Originally Posted by erickotz
We are not aware of any stability issues with current InfiniTV firmware. If you are on the latest firmware and are experiencing issues, please open a support ticket with us. Stuttering is most likely related to your video driver/card (though without seeing it, I can't be certain).
This is actually something I've struggled with. I've seen people post on forums, like this one, saying they have been having problem X for 2+ months (for example) -I ask if they have opened a support ticket, and the answer is no. Guys - we've not charging for support, if you're having an issue, please open a ticket with us - don't suffer in silence. I'm not saying don't post to forums, but I'd much rather see you open a ticket and get your issue resolved than stew for 2 months with an issue.
Also, if you are having an issue we are unaware of, we have no way to fix it without working through it in a support ticket.
Can we get a firm answer on what is considered "current " ?
I see a lot of numbers flying around here and quite frankly , some I have never heard of ! When I open the Ceton diag. menu this is what I see .
Driver package version 1.5.4304.6
Diag. tool version 22.214.171.124
Infinity PCIE Driver version 1.0.24
Tuning Adapter Version 126.96.36.199
Infinity firmware version 1.1.82
Infinity Hardware Version 5000
Is this the versions that your speaking about when you say " not aware of any stability issues with current Infinity TV firmware" ?
Should driver / firmware new versions show up
in the Ceton diag. menu automatically
and be as such offered for installation ?
Just to be clear . I am NOT asking or referencing any questions about anything "beta" . Personally , it would take a Ceton tech to tell me that anything beta is what I need to solve any issue .
I think that most
folks here and other forums of this nature are above average in usage of the Ceton product . So , knee jerking a support ticket is like admitting a complete failure in regards to getting the product to work reliably for more than a few day's . So, what WE do is continuously try everything known to man before we admit we can't do it . Try to see it from this side of the fence .
Admit it . How many times has your wife ( GF or what ever) BEGGED you to pull over on a trip to ask for directions from a gas attendant and you would still drive FOREVER just to prove a point ? Edited by flocko - 9/4/12 at 8:27pm