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Latest Ceton InfiniTV 4 Info Thread - Page 153

post #4561 of 4751
Quote:
Originally Posted by gsr View Post

You're right - it's a really simple process .... until something doesn't work as it should.

When I swapped the CableCards from my InfiniTV 4 PCIe's to my InfiniTV 6 ETH's, I ran into problems. When the first ETH arrived, I called Verizon's automated CableCard line. There was an option for pairing an existing CableCard to a new device - exactly what I needed to do. I typed in the 3 numbers as prompted by their system and it told me that the activation should be done in about 30 minutes. Nothing could be easier, right? Well, 2 hours later, there was no joy.

*snip*

It's easy for people who have been lucky enough to not have any problems to sit back and make it sound like anyone who runs into problems getting a card activated must be a clueless idiot. I hope you guys never run into a problem with one as it's an exercise in frustration that I really wouldn't want anyone to have to suffer through. But I also wouldn't hesitate to go through the process again if I needed to as the short term hassle is worth the long term benefit.

Comcast is not Verizon, and I was simply pointing out that my swaps went well with Comcast's reps. Obviously with anything Cablecard, YMMV.
post #4562 of 4751
Quote:
Originally Posted by xnappo View Post

Sigh.

I was just doing some Googling for TWC CCI information - just for kicks - and found that CCI is also the acronym for the six-strikes piracy system.

Ironic. Now that I have given up on the Echo, it is very tempting to just acquire CCI protected shows by other means (not saying cord-cutting, just for convenience).

That's what I would do, quick and easy and you've already paid for the content anyway so I don't see what the big deal is.
post #4563 of 4751
Quote:
Originally Posted by slowbiscuit View Post

That's news to me, I've re-paired two different cards in the past year and all it took was a 10 minute call to their national Cablecard number. The reps are based in the Philippines I think, but I had no issues.

Y'all might be remembering the bad old days before the FCC mandated self-installs, it's really not that difficult now.

For future reference, what is that phone number?

Thanks.

Mark
post #4564 of 4751
Quote:
Originally Posted by slowbiscuit View Post

Comcast is not Verizon, and I was simply pointing out that my swaps went well with Comcast's reps. Obviously with anything Cablecard, YMMV.
The main point is that when everything works as it should, CableCard activations and swaps ARE as simple as typing in a few numbers (or reading them to a rep on the phone). But as soon as something goes wrong, be prepared for a bunch of frustration because the chances are pretty good that the person you speak with on the phone will be clueless as you've usually gone into territory that isn't covered by their training. It's obviously easy to get angry with the techs, but the real problem is that the companies usually don't provide them with the training they need or don't provide them access to certain software tools that are needed to solve these problems. I do my best to remain civil as treating them badly doesn't help the problem get fixed any sooner., but I do get a bit disgusted when they try to feed me a line of BS, such as my router being the reason why a CableCard activation didn't work. If I were having problems accessing the internet, blaming my router would be a perfectly reasonable diagnostic step and I'd certainly be more than willing to swap theirs back in to rule that out (and swapped it out anyway when I had the CableCard issues just so we could move along - there was no point in spending the next couple of hours arguing the point).
post #4565 of 4751
I found that after the initial cable card activation call with Comcast (the Philippines or wherever, where everyone is named "Chris") fails and you get booted up a notch...the place you want to end up is the Denver NOC.

My first activation was such a hassle some guy called me back who worked second shift from the NOC. I just moved into the house and they ran a new line in my yard. He gave me his personal extension number after he solved the issue within 5 minutes. He also asked me if my cable line was buried yet. Also told me to call him anytime with further problems. I was incredulous on how much he cared. Posted back in the comcast direct section on dslreports.com (because I was getting nowhere through the phone system). They probably demoted him based on my accolades.

The 2nd card was another disaster and quite comical. As another poster said, it is a very, very, very big YMMV with this stuff.

I wish DirecTV would have released their PC tuner card they had in beta.

Another question I have is if the Xbox One will work as an extender.
post #4566 of 4751
Quote:
Originally Posted by WideNine View Post

I wish DirecTV would have released their PC tuner card they had in beta.
Their failure to bring that product to market is the biggest reason I'm no longer a DirecTV customer. But switching from Comcast for internet, Verizon for telephone, and DirecTV for television to FIOS for all 3 is a LOT less expensive every month.
Quote:
Another question I have is if the Xbox One will work as an extender.
Everything I've seen so far suggests that the answer is most likely no. But I don't think there's a definitive answer to that question yet.
post #4567 of 4751
Quote:
Originally Posted by gsr View Post

Their failure to bring that product to market is the biggest reason I'm no longer a DirecTV customer. But switching from Comcast for internet, Verizon for telephone, and DirecTV for television to FIOS for all 3 is a LOT less expensive every month.
Everything I've seen so far suggests that the answer is most likely no. But I don't think there's a definitive answer to that question yet.

Are you still in Verizon owned FIOS or Frontier? I've been looking to change to FIOS but I'm in one of those "Frontier bought the Verizon stuff" areas. Channel lineup seems better (Comcast screws you on the premiums, lamest lineups ever) but at the same time they bumped me up to 50/10 for internet. To be honest, biggest problem is handling email changeovers for my accounts from the comcast.net addresses.

Sorry, this is slightly offtopic.
post #4568 of 4751
Quote:
Originally Posted by WideNine View Post

Are you still in Verizon owned FIOS or Frontier? I've been looking to change to FIOS but I'm in one of those "Frontier bought the Verizon stuff" areas. Channel lineup seems better (Comcast screws you on the premiums, lamest lineups ever) but at the same time they bumped me up to 50/10 for internet. To be honest, biggest problem is handling email changeovers for my accounts from the comcast.net addresses.

Sorry, this is slightly offtopic.
Yeah, I'm still on Verizon FIOS (in Massachusetts), not Frontier. AFAIK, the Comcastlineup is pretty comparable to the FIOS lineup here. As far as email goes, that's why I have a Gmail account and email accounts setup on my 1and1 web hosting. It allows me to switch providers without having to worry about changing my email address.
post #4569 of 4751
Quote:
Originally Posted by giomania View Post

For future reference, what is that phone number?

Thanks.

Mark
http://lmgtfy.com/?q=comcast+national+cablecard+number
post #4570 of 4751
Quote:
Originally Posted by gsr View Post

The main point is that when everything works as it should, CableCard activations and swaps ARE as simple as typing in a few numbers (or reading them to a rep on the phone). But as soon as something goes wrong, be prepared for a bunch of frustration because the chances are pretty good that the person you speak with on the phone will be clueless as you've usually gone into territory that isn't covered by their training. It's obviously easy to get angry with the techs, but the real problem is that the companies usually don't provide them with the training they need or don't provide them access to certain software tools that are needed to solve these problems. I do my best to remain civil as treating them badly doesn't help the problem get fixed any sooner., but I do get a bit disgusted when they try to feed me a line of BS, such as my router being the reason why a CableCard activation didn't work. If I were having problems accessing the internet, blaming my router would be a perfectly reasonable diagnostic step and I'd certainly be more than willing to swap theirs back in to rule that out (and swapped it out anyway when I had the CableCard issues just so we could move along - there was no point in spending the next couple of hours arguing the point).

I had troubles with my Verizon FiOS cablecard move, so I called Verizon. The tech was very helpful and, when she did not understand what was happening, she asked other tech's for help. It took a long time, but in the process I learned I was supposed to have a few premium channels I know I could not receive previously, so she got that fixed for me (that took a good bit of the time). All said, it was a 4 minute wait on hold, 20 minutes to fix the cablecard move, and another 20 mins to fix the missing premium channels I did not even know I had.

I would have rather had the move of the card just work, but I cannot really complain about the service I got when it did not.
post #4571 of 4751
Quote:
Originally Posted by slowbiscuit View Post

That's news to me, I've re-paired two different cards in the past year and all it took was a 10 minute call to their national Cablecard number. The reps are based in the Philippines I think, but I had no issues.

Y'all might be remembering the bad old days before the FCC mandated self-installs, it's really not that difficult now.

What is, where do you find their national CableCard number? The main support line has no knowledge of this.
post #4572 of 4751
Quote:
Originally Posted by BartMan01 View Post

What is, where do you find their national CableCard number? The main support line has no knowledge of this.

Comcast's CableCard number is 877-405-2298. I have been successful using this number in the past. I used it again just yesterday when I called up to get a new bundle since mine was ending in a few weeks (took three times to get someone who gave me the right price!) and the third CSR who gave me the bundle had to move my cablecard to the primary outlet since I just returned a DVR that is no longer needed. This of course messed up the CP auth and she said she would send a signal and of course no CP Auth. One call to the other number and I was up and running again. Ceton has this number listed on their site http://cetoncorp.com/infinitv_support/cablecard-activation/
post #4573 of 4751
Quote:
Originally Posted by BartMan01 View Post

What is, where do you find their national CableCard number? The main support line has no knowledge of this.
rolleyes.gif Google exists for a reason, use it. We can post the number 10 times in this thread and someone will still ask for it the next time it's mentioned because they're too lazy to search.
post #4574 of 4751
Quote:
Originally Posted by slowbiscuit View Post

rolleyes.gif Google exists for a reason, use it. We can post the number 10 times in this thread and someone will still ask for it the next time it's mentioned because they're too lazy to search.

Hey! I'm offended. smile.gif

Seriously, I didn't think to Google it. That's ironic and funny, because that is what I say to people all the time!

Mark
post #4575 of 4751
Is anyone having any problems with not being able to tune to any channels every couple days or so? By cycling the power on the Ceton and the Cisco Tuning adapter, it'll fix it, but its annoying to have to do this every couple days or so. I know its happened because ill get a ton of boxes saying that it could not record so-and-so show because it couldn't tune to the channel. I'm running windows 7 MC and I have it set to reboot the PC every night. I'm also running the latest Ceton Firmware....

Thanks for any suggestions....
Flan
post #4576 of 4751
Quote:
Originally Posted by mflanagan View Post

Is anyone having any problems with not being able to tune to any channels every couple days or so? By cycling the power on the Ceton and the Cisco Tuning adapter, it'll fix it, but its annoying to have to do this every couple days or so. I know its happened because ill get a ton of boxes saying that it could not record so-and-so show because it couldn't tune to the channel. I'm running windows 7 MC and I have it set to reboot the PC every night. I'm also running the latest Ceton Firmware....

Thanks for any suggestions....
Flan

When its in this state, have you tried rebooting JUST the TA (and not the PC)? I have this happen occasionally (maybe once in quarter) and rebooting the TA addressess it. When it happens, it'll report an extreme signal level (like -28dBmv which is inconsistent with my actual signal levels. What does the Ceton Diagnostic web page show in regards to the TA status?
post #4577 of 4751
Quote:
Originally Posted by mflanagan View Post

Is anyone having any problems with not being able to tune to any channels every couple days or so? By cycling the power on the Ceton and the Cisco Tuning adapter, it'll fix it, but its annoying to have to do this every couple days or so. I know its happened because ill get a ton of boxes saying that it could not record so-and-so show because it couldn't tune to the channel. I'm running windows 7 MC and I have it set to reboot the PC every night. I'm also running the latest Ceton Firmware....

Thanks for any suggestions....
Flan
I have the same problem, but haven't found a solution.
post #4578 of 4751
I know I have said it before but can't remember the last time. For me, the reboots are actually the cause of the problem as they nearly always lose sync with the TA on a restart (the latest firmware update did seem to help a couple of times but generally not) ... if I do a controlled shutdown (not restart) it comes back up fine as long as it isn't in that lost sync state... 7 out of 10 times rebooting the TA will sync it back up on the first try, but the other 30% of the time it takes more than one attempt and takes 5+ minutes/attempt, rebooting the ceton seems to take about 30 seconds and works 100% of the time. Occasionally pulling the usb cable from either (either in the case of the usb version, only ta in case of pcie version) will also regain the sync but isn't that reliable. I have always thought in my situation the computer restarts too quickly and it doesn't realize it lost connection to the computer or TA so it doesn't maintain the connection... no problems on sleep or shutdown as long as they are communicating with each other when it occurs. To me recording with TAs almost always produces the occasional erroneous recording errors as it still records but it sounds like your errors aren't erroneous since it loss sync with the TA.

I also wanted to point out for me that there is no checking the status of the TA when in this state as there is no communication to it (occasionally it might reply busy but usually it just times out with no message)
post #4579 of 4751
Quote:
Originally Posted by signcarver View Post

I know I have said it before but can't remember the last time. For me, the reboots are actually the cause of the problem as they nearly always lose sync with the TA on a restart (the latest firmware update did seem to help a couple of times but generally not) ... if I do a controlled shutdown (not restart) it comes back up fine as long as it isn't in that lost sync state... 7 out of 10 times rebooting the TA will sync it back up on the first try, but the other 30% of the time it takes more than one attempt and takes 5+ minutes/attempt, rebooting the ceton seems to take about 30 seconds and works 100% of the time. Occasionally pulling the usb cable from either (either in the case of the usb version, only ta in case of pcie version) will also regain the sync but isn't that reliable. I have always thought in my situation the computer restarts too quickly and it doesn't realize it lost connection to the computer or TA so it doesn't maintain the connection... no problems on sleep or shutdown as long as they are communicating with each other when it occurs. To me recording with TAs almost always produces the occasional erroneous recording errors as it still records but it sounds like your errors aren't erroneous since it loss sync with the TA.

I also wanted to point out for me that there is no checking the status of the TA when in this state as there is no communication to it (occasionally it might reply busy but usually it just times out with no message)
Is your TA connected directly to the PC, and to a USB 2.0 (not 3.0) port?
post #4580 of 4751
Yes it is... I believe it has something to do with all the stuff I keep active to wake the computer i.e. USB/lan ports are always on. I don't blame ceton for this as I am "sure" it is something on my system... I am just glad to find out about the "reboot" command which makes it easier... if only there was a similar command or button to press to drop and reset the link between the TA and ceton, In this state, the web page always says it is working and ready to resolve. It almost behaves like the communication between the devices is encrypted and they lost their key in the rotation (with the exception of the couple of times it just replied "busy"). During this state, there are many log entries repeating every 7 seconds but like I said, web page says it is "normal":
Jan 18 22:37:31ocur[21]: libcetontrif: Scheduling status poll because not ready. tr_operational_status 1 dowstream 2 upstream 2
Jan 18 22:37:31ocur[21]: upnp: [192.168.180.2] Action(octa[6]) SendMessageToUDCP success
Jan 18 22:37:31 ocur[21]: libcetontrif: trif[6] Sending channel map request
Jan 18 22:37:31 ocur[21]: upnp: Event(octa[6]): UDCPMessage, "AQcAAwEBDA=="
Jan 18 22:37:31 ocur[21]: upnp: [192.168.180.2] Calling Action(octa[6]) SendMessageToUDCP
Jan 18 22:37:31 ocur[21]: upnp: [192.168.180.2] Action(octa[6]) SendMessageToUDCP success
Jan 18 22:37:38 ocur[21]: upnp: [192.168.180.2] Calling Action(octa[6]) SendMessageToUDCP
Jan 18 22:37:38 ocur[21]: libcetontrif: Scheduling status poll because not ready. tr_operational_status 1 dowstream 0 upstream 2


I am not complaining about it as I learned to not auto install updates that way I can perform a shutdown after them rather than a restart so I "never" restart and it works pretty much flawlessly. I do occasionally test if the behavior is fixed after firmware updates (last time it worked perfectly the first 2 times I manually restarted, so thinking it was fixed I let an update restart and the problem returned)

I only mention it as I still occasionally see others post with this problem and most say they reboot rather than shut down/ off and turn back on just to see if it is a pattern that can be reproduced by others. I just find the strangest thing on the usb tuner is that once in this state a shut down/power-on still does not bring it back up like a normal shutdown/power-on does when it is working fine. So that is why I believe it is a "key" type of behavior as it never bothers to renegotiate the communications link.

The only other time I seem to have TA issues which seems to have settled down lately and my STBs were also resetting (one week it was 3 nights in a row right at the start of prime time, then for about 2 months it was one night a week) and I couldn't figure it out but it was also affecting my neighbors boxes... the only thing unusual was that there would seem to be a run of channel maps received (usually states 5 on cable card and 5-15 on TA, though the TA does seem to grow about 5 - 10 a day,... and all of a sudden it would run up to 200+ (when the boxes also reset it stated 500+ channel maps received) When this happened for 3 consecutive nights, The first night it happened clear qam/analog worked for about an hour then it appeared they brought the whole system down for about 15 minutes to restart. The next two nights the boxes turned back on after about 20 minutes but clear qam and analog still worked during that time.

BTW Eric, I hear that cisco now has an 8 stream cablecard and killing off the 802... when do we expect you to be gloating about your infiniTV 8 ? Would there be a retail market for such a device because I haven't heard anything about moto systems supporting 8 streams. When will we expect cable operators to support/issue such cards? I would want one even if limited to 6 encrypted streams if they would allow the other 2 tuners to be used for clear qam, though by the time it gets here, clear qam might be a thing of the past.
Edited by signcarver - 6/27/13 at 10:40am
post #4581 of 4751
http://www.cablelabs.com/specifications/OC-SP-TRIF-I04-110204.pdf see 8.6.4

tr_operational_status 1, downstream 2, upstream 2 means it's waiting for downstream messages (not online)
tr_operational_status 1, downstream 0, upstream 2 means it's locked on the downstream and trying to acquire upstream (not online)

Re the new CableCARD, I've seen them, I've gotten conflicting info on the new number of streams. The (new) ones we have only support 6 streams, though I wouldn't be surprised if they enable more in the future. Keep in mind the CableCARD bus only supports 200mbps, so it becomes iffy to support more than ~10 HD streams
post #4582 of 4751
Those messages will go on forever if I let them, a new set every 7 seconds. I didn't even notice the numbers were different until just pasted that excerpt into the post. From your reply, it sounds like it is offline and the led on the TA does blink like it is (I believe it is 6 times for UDCP authentication failed), however the infinitv web page (tuning adapter tab) during all of this will say:
TR Status: Ready
Downstream Status:Downstream RF locked and receiving valid downstream messages
Upstream Status: Upstream connection Complete
Authentication Status: Authenticated
Tuning Resolver Operational Status: TR ready to resolve

which makes me wonder if it never tries resetting its link to it as it does after a controlled shutdown (not restart) since it thinks its connected and all is fine when it is not.


Funny thing is rebooting the infinitv 4 (usb or pcie) fixes the problem fastest even though I believe the cause of the problem is in the TA but I believe there can be something done on the infinitv that will "force" it to play nice again since rebooting the infinitv fixes it in 30-60 seconds while rebooting the TA takes 5+ minutes... sometimes unplugging cables also fixes it but isn't as reliable and easy as typing reboot. I may have to do this once a month unintentionally as I just allow the restart, Or a few more times when I intentionally do it for testing so it isn't really a problem for me as I know I caused it to happen by restarting the computer. My purpose for reporting it is in case it might help someone else and/or if it was affecting someone else with a current support ticket, perhaps something I say might give some insight to the cause of the problem and how to potentially fix it. I'm tempted to write a script to issue the reboot command after a restart then I would never have to worry about it.

As for the new cablecards, my understanding there is supposed to be a software update that the cable company can get/send but they may also need to update other equipment (not sure if it is also just more software updates)... I guess I am just trying to figure out if it will ever come as supporting 8 streams as I don't see the cable companies updating until there are devices to support it and I don't see devices to support it coming out until the cable companies update... My guess the only way we see an 8 tuner device coming out first is if there are other ways to use those tuners beyond the 6 supported streams (such as clear qam, or some downloadable security) as who would want to buy an 8 tuner model if one could only use 6.
post #4583 of 4751
Okay, my turn. I'm having trouble tuning some channels. Not always, but most of the time. The average time is about 3 seconds, but sometimes it's much longer and other times, a channel won't come in at all. I'm with Charter and I've swapped tuning adapters and cablecards, but no change. I have a Charter cable box in another room and it works perfectly. The slow tuning usually occurs with the channels in the mid-700s. Tuner temperatures are around 50-52C. Signal levels are in the single digits with S/N 34-35. I've thought about popping the InfiniTV card into another PC as a test. Anything else I need to check before contacting Ceton? Thanks.

Mike
post #4584 of 4751
Go into the diag web page, and tune to the channel manually on all tuners and see what the signals are.
post #4585 of 4751
Question for InfiniTV users who also have Motorola MTR700MTA tuning adapter.

I'm in TWC/LA, and have a 4-tuner Ceton card in my HTPC. Works perfectly.

I also have a Tuning Adapter from TWC, as they're pushing out SDV in my area for new and low-viewer channels. This also seems to work fine, in that I can tune to the channels provided via SDV.

But starting yesterday I noticed that there was a blinking red light on my TA, although there is also a solid amber light indicating locked and operational.

==> what does the blinking red light on the TA mean? Doesn't seem to prevent me from getting channels through the box, but obviously any red light normally means a problem with something.


Also, when I get into the Ceton Diagnostics, it shows TWO tuners for the tuning adapter. The first one seems fully functional, with all items properly completed and working. But the second tuner shows DISABLED, and there is nothing meaningful in any value.

==> Is this normal? Should both tuner tabs have "locked" and "operational" information? Or is only the first tuner tab really all that matters and the second one is irrelevant? Why would there be two tabs, if the second is irrelevant?


Could the blinking red light on the TA be related to the second tuner tab for Tuning Adapter showing "disabled"?

I've tried pulling the power on the TA and letting it rest for 30 seconds, but each time I plug it back in after the amber light finally stabilizes and stays on solid, the red light still blinks.

I have a tentative TWC truck roll scheduled for Monday afternoon, to swap the TA if need be. But if it's my own problem I'd like to know how to resolve it, and I'll cancel the appointment.

Anybody know the answers to these questions?

Thanks in advance for any help you can provide.
post #4586 of 4751
Quote:
Originally Posted by DSperber View Post

Question for InfiniTV users who also have Motorola MTR700MTA tuning adapter.

I'm in TWC/LA, and have a 4-tuner Ceton card in my HTPC. Works perfectly.

I also have a Tuning Adapter from TWC, as they're pushing out SDV in my area for new and low-viewer channels. This also seems to work fine, in that I can tune to the channels provided via SDV.

But starting yesterday I noticed that there was a blinking red light on my TA, although there is also a solid amber light indicating locked and operational.

==> what does the blinking red light on the TA mean? Doesn't seem to prevent me from getting channels through the box, but obviously any red light normally means a problem with something.


Also, when I get into the Ceton Diagnostics, it shows TWO tuners for the tuning adapter. The first one seems fully functional, with all items properly completed and working. But the second tuner shows DISABLED, and there is nothing meaningful in any value.

==> Is this normal? Should both tuner tabs have "locked" and "operational" information? Or is only the first tuner tab really all that matters and the second one is irrelevant? Why would there be two tabs, if the second is irrelevant?


Could the blinking red light on the TA be related to the second tuner tab for Tuning Adapter showing "disabled"?

I've tried pulling the power on the TA and letting it rest for 30 seconds, but each time I plug it back in after the amber light finally stabilizes and stays on solid, the red light still blinks.

I have a tentative TWC truck roll scheduled for Monday afternoon, to swap the TA if need be. But if it's my own problem I'd like to know how to resolve it, and I'll cancel the appointment.

Anybody know the answers to these questions?

Thanks in advance for any help you can provide.

I believe the second LED on the TA is labeled messages. The second TA showing disabled is expected - that's a vestigial page from when two TAs were required.
post #4587 of 4751
Quote:
Originally Posted by erickotz View Post

I believe the second LED on the TA is labeled messages.
You're right. I hadn't seen that the LED's were labeled, as the wording is on the front edge and the box is on the floor near the back of the computer.

I've now called TWC a second time, asking exactly what these "messages" are. They said to power-cycle the box and it should go away. I replied that I'd already tried that three times and the blinking red light kept returning. They said "well, that means the box needs to be replaced".

So I'll just let them come out here Monday afternoon as scheduled, and hope the replacement unit clears this up.

Thanks for the tip.

Quote:
The second TA showing disabled is expected - that's a vestigial page from when two TAs were required.
Ok. Then I won't be concerned.

I guess that means the box really is working fine, other than the blinking red LED. I can use WMC (via the Ceton drivers) to tune to any of the channels coming through by way of the TA, so obviously it's working fine in that regard. And the first TA tab in Ceton Diagnostics shows everything looking just fine.

Ok... seems like the blinking red LED is just a "cosmetic" issue, rather than a true fault indication.

Thanks again for your help.
post #4588 of 4751
Quote:
Originally Posted by NCoastTweaker View Post

I have yet to see my InfiniTV4 USB stay up for more than 3 days without experiencing a channel conflict or subscription error no tuner avail error.. Typically when it fails it stays that way until the Infinitv4 is power cycled.

Things I have tried:
1. replace all cables with high quality cables.
2. have TWC tweak the 'intelligent' power tap in front of my house to produce signal strength in the +6 to +12 db (varies with freq) and SNR of +37 or +38db
3. Built three separate PC's to test it on..two of them were amd cpus w 790gx / fx chipsets and ATI 5850 / 6870 / 6950 VGAs one of them were intel i3 ib w z77 chipsets and no vga (use HD4000 IGPU)
4. RMA the usb infinitv4 with a preflashed replacement usb unit. 1.2.2.6 / HW 6298 (part of the action from an open ticket with ceton.. opened and have been actively working it since May of 2012.)
5. Using Win 7 sp1 and all recommended hotfixes for usb...
6. Have moved the TWC Cisco TA and USB onto their own separate usb2 controllers.
7. Opened ticket with Ceton support on May4th 2012 (after messing with it for a week on my own) Ticket is still open and worked weekly.
8. Turned off ALL updates.. both media center and win7 and in the ceton advanced diag options. Turned all power saving and usb selective suspend and other power saving / screen saver / monitor poweroff options off. PC runs all the time, no hibernation etc. (that helped a little but did not eliminate the issue)
9. swap out the TA with a replacement unit from TWC.

My 1 year purchase date comes due on April 7th. So far I've spent a few thousand dollars on the various components for these test platforms but still cannot get ANY of them to work with the infinity usb for more than a few days.. (then lose the tuners and have to power cycle.)

Ceton customer support has been working with me and to their credit, its gotten a bit more stable due to their efforts, but I'm looking for cablebox like reliability.. (did I really just say that!) Hell I'd be happy to see it run for a week. (so far the longest I've seen it go is about 4 days.. and thats only because I didn't use the media extender or the HTPC WMC ehshell.exe processes during that time. As soon as I started WMC ehshell.exe I got a channel error no tuner avail within 15 minutes. then had to power cycle the ceton.)

When the errors happen, the ceton diag cannot communicate to the infiniTV. Nor can I IP directly to the diag page. attempts to collect diags produce dumps that ceton says contain no useful info. (only way to get a full diag is to powercycle the ceton, and then the logs get reset.)

I just wanted to reach out to the other InfiniTV USB owners to see if I can compare notes.. (settings.. components.. drivers.. etc)

I just can't seem to build a system that allows the usb inifinitv to work reliably.
I just purchased a 4th set of components..
(Gigabyte z77x-ud3h / Intel IB i5-3570k)

I really like the ceton product. Its 99% good.. (except for tuner dropouts) I've tried harder than most folks to make it work.. But I've already went overboard building three systems (soon to be four) and still no joy.

I don't know what else ceton can do for me. I've even asked for specific hardware and driver recommendations but they refused to do that (and I understand why) .. so I've tried several times on my own.. two amd builds and one intel build so far.

Here's the latest Intel attempt:
CPU: i3-3225 / HD4000 igpu
MOBO: Asrock extreme4 z77
MEM: Patriot DDR3 - 1600 9-9-9-24 1t
PSU: Rosewill 750w
UPS: Cyperpower pure sine wave 810w
SSD: Intel 330 128GB
HDD: WD 1002FAEX 1TB
DVD: Pioneer 207MBK BDXL bluray burner
OS: win7 sp1
Monitors: Primary - Vizio 32" led 1080p (HDMI) Secondary- Acer 22" 1680 x 1050p (DVI)
Ceton infinitv4 usb / w Scientific Atlanta M-card
Cisco TA


No VGA, NO Hauppauge, Just the OS and prescribed hotfixes.
No oc either.. I think I've met the min build requirements for hardware.
I have a dedicated work bench setup in the middle of my family room with bare bones builds scattered on the table. My room has been an infinitv QA lab since
last May.

So whats a guy to do to make the Infinitv4 USB work more than 3 days without a power cycle? Aside from the tuner drops its good. Is this as good as it can get on a usb model?

AMD_System1.txt 1k .txt file AMD_System2.txt 1k .txt file

I am having exactly the same issues, except I have the PCIe tuner.

It is not related to sleep, because I had the issue occur after a shutdown and restart.

It might be a coincidence, but if failed once exactly when the mcupdate_scheduled task ran.
post #4589 of 4751
Quote:
Originally Posted by WideNine View Post

Go into the diag web page, and tune to the channel manually on all tuners and see what the signals are.

I was about to do that a couple of nights ago, when I found that my line amplifier got knocked out by lightning. Charter didn't have any replacements at the local office yesterday, so they're sending a tech out this Saturday with one. Actually, I wish they would bump up the signal level further up the line so I wouldn't have to. Without my amplifier, I'm getting signals as low as -20 dB.

Mike
post #4590 of 4751
I would say -20 is beyond help...as in force the tech to figure out what the heck is going on at the box.
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