Sorry about the rant, but a new recording failure/reboot just set me off again:
- Purchased Ceton InfiniTV 4 USB Oct 28
- Reported first problem Oct 31. Problem didn't re-occur for a few weeks, and I can't reproduce it, so I closed the ticket.
- Opened a new ticket Dec 16. Provided all kinds of error reporting.
- Received the following Dec 30: Based on the data you have provided, we believe the issue you are experiencing is similar to one we have received reports of from a few other customers, and are already investigating. While the issue only affects a very small group of people, we are working as quickly as possible to determine the root cause. We will let you know as soon as we have additional information.
- Began complaining on here about lack of response around Jan 20
- Asked for an update in my ticket Feb 11
- Had another failure today (Feb 14)
Based on what I'm seeing here, it looks like it's more than a small group that is experiencing the problem. Another response on Dec 30, after I asked a few questions, was The issue seems to be dependent on the machine configuration. Most people do not experience an issue, however some do with either the PCIe or USB InfiniTV. There is no way to predict what the outcome will be in your scenario.
Specific hardware? Really? For grins I tried it 2 completely different systems built from scratch. They were totally different down to the CPU manufacturer (one Intel, the other AMD). The only things in common were Windows 7 64 bit and both had 4 gigs of RAM (from different manufacturers).
As it stands, I spent > $300 (overnight shipping included) for a device that, in more than 3 months, has never worked as advertised. Further, Ceton support appears totally baffled as to how to fix the problem.
Seeing "Unassigned" as the owner of my support ticket doesn't exactly give me the warm and fuzzies.
Can anyone sense the frustration here? I do appreciate Eric's involvement in this thread, but I assume Ceton is more than one person. Why isn't someone there telling me what the hell is going on? Can no one update a support ticket? Will anyone acknowledge they've dropped the ball on this USB product?
It's as if they know they're the only game in town and really don't care about support since they've collected my money, and I'm probably well beyond a RMA window. Yes, there are USB alternatives. And no, they don't work any better (I know - I tried them). I would have asked for an exchange to the PCIe (with an appropriate refund of course), but the support tech said it has the same issue (which very few people here seem to have).
I'll continue to monitor this thread in hopes that someone here is luckier than I. Maybe support will reply to their tickets since they surely ignore my pleas for help (Eric not included in that last statement).
For those USB folks having the problem, maybe we should start a thread and document exactly what hardware we're using. If it is related to configuration, and we have enough people post their configs, maybe WE can identify the common thread. If you agree or disagree please reply and quote this paragraph.
Rant off. I feel better. Now I'll go for a run and really clear my head.