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A call to all JVC users wishing to use the VIP 3D Theatre device

post #1 of 188
5/23/11 at 11:12am
Thread Starter 
JVC thus far has made no attempt to fix the frame locking issue with their displays to make it compatable with the VIP 3D Theatre. After a back and forth with them via email they claim they take all feedback seriously and will forward it to the right people.

Well here is their contact info:
customerrelations@jvc.com
1-800-252-5722

We need to start bombarding them with emails and phone calls to fix their displays... so get on it.

And if it succeeds, here is where the update will apear. http://support.jvc.com/consumer/custrel/index.jsp
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post #2 of 188
5/23/11 at 5:15pm
Done!

JVC HD350 (RS10)
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post #3 of 188
5/23/11 at 8:15pm
This change is also needed for passive dual-projector 3D to operate correctly. Not just VIP products.
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post #4 of 188
5/24/11 at 7:03am
Quote:
Originally Posted by HokeySmoke View Post

This change is also needed for passive dual-projector 3D to operate correctly. Not just VIP products.

This is a good point! Did JVC say they had two RS2's working in a 3D setup once? Maybe the RS2 is already frame locked!
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post #5 of 188
5/24/11 at 8:37am
E-mail sent. Essentially, I asked if my HD250 has the frame locking issue, so that the PJ drop a frame from time to time. No mention about 3D. I'm curious what the answer will be.

Pitou!
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post #6 of 188
5/24/11 at 10:27am
Here is what got. Not very useful for now. I guess I'll have to buy one and try it.

Quote:


Thank you for contacting JVC Customer Care, my name is Tamara, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance.

There are no known issues with the DLA-HD250 projector. Are you experiencing any difficulties with the unit?

If you have any other questions please let us know at customerrelations@jvc.com.

Sincerely,

Tamara H.
JVC Customer Care
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post #7 of 188
5/24/11 at 10:45am
Thread Starter 
Yeah, the only one we know for sure has the issue is the RS1u. And probably the RS2(mine) since they use the same video processing. Dunno about the rest of them.
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post #8 of 188
5/24/11 at 4:02pm
I have been following this thread eagerly and now I am a little disheartened. I have the Pioneer FPJ1 which I believe is a re-badged RS2
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post #9 of 188
5/24/11 at 4:57pm
Thread Starter 
Same here. Any JVC FW should work fine for us though.
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post #10 of 188
5/24/11 at 5:16pm
Quote:
Originally Posted by Ronomy View Post

This is a good point! Did JVC say they had two RS2's working in a 3D setup once? Maybe the RS2 is already frame locked!


Don't know if this ever happened, but they did announce a partnership with Sensio with dual-stacked projectors.

http://www.slashgear.com/jvc-d-ila-r...-soon-0621730/
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post #11 of 188
5/24/11 at 8:29pm
Thread Starter 
Sigh, well I might be a complete idiot, but I'll be the RS2/FPJ1 guiniea pig. I just placed my order for the VIP Theatre, hopefully they will have enough and it'll ship tomorrow. For $25 shipping I hope it gets here by Friday. Hopefully I can sell the glasses if it doesn't work, so all I'd be out is maybe $40.
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post #12 of 188
5/24/11 at 8:38pm
Quote:
Originally Posted by plissken99 View Post

Sigh, well I might be a complete idiot, but I'll be the RS2/FPJ1 guiniea pig. I just placed my order for the VIP Theatre, hopefully they will have enough and it'll ship tomorrow. For $25 shipping I hope it gets here by Friday. Hopefully I can sell the glasses if it doesn't work, so all I'd be out or maybe $40.

Anticipation driving you crazy is it? We should have some answers soon...I hope. At least an answer which ones have it and which ones don't have frame lock.
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post #13 of 188
5/24/11 at 8:41pm
Thread Starter 
Yes it is, I happened to have enough left to cover it after bills. Plus I have RE: Afterlife, Tron Legacy, and Green Hornet all in 3D that I've been holding off watching, and Drive Angry is coming next week(which I loved)! Plus whether it works properly or not, least I've get to see 'some 3D' in my theater room.
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post #14 of 188
5/24/11 at 8:46pm
Quote:
Originally Posted by plissken99 View Post

Yes it is, I happened to have enough left to cover it after bills. Plus I have RE: Afterlife, Tron Legacy, and Green Hornet all in 3D that I've been holding off watching, and Drive Angry is coming next week(which I loved)!

Well you can watch it shift in and out of sync if its not locked. If they don't fix it I still plan to build a little circuit to drive the emitter. Maybe I can come up with a way to flip the eye polarity when it does flip the wrong way.
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post #15 of 188
5/25/11 at 8:16am
Thread Starter 
Sigh...

"EXPECTED SHIP DATE: MAY 30, 2011 ORDER TODAY TO RESERVE YOURS!

(Stock was shipped from the manufacturer to our distributor on May 25th. Once arrived it will be shipped out on a first come first served basis to customers.)"
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post #16 of 188
5/25/11 at 9:56pm
Quote:
Originally Posted by plissken99 View Post

Sigh...

"EXPECTED SHIP DATE: MAY 30, 2011 ORDER TODAY TO RESERVE YOURS!

(Stock was shipped from the manufacturer to our distributor on May 25th. Once arrived it will be shipped out on a first come first served basis to customers.)"

You may want to rethink your buying the theatre unit to use with an RS2. I don't have a final answer yet but its not looking good for us with the Gennum GF9351 chip. JVC says that they farm out the firmware writing to the Video Processing chip manufacturer and usually when a product is discontinued they have no way to go back and make changes like this. I also looked at the chip spec and it isn't clear if it even supports genlock. Some of the newer chips have it in there specs that it is a supported option. I'll post the final answer when JVC confirms if they can make a change like this or not. Stay tuned!

The company who makes the chip claims that the GF9351 chip is still available for order but not to be used for new designs which probably means they don't support it any more.

I could be jumping the gun posting this but I think the writing is on the wall.

Ron
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post #17 of 188
5/26/11 at 12:08am
Thread Starter 
Which would mean the RS2 could never work with this device?... that would figure.
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post #18 of 188
5/26/11 at 6:11am
Quote:
Originally Posted by plissken99 View Post

Sigh...

"EXPECTED SHIP DATE: MAY 30, 2011 ORDER TODAY TO RESERVE YOURS!

(Stock was shipped from the manufacturer to our distributor on May 25th. Once arrived it will be shipped out on a first come first served basis to customers.)"

Sorry about that. Was really hoping to hear the good news that they were ready to ship to customers on (or before) the 25th.

Kal
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post #19 of 188
5/26/11 at 9:35pm
Folks! It is official! None of the JVC models support frame lock. Straight from the head of engineering in the D-ILA division at JVC. The RS1 is too old and no support left to write updates.
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post #20 of 188
5/26/11 at 9:45pm
Thread Starter 
Cancelling my order... goddammit!
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post #21 of 188
5/27/11 at 12:41am
Quote:
Originally Posted by Ronomy View Post

Folks! It is official! None of the JVC models support frame lock. Straight from the head of engineering in the D-ILA division at JVC. The RS1 is too old and no support left to write updates.


Does this include the RS20 which I believe has a different video processor?

Of course now JVC know frame lock enables an upgrade path that does not involve a brand new JVC, the cynic may suggest that they have no motivation to admit to/upgrade firmware such a capability even if it does exist.
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post #22 of 188
5/27/11 at 5:16am
They said most discontinued models can't be updated although I would check with JVC or ask Jonathan to ask JVC directly for your model.
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post #23 of 188
5/27/11 at 5:26am
I really have enough this morning with JVC's customer service....

#1

Quote:
Hello,

I own this projector (model DLA HD250) and heard that some previous projector Like the RS1 and maybe RS2 has a problem with frame locking or genlock. Thus forcing the projector to drop a frame from time to time to keep up with the 60hz refresh rate.

I would like to know if this apply to my HD250 as well or is this has been corrected with newer projector?

Thank you.

#2

Quote:
Thank you for contacting JVC Customer Care, my name is Tamara, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance.

There are no known issues with the DLA-HD250 projector. Are you experiencing any difficulties with the unit?

If you have any other questions please let us know at customerrelations@jvc.com.

Sincerely,

Tamara H.
JVC Customer Care

#3

Quote:
Hello,

Not for now, but I plan to buy a new product called 3D VIP theater and connect it via HDMI.

Now this product needs the projector to really frame lock without any frame drop. That's why I'm asking.

Do you know if the video processor/chips is different on my HD250 than the previous generation of projector like the RS1?

Thank you.

#4

Quote:
Hello,

Do you have infos yet about the questions asked below?

Thank you.

#5

Quote:
Thank you for contacting JVC Customer Care, my name is Tamara, your email care specialist. We value you as a JVC customer and appreciate the opportunity to be of assistance.

I do apologize, but we do not have the information you are looking for readily available. Since the DLA-HD250 is not designed for 3D projection, we can not say for certain if the 3D converter will work with this model.

If you have any other questions please let us know at customerrelations@jvc.com.

Sincerely,

Tamara H.
JVC Customer Care

#6

Quote:
I understand, but can you provide de video chip/chipset used?

Thank you.

#7

Quote:
Thank you for your reply. This is Mary, your email care specialist.
Unfortunately, we do not have the requested information on this product. We apologize for the inconvenience this may cause you.
If we can be of further assistance, please let us know at customerrelations@jvc.com or by phone at 1-800-252-5722. Our hours of operation are Monday through Friday 8AM to 8PM , Saturday 8AM to 5PM or Sunday 9AM to 4:00PM .


Sincerely,

Mary R.
JVC Customer Care Center

#8

Quote:
Hello,

I'm very disappointed with the "pre-made" answers you give. Would it be that difficult to ask engineering or someone else on a higher level, those technical questions I've asked?

I'm asking simple questions like what is the video chip model/number of the HD250 and if the HD250 has the frame locking issue (dropping frames from time to time)

Would it be possible to talk honestly like 2 human beings would do. It feels that I'm talking with a recording machine.

Hoping to get more intelligent answers now.

Thank you.

Now waiting for their answer....

I should have bought a 1300$ Epson compared to this 2500$ JVC and it would have worked. Sigh...

Pitou!
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post #24 of 188
5/27/11 at 5:52am
Quote:
Originally Posted by Ronomy View Post

Well you can watch it shift in and out of sync if its not locked. If they don't fix it I still plan to build a little circuit to drive the emitter. Maybe I can come up with a way to flip the eye polarity when it does flip the wrong way.

I'm wondering about the announced product on the VIP website regarding 3D-Discover with 3D-Sycnodes scheduled for summer release will address that issue?

Can an external device establish frame-lock?
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post #25 of 188
5/27/11 at 8:34am
Thread Starter 
Got a refund already. I still say if by some miracle they can make these work with JVC projectors, I'm all over it. Still really happy with the RS2, don't forsee a new projector for a few years.
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post #26 of 188
5/27/11 at 10:26am
Just got this answer from JVC...

Quote:


Thank you for your reply. This is Mary, your email care specialist.
I have personally replied to your requests, and please rest assured that these are not automated responses. Please note that the requested information is not disclosed and cannot be researched. An update alone would not allow the requested function on your unit, since it would require hardware, not just simple software update. Whenever an adapter/accessory becomes available, if one is released, it will post online through our website. Please visit the site periodically for updated items for your model. Thank you for your time, we appreciate your business!
If we can be of further assistance, please let us know at customerrelations@jvc.com or by phone at 1-800-252-5722. Our hours of operation are Monday through Friday 8AM to 8PM , Saturday 8AM to 5PM or Sunday 9AM to 4:00PM .


Sincerely,

Mary R.
JVC Customer Care Center

I'm wondering if they're looking for an extenal box (adaptor?) that could frame lock correctly...

Pitou!
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post #27 of 188
5/27/11 at 10:44am
Quote:
Originally Posted by Pitou View Post

Just got this answer from JVC...



I'm wondering if they're looking for an extenal box (adaptor?) that could frame lock correctly...

Pitou!

No she gave you another response meaning she doesn't know or the person she got the answer from doesn't know. Contact Jonathan at VIP and ask him to find out if your model can be updated. The video prcessing chip in the projector needs to be set to frame lock or Genlock mode. Its possible it doesn't support that mode. Your projector is still active so maybe they can get this working for you but you have to ask through VIP who is in direct contact with the head engineering manager in the D-ILA division at JVC Pro. Forget about the online request.

Ron
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post #28 of 188
5/27/11 at 11:59am
I am pleased to see that JVC has stated that their current product does not have enough internal firmware memory hardware to add the additional features you have requssted. Apparenly the previous posters that claimed the adding the requested features to JVC's current product since it is simple firmare to write test and release and that the firmware memory to add these featiures is available on the current JVC systems. but if this infromation is invalid then no changes are possible.
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post #29 of 188
5/28/11 at 10:56am
Since the vip products are upconverting from 24 Hz to 60 hz and so many 60 hz projectors have issues with the 3D image, isn't maybe the problem in the vip products. The 60 hz projectors don't sync correctly due to this upconversion in the vip products. The sync needs to come from the projector because of this and not the vip. Supposedly nvidia 3D 60 hz operation does not have this problem.
60 Hz Projectors I have that I thought worked still have sync issues. The only one that works is the 3D acer H5360.
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post #30 of 188
5/28/11 at 11:41am
Quote:
Originally Posted by mkoss View Post

Since the vip products are upconverting from 24 Hz to 60 hz and so many 60 hz projectors have issues with the 3D image, isn't maybe the problem in the vip products. The 60 hz projectors don't sync correctly due to this upconversion in the vip products. The sync needs to come from the projector because of this and not the vip. Supposedly nvidia 3D 60 hz operation does not have this problem.
60 Hz Projectors I have that I thought worked still have sync issues. The only one that works is the 3D acer H5360.

I don't think it's the VIP; the unit works fine with my 60hz Optoma HD70. It has worked as advertised for 90% of the users with 60hz PJs on these boards.

Are you putting the 60hz/120hz dipswitch on the VIP in the correct position?
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