Originally Posted by xnappo
Wondering as well. I am seeing it now after RMAing my old card where I never had the problem. I am on a newer firmware now, same hardware version as before. I have recently tightened up my cables and made sure coax isn't near the PC PSU - can't say yet whether this made a difference.
So after watching more protected recordings tonight, I am 100% sure that I now have this issue. I *never* saw it on my old card.
Here is the email I just sent Ceton - will see what they say.
Thanks for the excellent RMA support - however - unfortunately I am having a problem with the new card.
The problem I am having seems to be somewhat common - at least on the user forums, but I never had the issue with the old card.
I am experiencing 'line across the screen macroblocking on protected channels'.
This looks *exactly* like the third post down from Eric Kotz(quoting another user) here:
I have checked my signal levels and connection and everything looks fine (level 2db SNR 35 on Comedy Central which shows the issue).
Now - I am sure that there are other things you will want me to try(datalogs etc etc) - but please before doing so can you look up the new (refurbed) card and see if this is the reason it was returned in the first place?
The serial number of this card is:
Again - in all the time I had my old card I never saw this issue, and now I am seeing exactly what other are describing.
So - on to the other possibilities (not a hardware problem)
1. My old card was running various firmwares, and I never saw this, but I obviously never ran the latest firmware since the reason it was RMAed was because it would not longer upgrade
2. It may be possible MS pushed something out in an upgrade that broke it, but seems like that is a stretch since others have been seeing it for a long time
3. It may be possible TWC has changed something in the encrypted channels - but that would be a big coincidence.
Really hope you can help here - honestly I would rather be stuck not being able to upgrade firmware that have this annoying/nebulous issue!