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Latest Ceton InfiniTV 4 Info Thread - Page 155

post #4621 of 4745
Quote:
Originally Posted by Starsky View Post

Thanks, I tried those commands and got the same "Discovered known device" message for all four as you have listed but still no dice. WMC does see all four but still only uses two.
When you went through your initial WMC setup, after getting the Ceton card installed and the M-Card inserted and "paired" with the RCN headend engineer (so that you had confidence the hardware was working), when you continued on with the WMC initial configuration did it say it recognized the presence of four cable-card enabled digital cable tuners?

Have you tried swapping the M-Card? Have you had RCN out to confirm (with a phone call to the head-end engineer while he's looking at stuff on his laptop at your house) that the M-Card really does have operational 4-tuner capability?
post #4622 of 4745
Is anyone here a Comcast Sacramento area customer and needs a tuning adapter for their Ceton tuner? Comcast support tech told me I needed one but the last time I checked I was told I didn't need one. Ceton Diag Tool says I need a CCV signal sent to my CableCard.

This is a new setup and I don't have any other error message.
post #4623 of 4745
I've been on Comcast in Sacramento for years, never needed any tuning adapter with a Tivo XL4 cable card. I moved to Stockton about 6 months ago, took the Tivo and SAME cable card with me, still no tuning adapter needed. I have ditched the Tivo and now have Ceton ETH6 here in Stockton, no tuning adapter here either.

Did you call Comcast Activation line or just regular phone support? Use the Activation line. They ask for your cable card info then send a few "hits" to the card to make it work. Sometimes the hits take time to work (less than an hour)....
post #4624 of 4745
Quote:
Originally Posted by hammerdwn View Post

I've been on Comcast in Sacramento for years, never needed any tuning adapter with a Tivo XL4 cable card. I moved to Stockton about 6 months ago, took the Tivo and SAME cable card with me, still no tuning adapter needed. I have ditched the Tivo and now have Ceton ETH6 here in Stockton, no tuning adapter here either.

Did you call Comcast Activation line or just regular phone support? Use the Activation line. They ask for your cable card info then send a few "hits" to the card to make it work. Sometimes the hits take time to work (less than an hour)....

I called the activation line and I told the tech to send a CCV signal and she said she can't send a signal to my computer. She can only send the signal to a comcast device. Going to try another day and I hope to get a more knowledgeable tech.

Thanks.
post #4625 of 4745
Quote:
Originally Posted by layziethug View Post

I called the activation line and I told the tech to send a CCV signal and she said she can't send a signal to my computer. She can only send the signal to a comcast device. Going to try another day and I hope to get a more knowledgeable tech.

Thanks.

I'd just call right back. Chances are you'll get a different tech. I got three different techs in three hours. Also, do not mention the word "computer." Those poor people will more than likely not understand what you're talking about. Just tell them you have a CableCARD you need paired and let them ask for the info they need. Employ the K.I.S.S. principle wink.gif
post #4626 of 4745
Quote:
Originally Posted by ThurstonX View Post

I'd just call right back. Chances are you'll get a different tech. I got three different techs in three hours. Also, do not mention the word "computer." Those poor people will more than likely not understand what you're talking about. Just tell them you have a CableCARD you need paired and let them ask for the info they need. Employ the K.I.S.S. principle wink.gif

Called back within a few minutes and got the same person. Thanks for the KISS advice.
post #4627 of 4745
Explain to her that the signal is not being sent to the computer, it's being sent to the cablecard, which is a Comcast device.
post #4628 of 4745
Call to have a technician come out, to help with getting your M-Card working properly. They will make the right phone call to their partner at the head-end, and the two of them will be your best shot.

No need to try to solve this yourself, although I do understand your feelings. Just let the techs from Comcast handle it.
post #4629 of 4745
Finally got all four working, I was waiting for a 4TB backup to complete before anymore tweaking. I ran clear/rediscover with Ceton Diagnostics and re-ran "Activate Digital Cable" in WMC and all 4 tuners are now functional. The odd thing during setup was the screen that lists the individual tuner details. Sometimes it would list 2 tuners, then I would hit back/next and it would list all 4. Not sure why tuner detection would be so inconsistent, but I do have a separate AHCI/SATA lockup issue I need to work out. Thanks for the help.
post #4630 of 4745
Quote:
Originally Posted by DSperber View Post

Call to have a technician come out, to help with getting your M-Card working properly. They will make the right phone call to their partner at the head-end, and the two of them will be your best shot.

No need to try to solve this yourself, although I do understand your feelings. Just let the techs from Comcast handle it.
Finally got a tech that knew what a Ceton device was and got me setup correctly. I was amazed she knew the Ceton Diag Tool!
post #4631 of 4745
Been having a lot of video issues as of late. I've had to get a Mediacom tech to come out and check things out about three times now. They say they've taken care of a line issue but I still get a lot of audio and video problems. Seems to really be a problem on certain channels, like TBS HD and Travel HD and gets worse at night. Here's what it looks like:
post #4632 of 4745
Trying to set up my network adapters on the one PC. Not sure if this is the correct thread for this post, but my graphics in onboard my CPU - i3 2120t - intel hd 2000. The problem I have is when I run DCA it is telling me this doesn't support protected content. This true? I need a video card to watch HBO et al?
post #4633 of 4745
WMC requires an HDCP compliant card (or integrated... just used to stating video card) and monitor for protected content... your integrated graphics should support this but what type of connection and monitor are you connecting to? WMC will not recognize displayport as being compliant.
post #4634 of 4745
hdmi cable.
I couldn't really find anything that said it was, but I was surprised it wasn't. So I think the issue is likely VNC that I have installed.
post #4635 of 4745
I uninstalled vnc and ran the DCA and all looks good now. I also reinstalled uvnc and everything still works. smile.gif
I now have to research why my premium channels are flickering. Most HD channels seem OK. But Showtime, HBO, Cinemax all seem to have a strobe effect.
post #4636 of 4745
Quote:
Originally Posted by JayMPSU View Post

I uninstalled vnc and ran the DCA and all looks good now. I also reinstalled uvnc and everything still works. smile.gif
I now have to research why my premium channels are flickering. Most HD channels seem OK. But Showtime, HBO, Cinemax all seem to have a strobe effect.

I think the "video hook" driver that VNC clients offer for use might be the cause. I use TightVNC and purposefully disable the Video Hook option. Things aren't as smooth, but it's quite usable (esp. with ZRLE and 256 colors), and it doesn't mess with WMC either. Just something to consider if the problem resurfaces. I think the Video Hook is only active when you've VNC's into the server.

re: the strobe effect with Intel Grpahics, I had this problem on a few HD channels and corrected it by going into the Intel Graphics Control Panel, then disabling Dynamic Contrast (not its exact name, but you should recognize it when you see it). The Intel CP is a funky design, but if you check Advanced settings under Video (or maybe Media; the name changed at some point), you should find it. If you can't, let me know and I'll check on that PC.

HTH.
post #4637 of 4745
Found the answer to my strobe:

Go into the graphics settings for your Intel HD4000 2000 (in my case). Go to Media, then Image Enhancement, and uncheck the Adaptive Contrast Enhancement.
post #4638 of 4745
Quote:
Originally Posted by ThurstonX View Post

I think the "video hook" driver that VNC clients offer for use might be the cause. I use TightVNC and purposefully disable the Video Hook option. Things aren't as smooth, but it's quite usable (esp. with ZRLE and 256 colors), and it doesn't mess with WMC either. Just something to consider if the problem resurfaces. I think the Video Hook is only active when you've VNC's into the server.
In passing I mention that I have RealVNC Personal Edition v5.0.5 installed on my Ceton/HTPC, very much for the reason that the PC is up 24/7 and when I'm out of town I want to be able to check to be sure the machine is still alive and well and recording as planned, and so that I can manually set recordings for one-off programs I didn't know about before I left town.

The optimal way to run video is with "mirror driver" enabled on the server (i.e. HTPC), for best performance getting desktop changes back from server to connected clients (i.e. my laptop on the road). I've run that way forever on EVERY customer "server" machine I've ever installed RealVNC on in order to provide remote support, and run that way right now on this Ceton HTPC as well.

Absolutely no problem with DCA "approving" my setup when I first installed Win7 Pro x64 on this machine and ran through the initial setup for WMC. The machine includes an external ATI HD5870 video card (no onboard Intel graphics), ASUS P8Z77-V Pro mobo, Intel i5-3350p CPU (no graphics). Dual 24" 1920x1200 Eizo monitors both connected with DVI cables to the dual-DVI HD5870. This machine was built back in December, and has a 4-tuner Ceton card in it for TWC/LA (including a Tuning Adapter for a handful of channels) along with a 2-tuner Hauppauge PVR-2250 for OTA/ATSC which I use for all local broadcast networks (rather than TWC, which re-compresses everything including OTA networks).

Have you run Windows Experience Index? That's required in order to be able to run DCA. It shouldn't have anything to do with RealVNC installed in my opinion.
post #4639 of 4745
I had tried the WEI a couple times. Even updated the firmware and was "forced" to rerun the WEI. My graphics is the low number - 5.1 on this machine.
As I said, uninstalling uvnc and rerunning the DCA worked. When I reinstalled it, I left off the mirror hook driver. Right now it works better than my "server" htpc that I have the other 2 tuners assigned to. Stupid playready.
post #4640 of 4745
Hi all,

I am in the middle of an install and I am running a the ceton wizard. It is indicating that the Tuning adapter drivers are not installed. i've gone and searched for them, installed them and I still get the same response.
post #4641 of 4745
Quote:
Originally Posted by jdastas View Post

Hi all,

I am in the middle of an install and I am running a the ceton wizard. It is indicating that the Tuning adapter drivers are not installed. i've gone and searched for them, installed them and I still get the same response.
Are you an admin? Is the Tuning Adapter plugged in and powered up? If your cable system doesn't use a Tuning Adapter, you don't need the drivers.
post #4642 of 4745
Quote:
Originally Posted by mdavej View Post

Are you an admin? Is the Tuning Adapter plugged in and powered up? If your cable system doesn't use a Tuning Adapter, you don't need the drivers.

Yes I am the Admin. I contacted Ceton tech support and was able to get it figured out. Apparently my anti-virus software was causing the issue. Everything has been good to go so far except that for some reason I cannot get any of the subscription channels like HBO or the sports tier to show video. On some channels I get audio, but no video while on others I get a content error. I called cox cable and spoke with their tech support for about 45 minutes and couldn't get it to work so I have another tech coming out saturday. I'll search this thread for more info and see if I can get it figured out. Hopefully someone here can help me get on the right track.
post #4643 of 4745
"Good luck" is all I can say. I convinced my office mate to build a HTPC w/2 Ceton 4 tuners (8 total). We didn't realize at the time that he needed TAs. This began a daily visit by TWC techs trying to get it to work. One day, he would have both TAs solid green, then he would wake up the next morning with one solid and one blinking. The next day, the other would be blinking and the first one was now solid! And of course, sometimes they were both blinking.... there was zero rhyme or reason behind it.
post #4644 of 4745
Quote:
Originally Posted by jdastas View Post

Yes I am the Admin. I contacted Ceton tech support and was able to get it figured out. Apparently my anti-virus software was causing the issue. Everything has been good to go so far except that for some reason I cannot get any of the subscription channels like HBO or the sports tier to show video. On some channels I get audio, but no video while on others I get a content error. I called cox cable and spoke with their tech support for about 45 minutes and couldn't get it to work so I have another tech coming out saturday. I'll search this thread for more info and see if I can get it figured out. Hopefully someone here can help me get on the right track.

Quote:
Originally Posted by snappjay View Post

"Good luck" is all I can say. I convinced my office mate to build a HTPC w/2 Ceton 4 tuners (8 total). We didn't realize at the time that he needed TAs. This began a daily visit by TWC techs trying to get it to work. One day, he would have both TAs solid green, then he would wake up the next morning with one solid and one blinking. The next day, the other would be blinking and the first one was now solid! And of course, sometimes they were both blinking.... there was zero rhyme or reason behind it.

Well I finally had out two techs yesterday and another Cox Tech who actually has a Ceton on WMC set-up. Found out that I either had a bad Tuning adapter. All channels come in clear now!
post #4645 of 4745
My InfiniTV 4 USB AC adapter got mixed up with a bunch of other AC adapters, and I can't tell it apart. Can someone tell me the voltage and current rating of the AC adapter?
post #4646 of 4745
Mine actually says ceton on it by the plug but states 12V 1.5 A... I believe + is center... but my eyes cant really determine which is + an - on the symbols but it does look more like a + in the center
post #4647 of 4745
Thanks. I have yet to encounter a device that uses center negative, although I suppose they exist someplace.
post #4648 of 4745
I always write the item the plug is used for on the plug with a sharpie just in case (if it is not already clearly marked). smile.gif
post #4649 of 4745
I have a problem recording two 30 minute show back to back on the same channel. I set WMC to record two minutes early and the first show record correctly but the second show record on time not two minutes early. Is anyone else having a similar problem?
post #4650 of 4745
Quote:
Originally Posted by layziethug View Post

I have a problem recording two 30 minute show back to back on the same channel. I set WMC to record two minutes early and the first show record correctly but the second show record on time not two minutes early. Is anyone else having a similar problem?
It works that way to prevent an additional tuner from being used. You can force it to use two tuners and overlap the recordings by setting the first recording to end 10 minutes after (not 10 minutes after when possible). The first show will start 2 minutes early and end 10 minutes after, and the second show will start 2 minutes early.
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