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Latest Ceton InfiniTV 4 Info Thread - Page 61

post #1801 of 4761
Quote:
Originally Posted by Eryxis View Post


Hmmm... that reminds me of a sentence I had ignored... something about not using the coax out from the tuning adapter. Perhaps I can find a splitter for that.

My setup now is wall jack>4-way splitter>TA>Ceton. I'm in a condo so goodness only knows where the wall jack originates, but I still end up with very good signal strengths across the board. I can't check at the moment, but if it will help at all I can report back with signal strength and SNR for a few channels, including the ones you're having issues with.

I might have missed it before, but who is your cable provider? And what market/region are you located in? Sometimes there are local variations and specific fixes to certain problems based on where you are.
post #1802 of 4761
Quote:
Originally Posted by Eryxis View Post

Hmmm... that reminds me of a sentence I had ignored... something about not using the coax out from the tuning adapter. Perhaps I can find a splitter for that.

What is your Signal Level and Signal to Noise Level for each ceton tuner?

You'll need to have each tuner tuned to a channel to get valid results.
post #1803 of 4761
Sorry, Birmingham, AL and Charter. I've fixed the install error, but things have gotten worse. Now I've got many channels with Service is unavailable. Edit: Found the info.

Tuner 1: SL -6.1dBmV/SNL 37.3 dB (functioning Copy Free channel)
Tuner 2: SL -5.4dBmV/SNL 37.6 dB (this is tuned to HBO and it says it's "One Copy" - still won't let me watch live even though it's got a strong signal)
Tuner 3: SL -4.8dBmV/SNL 37.1 (working)
Tuner 4: SL -39.3/27.1

I see the difference/problem... now how to fix it... and what does it MEAN?
post #1804 of 4761
Quote:
Originally Posted by Eryxis View Post

Sorry, Birmingham, AL and Charter. I've fixed the install error, but things have gotten worse. Now I've got many channels with Service is unavailable. Where do I find SL and SNR?

Signal strength and SNR can be found via the Ceton's web interface (accessed through the diagnostic tool). They are specific to each channel though, so while one channel may be fine, another might not be. However, if youre starting to have issues with more channels now, I'd strongly suspect an issue on the head-end, or maybe even a faulty component somewhere along the line.

When you look at your Ceton's diagnostics info, do you have all green check marks for the CableCard initialization and connection? If even one is still red, something likely needs to be fixed with your provider via a phone call or a tech visit.
post #1805 of 4761
I'm green across the board in the diagnostic.
post #1806 of 4761
Very odd... while I was in the diagnostic. The Cable card went red for about 5 seconds. Then it acted like it refreshed/reset. Now I have those other channels that weren't coming in. I still have the original Copying Prohibited problem.
post #1807 of 4761
Quote:
Originally Posted by Eryxis View Post

Very odd... while I was in the diagnostic. The Cable card went red for about 5 seconds. Then it acted like it refreshed/reset. Now I have those other channels that weren't coming in. I still have the original Copying Prohibited problem.

What's your Ceton Up time showing?
post #1808 of 4761
16 min
post #1809 of 4761
Quote:
Originally Posted by Eryxis View Post

16 min

Looks like you infinitv rebooted provided you haven't recently rebooted your PC. Go to your ceton diagnostics tool and under diagnostics collect information. Open the zip file and look for a CrashLog.txt file and see if it has any indication of why it restarted.
post #1810 of 4761
The crashlog.txt file is a half MB of what looks to be jibberish to me...
post #1811 of 4761
Quote:
Originally Posted by Eryxis View Post

I read the MS link. I ran the test file, and it fetched an update for my DRM, then played the file. HBO is still showing Copying Prohibited. Do I still need to run the DRM reset if it's working for that test file?

I'd still run the DRM Reset tool. The test file just verified that your PC can acquire DRM rights to the test file.
post #1812 of 4761
Quote:
Originally Posted by Eryxis View Post

The crashlog.txt file is a half MB of what looks to be jibberish to me...

Thanks for the crashlog info. Your segmentation fault in the upnp_ocur_serve process adds to my suspicion that the crash and reboot of the PCIe card is much more widespread than just a small number of people.
post #1813 of 4761
The DRM reset tool fails. I can't run it in safe mode either.... *confused*
post #1814 of 4761
Quote:
Originally Posted by Eryxis View Post

The DRM reset tool fails. I can't run it in safe mode either.... *confused*

It could be one of two things. One...you may need to set it to windows 7 compatibility mode. To do so, it says to right-click ResetDRM.exe and click Properties and then click the Compatibility tab. Click to place a check in the checkbox for Run this program in compatibility mode for: . Select Windows 7 in the dropdown list and click OK.

Two, after setting compatibility mode, right click ResetDRM.exe and select run as administrator.

Let me know if that works.
post #1815 of 4761
I've since gone back to the last official firmware for the PCIe version and haven't seen a tuner reboot while I was watching TV in the last few day. Previous on the 1.1.2.4 beta it would happen often while watching TV.
post #1816 of 4761
It doesn't work in Safe Mode. It does in regular, but then it said CleanDRM failed.
post #1817 of 4761
Quote:
Originally Posted by Eryxis View Post

It doesn't work in Safe Mode. It does in regular, but then it said CleanDRM failed.

I suspect the drm folder is open by something else.

Try booting into safemode and renaming the C:\\ProgramData\\Microsoft\\Windows\\DRM folder to something different like C:\\ProgramData\\Microsoft\\Windows\\DRM.bak

**You'll need to show hidden files and folders first as the folder is hidden.

Then boot regular and try the drm reset tool.

EDIT: Just found this: http://answers.microsoft.com/en-us/w...f-36c015d7ab1f
post #1818 of 4761
Quote:
Originally Posted by Diverge View Post

I've since gone back to the last official firmware for the PCIe version and haven't seen a tuner reboot while I was watching TV in the last few day. Previous on the 1.1.2.4 beta it would happen often while watching TV.

It may still be rebooting but just not when you're watching TV or recording. I thought I was good for a while only to have the problem happen while recording TV about 10 days later. Turns out, it had been rebooting all along only It was when I wasn't using it. I put a script in place to verify it was rebooting.

The same reboots happen whether I'm running 1.1.2.4 beta or 1.0.9.5.
post #1819 of 4761
*&^# Ok, I reset the DRM, updated the security, updated Play Fair (or whatever) and I'm still getting the same stuff. In the diagnostic I'm reading it as Copy once... WMC is not liking that for some reason though.

I'm also turning in for the night... I can't keep battling.
post #1820 of 4761
Sorry about the rant, but a new recording failure/reboot just set me off again:

Timeline:
  • Purchased Ceton InfiniTV 4 USB Oct 28
  • Reported first problem Oct 31. Problem didn't re-occur for a few weeks, and I can't reproduce it, so I closed the ticket.
  • Opened a new ticket Dec 16. Provided all kinds of error reporting.
  • Received the following Dec 30: Based on the data you have provided, we believe the issue you are experiencing is similar to one we have received reports of from a few other customers, and are already investigating. While the issue only affects a very small group of people, we are working as quickly as possible to determine the root cause. We will let you know as soon as we have additional information.
  • Began complaining on here about lack of response around Jan 20
  • Asked for an update in my ticket Feb 11
  • Had another failure today (Feb 14)

Based on what I'm seeing here, it looks like it's more than a small group that is experiencing the problem. Another response on Dec 30, after I asked a few questions, was The issue seems to be dependent on the machine configuration. Most people do not experience an issue, however some do with either the PCIe or USB InfiniTV. There is no way to predict what the outcome will be in your scenario.

Specific hardware? Really? For grins I tried it 2 completely different systems built from scratch. They were totally different down to the CPU manufacturer (one Intel, the other AMD). The only things in common were Windows 7 64 bit and both had 4 gigs of RAM (from different manufacturers).

As it stands, I spent > $300 (overnight shipping included) for a device that, in more than 3 months, has never worked as advertised. Further, Ceton support appears totally baffled as to how to fix the problem.

Seeing "Unassigned" as the owner of my support ticket doesn't exactly give me the warm and fuzzies.

Can anyone sense the frustration here? I do appreciate Eric's involvement in this thread, but I assume Ceton is more than one person. Why isn't someone there telling me what the hell is going on? Can no one update a support ticket? Will anyone acknowledge they've dropped the ball on this USB product?

It's as if they know they're the only game in town and really don't care about support since they've collected my money, and I'm probably well beyond a RMA window. Yes, there are USB alternatives. And no, they don't work any better (I know - I tried them). I would have asked for an exchange to the PCIe (with an appropriate refund of course), but the support tech said it has the same issue (which very few people here seem to have).

I'll continue to monitor this thread in hopes that someone here is luckier than I. Maybe support will reply to their tickets since they surely ignore my pleas for help (Eric not included in that last statement).

For those USB folks having the problem, maybe we should start a thread and document exactly what hardware we're using. If it is related to configuration, and we have enough people post their configs, maybe WE can identify the common thread. If you agree or disagree please reply and quote this paragraph.

Rant off. I feel better. Now I'll go for a run and really clear my head.
post #1821 of 4761
On my client pc I am finding that tuner unavailable errors are more frequent. A reboot of that PC resolves the issue and not doing anything to the host. What would be hanging up that a reboot is fixing?
post #1822 of 4761
Quote:
Originally Posted by lancer1991 View Post

On my client pc I am finding that tuner unavailable errors are more frequent. A reboot of that PC resolves the issue and not doing anything to the host. What would be hanging up that a reboot is fixing?

USB or PCIe? I don't have a USB device but I suspect it's the same issue that the PCIe devices are having. A process running on the device itself crashes or uses all the memory and is killed causing the ceton device to reboot. It looks like, with the USB devices, it doesn't always come back online properly or the OS or USB driver has problems with it but since I don't have one, I can't say for sure.

I wish others with the USB reboot issue could run diagnostics and post the cause of the reboot from the CrashLog.txt file so we can see if there is some commonality.
post #1823 of 4761
Quote:
Originally Posted by Eryxis View Post

*&^# Ok, I reset the DRM, updated the security, updated Play Fair (or whatever) and I'm still getting the same stuff. In the diagnostic I'm reading it as Copy once... WMC is not liking that for some reason though.

I'm also turning in for the night... I can't keep battling.

Do you have a video card with HDMI that you can plug into the motherboard and output through it. Or try outputting to a different TV. It's sounding more like a HDCP issue.
post #1824 of 4761
Quote:
Originally Posted by kcr6419 View Post

I wish others with the USB reboot issue could run diagnostics and post the cause of the reboot from the CrashLog.txt file so we can see if there is some commonality.

I'd be glad to. Where is the crashlog? My HTPC is remote just now, and I can copy file but not easily search directories.
post #1825 of 4761
Quote:
Originally Posted by thehobster View Post

I'd be glad to. Where is the crashlog? My HTPC is remote just now, and I can copy file but not easily search directories.

You'll need to connect to the PC and run the Ceton Diagnostic tool. Collect the diagnostic information then open the zip file and look for CrashLog.txt. I use RDP to connect to mine which is down in the basement.

If you already have some saved diagnostic zips you can open them and look at the CrashLog.txt file.
post #1826 of 4761
Yeah, join the club.

I'm intrigued by looking at the uptime of gsr's findings compared to others. Leads me to believe that part of the rebooting issue is due to encoding issues from the head end of the provider. Then one begins to speculate the role WMC plays in all of this.

A lot of variables involved.
post #1827 of 4761
post #1828 of 4761
Quote:
Originally Posted by thehobster View Post

Sorry about the rant, but a new recording failure/reboot just set me off again:

Timeline:
  • Purchased Ceton InfiniTV 4 USB Oct 28
  • Reported first problem Oct 31. Problem didn't re-occur for a few weeks, and I can't reproduce it, so I closed the ticket.
  • Opened a new ticket Dec 16. Provided all kinds of error reporting.
  • Received the following Dec 30: Based on the data you have provided, we believe the issue you are experiencing is similar to one we have received reports of from a few other customers, and are already investigating. While the issue only affects a very small group of people, we are working as quickly as possible to determine the root cause. We will let you know as soon as we have additional information.
  • Began complaining on here about lack of response around Jan 20
  • Asked for an update in my ticket Feb 11
  • Had another failure today (Feb 14)

Based on what I'm seeing here, it looks like it's more than a small group that is experiencing the problem. Another response on Dec 30, after I asked a few questions, was The issue seems to be dependent on the machine configuration. Most people do not experience an issue, however some do with either the PCIe or USB InfiniTV. There is no way to predict what the outcome will be in your scenario.

Specific hardware? Really? For grins I tried it 2 completely different systems built from scratch. They were totally different down to the CPU manufacturer (one Intel, the other AMD). The only things in common were Windows 7 64 bit and both had 4 gigs of RAM (from different manufacturers).

As it stands, I spent > $300 (overnight shipping included) for a device that, in more than 3 months, has never worked as advertised. Further, Ceton support appears totally baffled as to how to fix the problem.

Seeing "Unassigned" as the owner of my support ticket doesn't exactly give me the warm and fuzzies.

Can anyone sense the frustration here? I do appreciate Eric's involvement in this thread, but I assume Ceton is more than one person. Why isn't someone there telling me what the hell is going on? Can no one update a support ticket? Will anyone acknowledge they've dropped the ball on this USB product?

It's as if they know they're the only game in town and really don't care about support since they've collected my money, and I'm probably well beyond a RMA window. Yes, there are USB alternatives. And no, they don't work any better (I know - I tried them). I would have asked for an exchange to the PCIe (with an appropriate refund of course), but the support tech said it has the same issue (which very few people here seem to have).

I'll continue to monitor this thread in hopes that someone here is luckier than I. Maybe support will reply to their tickets since they surely ignore my pleas for help (Eric not included in that last statement).

For those USB folks having the problem, maybe we should start a thread and document exactly what hardware we're using. If it is related to configuration, and we have enough people post their configs, maybe WE can identify the common thread. If you agree or disagree please reply and quote this paragraph.

Rant off. I feel better. Now I'll go for a run and really clear my head.

I am starting to feel your pain. My USB version installed nicely in late December, was stable for a while and now is losing its tuner(s) on a regular basis. I am just at the point of looking at my signal strength, temps etc. but really for this kind of $ we should have to become techs. Can you see youself doing this with a car, a PC, a toaster? My sense is this device got to market before the "road testing" was all done.
post #1829 of 4761
Quote:
Originally Posted by thehobster View Post

CrashLog attached

It's some type of illegal instruction. Is your PC set to go into any type of sleep mode? Are your USB Ports set to selective suspend? Is the USB hub set to turn off the device to save power. I'm just going over the possible things that could effect a usb device as I don't have a usb ceton device.

In any case, the ceton devices should be able to handle any usb and pc hardware configuration without crashing.

I feel like a guinea pig.
post #1830 of 4761
Quote:
Originally Posted by kcr6419 View Post

It's some type of illegal instruction. Is your PC set to go into any type of sleep mode? Are your USB Ports set to selective suspend? Is the USB hub set to turn off the device to save power. I'm just going over the possible things that could effect a usb device as I don't have a usb ceton device.

In any case, the ceton devices should be able to handle any usb and pc hardware configuration without crashing.

I feel like a guinea pig.

These are very good ideas and I will try tonight. I already went to removing all power saving, but the USB selective suspend aspect is new to me. But all the time I am wondering: Where the the checklist from Ceton? You get a one pager telling how to install, no owners manual and a silly, superficial short trouble shooter on their website. Even the cheapest TV gives you more than that!
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