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Antiglare / Antireflective coating peeling on new Samsung plasma? - Page 32

post #931 of 1203
I received my 59d7000 yesterday, after looking it over I can see the "O" rings under the top of the bezel if I look straight up from both sides of the TV... 1 about 4 inches from both sides of the TV and another O ring about 4-5inches inside of the other 2.. I can actually tell that the screen is pushed in a tad bit on both sides with the O rings while looking up under the bezel.. but sitting on the couch I can't tell anything.

June 30th build/Mexico
post #932 of 1203
Quote:
Originally Posted by dzack02 View Post

I received my 59d7000 yesterday, after looking it over I can see the "O" rings under the top of the bezel if I look straight up from both sides of the TV... 1 about 4 inches from both sides of the TV and another O ring about 4-5inches inside of the other 2.. I can actually tell that the screen is pushed in a tad bit on both sides with the O rings while looking up under the bezel.. but sitting on the couch I can't tell anything.

June 30th build/Mexico

Cool that is good news that we know at least as of June 30 some sets were sent out with the o-rings
post #933 of 1203
Contrary to my previous statement that the peeling has remained still, it has now expanded in top left. Looks like the hot/cold cyclic nature of use has done it no favors. I'm really curious if the spacer fix is indeed a solution or merely a delay to the inevitable due to inadequate adhesive that cannot deal with the heat related expansion and contraction of the materials. Time will tell.
post #934 of 1203
Quote:
Originally Posted by dzack02 View Post

I received my 59d7000 yesterday, after looking it over I can see the "O" rings under the top of the bezel if I look straight up from both sides of the TV... 1 about 4 inches from both sides of the TV and another O ring about 4-5inches inside of the other 2.. I can actually tell that the screen is pushed in a tad bit on both sides with the O rings while looking up under the bezel.. but sitting on the couch I can't tell anything.

June 30th build/Mexico

Anybody else can confirm this, and maybe some pictures. I want to buy this tv but the peeling issue is holding me back, I live in south america and tvs are really really expensive down here and we don't have the return policies like the ones you have in the US stores. Also where you look to find the manufacturing date. I have seen this plasma in a local store that has the peeling problem but nowhere in the back of the tv indicats the MFG date.
post #935 of 1203
Quote:
Originally Posted by fegam2 View Post

Anybody else can confirm this, and maybe some pictures. I want to buy this tv but the peeling issue is holding me back, I live in south america and tvs are really really expensive down here and we don't have the return policies like the ones you have in the US stores. Also where you look to find the manufacturing date. I have seen this plasma in a local store that has the peeling problem but nowhere in the back of the tv indicats the MFG date.

Usually it's in the back of the tv on the left side. It not a specific date, just a month and years. But if you have the actual box of the tv. In the bottom of the box, it should have the date printed on it. Try to avoid any model in june or behind. July or august build, but according to other people they still have a screen pealing from July model. So far mine July build haven't have any screen pealing. Keep my finger cross. This tv is amazing, can't wait for my calibration after break in period is over.
post #936 of 1203
Quote:
Originally Posted by R3ddlight View Post

Usually it's in the back of the tv on the left side. It not a specific date, just a month and years. But if you have the actual box of the tv. In the bottom of the box, it should have the date printed on it. Try to avoid any model in june or behind. July or august build, but according to other people they still have a screen pealing from July model. So far mine July build haven't have any screen pealing. Keep my finger cross. This tv is amazing, can't wait for my calibration after break in period is over.

Thanks for the info. I looked all over the back of the tv but didn't see anywhere the month and year of manufacturing only that is made in mexico, but is good to know I can look for the date on the box. I'll be looking foward to know if your tv remainds without the peeling problem, hope it does!.
P.S. Does this plasma have the "soap opera" problem that the LED UND8000 have? because I have seen it in my friends tv and I personally don't like it and if so can you elimated it with the game mode on?
post #937 of 1203
Quote:
Originally Posted by fegam2 View Post

Thanks for the info. I looked all over the back of the tv but didn't see anywhere the month and year of manufacturing only that is made in mexico, but is good to know I can look for the date on the box. I'll be looking foward to know if your tv remainds without the peeling problem, hope it does!.
P.S. Does this plasma have the "soap opera" problem that the LED UND8000 have? because I have seen it in my friends tv and I personally don't like it and if so can you elimated it with the game mode on?

"soap opera" has to do with the 240 hrz rate. Which i believe in the und8000 it can be adjust or turn off. Pn64d8000 doesn't have it, and it not adjustable. It have this mode call cinema smooth, which i leave it off cause it takes away some black level. The pn64d8000 well torch a unbd8000 any day when it comes to picture quality. Even thought with led, the screen well be much brighter than a plasma. But pn64d8000 is pretty brought for a plasma screen. My only worries about a plasma is burn in. And this screen pealing issues. If I were you, ask for a July build, or wait a few months if samsung actually got the problem fix. For my experience I prefer playing games on a led, cause i like a bright picture. But for blu Ray movies, it beyond anything your ever see on a high end tv. Its outstanding compare to the und8000.
post #938 of 1203
I'm thinking of getting the 64D8000 in a few weeks time, as mentioned in this forum my only worry is peeling and the brightness fluctuations people are reporting, do all the 64D8000 have the brightness fluctuations or just some.
Thanks
post #939 of 1203
Quote:
Originally Posted by taz23 View Post

I'm thinking of getting the 64D8000 in a few weeks time, as mentioned in this forum my only worry is peeling and the brightness fluctuations people are reporting, do all the 64D8000 have the brightness fluctuations or just some.
Thanks

Peeling is being fixed in the field... and certain on the mfg line as well....but that's harder to know based in old inventory being out there.

As for brightness fluctuations, I noticed it twice on my old peeling panel before it was replaced and have yet to notice it on my new one. It could be I'm blind or it's not very apparent....I'm not too worried about it.
post #940 of 1203
Quote:
Originally Posted by taz23 View Post

I'm thinking of getting the 64D8000 in a few weeks time, as mentioned in this forum my only worry is peeling and the brightness fluctuations people are reporting, do all the 64D8000 have the brightness fluctuations or just some.
Thanks

We defiantly need a firmware update for the pop up, I would say all pn64d8000 have them. Cause it was build in the software.
post #941 of 1203
Quote:
Originally Posted by dzack02 View Post

I received my 59d7000 yesterday, after looking it over I can see the "O" rings under the top of the bezel if I look straight up from both sides of the TV ... I can actually tell that the screen is pushed in a tad bit on both sides with the O rings while looking up under the bezel.

This O-Ring fix seems like a band-aid to a more serious problem. I wonder how many cracked screens will occur with all that extra pressure exerted on the screen by the bezel with the added O-Rings?
post #942 of 1203
Quote:
Originally Posted by tomwil View Post

This O-Ring fix seems like a band-aid to a more serious problem. I wonder how many cracked screens will occur with all that extra pressure exerted on the screen by the bezel with the added O-Rings?

it's maybe a band-aid if you will.. but actually there is less contact/pressure whatever. Having this fix actually done on my set, I worry less about cracked screens.
post #943 of 1203
Thanks I'll wait for the problem to be fix, if not I'll hold on for the 2012 models
post #944 of 1203
no word from anyone. surprised? I'm not. Time to start chasing down that replacement panel this week.
post #945 of 1203
Quote:
Originally Posted by JeffDaniel View Post

no word from anyone. surprised? I'm not. Time to start chasing down that replacement panel this week.

Unless facing a warranty deadline, it may be preferable to hold off till more reports come in off quality of fix.
post #946 of 1203
Quote:
Originally Posted by muzzakus View Post

Unless facing a warranty deadline, it may be preferable to hold off till more reports come in off quality of fix.

The fix is in... new panel + orings. I have not heard of a peeler after the oring install...have you ?
post #947 of 1203
agree fix is in. plus they can fix it more than once. I'm fine with that.
post #948 of 1203
Quote:
Originally Posted by JeffDaniel View Post

agree fix is in. plus they can fix it more than once. I'm fine with that.

well I wont quite that far... calibrations
post #949 of 1203
Quote:
Originally Posted by sippelmc View Post

Funny thing about mine.

After the defective panel swap, where they put the old bubbly one back in, it seams that when it was reseated the film re-stuck itself nicely and the bubble is barely visible and not peeling further, yet.

I'm sure time will march on and it might get worse, but a simple home fix may just be re-seating the bezel if you have courage. That would make sense if it really is just pushing against the film as it gets hold/cold expands/contracts.

In any event I'm sure it will get worse again but I'm happy to wait until my replacement and hopefully get an Aug build.

Hey all, I'd like some serious advice on the above.

As noted above the TV unit seems to have fixed the peeling itself, at least somewhat and now imperceptible, when the panel guy tried to do the repair and reseated it. So far it has not progressed.

I have been offered an exchange, but Samsung told me it has absolutely no stock (I am assuming that this means they are shipping them out as soon as they build them, which also I would speculate all future builds now have the mfg fix, and the only defects are ones sitting in inventory at retailers).

In any event, I am being offerred a refund which is issued when they pick up the unit (and then I can buy whatever I want), or I can stick with what I have. The TV is flawless at the moment, but for the history of the peel.

Right now I don't see any reputable retailer with stock otherwise I would go through the process and buy again with the 30 day test period, etc. I love TV and my unit is otherwise picture perfect (no dead pixels, perfect uniformity, no brightness pops, buzzing, etc). I can't see buying a different mfg/make/model.

What would you do?

*I do note I could get it from crutchfield again and get more glasses, another bd player, and for 400 cheaper than my refund amount, but id have to wait for them to get stock, which is totally unknown (which might be nice since i know they direct ship from the mfg and that means id get one with the fix already in)
post #950 of 1203
this is going in the right direction now.

the last update I got from the service center was a new panel was ordered and they asked if I'd help carry it from the van to my house and help lift the TV down so it could be swapped. I said yes. Panel was supposed to be in late last week.

I called this morning to find out that my service ticket had been canceled and the order for the replacement panel was canceled as well due to them being under staffed and not having someone that was able to perform this specific panel swap.

Really? this is actually happening. So now I have to start all over again with a new service center.
post #951 of 1203
I have narrowed my tv choices down to two: Sony XBR-EX929 or the Samsung PN59D7000 plasma. I saw both in the store and fell in love with the brightness of the Sony and the smooth cinema of the Samsung. Am I a fool for considering the Samsung with the inherent peeling issues going on right now? Each tv has it's positives and negatives, but after going through two Sony SXRD XBR rear projection tv's due to the green blob, I don't want to start off with a defective engineered design. I remember getting a XBR2 to replace the XBR1 defective tv and everyone on the forum was quick to point out that Sony fixed all the issues from the XBR1 only to find out after everyone had 12 months of wear on their XBR2's to witness the same green blob issues.
I love the Samsung picture the best, it is a better deal than the Sony, includes a Blu-Ray player and glasses, is cheaper, is larger. But the damn peeling issue!
post #952 of 1203
Quote:
Originally Posted by bourmb View Post

I have narrowed my tv choices down to two: Sony XBR-EX929 or the Samsung PN59D7000 plasma. I saw both in the store and fell in love with the brightness of the Sony and the smooth cinema of the Samsung. Am I a fool for considering the Samsung with the inherent peeling issues going on right now? Each tv has it's positives and negatives, but after going through two Sony SXRD XBR rear projection tv's due to the green blob, I don't want to start off with a defective engineered design. I remember getting a XBR2 to replace the XBR1 defective tv and everyone on the forum was quick to point out that Sony fixed all the issues from the XBR1 only to find out after everyone had 12 months of wear on their XBR2's to witness the same green blob issues.
I love the Samsung picture the best, it is a better deal than the Sony, includes a Blu-Ray player and glasses, is cheaper, is larger. But the damn peeling issue!

Sony xbr ex929 does produce the deepest black on any led LCD. But it all come to price, since it is very expensive. If budget is not a issues I would go with the xbr. Instead I went with the pn64d8000. Have a pealing issue ini the may build. Exchange for a july build, so far so good. Picture quality is outstanding. But the only downfall for me is I am so use to my un55b8000 playing video games on led is better for me. Since I love the brightness of the led rather than the plasma. Since it's really dim. Still have tell august 27th, might go exchange it for the un65d8000, but that's another $1600 more. Do you guys think it's worth it?
post #953 of 1203
Quote:
Originally Posted by JeffDaniel View Post

this is going in the right direction now.

the last update I got from the service center was a new panel was ordered and they asked if I'd help carry it from the van to my house and help lift the TV down so it could be swapped. I said yes. Panel was supposed to be in late last week.

I called this morning to find out that my service ticket had been canceled and the order for the replacement panel was canceled as well due to them being under staffed and not having someone that was able to perform this specific panel swap.

Really? this is actually happening. So now I have to start all over again with a new service center.

I'm in a very similar situation-- my panel replacement has been cancelled due to Samsung telling the service center that the panel is "unavailable," with no timetable for the panel becoming available. Samsung has offered me a refund instead, at which point I'm back to square one with no tv. I'm in touch the dealer now where I purchased the set (Vann's) to see if they will do a pickup/replacement instead.

What I'd ideally like is for Samsung to acknowledge that the panels will eventually become available and then will fix my set, which I am otherwise happy with.

I'll try to get in touch with the original service rep i dealt with at Samsung and see if I can get a better result.
post #954 of 1203
Quote:
Originally Posted by R3ddlight View Post

Sony xbr ex929 does produce the deepest black on any led LCD. But it all come to price, since it is very expensive. If budget is not a issues I would go with the xbr. Instead I went with the pn64d8000. Have a pealing issue ini the may build. Exchange for a july build, so far so good. Picture quality is outstanding. But the only downfall for me is I am so use to my un55b8000 playing video games on led is better for me. Since I love the brightness of the led rather than the plasma. Since it's really dim. Still have tell august 27th, might go exchange it for the un65d8000, but that's another $1600 more. Do you guys think it's worth it?

Could I order a Samsung plasma through Amazon, and return it for the Sony if it is within the 30 days if peeling occurs?
post #955 of 1203
Quote:
Originally Posted by bourmb View Post


Could I order a Samsung plasma through Amazon, and return it for the Sony if it is within the 30 days if peeling occurs?

Thats a question u should ask amazon.
post #956 of 1203
Quote:
Originally Posted by R3ddlight View Post


Thats a question u should ask amazon.

If they have 30 days no question, then you should be okay.
post #957 of 1203
Quote:
Originally Posted by tomwil View Post
This O-Ring fix seems like a band-aid to a more serious problem. I wonder how many cracked screens will occur with all that extra pressure exerted on the screen by the bezel with the added O-Rings?

Tom,

Maybe it's just the opposite. Maybe the O-Rings, which in effect lengthen the posts that attach the bezel and panel, actually reduce stress. Maybe the engineers are simply correcting a molding problem that occurred during the fabrication process. I wonder how many cracked screens will not occur without all that extra pressure exerted on the screen by the bezel without the added O-Rings?


Larry
post #958 of 1203
Quote:
Originally Posted by Jake NYC View Post

I'm in a very similar situation-- my panel replacement has been cancelled due to Samsung telling the service center that the panel is "unavailable," with no timetable for the panel becoming available. Samsung has offered me a refund instead, at which point I'm back to square one with no tv. I'm in touch the dealer now where I purchased the set (Vann's) to see if they will do a pickup/replacement instead.

What I'd ideally like is for Samsung to acknowledge that the panels will eventually become available and then will fix my set, which I am otherwise happy with.

I'll try to get in touch with the original service rep i dealt with at Samsung and see if I can get a better result.

I just checked my email and have a new ticket, will shoot them a call in the morning. I hope this happens I'd love another 65VT30

edit: actually no I wouldn't I actually like this tv. even moving it to the bedroom even with it being way overkill for the bedroom great tv. wtf. comical it really it.
post #959 of 1203
I have had my PS64D8005 (same as 8000, but I live in Europe)for three months and I just noticed some peeling in the upper left corner.
post #960 of 1203
I found the post below on a "competing forum" to this one and found value in it. I wish I could get the specs for the washers. Its spot on when I watched my repair, only to receive a defective panel and be put back to the beginning as there is no more panel stock.

Might try this as I am "picture perfect" and found that once my bezel was reseated, and when I pressed on the film to re-adhere, it is no longer peeling. I speculate that the bezel is no longer rubbing against the film, at least for now, but a permanent fix might be the ticket.

----------------------
Welp. Samsung set me up for an exchange after the "fix" was done and it made the TV worse. In case anyone didn't see my pic they sent me a replacement panel to be swapped during the "fix". Unfortunately the new screen had uniformity problems. Looks like it had burn in of a menu or something. Anyway. I called them today to see where they were in my swap process. They stated they have no TVs for the exchange program in my size and I'd have to wait or I can take a refund. They also said I have to keep calling to ensure I get a TV... lol

anyway...

I'm done... I'm going to order a 65" VT30 tomorrow once my Samsung refund gets approved.

For any of you who have the "perfect screen" but it's peeling. Fix it yourself. The fix is so simple it's not even funny. There's not much to panic about doing this.

I only wish I could have put a washer in my caliper to gauge it's thickness. Maybe if I'm feeling nice I'll do this when I re-box up my Samsung and take pics.

1. Put blanket on table or counter
2. Set TV face down on the table or counter with the stand hanging off the edge.
3. Remove back panel by unscrewing the screws on the back **note the screws are two different types: self tapping, and machined, note where they came from**
4. Once the cover is off you'll see 7 screws on the very top of the screen holding the plasma/bezel together. Those are the 7 points where the spacers (washers) go.
5. remove the screws all around the plasma panel (outer edge connecting it to the bezel)
6. Lift the panel up slightly and put the washers between the panel and bezel on the top of the TV using those 7 screw points
7. Put all of the screws back in, put the back panel on.

All that's missing here is the specs on the washers. But any small thin *PLASTIC* washer that's the right size should work.

As a disclaimer if you do something stupid here it's not my fault. If your prone to accidents, not following directions and or just don't have good common sense. Don't try this.
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