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Latest Ceton InfiniTV 4 Info Thread - Page 149

post #4441 of 4752
So, the Cincinnati Bell Fioptics salesman came by to sell me on their fiber service (TV and internet).

I told him that I would be using cablecard as that is what I'm currently using on Time Warner. He said Fioptics doesn't use cablecard...
So afterward I emailed him this link: http://www.cincinnatibell.com/customer-support/product_support/fioptics/video/ (scroll down to How do I configure my television to use Fioptics TV service without a set-top box?)

He said that cablecards were only for apartment complexes... ? At that point I gave up. Is there any rule, FCC or otherwise, that would help me get a cablecard from Cincinnati Bell?

Thanks guys.
post #4442 of 4752
Quote:
Originally Posted by snappjay View Post

So, the Cincinnati Bell Fioptics salesman came by to sell me on their fiber service (TV and internet).

I told him that I would be using cablecard as that is what I'm currently using on Time Warner. He said Fioptics doesn't use cablecard...
So afterward I emailed him this link: http://www.cincinnatibell.com/customer-support/product_support/fioptics/video/ (scroll down to How do I configure my television to use Fioptics TV service without a set-top box?)

He said that cablecards were only for apartment complexes... ? At that point I gave up. Is there any rule, FCC or otherwise, that would help me get a cablecard from Cincinnati Bell?

Thanks guys.
My suggestion would be to call customer service and bypass that salesperson who clearly doesn't know what he's doing.
post #4443 of 4752
Always helps to say its for Tivo HD.... they know more about that.
post #4444 of 4752
I believe some areas of Cincinnati Bell are offering a service similar to AT&Ts u-verse in which it is iptv. Last I heard they had 40,000 iptv subscribers but they may have been including all tv subscribers (other than directv) in that number. They also have areas that behave more like verizon fios and use cablecards. They also offer directv and I know in the past they offered another type of satellite service (but I think with directv they phased it out as it was a bigger dish, costlier equipment, and offered only about 50 channels and cost more).
post #4445 of 4752
As far as I know, we have fiber to the box at the start of the subdivision, then copper to the house... I've heard it called FTTN in the past. The speeds we can pick from are anywhere from 10 mbps to 30 mbps, which sounds like FTTN to me. If you put in an address in downtown proper, you can pick from 10 mbps to 120(!) mbps, which sounds like FTTH.

So, who knows... they are giving me a great deal for TV/Internet package (all extra fees included in quote), but I've heard horror stories about their STB... and I've put a ton of money in to my current W7 MC / multiple Xbox extender setup. I will be extremely disappointed if they do not use cablecards for delivery.mad.giffrown.gif
post #4446 of 4752
We do have some customers on Cincinnati Bell Fioptics, so at least some areas are traditional deployments using CableCARD. However, I believe there are some areas which are VDSL/IPTV deployments similar to AT&T UVerse. The InfiniTV is compatible with any of the areas using CableCARD, but would not be compatible with the IPTV areas.
post #4447 of 4752
Quote:
Originally Posted by erickotz View Post

We do have some customers on Cincinnati Bell Fioptics, so at least some areas are traditional deployments using CableCARD. However, I believe there are some areas which are VDSL/IPTV deployments similar to AT&T UVerse. The InfiniTV is compatible with any of the areas using CableCARD, but would not be compatible with the IPTV areas.

Thanks for your input, erickotz.

Knowing my luck, we are "like" Uverse with it's IPTV. I have emailed CB customer support for further clarification on the CableCARD issue.
If it helps, the salesman stated that we have a 3 tuner box, that when all the tuners are in use at the same time, our internet speeds would suffer. Sounds just like an AT&T Uverse drawback.

I think what I will do is try the Fioptics service out and keep my Ceton equipment handy if I cannot tolerate the STB and want to go back to TWC. Thanks for the input guys.
Edited by snappjay - 4/30/13 at 11:06am
post #4448 of 4752
nfiniTV 4 tuner - which one? -- PCIe or USB?

I'm going to buy a InfiniTV 4 tuner unit and am trying to decide if I should get the PCIe version or the USB version.

Does anyone know if there are any real differences between these two units technically, feature or performance wise?

I can accommodate either format.... but I'm thinking the USB would allow me more flexibility should I need to move the unit to another computer that does not have an open PCIe slot.

Are there any other factors that I should be comparing or considering between the two units before I make a decision?

Thanks
post #4449 of 4752
Quote:
Originally Posted by c6guy View Post

nfiniTV 4 tuner - which one? -- PCIe or USB?

I'm going to buy a InfiniTV 4 tuner unit and am trying to decide if I should get the PCIe version or the USB version.

Does anyone know if there are any real differences between these two units technically, feature or performance wise?

I can accommodate either format.... but I'm thinking the USB would allow me more flexibility should I need to move the unit to another computer that does not have an open PCIe slot.

Are there any other factors that I should be comparing or considering between the two units before I make a decision?

Thanks
I chose the PCIe because I didn't want another component sitting on the desk and didn't want another power cord and USB cable to deal with.

The USB tuner might be easier to keep cool. My PCIe tuner is usually near the 65°C max temp.
post #4450 of 4752
Quote:
Originally Posted by c6guy View Post

nfiniTV 4 tuner - which one? -- PCIe or USB?

I'm going to buy a InfiniTV 4 tuner unit and am trying to decide if I should get the PCIe version or the USB version.

Does anyone know if there are any real differences between these two units technically, feature or performance wise?

I can accommodate either format.... but I'm thinking the USB would allow me more flexibility should I need to move the unit to another computer that does not have an open PCIe slot.

Are there any other factors that I should be comparing or considering between the two units before I make a decision?

Thanks

I was making a similar decision back in October last year. I ended up getting the PCIe and don't regret it. Since then, I have seen at least a couple of instances of people having issues with the USB model. Not sure if it's still an issue. I suggest you search this forum to find the cases.

That said, the PCIe version has an unconfirmed problem with memory failing after a while (removing the ability to update F/W).

I figure that constantly pushing 4 HD channels across a USB link is asking for trouble. But that's just my opinion.
post #4451 of 4752
I have a USB version and had an internal for about 6 months before that. I ran in to the issue where I could no longer perform firmware updates and had it exchanged for a USB version.

I love the USB version, honestly. The only problem I've had is dropping tuners from the pool. I'll try to change channels and it will say "please stop the current recording"... as if I only had one tuner! Some times it drops two tuners, some times it just drops one. I rarely have all 4 tuners ready and waiting without some sort of user input. To fix the issue, I have to do a reboot, so I set up an automatic reset that happens in the middle of the night every night... that seems to help.
post #4452 of 4752
I just wanted to put this out there. I was having some macroblocking issues but it really did not bother me too bad. I have a signal amplifier so my signal levels were usually between -1 and 7. My SNR was about 35 on most channels. I did not have a clue where the macroblocking could come from. My temperatures were at 59C because of my small mini ITX case I am using. I did not like the temperatures being that high so I made a bracket and installed a leftover small fan that I had to blow on the Infinitv 4 card. The temps are around 40C now. I think that it helped my macroblocking issue because I have not noticed it since I put the fan on.
post #4453 of 4752
I personally prefer the internal (PCIe) tuner as it's one less box and power brick by my computer. Technically, PCIe takes less CPU than USB (due to how the buses operate) however the difference is so small, it's basically splitting hairs.

However, both PCIe and USB InfiniTV tuners have identical feature sets, take the same firmware, and are essentially the same card other than the interface.
post #4454 of 4752
This is what scares me... the "everything was working fine and then all of a sudden it doesn't work." This is my biggest fear. As of now. I have the PCie card in my HTPC and it is working wonderful well. I just hope this continues like this for the next several years. BTW what is this I read about firmware updates. I don't like updating firmware particulary when there is no problem. So is the current Firmware that is out for the PCIe card and is there a way that I can ensure that it doesn not upgrade the firmware without me knowing.

Thanks
post #4455 of 4752
You have to manually upgrade the firmware for it to happen. I am running the current beta release and my card (first gen, pre-order version) has no problems.
post #4456 of 4752
I have a quick question about comcast. I just installed my i4 PCI into my HTPC and I have comcast coming to bring me the cable card and run a signal to my desired location. They are telling me that I need an HD box to achieve an HD signal through my cable card. Is this true? I thought that they can apply HD directly to the card? I don't have much faith in what comcast says so any help would be greatly appreciated!
post #4457 of 4752
Quote:
Originally Posted by azula View Post

I have a quick question about comcast. I just installed my i4 PCI into my HTPC and I have comcast coming to bring me the cable card and run a signal to my desired location. They are telling me that I need an HD box to achieve an HD signal through my cable card. Is this true? I thought that they can apply HD directly to the card? I don't have much faith in what comcast says so any help would be greatly appreciated!

I'm on Comcast digital in Houston and don't need another box. I have a straight coax feed to cable card and the infiiniTV does the rest. I am in an apartment complex though, so not sure what other cable infrastructure/devices are hidden from my view. I'm moving to a house in 2 weeks, so i'll find out if another box is needed then I guess...

Edit: This is a good question for Ceton to answer. You could send them a quick question.
post #4458 of 4752
Quote:
Originally Posted by th3Pil0t View Post

I'm on Comcast digital in Houston and don't need another box. I have a straight coax feed to cable card and the infiiniTV does the rest. I am in an apartment complex though, so not sure what other cable infrastructure/devices are hidden from my view. I'm moving to a house in 2 weeks, so i'll find out if another box is needed then I guess...

Edit: This is a good question for Ceton to answer. You could send them a quick question.

Quote:
Originally Posted by azula View Post

I have a quick question about comcast. I just installed my i4 PCI into my HTPC and I have comcast coming to bring me the cable card and run a signal to my desired location. They are telling me that I need an HD box to achieve an HD signal through my cable card. Is this true? I thought that they can apply HD directly to the card? I don't have much faith in what comcast says so any help would be greatly appreciated!

Nah, you don't need anything else from them but the CableCard.

CFC
post #4459 of 4752
Quote:
Originally Posted by azula View Post

I have a quick question about comcast. I just installed my i4 PCI into my HTPC and I have comcast coming to bring me the cable card and run a signal to my desired location. They are telling me that I need an HD box to achieve an HD signal through my cable card. Is this true? I thought that they can apply HD directly to the card? I don't have much faith in what comcast says so any help would be greatly appreciated!

That is because they are idiots and think everything is a TiVO or cable box. They are basically just saying that whatever device the card is plugged in to must support HD to be able to use HD. Almost no one you speak to at the cable companies will understand your setup and will read off of a script that assumes you have one of their cable boxes, or at best a TiVO box.
post #4460 of 4752
Quote:
Originally Posted by jreese831 View Post

I've seen plenty of posts about this in the past; I don't know what's different about my setup but I've never had these sorts of wake-up issues (I occasionally get a weak signal message, but that's due to my cabling/splitters). The HTPC wakes up and generally takes around a minute to do its thing grabbing the tuners and whatnot. What are/were you using for your machine's sleep/wake settings? Was it just the BIOS/Windows settings, or had you tried a third-party software like MCE Standby Tool?

Using basic windows/BIOS settings. The hardware is relatively new (intel MB, i5, SSD, etc...). Actually, I may start playing with this again being a few things have changed (power outlets, cabling, family now mostly using an STB because they got too frustrated with the xbox and the issues). worse case scenario, I'll start saving on electricity again. are you using a 3rd party like the one you mentioned? is that one worth it?
post #4461 of 4752
I have to give props to the Verizon FiOS guy who came out with my cablecard. I did have to tell the guy on the phone that I had a Tivo else he would not send one, but that does not bother me. The tech who showed up looked nervous when I showed him the HTPC, but I said I would do all the work of installation and he could do the activation. He was thrilled at that point to learn about using cablecards on an HTPC. He LOVED the diagnostic screens on the Ceton (most of which is meaningless to me) and said he wished he always had such detailed information. At that time we did not know about the need for the Low Pass Filter, so there were some issues on some channels that I never watched anyway. Installing a LPF later on fixed it.

So while I had to lie to the phone guy, the install tech was a pleasure to deal with.
post #4462 of 4752
Quote:
Originally Posted by azula View Post

I have a quick question about comcast. I just installed my i4 PCI into my HTPC and I have comcast coming to bring me the cable card and run a signal to my desired location. They are telling me that I need an HD box to achieve an HD signal through my cable card. Is this true? I thought that they can apply HD directly to the card? I don't have much faith in what comcast says so any help would be greatly appreciated!

Though you don't need any cable box to receive any "linear" channels, including those in HD, I have heard some areas of comcast that it does indeed help to have an HD box on the account as they then get your proper packages in order. I have heard of HD fees with comcast which are "required" to get access to those channels and sometimes the fee is only waived if you have triple play or some other levels of service. Sometimes if just a cablecard device is added, they don't bother to add the hd package to the account... yes you can (and should automatically) get it, but it may incur a fee. Because of this some do add an hd box with the intention of returning it later but then run into the problem that when a customer returns their hd boxes, they removed the HD channels and fee from the account causing the customer to lose access to the hd channels... requiring a call to get the proper packages added again. Sometimes cable providers use these changes as an opportunity to cancel any current promotional pricing, you just have to be on top of what you should be getting and how much it should cost.
post #4463 of 4752
Quote:
Originally Posted by signcarver View Post

Though you don't need any cable box to receive any "linear" channels, including those in HD, I have heard some areas of comcast that it does indeed help to have an HD box on the account as they then get your proper packages in order. I have heard of HD fees with comcast which are "required" to get access to those channels and sometimes the fee is only waived if you have triple play or some other levels of service. Sometimes if just a cablecard device is added, they don't bother to add the hd package to the account... yes you can (and should automatically) get it, but it may incur a fee. Because of this some do add an hd box with the intention of returning it later but then run into the problem that when a customer returns their hd boxes, they removed the HD channels and fee from the account causing the customer to lose access to the hd channels... requiring a call to get the proper packages added again. Sometimes cable providers use these changes as an opportunity to cancel any current promotional pricing, you just have to be on top of what you should be getting and how much it should cost.

Keep in mind I am by no means an expert on the various cable operator systems, but I believe you are referring to two things:

Ordering
In some markets, operators need to order devices from the most advanced device to the least advanced device or things won't work correctly. For instance, for a customer with a DVR, normal STB, CableCARD and DTA, they would need to be on the account in this order:
1. DVR
2. Non-DVR STB
3. CableCARD
4. DTA

Balancing
Some (possibly all) providers pair services with devices, and the number needs to match (the account be balanced). So for instance, if I have 3 CableCARDs and 1 STB and subscribe to HBO, I need to have 4 instances of HBO on my account (even though I am only charged once) or I will not get HBO on all devices.
post #4464 of 4752
Both,of what you said for ordering and balancing was well put but not exactly what I was trying to say as I was trying to just refer to one thing in adding packages to the account (not necessarily device). Most of my customers are in cox areas and we have "Free HD" so getting the hd packages has never been a problem for me. I do have other customers in other parts of he country who are on comcast and TWC... years ago I also worked for a company as a third party contractor for both satellite and cable install and there would be some months that TWC actually trained us and cross trained us for different duties in case they needed it... it was then that I learned the term staging as being related to everything done to the cablecard upon receipt of the lot and putting it onto the system and into inventory and available to be installed for the customer rather than what is now being referred to as staging in getting the packages on the cards (this might also be be cisco/SA vs. moto term difference as I recall something you said about how it was theoretically possible for a moto system customer to use their own card as they don't go through the process that cisco/sa cards do).

As far as your "ordering" goes, its been a while since I've seen it but at one time a cablecard could not be the first device on the account, as a result, the packages would have to be built on a dummy STB as your primary device. Though I think this is done more or less automatically now behind what the CSR can see, this became another problem later when DTAs were put in as primary devices since in some markets the HD packages can't be added to the DTAs (I have not kept up with DTAs and don't know if some are now HD capable at least as far as tuning the stream as the ones I had seen only output to analog TVs)

My point was that comcast often has the HD programming fee and customers may not get the HD channels unless paid for (locals may always be included). In some systems, this package will probably have to be on your account before you actually get the channels and if you don't get an HD box, they may forget to add it... most systems I have seen will look at the packages on your account and apply them to every device in a near seamless fashion. (I'll leave the argument if this is actually a system where each part "always" knows everything it is supposed to know from each other part to seamlessly work together vs a bunch of separate tools put together in some rube goldberg type way that they somewhat do what they are supposed to do but have many problems that aren't easily figured out since the left hand doesn't know what the right hand is doing for another time.) To my knowledge, no company allows an account to have different levels of services for different devices (though I have often thought it should be allowed in case someone wants to block their monthly adult programming package from their child's bedroom tv, as parental control is too easily overridden)... and that is why the most capable device must be the primary device. Though each device has the same level of service, each device isn't always capable of providing all of the services you pay for (such as an sd box not getting hd, a dta not getting on-demand... I have heard of gateway fees that help pay for VOD and guide data, which sometimes can get waived for cablecards and DTAs but usually not)
post #4465 of 4752
Quote:
Originally Posted by signcarver View Post

...To my knowledge, no company allows an account to have different levels of services for different devices (though I have often thought it should be allowed in case someone wants to block their monthly adult programming package from their child's bedroom tv, as parental control is too easily overridden)... and that is why the most capable device must be the primary device...

FWIW, I have Oceanic TWC and had two cablecards in 2 HDHR Primes and each had a different level of service on my one account.
post #4466 of 4752
PowerKey (Cisco's encryption) has a concept called Staging which, as I understand it, has to do with the CableCARD having the encryption keys to decrypt the EMMs (which in turn allow the ECMs to be used to decrypt the programming). As I understand it, these typically last 30 days (default configuration), but will refresh as long as the card in the datastream.

I believe Staging, as a more general term (not Cisco-specific) involves taking STBs and setting them up to have service on a test account, latest software, etc, so they just work when they are plugged in.

Regarding Motorola systems, it is possible for Motorola systems to work with purchased STBs/CableCARDs - in fact, for a while Motorola sold retail STBs (I know they were pushing a combo amp/DVD player/STB about a decade ago). On Cisco systems. the private key is distributed to the operator on a CD-R or FTP package when they purchase the card - the only site that has these keys is the site that bought the card. Conversely, Motorola systems don't seem to have any such concept (I *THINK* this is why they use the data ID - what I think is going on is the system generates a random key pair and assigns it to the card during the cold init). If you can find a DAC (the motorola headend controller) engineer willing to do it, any Motorola card/STB can be provisioned on any DAC.
post #4467 of 4752
Thanks a lot for the responses. I'm afraid all of this is premature because Comcast never showed up for my service call mad.gif. Sadly, I'm not surprised as I've had nothing but terrible experiences with Comcast through the years....smh. They apologized, gave me a 20 dollar credit, and rescheduled for this coming Thursday. I will keep you guys posted
post #4468 of 4752
Oops. I have the firmware update error show up yesterday. I guess I should submit a ticket.
post #4469 of 4752
Quote:
Originally Posted by duanew View Post

Oops. I have the firmware update error show up yesterday. I guess I should submit a ticket.

Anyone know if there is a way to test for this failure without a f/w update available? I would like to catch it before my warranty period runs out if possible...
post #4470 of 4752
In an apartment move, I have lost the coax adapter cable that connect the cable line to the smaller connector on the card.

Does anyone know where I can order a replacement or the exact specifications of the cable (what is the technical term for the smaller connector) so I can try and hunt one down on the internet?

Thanks
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