Quote:
Originally Posted by ncarty97 
Just wanted to give a PSA and a little love to Ceton Corp.
PSA: Be VERY careful if you need to pull out the coaxial dongle from the card. I did this last Friday night and the housing pulled off as well! Tried to use some super glue to put it back in, but no dice.
Love for Ceton: By Saturday afternoon, I knew it was hopeless to try to fix it myself. I put a support ticket in to Ceton about 3:30 pm. By 4:30 pm, they'd emailed me back, asking for the serial number, etc. I sent that back in.
Monday afternoon, they called me to go through the RMA process. They took my CC info to hold against the new card and sent the new card out that night. I got it on Wednesday! And they included a pre-paid FedEx label for sending the old one back.
Now THAT is good customer service.

Just wanted to give a PSA and a little love to Ceton Corp.
PSA: Be VERY careful if you need to pull out the coaxial dongle from the card. I did this last Friday night and the housing pulled off as well! Tried to use some super glue to put it back in, but no dice.
Love for Ceton: By Saturday afternoon, I knew it was hopeless to try to fix it myself. I put a support ticket in to Ceton about 3:30 pm. By 4:30 pm, they'd emailed me back, asking for the serial number, etc. I sent that back in.
Monday afternoon, they called me to go through the RMA process. They took my CC info to hold against the new card and sent the new card out that night. I got it on Wednesday! And they included a pre-paid FedEx label for sending the old one back.
Now THAT is good customer service.
Can't agree more. Those guys never sleep and as mentioned they work around my schedules even in the weekend morning to look at my problems. I've been here long enough and I've not seen any hardware manufactures work as hard as they can. Most manufacture they said they will get back to you soon, but Ceton is the only one really doing that.
















Other companies are not that greedy and give away their iSCSI targets completely free of charge. Microsoft had just released their software as a stand-alone product and StarWind has been doing this for years. No capacity limitation and no stupid "one shot - one kill" (c) ... one device limitation initially referenced guys have 









). I mention this because I ran into the same problem with HBO authorization while pairing the new card. In my case, the problem was traced to Comcast's end where pairing and activation occurs. In short, they had the wrong subscription package tied to the card. Assuming you suffered the same fate, a call to their tech support office should fix the problem. If that doesn't work you may need to have the local tap outside your house checked to ensure the installer put the right filters in.
