Originally Posted by makomako
Ok, so now I am getting worried, your response to me sounds very vague. I asked about pretty basic configuration information and you seem to skirt around any specific questions I have. Maybe I am just an idiot but so far I still don't understand anything you have tried to explain.
I think your company would be wise to put together a technical document that explains all the details of how the device works including all details on the networking part.
I have sent your company several logs of reboots and have yet to receive one reply. I really want this device to function correctly but I am loosing all hope.
I have to say your tech support is really lacking. They are quick to respond to an initial email, but after that you never here from them again. You can send them log after log and never get a replay, I have to wonder if they are even getting the logs I send.
I am not trying to dodge your questions, I apologize if it appears that way.
Here's the breakdown (this assumes Network tuners are not in use):
NIC #1 - Ethernet Card, goes to other home computers and Internet - 192.168.1.0/24
NIC #2 - InfiniTV. You need to think of the InfiniTV as a network card with a crossover cable hooked to another computer, as that's what it effectively is (there's no physical cable, and the "other computer" is the InfiniTV itself, but it's the same basic idea). By default this is 192.168.200.0/24, and will coexist just fine with NIC#1 above, however, if you set change the IP address to something on the 192.168.1.0/24 (again, we are talking without using Network Tuners here) your PC suddenly has two routes to the 192.168.1.0/24 network, except they are two different networks - the PC no longer has a way to know which traffic should go out which interface, hence why this is bad.
Please don't interpret this as rude, but I don't know how else to explain it - if that still seems unclear, perhaps someone else can try and re-phrase what I'm attempting to say?
Regarding your ticket number, please PM me the # and I will look into what is going on with it.