Quote:
Originally Posted by hungarianhc 
Here's a question for all the Ceton users out there (also a bit of my ceton story - can skip to the last paragraph for just the question).
So I built an HTPC for parents for xmas. I went to Cox Cable to get a cablecard last week, and I got things up and running, but I noticed a lot of the channels didn't come in. I spent a long time on the phone w/ tech support w/ a variety of calls, and they never said, "Hey - you need an SDV tuner" - with enough googling, I figured out that I needed one. I went to the store today, picked one up, and success - now I get all the channels! Except... i still don't get all the HBO channels. I can't figure out why not. When they try to send a signal to my cablecard, apparently it sits at pending. So I'm getting all the channels except the HBOs... they're having a tech come out to my house on Saturday, but I don't see what a tech is going to be able to do... HBO comes in just fine on the other 3 or 4 cable boxes in the house.
So what do you think? Did anyone else have an issue where HBO / other similar packages didn't come in? How did you rectify the issue? Thanks!

Here's a question for all the Ceton users out there (also a bit of my ceton story - can skip to the last paragraph for just the question).
So I built an HTPC for parents for xmas. I went to Cox Cable to get a cablecard last week, and I got things up and running, but I noticed a lot of the channels didn't come in. I spent a long time on the phone w/ tech support w/ a variety of calls, and they never said, "Hey - you need an SDV tuner" - with enough googling, I figured out that I needed one. I went to the store today, picked one up, and success - now I get all the channels! Except... i still don't get all the HBO channels. I can't figure out why not. When they try to send a signal to my cablecard, apparently it sits at pending. So I'm getting all the channels except the HBOs... they're having a tech come out to my house on Saturday, but I don't see what a tech is going to be able to do... HBO comes in just fine on the other 3 or 4 cable boxes in the house.
So what do you think? Did anyone else have an issue where HBO / other similar packages didn't come in? How did you rectify the issue? Thanks!
If the cable card pairing isn't complete, that certainly could be a problem, though with my limited knowledge I don't know how you could receive anything if the process is indeed incomplete.
I couldn't complete it either and received no channels at all. It finally took a visit by a Cox tech who had previously worked with Ceton cards. It turned out I had a signal strength problem. After fixing that, he tried to pair the card, using his laptop to communicate with the Cox mothership, and failed. He popped in a fresh cable card, phoned a high-tier tech, and between them they got the pairing done.
He related something interesting--there's a limited number of pairing attempts (like 3) cable cards can withstand before they're bricked. I don't know if it's true; I'm just repeating what I was told.
Anyway, do carry on with the tech visit. If that doesn't work, prevail upon the good offices of @erickotz. He has some good Cox contacts. My own direct appeals to Cox for higher-tier help have almost always fallen on deaf ears.
Never fear, the pain is temporary; you'll get it going yet.
Larry




















I'm losing the political battle right now on my 'better than Tivo' system...
...getting dirty looks everytime the tuners disappear...



