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Latest Ceton InfiniTV 4 Info Thread - Page 101

post #3001 of 4509
5/11/12 at 11:35am
I'm using an InfiniTV 4 PCIe and I'm having problems getting all four tuners to work.

Three of the tuners seems to work fine, but in situations where I need the fourth tuner (such as when I'm recording 3 shows and watching live TV), I receive a "No TV Signal" error message.

I've checked the tuners using the Ceton diagnostic tool and the problem always seems to be related to the same tuner (Tuner 2).

The SNRs and Signal Levels on the three working tuners appear to be fine (36 dB and -10 dBmV, respectively) but the SNR on the malfunctioning tuner is low (20 dB or less).

Since the problem is always related to the same tuner, is it possible that faulty hardware could be the cause?
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post #3002 of 4509
5/11/12 at 11:37am
Yeah I noticed this too while watching NBA games for the past 2 weeks, occasional macro blocking every minute or so. I'm also using PCI Ceton.

Quote:
Originally Posted by MPMorph View Post

Has anybody encountered problems watching live games? i'm using the internal ceton card, the channels look and sound great, except for live games. In this case the nba games. During breaks everything is fine but during the game, the feed looks like its skipping.

My setup is a 3.2GHZ I7 Intel, 16GB of ram, 2TB hard drive, ATI saphire 1GB DDR5 video card. It outputs video and sound thru HDMI cables to YAMAHA receiver then to 65 LG TV.

Again it plays fine everything else and even the same channel except for the live games. Any ideas?
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post #3003 of 4509
5/11/12 at 11:48am
I was having some problems when I moved to a new house I started getting subscription required messages on a daily basis. I thought my signal levels were OK I was getting about -9. So for testing reasons I put a signal amp on my line. the signal went up to about +5 with a snr of 37. Its been about a week and haven't seen any error since. Does anyone know how hot of a signal the ceton can handle before any damage is done?
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post #3004 of 4509
5/11/12 at 12:23pm
Quote:
Originally Posted by bdlive View Post

Yeah I noticed this too while watching NBA games for the past 2 weeks, occasional macro blocking every minute or so. I'm also using PCI Ceton.

Yes i get micro blocking also. Sounds seems fine though.

So....anybody? ideas? ....please?
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post #3005 of 4509
5/11/12 at 3:01pm
Quote:
Originally Posted by mmatheny View Post

For those getting Subscription Required messages - where do you live and who is your cable provider? I have been told over and over that this seems to be specific to the Houston Comcast market. Now I'm wondering.

Well I am in the Houston Comcast market. I also get the Subscription Required messages on all channels but the local channels. I had the same problem last Fall. When I finally spoke to someone that was located in Houston they fixed the problem in seconds. She said the card had to be staged. The problem occurred again when I did not turn my PC on for at least a week. I called several times to get it fixed but all they did was send a signal to the card which did nothing for the problem. I received a call the next day from some cable card specialist. Still did not fix the problem. So here I am today and I still get the message. I gave up calling. I only use it for locals from time to time. I have no issues with cable cards installed in 5 Tivos. I guess once you get it paired you should not turn the PC off. Because overtime the card will become unpaired and you will get that message again. That is something I am not willing to do. I just gave up. Will probably turn the cable card in soon.
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post #3006 of 4509
5/11/12 at 5:47pm
Quote:
Originally Posted by drtdiver View Post

Does anyone know how hot of a signal the ceton can handle before any damage is done?

The Ceton stated range is -10dB to +10dB. I run mine at +3 to +5dB with no problems.
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post #3007 of 4509
5/11/12 at 8:58pm
Quote:
Originally Posted by drtdiver View Post

I was having some problems when I moved to a new house I started getting subscription required messages on a daily basis. I thought my signal levels were OK I was getting about -9. So for testing reasons I put a signal amp on my line. the signal went up to about +5 with a snr of 37. Its been about a week and haven't seen any error since. Does anyone know how hot of a signal the ceton can handle before any damage is done?

I don't know the answer about how hot a signal could do damage, but I too had signal levels of -8 to -11 which every single Cox tech (and many people on various forums) said should be fine with my snr. I got extremely frustrated one day and changed my amp setup on a lark. Same as you, it cleared the "subscription required" and recording failures due to signal loss right up. Things are working perfect now. PCIe h/w 4884 on the 1.1.7.2 drivers and Cisco TA with 1601 fw.

WAF has never been this high!

I would recommend anyone who gets these errors intermittently but with some frequency to try to get your signal as close as you can to 0.

-Brian
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post #3008 of 4509
5/12/12 at 1:45am
Is anyone here strictly using the Integrated Intel Core i3/5 HD Graphics that also has MPEG4 (H.264) Channels in their lineup? Mainly Cox and Verizon FiOS, I believe are the only ones, I also heard Stanford University's Cable system might also use MPEG4 (H.264).

It appears that the Intel Core i3/5 Drivers do not support MPEG4 (H.264) channels. Is anyone able to see Video without a graphics card?
http://communities.intel.com/thread/29396
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post #3009 of 4509
5/12/12 at 9:41am
Quote:
Originally Posted by SkateZilla View Post

putting it in that spot is asking it to Overheat.

A. your 1 slot above a GPU, which is common for them to idle and load warmer than CPUs now.

B. Your right below the VRM Copper Heatsink block.

C. The CPU Fan is a Stock intel fan which cools the CPU Heatsink will re-distributing the hot air through out the case, including down onto your ceton card. after going though the VRM Copperblock and picking up more heat.

i can point out at least 10 air flow no no's in that case pic.

Quote:
Originally Posted by jim2100 View Post

Really? What would be the other seven?

Quote:
Originally Posted by cybrsage View Post

While recording 4 HD channels at the same time for 15 minutes, the hottest tuner Ceton reports is Tuner 2 at 37.9 C. Seeing as the temperature of the inside of your mouth is 37 C, I do not think I have anything to worry about...especially considering the amazingly silent operation of the Noctua.



Yet you did not. Please, though, enlighten us all.

Still waiting to be enlightened by Skatezilla. It appears to have been a hit and run post.
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post #3010 of 4509
5/12/12 at 10:54am
Quote:
Originally Posted by Robert Duncan View Post

The Ceton stated range is -10dB to +10dB. I run mine at +3 to +5dB with no problems.

We generally tell customers a range somewhat smaller than the device's operating criteria, as many customers do not understand that signal varies based on frequencies, and even external factors (like weather) so we like to see them have a little headroom to avoid future issues.

Quote:
Originally Posted by BrianAZ View Post

I don't know the answer about how hot a signal could do damage, but I too had signal levels of -8 to -11 which every single Cox tech (and many people on various forums) said should be fine with my snr. I got extremely frustrated one day and changed my amp setup on a lark. Same as you, it cleared the "subscription required" and recording failures due to signal loss right up. Things are working perfect now. PCIe h/w 4884 on the 1.1.7.2 drivers and Cisco TA with 1601 fw.

WAF has never been this high!

I would recommend anyone who gets these errors intermittently but with some frequency to try to get your signal as close as you can to 0.

-Brian

The OCUR spec has the following requirements (though our device exceeds these requirements, they are just the minimum required):
Analog visual carrier(c) from 0 dBmV minimum to +15 dBmV maximum;
Analog aural carrier from -10 to -17 dBc;
Digital 64 QAM signal from -15 dBmV to +15 dBmV;
Digital 256 QAM signal from -12 dBmV to +15 dBmV

I know I have personally used the InfiniTV from about -25dBmV through +25dBmV successfully. I wouldn't recommend going much higher than about 20dBmV though, as too high a signal could (in theory) cause physical damage, not to mention signal quality can degrade.

SNR matters a lot more than signal strength.
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post #3011 of 4509
5/12/12 at 1:09pm
Quote:
Originally Posted by Bryan_CoxPHX View Post

Is anyone here strictly using the Integrated Intel Core i3/5 HD Graphics that also has MPEG4 (H.264) Channels in their lineup? Mainly Cox and Verizon FiOS, I believe are the only ones, I also heard Stanford University's Cable system might also use MPEG4 (H.264).

It appears that the Intel Core i3/5 Drivers do not support MPEG4 (H.264) channels. Is anyone able to see Video without a graphics card?
http://communities.intel.com/thread/29396

I have verizon fios with my i3 htpc and have no issues viewing the channels. I don't know which channels use mpeg4 if any.
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post #3012 of 4509
5/12/12 at 8:27pm
Quote:
Originally Posted by bdlive View Post

Yeah I noticed this too while watching NBA games for the past 2 weeks, occasional macro blocking every minute or so. I'm also using PCI Ceton.

Quote:
Originally Posted by MPMorph View Post

Yes i get micro blocking also. Sounds seems fine though.

So....anybody? ideas? ....please?

I had the same issue (though sporatically) until I added the extra cooling.
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post #3013 of 4509
5/12/12 at 9:25pm
Quote:
Originally Posted by gtmtnbiker View Post

I have verizon fios with my i3 htpc and have no issues viewing the channels. I don't know which channels use mpeg4 if any.

According to this posting it is just the 3 new MLB Extra Innings / NHL Center Ice MPEG-4 HD channels.

They are located on Channels 1472, 1473, and 1474.

http://www.avsforum.com/avs-vb/showt...9#post21871089
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post #3014 of 4509
5/13/12 at 5:33am
Quote:
Originally Posted by Bryan_CoxPHX View Post


According to this posting it is just the 3 new MLB Extra Innings / NHL Center Ice MPEG-4 HD channels.

They are located on Channels 1472, 1473, and 1474.

http://www.avsforum.com/avs-vb/showt...9#post21871089

Hmmm. I don't get those channels so I can't comment. I suggest filing a support request with ceton.
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post #3015 of 4509
5/13/12 at 6:51am
Quote:
Originally Posted by Bryan_CoxPHX View Post

It appears that the Intel Core i3/5 Drivers do not support MPEG4 (H.264) channels. Is anyone able to see Video without a graphics card?
http://communities.intel.com/thread/29396

I have FiOS but I don't subscribe to the NHL Center Ice or MLB Extra Innings channels so I can't comment on live tv. I can say that my i5-650 Clarkdale graphics could play back MPEG2 wtv recordings that were converted to H.264 wtv files with VideoReDo without any problems. Up until I added a video card that was my work-around to the 29/59 bug for recordings from premium channels. The H.264 files played smoothly while the MPEG2 recordings would stutter badly.
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post #3016 of 4509
5/13/12 at 10:47am
Has there been a fix for the HBO Copyright Prohibited problem? All I can find is reinstall Windows but I really do not want to do that.
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post #3017 of 4509
5/13/12 at 10:54am
Quote:
Originally Posted by cybrsage View Post


I had the same issue (though sporatically) until I added the extra cooling.

I dont have any cooling issue and this only happens with certain channels not all of them
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post #3018 of 4509
5/13/12 at 11:11am
heres how i fixed the playready problem on my compute. I did not do B. or g. but the rest fixed my playready problem. and to show hidden files i had to this:
1.
Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
2.
Click the View tab.
3.
Under Advanced settings, click Show hidden files and folders, and then click OK.

a. Uninstall PlayReady from the 'Programs and Features' Refer: Uninstall or change a program

b. Turn off Windows Media Center. See: Turn Windows features on or off

c. Enable the explorer to show hidden files and folders. Read: Show hidden files.

d. Go to C:\\ProgramData\\Microsoft\\ and delete eHome and PlayReady folders.

e. Go to C:\\ProgramData\\Microsoft\\Windows\\DRM and delete all files and folders
underneath (don't delete the DRM directory itself)

f. Open the registry with elevated privileges. To do so, click Start, click
All Programs, click Accessories, right-click Command Prompt and then point to Run as administrator. In the command prompt that opens, type regedit.exe.

g. Go to HKLM\\Software\\Microsoft and delete the DRM key.

h. Restart the computer.

i. Reinstall Windows Media Player from Programs and Features. Follow
these steps.Turn Windows features on or off. This should also regenerate the DRM keys for your machine.

j. Run Windows Media Center setup. See: Getting started with Windows Media Center

k. Run the PlayReady install from inside Media Center. See: Set up a TV signal
in Windows Media Cent




Quote:
Originally Posted by Makaveli6103 View Post

Has there been a fix for the HBO Copyright Prohibited problem? All I can find is reinstall Windows but I really do not want to do that.
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post #3019 of 4509
5/13/12 at 12:12pm
Quote:
Originally Posted by erickotz View Post

We generally tell customers a range somewhat smaller than the device's operating criteria, as many customers do not understand that signal varies based on frequencies, and even external factors (like weather) so we like to see them have a little headroom to avoid future issues.



The OCUR spec has the following requirements (though our device exceeds these requirements, they are just the minimum required):
Analog visual carrier(c) from 0 dBmV minimum to +15 dBmV maximum;
Analog aural carrier from -10 to -17 dBc;
Digital 64 QAM signal from -15 dBmV to +15 dBmV;
Digital 256 QAM signal from -12 dBmV to +15 dBmV

I know I have personally used the InfiniTV from about -25dBmV through +25dBmV successfully. I wouldn't recommend going much higher than about 20dBmV though, as too high a signal could (in theory) cause physical damage, not to mention signal quality can degrade.

SNR matters a lot more than signal strength.

Looking at my tuner, I see -10.1dBmV and a signal to noise level of 36.8. Is that good or can it be better?

Just earlier, I had an issue where it could not find any tuners. I had to reboot my HTPC to get it working.
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post #3020 of 4509
5/13/12 at 12:38pm
Quote:
Originally Posted by gtmtnbiker View Post

Looking at my tuner, I see -10.1dBmV and a signal to noise level of 36.8. Is that good or can it be better?

Just earlier, I had an issue where it could not find any tuners. I had to reboot my HTPC to get it working.

Keep in mind that those numbers are just for one frequency, and don't tell the whole picture, but they are fine.
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post #3021 of 4509
5/13/12 at 4:06pm
Lately I've been getting error messages suggesting that there was no signal on the channel scheduled to be recorded, however every time I go into recorded TV, I see that the program is being recorded as normal? Any ideas?
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post #3022 of 4509
5/13/12 at 4:38pm
Quote:
Originally Posted by ahwman View Post

Lately I've been getting error messages suggesting that there was no signal on the channel scheduled to be recorded, however every time I go into recorded TV, I see that the program is being recorded as normal? Any ideas?

Unfortunately, there are many things that could cause this - we would need you to open a support ticket and collect a diagnostic capture after it occurs to determine the cause
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post #3023 of 4509
5/13/12 at 5:04pm
Quote:
Originally Posted by erickotz View Post


Unfortunately, there are many things that could cause this - we would need you to open a support ticket and collect a diagnostic capture after it occurs to determine the cause

The next time it happens I will do just that. Thanks for the suggestion...
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post #3024 of 4509
5/14/12 at 7:20am
Quote:
Originally Posted by tootal2 View Post

heres how i fixed the playready problem on my compute. I did not do B. or g. but the rest fixed my playready problem. and to show hidden files i had to this:
1.
Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
2.
Click the View tab.
3.
Under Advanced settings, click Show hidden files and folders, and then click OK.

a. Uninstall PlayReady from the 'Programs and Features' Refer: Uninstall or change a program

b. Turn off Windows Media Center. See: Turn Windows features on or off

c. Enable the explorer to show hidden files and folders. Read: Show hidden files.

d. Go to C:\\ProgramData\\Microsoft\\ and delete eHome and PlayReady folders.

e. Go to C:\\ProgramData\\Microsoft\\Windows\\DRM and delete all files and folders
underneath (don't delete the DRM directory itself)

f. Open the registry with elevated privileges. To do so, click Start, click
All Programs, click Accessories, right-click Command Prompt and then point to Run as administrator. In the command prompt that opens, type regedit.exe.

g. Go to HKLM\\Software\\Microsoft and delete the DRM key.

h. Restart the computer.

i. Reinstall Windows Media Player from Programs and Features. Follow
these steps.Turn Windows features on or off. This should also regenerate the DRM keys for your machine.

j. Run Windows Media Center setup. See: Getting started with Windows Media Center

k. Run the PlayReady install from inside Media Center. See: Set up a TV signal
in Windows Media Cent

Didn't work. I guess I will just re-install Windows. Then deal with the idiots at Cox when trying to pair my card again.
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post #3025 of 4509
5/14/12 at 7:40am
Quote:
Originally Posted by Makaveli6103 View Post


Didn't work. I guess I will just re-install Windows. Then deal with the idiots at Cox when trying to pair my card again.

You shouldn't have to pair it after a windows reinstall. From my understanding the pairing is from the cable card to the ceton card.
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post #3026 of 4509
5/14/12 at 7:49am
Quote:
Originally Posted by drtdiver View Post

You shouldn't have to pair it after a windows reinstall. From my understanding the pairing is from the cable card to the ceton card.

That's correct.
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post #3027 of 4509
5/14/12 at 8:10am
Quote:
Originally Posted by bdlive View Post

I dont have any cooling issue and this only happens with certain channels not all of them

Are you on FiOS? If so, you need to install a Low Pass Filter just prior to the Ceton connection. I have mine connected to the leg of the splitter going to the Ceton.
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post #3028 of 4509
5/14/12 at 9:31am
Well i think im about to pull the plug on my Ceton TV Tuner. For the past 4-6 months i can get this tuner to work correctly without alot of errors generating. The error of course is the "Subsription Required" message that keeps popping up when i am done recording a show or while watching live TV. It just doesn't go away. I tried rebooting, pairing the card again, upgrading firmware, receeding and reinstalling the drivers and Centon Card and nada.

Sadly i think im going back to the old Comcrap DVR cable box. At least it's more stable and less problematic.

Thanks
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post #3029 of 4509
5/14/12 at 10:12am
Quote:
Originally Posted by cybrsage View Post

I had the same issue (though sporatically) until I added the extra cooling.

Extra cooling?

Where did you add cooling? in the case or the card itself?
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post #3030 of 4509
5/14/12 at 10:25am
Quote:
Originally Posted by MPMorph View Post

Extra cooling?

Where did you add cooling? in the case or the card itself?

He added a fan that blows air over the card to help cool it down.
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