Latest Ceton InfiniTV 4 Info Thread - Page 93

Originally Posted by SLAYER6669

What a complete and utter disaster. I called back Sunday to the cablecard activation line and got tier 2 support, he said he would create a support ticket and call me back. He called me back a bit later and asked how long I would be awake (it was already 9pm) and said if he heard back from local branch or something he would call me back. Nothing. I called back after work yesterday and got a guy who actually knew what the infinitv was and was even aware of the Q and echo and said he knew someone who knew cablecards and he would contact them and get it running in an hour. He calls back 10 minutes later asking for the data id. I explained to him that its a SA card and motorola cards have data ids. He said ok give us an hour and it should be working.. Nothing changed.

That brings me to this morning. I call up and explain the situation he keeps me on the line for 10 minutes and I hear him whispering as he's reading notes, then says he needs to transfer me to the "cablecard department". He transfers me and a woman answers and I start all over again and then she says SHE needs to transfer me to the cablecard department, then transfers me again and I get hung up on. I call back this time to ask for a supervisor, and what do I get? "Thank you for calling T-Mobile, home of the triple play! oops I'm sorry, excuse me, thank you for calling Comcast etc." I explain I need a supervisor now as I'm ticked off. She says sure hold on, comes back and says her supervisor is busy right now but she will transfer me to the supervisor department. I'm on hold for 10 more minutes and the music stops and no one says anything so I said hello and she says "your support ticket please" I said I don't have a support ticket number.. Guess what? She hangs up..

I call back AGAIN and get a supervisor and explained the entire situation and got a credit for 5 days. She informed me she is not even aware of any specific department for cablecards in the first place. She said they would need to do a truck roll. I asked if I can simply just turn in this cablecard and get a new one instead because it's already been 4 days that the channels aren't working and I do not want to wait for a truck roll on my day off. She says yes. I go there and swap out the card and call the activation line and give all the card info, and he says the card has been entered as a cablebox into the system and he has to contact tier 2 support.. AGAIN.. right back where I started.. She didn't seem to know whats going on either and said she would call me back when she figures out whats going on instead of me waiting on hold.. This is quite possibly the WORST service I have ever received. I bet I'm going to end up having a tech have to come out which to me makes ZERO sense because he will just end up making a phone call to the correct people who can actually fix the problem on Comcast's end. Sorry for the long rant but this is just sad. I guess I'll see what happens when (if) she calls back this time.

Originally Posted by ProAm500

I wonder if posting this info in the respective threads
might get the ball rolling? and if needed I can possibly get ota captures as well

Originally Posted by SLAYER6669

Well she called back and said she was able to get the card added to my account and try the channels. I first checked the Ceton InfiniTV diagnostic tool and no CP auth still and no premium channels. She sent the signal again and same thing. Now shes contacting the local branch to check something and will call me back again. Hopefully she can get it working if not it's probably a truck roll. Sorry to clutter the thread, this is more Comcast related then it is directly with the Ceton card.

Originally Posted by erickotz

I've been in contact with both SD and Hauppauge, and both are aware of it. I'm hopeful both will provide that justification (as more justification == greater chance of a fix)

Do you experience the issue when watching the OTA station (with an actual antenna) and not the cable TV version?

Originally Posted by ahwman

Okay guys, this one has me perplexed! Here's my setup:

PC with I7 quad core, 8 gigs of RAM, 2 GB high end Nvidia video card, InfiniTV PCI running Windows 7 Pro on a dedicated cable line with signal level tested within specs by cable company just days ago. Aside from the sporadic pixelation, I have a much bigger issue with LARGE macroblocks appearing during any slight picture movement. I've tried different video drivers and even other video cards with the same results. Now here's where it gets weird - the same recorded or live content played back on my Xbox 360 media extender looks perfect!

How do you explain that?

Originally Posted by erickotz


Most likely your video card - I would start by upgrading your video drivers

Originally Posted by champagne coupe

slayer6669,

I feel your pain, I'm going thru the same exact issue. My issue is I was not getting starz and some other channels any more. it would just freeze and give me the need subscription message. I called and went thru the same bs with many different reps/techs and they couldnt get it to work. finally decided that they'll have a tech come out to swap the card. What gets me is every other channel is fine. One rep mentioned that they had did something that messed with the cards, not sure what that was about.

I'll keep u posted.

Originally Posted by ahwman

I don't think it's a video driver issue because I've tried several different drivers with the same result. I'm running the most current drivers available from Nvidia. I've also experienced the same issue with 3 different video cards...

Originally Posted by tootal2

I tried the nvidia beta driver and im still getting some flicking but not as bad as it was. I think im going to try a older driver

Originally Posted by champagne coupe

Nope, states it hasn't received CP auth.

Originally Posted by Babbitt 1080P

I'm trying to network one of my tuners to a second HTPC. I install the ceton network stuff and ran tv set-up. It get to the point and tell me my PC on not cable ready.

I wanted to run the cable adviser but my whole extras menu is gone. I tried media center studio to see if I could bring the strip back but no luck. It just appears to be gone. I did some web search but didnt find much. I have no way to know why the pc is not cable ready.

Anyone know why this strip would disappear?

Originally Posted by tkole

I'm having an issue that ceton hasn't been able to help me with as of yet so I was wondering if anyone here may have a solution. TheHD on my ceton htpc recently crashed and I replaced with an SSD. I previously had 2 infinitvs setup for network tuner sharing. After reinstalling windows and the ceton drivers, only one of the cards was visible to the ceton diagnostic utility and wmc, although both were working according to device manager and the network connections panel. I tried resetting the network setting both in the diagnostic utility and the newtork tuner sharing wizard with no success. I checked the ip address of the non-functioning card and it was set to 169.somthing as opposed to 192.168.200.something. I tried manually bridging the card and suddenly I was able to recognize the card. At this point I tried resetting the factory settings, but again I lost connectivity to the card. The ip reverted to the 169.something. I manually bridged the connection again and the card reappeared. I went through the tuner sharing wizard and noticed that the 4 tuners from this card appeared to be claimed by the old pc. I tried unchecking the boxes to free the tuners and then ran through the setup agian but the tuners are still claimed. As per ceton's advice, I tried going to the cards webpage and then manually changing back to DHCP server mode and setting the IP range but that also failed. At this point I keep sending diagnostics to ceton with no success. Any ideas?

Originally Posted by ToddUGA

Installed the card from scratch last night. WMC still couldn't see the tuners. Reset the network settings in Ceton's diagnostic program and finally got WMC to see the card again. Everything was working well when I went to bed.

This morning, I started having problems seeing the tuners again. Now I'm trying to figure out if the problem is the card or a networking problem with Windows 7.

Originally Posted by tootal2

did you try turning your firewall off?

Originally Posted by dbailey75

Would reflashing the firmware set everything back to the defaults, or even upgrading to the latest release if you haven't already

Originally Posted by tim5455

I have the gt430 and I had to go back to ver. 285.27 Now all is good.

Originally Posted by thehobster

I exit WMC and restart. Everything is fine now. I don't see any errors in the event logs (Windows Logs, Ceton, Windows Media Center).

Any thoughts?

Originally Posted by hungrysumo

I've been successful eliminating the flashing on HD channels by doing a clean install of the nvidia 285.62 drivers on the Ceton USB with a GT220 video card.