Antiglare / Antireflective coating peeling on new Samsung plasma? - Page 34

Originally Posted by Gee123

Hi I have had three replacement ps64d8000's due to peeling screens and my fourth tv is peeling now , I have been in touch with the store who have now said that the peeling is only a protection film used for transport and should be removed after delivery and samsung will be putting this on the forums, has anybody removed this.

Originally Posted by Gee123

Does anyone know where I can get some written information that the peeling is a screen filter and not just a plastic coating for transportation which has to be removed as I think they're trying to pull a fast one

Originally Posted by JeffDaniel

panels are on back order with no ETA on when they will be shipping. I'm sure i've pissed enough people off at samsung to put my name last on this list but oh well.

Originally Posted by Gee123

Hi I have had three replacement ps64d8000's due to peeling screens and my fourth tv is peeling now , I have been in touch with the store who have now said that the peeling is only a protection film used for transport and should be removed after delivery and samsung will be putting this on the forums, has anybody removed this.

Originally Posted by JeffDaniel

I emailed my service center and they emailed me back in only a couple of hours. This is an epic step.

Originally Posted by agogley

Jeff: If you call the 800 Samsung number you should be assigned a customer advocate. This is the person you need to talk to about your experience.

Originally Posted by sippelmc

I understand your pain, and it shouldn't have been so difficult, but at the end of the day they are doing a full TV swap. I think that's decent of them. I'd just follow up and confirm the swapped unit will have the O-ring fix in.

Originally Posted by taz23

I emailed Richer Sounds hear in the UK regarding the peeling issue as im thinking off buying the 64D8000 this weekend but im worrieed about the peeling issue, hear is there response.

We have been informed the film is not actually any form of anti-glare as such, but is in fact a
protective transport film to prevent potential scratching/damage during transit and installation and is
to be removed once the screen is in situ. The current literature from Samsung neglected to mention this,
but it will do for further batches, and this is where the confusion lies. I hope this clarifies this for you.

I also phoned Samsung UK regarding this, well it was a forigner who answered and he said he has never heard off this problem with this TV. So annoyed when people dont own up and say yes were having problems but were working on it. Im going to phone the local service center which is just down the road from me and ask there view.

Does anyone no if Samsung are fixing these TV's in the UK with the plasic washer between the screen and bezzel or just replacing them.

Originally Posted by Wanderlai

So far so good for my 64D7000 that I got Monday. I've logged about 40 hrs now running nothing but Evangelo slides. How many hrs should I run the slides for before I actually watch the tv or play games on it?

Originally Posted by redrayderz01

So if it starts to peel we can just peel it all off?

Originally Posted by sippelmc

Nice, I have my fingers crossed for your brother! =)

Are you waiting at all to get the panny in the meantime?

Originally Posted by LarryInRI

I don't know what you did to get them upset.

My three month old 64D7000 started showing peeling in both upper corners. Friday night, August 12, I submitted a repair request using the Samsung web site. I received an automated e-mail confirmation with a ticket number almost instantly. At 8:35 AM Monday, August 15, I got a phone call from a local Panasonic/Samsung authorized repair center. The technician knew about the problem and said that he would order a replacement panel and the repair kit. A few hours later, I checked the Samsung site using the tracking system and it showed that repair parts indeed had been ordered.

After working hours this evening, very soon after my post (#987) in this thread, I got call from the tech who said that the panels are in back-order status but that Samsung will replace my TV if the parts are not shipped within 15 days of the tech's request for them. He said that that date is August 30. (I do expect, however, that Samsung may mean 15 working days and that will make it September 5.)

Maybe I got a good service company. No complaints here -- yet. It's been a smooth process so far.

Larry

Originally Posted by JeffDaniel

yes have done that. Have gotten even worse treatment from them. They act like I should feel lucky to have purchased such a product and how dare I submit a warranty claim. Have talked to a few different people in the Executive Customer Relations department (what a f'ing joke). Have asked for a manager to someone else to call me but no one ever does. Again ZERO faith in this company. My brother is getting the tv when it gets swapped hopefully I don't even have to power it up. lesson learned NO samsung ever.

Originally Posted by JeffDaniel

I guess customer service is a roll of the dice. Although I rolled a lot with the same outcome. Never did I insult anyone or get heated I just wanted answers and a time line neither could be provided, by anyone numerous times. Then I wanted a full refund within 4 hours of saying the word refund a new tv was on order from samsung. A few hours later it was sourced.

Originally Posted by JeffDaniel

panels are on back order with no ETA on when they will be shipping. I'm sure i've pissed enough people off at samsung to put my name last on this list but oh well.

Originally Posted by ag.jase

Before yours started to peel, did you hear any popping sounds from the tv? I read the popping is most likely heat which results in contraction and expansion after you turn tv off. I wonder if the popping is related to the RBF loosening up.