:10pm
Quote:
Originally Posted by Dave_O View Post

Posted here:

http://forums.cnet.com/7726-13973_102-5144542.html?tag=posts;msg5144542

Because the listed thread above appears to be gone, the following is that post:

Quote:



Incredible - New!

by Midnight_Express - 6/7/11 4:40 AM

In Reply to: Update? by Samsung_HD_Tech Samsung staff

Well, after a lengthy conversation with a Samsung Supervisor last Wednesday, I got my follow up call last night regarding my concerns for this wide spread peeling issue.

The Supervisor was able to meet with a Tier 3 Agent (not sure what that level is) and go over the my concerns, as well as showing the T3 Agent the links to AVS and HDJ with the countless people posting thier problems.

I was exited to hear some good news regarding this as it was supposed to be escalated as high as Head Office.

The Supervisor was extreamly sympathetic and you can tell bothered, but his response from Tier 3 agents was, and I quote him: "Samsung doesn't acknowledge this as being a real problem right now as it's a small percentage of people who this is really happening to". I asked him if they were really serious and he said yes. He apologized perfusly and suggested I simply bring my tv back for a refund to avoid the frustration of likely getting a new set with the same problem.

I see what happened to Honda after trying to cover up so many problems instead of doing recalls as they should have, thier reputation tanked and sales dropped. At this point, I dont think Samsung is taking this seriously at all, even when the numbers are so high, guess the returns haven't been delivered to head office yet. Within 6 months from now, probably close to 50% of all 7000 and 8000 series Plasma's sold will have been exchanged or refunded. I will be another number in that growing list.
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post #229 of 1203
6/7/11 at 2:20pm
Quote:
Originally Posted by Techlord View Post


Is this your opinion or fact? If its a fact please provide links to support these facts. I believe many have visited countless stores with the banana peeling issues as well as those in the home. I have only heard of just a few (less than 3) say there sets are flawless. Have you visited CNet lately?

Techlord

Common sense. A mass issue would be noteworthy and newsworthy. Over Q1 of 2011, 41.3% of all plasmas sold in the US were Samsung. They sell...a lot. Defective units happen with every brand. Some folks on various forums reporting an issue does not lead to the assumption that large scale problems exist. Keep it in perspective while considering how many units are actually sold without defects..
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post #230 of 1203
6/7/11 at 2:32pm
I checked Amazon and other sites with user reviews and none have stated the peeling issue.

I think I will hold off and get my 51D7000 because I just like Samsung more then Panny.

But if it happens to me I will just exchange it then. For now I cannot cancel my order due to some reports.

The RROD on the Xbox was much worst and I never had that in my xbox
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post #231 of 1203
6/7/11 at 2:47pm
Quote:
Originally Posted by RedOctober205 View Post

Common sense. A mass issue would be noteworthy and newsworthy. Over Q1 of 2011, 41.3% of all plasmas sold in the US were Samsung. They sell...a lot. Defective units happen with every brand. Some folks on various forums reporting an issue does not lead to the assumption that large scale problems exist. Keep it in perspective while considering how many units are actually sold without defects..

Some here have already returned three sets consecutively with peeling issues, three in a row and thats just one person! AVS member's around the country have reported that in-store demos also have this banana peeling issues not mention all of the complaints here at AVS and CNET, god knows how many more there are will be in the coming months! I've been to two Best Buy's in my area and all store demos have this banana peeling issues along with others throughout the country.

Simply put buying a Samsung plasma as of right now is a risky move as other's have already confirmed, there have been many member's state that they were going ahead with the purchase after knowing of the banana peeling issue yet to find their set has the same issues, you know there has to be other's out there that never report this issue as not everyone jumps on the internet to do some research and would rather just return this defective plasma. We shall see how widespead this banana peeling issues is in the coming months and from what I've seen it doesn't look good considering Samsung is not taking this seriously per tomwil response from Samsung, their downplaying this wide spead issue.

Techlord
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post #232 of 1203
6/7/11 at 3:00pm
Quote:
Originally Posted by Techlord View Post

Some here have already returned three sets consecutively with peeling issues, three in a row and thats just one person! AVS member's around the country have reported that in-store demos also have this banana peeling issues not mention all of the complaints here at AVS and CNET, god knows how many more there are will be in the coming months! I've been to two Best Buy's in my area and all store demos have this banana peeling issues along with others throughout the country.

Simply put buying a Samsung plasma as of right now is a risky move as other's have already confirmed, there have been many member's state that they were going ahead with the purchase after knowing of the banana peeling issue yet to find their set has the same issues, you know there has to be other's out there that never report this issue as not everyone jumps on the internet to do some research and would rather just return this defective plasma. We shall see how widespead this banana peeling issues is in the coming months and from what I've seen it doesn't look good considering Samsung is not taking this seriously per tomwil response from Samsung, their downplaying this wide spead issue.

Techlord

You're adding a lot of commentary to every one of your posts. Please stick to reporting what you've personally experienced when it comes to specific quality issues. That will be much better for readers when trying to decide whether to buy, return, etc. Thanks.
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post #233 of 1203
6/7/11 at 3:17pm
Here is a picture of my 3rd and final set (and i mean final) starting to slightly peel in the upper left hand corner after a week or so of usage. Keep in mind this set was perfect upon delivery as of a week ago. I know it is small but I watched my last set get worse over only a course of a few days.

Maybe its nothing and Im just seeing things...
LL
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post #234 of 1203
6/7/11 at 3:46pm
Quote:
Originally Posted by dvrmstrng View Post

Here is a picture of my 3rd and final set (and i mean final) starting to slightly peel in the upper left hand corner after a week or so of usage. Keep in mind this set was perfect upon delivery as of a week ago. I know it is small but I watched my last set get worse over only a course of a few days.

Maybe its nothing and Im just seeing things...

I know it isn't, but from that angle via my iPhone...that looks like a microwave.
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post #235 of 1203
6/7/11 at 3:47pm
Quote:
Originally Posted by RedOctober205 View Post

I know it isn't, but from that angle via my iPhone...that looks like a microwave.

Do you at least see what im looking at? I meant to circle it in red via paint but forgot. That should not be there correct?
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post #236 of 1203
6/7/11 at 3:52pm
Quote:
Originally Posted by dvrmstrng View Post


Do you at least see what im looking at? I meant to circle it in red via paint but forgot. That should not be there correct?

Correct
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post #237 of 1203
6/7/11 at 3:56pm
What happens with the 3D starter kit that i received free on the purchase of the 1st TV?
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post #238 of 1203
6/7/11 at 3:59pm
after reading through this thread i decided to order the 59D6500. It doesn't have the real black filter and no one has mentioned any peeling on that set. I know it's not acceptable on Sammy's part, but I saved over $250 and I'll hopefully get a great picture even in the daytime. i'm upgrading from a LN46A750.
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post #239 of 1203
6/7/11 at 4:07pm
Quote:
Originally Posted by Techlord View Post

You did know that Samsung isn't the only plasma manufacturer in the world, right? I question your sanity knowing of the issues plaguing these banana peeling buzzers, Samsung has in the past blamed the consumer for abusing their plasma regarding the cracking glass which they claim is not covered by the warranty! The cracking of the glass is caused by repeated shutdown and warm-ups (expansion/contractions) that cause the glass to crack after a predetermined time, by all means wait to file a claim!

Techlord

It seems you have a hard on for bashing Samsung. From all the reviews Ive read, Samsung seems like a better choice. I also have ZERO buzz from mine. The only thing Ive seen people complain about is the peeling corner and its just a film. Not like the panel is falling out. I also have no cracks also. I have a 5 year extended warranty so I have no worries. They will replace the panel even after 1 messed up pixel. What is the predetermined time for the glass cracking and Ill see if it happens to mine.

Whats wrong with your Sammy for you to be in here bashing?

Plus, I got a killer deal on this set.
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post #240 of 1203
6/7/11 at 4:13pm
Also, about the thread on Cnet, it's still there. I was just on it and seen this little note at the top..

Quote:


Attention forum users: Currently the forums are experiencing some technical issues and submission to the forum has been temporarily suspended. The forums should be back to normal shortly. We apologize for the inconvenience. Thanks! -Lee Koo CNET Community
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