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Latest Ceton InfiniTV 4 Info Thread - Page 118

post #3511 of 4749
No one should be using registry "cleaning" utilities. The registry is just a lookup table (like a database). Adding random things to it does not affect seeking it or finding what it normally needs to find. They certainly do not speed up your machine. The only thing it could even possibly help is deleting corrupt keys that are preventing you from reinstalling a certain software, but again that's something very specific to that app. Windows is not affected by the size of the registry.
post #3512 of 4749
A post I saw Shark007 make a while ago in this same situation:

"The next time you feel the need to clean something, go do some laundry".
post #3513 of 4749
Quote:
Originally Posted by BlaZeR2 View Post

I will have to get the exact text of the error when I get home later. I do know that it didn't pop up any errors. It just said in the main dialog box that was displaying the upgrade status that it failed. I believe said it was unable to save the firmware to memory. But I will let you know.
I am not currently running any firewall or antivirus on my HTPC. (I am not even sure if Windows Firewall is turned on, but I will try to disable it).
UPDATE:
I have verified. No firewall software running (i even disabled windows firewall for this test)
The error is:
Please try again, and if the error persists, contact Ceton support.
Failed to update Ceton InfiniTV PCIe (00-80-57-4a). Saving new firmware to device failed.
Here is a screen shot:

Open a support ticket with us, and attach a diagnostic capture taken immediately after the upgrade fails.
post #3514 of 4749
Quote:
Originally Posted by joutlaw View Post

Ceton replaced my card. Got it in 2 days from WA to MS even with Isaac smile.gif .
My old card was having some issues. I couldn't update the channel map or firmware. It's like the memory was not writable. Strange thing is I was able to update my hardware version to 6212 without issues.
After 6 days, Comcast was finally able to pair my new CableCard as well. Everything is working great with the new infiniTV and CableCard. I flashed the new card to 1.1.8.70 and received the updated channel map shortly after. Now my issue is some channels are in the map, but don't show up in the WMC guide. Zap2it also doesn't show the new channels, so I am going to report it to them.
Quote:
Originally Posted by WhatHappend View Post

Weird, I just had the same thing happen a few weeks ago. My Ceton card couldn't save the new Olympic channels so after sleep (or power up) I couldn't watch the newer channels until a new channel map was received. I also couldn't update FW. The log showed errors trying to write the flash for either FW or the channel map.
I wonder how wide spread this issue is?

Quote:
Originally Posted by BlaZeR2 View Post

Eric,
Over the weekend, I updated to the new driver package from the website, which will now allow access to the beta firmware files. I had previously been on firmware 1.1.7.2 (if my memory is correct) and hardware version of 5124 (something close). I tried to update to the latest firmware which is listed in the app as 1.1.8.4 (I think). It downloads, unpacks, then gives me an error saying that it fails, and it is unable to save the new firmware to the memory. I was able to upgrade the hardware version on the cards through the app to 6xxx (can't remember again). I tried again with the firmware upgrade and it gives me the same error.
For the record, I have two InfiniTVs in the same computer, and I am unable to upgrade either card. I was curious if anyone had this issue, or if it was a known problem?

That is third reported cases of this issue now in a short period of time. I wonder why this just started happening now? Ceton thought maybe something was corrupted in the flash preventing the future updates and channel maps from writing the flash. I wonder what the analysis of our returned cards showed?
post #3515 of 4749
Quote:
Originally Posted by erickotz View Post

We are not aware of any stability issues with current InfiniTV firmware. If you are on the latest firmware and are experiencing issues, please open a support ticket with us. Stuttering is most likely related to your video driver/card (though without seeing it, I can't be certain).
This is actually something I've struggled with. I've seen people post on forums, like this one, saying they have been having problem X for 2+ months (for example) -I ask if they have opened a support ticket, and the answer is no. Guys - we've not charging for support, if you're having an issue, please open a ticket with us - don't suffer in silence. I'm not saying don't post to forums, but I'd much rather see you open a ticket and get your issue resolved than stew for 2 months with an issue.
Also, if you are having an issue we are unaware of, we have no way to fix it without working through it in a support ticket.

Can we get a firm answer on what is considered "current " ?

I see a lot of numbers flying around here and quite frankly , some I have never heard of ! When I open the Ceton diag. menu this is what I see .

Driver package version 1.5.4304.6
Diag. tool version 1.5.0.0
Infinity PCIE Driver version 1.0.24
Tuning Adapter Version 1.2.0.0
Infinity firmware version 1.1.82
Infinity Hardware Version 5000

Is this the versions that your speaking about when you say " not aware of any stability issues with current Infinity TV firmware" ?

Should driver / firmware new versions show up in the Ceton diag. menu automatically and be as such offered for installation ?

Just to be clear . I am NOT asking or referencing any questions about anything "beta" . Personally , it would take a Ceton tech to tell me that anything beta is what I need to solve any issue .

I think that most folks here and other forums of this nature are above average in usage of the Ceton product . So , knee jerking a support ticket is like admitting a complete failure in regards to getting the product to work reliably for more than a few day's . So, what WE do is continuously try everything known to man before we admit we can't do it . Try to see it from this side of the fence .

Admit it . How many times has your wife ( GF or what ever) BEGGED you to pull over on a trip to ask for directions from a gas attendant and you would still drive FOREVER just to prove a point ? wink.gif
Edited by flocko - 9/4/12 at 8:27pm
post #3516 of 4749
Quote:
Originally Posted by WhatHappend View Post

That is third reported cases of this issue now in a short period of time. I wonder why this just started happening now? Ceton thought maybe something was corrupted in the flash preventing the future updates and channel maps from writing the flash. I wonder what the analysis of our returned cards showed?

Not sure if this was also related to why my card would not stayed paired. I would loose CP Authorization on a power recycle.

I will say that my setup is running better than ever after the replaced card and updated the firmware. Althoug, I still randomly see the horizontal macroblocking on copy protected channels.
post #3517 of 4749
Quote:
Originally Posted by moshster View Post

Is the latest firmware for the CETON PCI-E card now stable? I have been hesitant to ugprade however with my new Core I5 2500K and H77 Mobo I seem to be getting more stuttering now and then. With my older hardware I dont remember seeing as much of this. Same video card is being used (ATI 6450).

I'm using the beta firmware from around July 17th. Until a couple of days ago, I haven't had any issues with it so I would feel that it's pretty stable.

The most recently issue I had was WMC not being able to find any tuners.

Ceton Support responded with:
Quote:
It looks as thought he WMDRM pairing went to red for whatever reason; generally a Clear Tuner Configuration/Rediscover Tuners inside of the Ceton InfiniTV Diagnostic Tool will resolve this issue.

So I'll have to try this if the problem happens again.

I put my HTPC to sleep whenever it's not in use. I used to have frequent issues not finding tuners or taking a long time to get a tuner when it came out of sleep but with the beta firmware, it seems less of an issue.
post #3518 of 4749
I suppose I should have posted here before creating another thread.

To put it shortly, does anyone else experience intermittent pixelation on SDV and/or Copy Once shows? I never get pixelation on Copy Free shows but it occurs regularly on shows that require CP encryption.

I'm in Lenexa, KS and pixelation doesn't occur on the rented box (just got one today for comparison purposes only). Signal strength and SNR are fine.

Just looking for others who share my blight. This isn't the "line macroblocking problem." Knock on wood I don't believe I've ever seen that one in the wild.
post #3519 of 4749
Quote:
Originally Posted by schlidel View Post

does anyone else experience intermittent pixelation on SDV and/or Copy Once shows? I never get pixelation on Copy Free shows but it occurs regularly on shows that require CP encryption.
Just looking for others who share my blight. This isn't the "line macroblocking problem." Knock on wood I don't believe I've ever seen that one in the wild.

I'm in DFW on Time Warner with PCIe Infinitv4 - I get the same on SDV channels. Seems to be worse on some days than others but not tied to specific channels. Some days no pixelization at all. Some days it happens about every minute or so. I don't have cable boxes to compare so I just thought it was TWCs crappy signal. I've not bothered to try and fix since nobody else seems to be worried about it.
post #3520 of 4749
Quote:
I'm in DFW on Time Warner with PCIe Infinitv4 - I get the same on SDV channels. Seems to be worse on some days than others but not tied to specific channels. Some days no pixelization at all. Some days it happens about every minute or so. I don't have cable boxes to compare so I just thought it was TWCs crappy signal. I've not bothered to try and fix since nobody else seems to be worried about it.

Do you ever get pixelation on your local Copy Free channels?

Edit: Just watched a couple hours of DNC convention on CSPAN with no pixelation. Turned to MSNBC and saw pixelation within a minute.

Too bad it seems I'm yelling into an empty cavern.
Edited by schlidel - 9/6/12 at 8:55pm
post #3521 of 4749
Yeah.. I'm getting tons of blocking with the new 1.1.82 firmware.

And I mean like every 2 to 5 seconds there is a line missing.

It's on just about every channel.
post #3522 of 4749
Quote:
Originally Posted by andino View Post

Yeah.. I'm getting tons of blocking with the new 1.1.82 firmware.

And I mean like every 2 to 5 seconds there is a line missing.

It's on just about every channel.

Hmm.. that sounds different from what I'm experiencing.

The pixelation I see can be anywhere on the screen where there's movement and it's rarely just a line. Also, I only see it on Copy Once shows but with Time Warner that's a lot of shows. The frequency varies from almost never to every 30 seconds- seemingly correlating with neighborhood usage.

Have you opened a ticket with Ceton?

Sent from my LG-VM670 using Tapatalk 2
post #3523 of 4749
We are not aware of any issues in the 1.1.8.2 firmware which could cause that, especially over 1.1.7.2 (in fact, the firmwares are very similar). Odds are the issue is unrelated to the firmware, so I would recommend you check your signal quality. If the issue persists, your best bet would be to open a ticket with us. You could also try downgrading and see if the issue disappears.
post #3524 of 4749
Quote:
Originally Posted by erickotz View Post

We are not aware of any issues in the 1.1.8.2 firmware which could cause that, especially over 1.1.7.2 (in fact, the firmwares are very similar). Odds are the issue is unrelated to the firmware, so I would recommend you check your signal quality. If the issue persists, your best bet would be to open a ticket with us. You could also try downgrading and see if the issue disappears.

Just curious if you guys are giving any credence to my copy once intermittent pixelation issue? Thank you.

Nice work on companion app, btw.

Sent from my LG-VM670 using Tapatalk 2
post #3525 of 4749
Quote:
Originally Posted by erickotz View Post

We are not aware of any issues in the 1.1.8.2 firmware which could cause that, especially over 1.1.7.2 (in fact, the firmwares are very similar). Odds are the issue is unrelated to the firmware, so I would recommend you check your signal quality. If the issue persists, your best bet would be to open a ticket with us. You could also try downgrading and see if the issue disappears.

I downgraded to the 1.1.7.2 and it was still there. I think the problem might be that I updated the hardware from 4881 to 6289. And I tried to go back to the 4881 but for some reason the program wouldn't allow me to downgrade the hardware.

I have opened a ticket with Ceton on it.

Still waiting for a response.
post #3526 of 4749
Here are some screen caps.



post #3527 of 4749
So I was just sent a hardware update and the update made the problem worse. It went from blocking every 2 to 5 seconds to constant. Now my TV is unwatchable.

mad.gif
post #3528 of 4749
Quote:
Originally Posted by schlidel View Post

Do you ever get pixelation on your local Copy Free channels?

I'll have to check - I also have Avermedia duet and watch most local TV via the OTA tuners. I have removed most of the local digital cable channels from my guide. So the only place that I see this problem is with SDV cable channels. I'll unhide some of the local channels and see if I get the same.
post #3529 of 4749
Looks like i got it back close to where it was before the upgrade fiasco.

I had to downgrade it to 1.0.9.5 then downgrade the HW to 4884.

Then upgrade back to 1.1.7.2. and then left it there.

I'm still getting some blocking but it is once in 20 minutes or so of watching.

Basically, it's back to almost normally functioning.

I didn't have any blocking before the upgrade so I don't know if this will be something new that I just have to live with or if there is even a fix out there for it.

Still don't know what went on with it during the upgrade.

I hope the Ceton people give me a little more insight into it.
post #3530 of 4749
Quote:
Originally Posted by edyohome View Post

I'll have to check - I also have Avermedia duet and watch most local TV via the OTA tuners. I have removed most of the local digital cable channels from my guide. So the only place that I see this problem is with SDV cable channels. I'll unhide some of the local channels and see if I get the same.

Gotta be really careful comparing blocking on copy freely vs. copy protected. Almost always the major networks are on lower frequencies than protected channels, and therefore signal levels are much higher.

xnappo
post #3531 of 4749
Quote:
Originally Posted by xnappo View Post

Quote:
Originally Posted by edyohome View Post

I'll have to check - I also have Avermedia duet and watch most local TV via the OTA tuners. I have removed most of the local digital cable channels from my guide. So the only place that I see this problem is with SDV cable channels. I'll unhide some of the local channels and see if I get the same.

Gotta be really careful comparing blocking on copy freely vs. copy protected. Almost always the major networks are on lower frequencies than protected channels, and therefore signal levels are much higher.

xnappo

@xnappo In my case the signal is fine, but still intermittent pixelation on SDV and/or copy protected channels vs no pixelation on copy freely. I watch enough of both types and have done my due diligence on the signal going into the ceton to be quite confident in that statement. The pixelation doesn't show up on the rented box on the other side of a two way split.

@edyohome Thanks, you still might want to check your signal level/SNR on protected vs free like xnappo suggested just to rule it out. But if you get no pixelation on local and it intermittently pixelates on copy protected with your signal being fine I'd bet we have the same problem. Is the pixelation mainly around motion in the scene? Rarely do I see line pixelation.

This all sounds mightily similar to SDV copy protected pixelation the TiVo had but they were able to patch it. It had to do with CP encryption. A place in the process where the show is reencrypted.

Sent from my LG-VM670 using Tapatalk 2
post #3532 of 4749
Speaking of which, what does installing the latest HW version thing actually do?

After it is completed and a reboot still shows I need to do it.
post #3533 of 4749
Quote:
Originally Posted by WideNine View Post

Speaking of which, what does installing the latest HW version thing actually do?

After it is completed and a reboot still shows I need to do it.

Did you reboot or cold boot? Try updating again, but don't restart instead shutdown and wait 30 seconds before powering on.

This is what Ceton told me when updates werent "sticking" and it worked.

Sent from my LG-VM670 using Tapatalk 2
post #3534 of 4749
Did a reboot with both cards. I find it somewhat incredulous a cold boot would make a difference, but will take your advice and report back.
post #3535 of 4749
Quote:
Originally Posted by WideNine View Post

Did a reboot with both cards. I find it somewhat incredulous a cold boot would make a difference, but will take your advice and report back.

That's exactly what I thought. But it's worth a shot.

Let us know if it worked. smile.gif

Sent from my LG-VM670 using Tapatalk 2
post #3536 of 4749
A cold boot forces all the components to fully discharge any and all electrical charges they still have in their capacitors, inductors, etc. A warm boot, while normally effective at resetting components, does not allow this to happen. If the card thinks it is in condition A, when it is actually in condition B, and problems occur, a cold boot will force it to reset to its default startup state.
post #3537 of 4749
Quote:
Originally Posted by WideNine View Post

Speaking of which, what does installing the latest HW version thing actually do?
After it is completed and a reboot still shows I need to do it.

After installing a HW Update on the InfiniTV, an actual power-cycle (not just a reboot) is required for it to take effect.
post #3538 of 4749
Quote:
Originally Posted by BlaZeR2 View Post

I will have to get the exact text of the error when I get home later. I do know that it didn't pop up any errors. It just said in the main dialog box that was displaying the upgrade status that it failed. I believe said it was unable to save the firmware to memory. But I will let you know.
I am not currently running any firewall or antivirus on my HTPC. (I am not even sure if Windows Firewall is turned on, but I will try to disable it).
UPDATE:
I have verified. No firewall software running (i even disabled windows firewall for this test)
The error is:
Please try again, and if the error persists, contact Ceton support.
Failed to update Ceton InfiniTV PCIe (00-80-57-4a). Saving new firmware to device failed.
Here is a screen shot:
Was this resolved BlaZeR? I'm running into the exact same error when trying to update to the 1.1.8.2 firmware, the HW update went smoothly.
post #3539 of 4749
Quote:
Originally Posted by Kenshiro 26 View Post

Was this resolved BlaZeR? I'm running into the exact same error when trying to update to the 1.1.8.2 firmware, the HW update went smoothly.

When I got the last beta they told me I had to install it from the diag webpage instead of from the Ceton diags Windows tool...

xnappo
post #3540 of 4749
Ceton Uptime 21 Days.jpg 205k .jpg file

I'm doing a little experiment on my Ceton Uptime, I should have been way beyond this point, but my WHS box rebooted 8/16 or 17 after installing an MS update anyway, before something else funky happens, i'm at 21 days up time. I'm running a PCIe tuners on a whs 2011 server, runs 24X7. Been running this config for serveral months, and it's by far the best setup, much better than when I had it installed in my HTPC,
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