Time Warner Cable - Signature Home Service - Page 6

I'm positive at this point that Time Warner has written me off and will not solve the issue. I never got a call back from my area supervisor about getting the recently approved Arris Gateway and will basically be left to my own devices in deploying my own networking gear to get it working (hopefully) with their modem. I'm now off for two weeks and although I have a few installs, I will have time to dedicate to restructuring my network. Should this fail with their modem, I will downgrade back to standard Roadrunner Triple Play. I'm also watching Dish now that they are pushing some nice deals with the Blockbuster package.

My only advice is if you want to try Signature Home, verify there is no contract (there shouldn't be). Try it and know that you can can it if you aren't happy with it. I know they are now pushing it hard here with ads trying to make it look sexy (yes, sexy) with a couple snuggling, etc and the ad touting Advanced DVR... really? I don't have an Advanced DVR - I have the same crap Navigator powered DVR everyone else has!?!?!? They also tout the Concierge Service - sure, you don't have hold times and may get quicker service calls, but the CSR's or PSA's are just as uninformed as standard TWC reps. The Wideband is nice, but I notice no real speed difference while just surfing pages - only when downloading large files.

For now, I'm am NOT recommending Signature Home to my customers or friends in this division. It's too problematic and the equipment is far too glitch riddled. That said, I reiterate my above comment of try it if you want too. I'm finding it's not really a great value for the price point.

I was quite happy with the service up to the point where I "upgraded" into Signature Home. I had NEVER had any issues with Roadrunner or Digital Phone (for 5 years since moving here) with the Arris Gateway. I've had nothing but issues since the move to Sig Home. I isolated the modem connection issues (NOT TWC!) and since then the phone has been OK. However, to this date I have had zero satisfaction with the Wideband (the main reason I went into Sig Home versus just adding on Whole Home DVR to my old package. I was a proponent of TWC, even explaining benefits to my customers without actually endorsing. I'd just point out the pros and cons for them to decide.

Up until my Sig Home move - the only real gripe was Navigator. The software is still lacking the most basic features of a DVR GUI and has problems. However, I was getting a good enough rate to overlook it's faults in the hopes they will actually listen to us and add the desired feature sets and usability tweaks.

Now that I have some time off from my full time job, I fully intend to stop by my local satellite place and examine the Dish 922. I also will give some effort to tweaking my network in an effort to get it performing correctly. On that topic is again an issue where I take fault with TWC. They have so much as admitted they CANNOT fix of find the issue causing my Internet problems and that I may use my own networking equipment instead of theirs. However, when I ask for a discount because they cannot provide me with the service as advertised they say no.

So, once I run through my troubleshooting again I will see where it stands. If I cannot circumvent the issue then I will see about opting out of Sig Home as I have planned. I'd hate to give up the Wideband speed, but I'd rather have reliable a connection versus a slightly faster one that needs constant interaction from the user.

As far as Time Warner making a big mistake giving up on me - I really believe these companies have gotten so huge and poorly managed that they just don't care. TWC will still make billions in profit each year without me. That's just the reality of the world today.

ADD ON:

Here is the new Signature Home Ad Campaign... What a bunch of bull! (This refers to my earlier post of trying to make it sexy).

http://www.timewarnercable.com/corpo...mmercials.html

Time Warner puts MoCa filters on the incoming line and on each output that is not connected to a Whole Home set top.


Also, a note to other Signature Home customers - it appears we are the first to get the upgraded Search function featuring Keyword Search. It should show up with ODN Version 5.0.0_6.

Signature Home would be great IF TWC deployed a good Gateway device. That is the shortcoming of it all.

Filters depend on how exactly your setup is wired. A MoCa filter should not be hindering your cable modem as the frequency band isn't close. I'd call them if you're a Signature Home customer. They should have a tech dispatched to isolate your issues.

I'm at a loss as to why you can't call Time Warner to check this out? You say there is damage equipment, so get them out to replace it.

Exactly - but even if he had a MoCa filter on his incoming feed, it should not hinder his Roadrunner. The new Arris Gateways have the MoCa filter built right into the modems. It sounds like there is something else in play here.

TWC has the MoCa adapter built into the set top box, not the modem/router. (In fact, the modem gets filtered out). Each DVR or Client communicates with each other. Signature Home still has a long way to go. If you use their equipment be prepared for endless problems. I still cannot get LAN connected computers to hold the DNS settings and mobile devices constantly have to be renewed. Whole Home works, but Navigator which basically runs it needs better management tools for the boxes. The only thing really keeping me in Sig Home at this point is the Wideband (which I still have to reset daily).

Same difference if the filter is there or coming off the leg of the splitter that goes there. All a MoCa filter does is act as a bandpass filter, blocking a certain frequency range used by the MoCa devices.

No, but I haven't really tried to work on cascading my routers because I just haven't had time. I did get the modem into bridge mode, but still had issues using it with multiple routers. I really just want a good Gateway device like the Arris. It's a real pain in the ass for my work to, because I'll do a computer repair and start applying updates and patches only to have to constantly engage the connection. Time Warner tech has been worthless, so I know I'm pretty much on my own to resolve it.