Latest Ceton InfiniTV 4 Info Thread - Page 138

What's your issue we can try our best to help.

PCI-e version installed on Host PC which reports four tuners and is able to act as a "Client" itself and tune channels from within WMC. However, none of my networked PC's can "see" the Network Tuners. Pretty basic stuff, right?

To save time, I am QUITE experienced with this unit and have had it installed for several years. I have been through the install/reinstall routine literally dozens of times over the years due to its incredibly inconsistent performance.

I just recently moved the HOST function to a new PC.

This would APPEAR to me to be a networking problem of some sort. In all other respects, my network functions flawlessly.

Thank you for the help.
Edited by TrebleClef - 1/24/13 at 7:09am

After several failed attempts of getting my replacement CableCARD activated, I finally got it validated today. I tried the online activation website, help chat (twice), and the automated activation phone number (twice). None of those methods worked. I had to talk to a real live human at tech support over the phone to get the CCV signal sent. I love my FiOS products but not their customer service.

Well on the note of posting things here... I have submitted a ticket on a new issue I am having, but got a list of 10 things to try that will take quite some time to dig through.

My issue started about two weeks ago - about once every three days the computer completely loses the card. This can be in the middle of recording, or it can be totally idle. WMC think there are no tuners, and the Ceton diag tool shows no cards. Temperatures are fine <50C.

I do plan to try another PCI-x slot, but this one has been working fine for close to a year. Any advice on debug or similar experience is appreciated!

xnappo

[EDIT] Interesting... Perhaps related to Echo?
http://www.thegreenbutton.tv/forums/viewtopic.php?f=68&t=3735
Edited by xnappo - 1/24/13 at 9:35am

Comcast Houston, Ceton tuner, Ch 605, no audio. For some reason in the past 2 weeks, either Comcast or The CW started broadcasting the audio for this channel on the secondary audio channel, rather than the default. I can change to the secondary audio manually, but it doesn't stick, have to change every time I want to watch a recording or live TV. Anyone else see this? Seems the cable boxes are oblivious to this "feature".

yes, but I think you need to pair a card with the tuner first, while it doesn't make much sense to me, I recall seeing that on this form several months ago.

What OS are you running, and did you clear the Network setting when you switched host PCs? Tuner allocations and networking settings are save in the tuner card itself, you may need to clear the settings, and run the network configuration and tuner setup again.

From what I have heard, the problem started right after the fall season was over at the end of November - early December, as a result, more people have begun to notice it once the new episodes started to record. My understanding is that they have two tracks labeled English and WMC is choosing the wrong one... In the case of cable boxes, the cable company can probably tell the boxes which track to pick and/or its combining them. From what I have read, one is supposed to be for special effects and one for the main sound and they had reversed these, I read at least one report that an avr had front and rear channels reversed. Since I am not in houston, I can't see exactly what is going on but have seen numerous reports on it for the past 6 weeks or so.

This is exactly what happened to me. I had to RMA the card unfortunately. Went on for weeks before I decided to just replace it.

Ugh. I really hope not - re-pairing with TWC=not fun. This card is actually one I got from an RMA for the 'can't reflash' problem.

xnappo

PS OTOH my 05G35 is going strong
Edited by xnappo - 1/24/13 at 1:31pm

That channel is broadcasting two english audio tracks right now:
1 = 'music and effects' - actual audio is here.
2 = 'content default' - no audio here and this is where WMC is defaulting.

Please contact Comcast - they are telling me that 'no one' is reporting this.

Edit: to help with WAF - press 'info', scroll right to 'Audio', select the top 'Eng' track to hear audio. Every time you change channel you have to do this again.

There was a similiar situation with one of the brodcast channels in Houston (I can not remember which one) in the early days of ATSC transmission. In that case Media Center defaulted to the Spanish track rather than the English track. I seem to remember that it turned out that Media Center just uses the first audio track and that station had Spanish as track 1. Can any of the Ceton experts comment on this?

Anyway, I do not think it is a Comcast issue and suggest everyone contact the station and have them fix it. That is what was nessary it the case I mentioned.

As a side note my TiVos and ATSC antenna feed find the English track properly. It is just Media Center that has the issue.

Yep, I discovered this after another reply to this thread. Brilliant work around, just hadn't got around to figuring out how to make the second track the default, if you can't, this is a problem. I appreciate your help, and will definitely call Comcast.

Edit: In addition to this issue, this is the only channel that takes about 30 seconds to begin playback on my Echo extender after I hit play. It's like it's loading a bunch more data than any other channel. Possibly due to the two audio tracks? There is also an issue with the audio creeping out of sync, possibly also due to the high bit rate of multiple channels? Did I mention I hate Comcast?

Could you please PM me your ticket number - I want to look into this. Our support people have many years of technical support experience, and came from companies such as Microsoft and Nintendo and normally are very technical.

Time Warner is normally pretty good about pairing CableCARDs - I am on TWC and pair cards all the time without issue. Are you calling the number on our website for TWC?

Yeah I call that number but am usually on hold for 45 minutes, then have to wait about 10 minutes for it to actually activate.

Hopefully one if the suggested ideas will help and I will not have to RMA.

xnappo

Hello Folk, Had a very difficult time with Kaspersky for about a month. Had to take it off since it blocked all networking to my Ceton PCie tuner card. All is working fine now that the program is removed any thought on what to replace Kaspersky with? Thanks...

Depends on what you need for protection. Looking for a full suite or something free? I'm using MSE with my SD Prime unit without any problems. Lately it has got a low score in testing so I'm using AVG Free on another computer to test it out since it has very good ratings this year. So far so good with AVG Free.

MSE ( Microsoft Security Essentials) is what is recommended by Ceton. I have used it since my install 18 months ago. Works well with Ceton and seems to provide good protection.

I took the plunge and upgraded to the latest beta driver and beta firmware.

I am noticing after a while of watching the same channel the audio gets out of sync (lipsyc is not correct). I have had this card for over a year and never experienced this issue until now.

Anyone else?

Yes, I am connected through an AVR but this has always been the case.

Yes, MSE is not bad ,but I had a few worms get through. So I was looking for something a little stronger than MSE to complement the Ceton and not work against it.

Yup, I have been using it for years.. been virus/spyware free all that time too. It plays nice with Ceton from what I see thus far.

My WHS/InfiniTV box has now been up for 31 days! Finally working great!

In fact, it is working so well that my other Infinity that is simply in a HTPC is less reliable. Because I have sleep/wake/HDMI issues. Can anyone shed light on magic settings that are needed for sleep/wake and HDMI (I have an NVIDIA card) all function properly?

Thanks for the help!

I'm a TWC subscriber too, and had some problems re-pairing the card when I RMA'd my USB unit.

I don't know which # is on the Ceton site, but wading through TWC customer service I was eventually transferred to this number: 1 (866) 532-2598.

The tech proceeded to pair the card successfully in 90 seconds, that was about a month ago and I haven't had a single problem with it since.

That tech must have known what they were doing and had higher level acces than most techs. Typically it requires a supervisor to wipe the host ID, etc from the card before re-initializing it.

This issue was resolved via networking bridge fixes, as well as instructions to install new Ceton BETA software and drivers.

It took quite awhile. The once every 24 hours response frequency via email, remains frustrating.


I am however, now getting the “HDCP support required” error from within WMC, on a Client PC with an AMD Radeon 6800 video card (updated drivers dated 01/2013), that is connected to a projector with a DVI-HDMI cable. I realize this common error is not necessarily a Ceton issue. However, this particular PC configuration was working fine as a Ceton client, prior to my recent spate of Ceton problems.

I sent the issue in as part of my existing ticket, so we will see if Ceton can help.

Thanks for your interest.
Edited by TrebleClef - 1/27/13 at 9:29pm

You can leave the AV running but turn off it's firewall protection, or use MSE, as it's only AV, but MSE while its lite is not the best AV product on the market.

One point of contention - turning off firewall protection may not be enough in the case of a badly behaved product. While you're welcome to start there, simply turning off the protection (and not uninstalling it) leaves the firewall driver loaded, which means it could (even though it's not supposed to be) still mess with traffic - when our support asks someone to uninstall, we really want them to uninstall (and not just disable).

Does anyone else ever have the problem with the EPG (guide) not updating? I don't know if it is a Ceton related issue or not. I finally got my guide to update by running the live TV setup over again and re-adding the tuner. I tried a bunch of other 'fixes' that didn't work, such as running mcupdate.exe, running the media center recovery task within task scheduler, rebooting, etc.

Ceton InfiniTV 4, Network Tuner, Xbox 360 in WME Mode, Hooked to Black Magic Intensity Pro = 1080P Recording Without DRM , Recorded to a Nice WMV9 Adv. 1080P Video File via Expression 4 Pro., Playable on everything I own.

I've found that, even though I have WMC set to download guide data every day, it still will not do it until I've got less than 1 day's worth of guide data left. While it does actually update itself, it's somewhat frustrating if I'm trying to plan out a week (or more) worth of recordings, or trying to schedule an upcoming premier. My go-to solution is just to manually update the guide data once every few days.