Originally Posted by rockyp
Time Warner is making a big mistake in giving up on you. This thread has had over 14,000 views and you've become the "poster boy" for Signature Home.
Anyone googling for positive user
reviews will have a hard time finding any. Now that I'm back at my old rate for another year, Sig Home doesn't look that attractive anymore. So for the time being, I'll try RR Extreme instead. From what I understand, this also means having to upgrade to a DOCSIS3 modem.
Incidentally, I've been with Time Warner (mid-Ohio) for over 12 years and have been happy with their service (until the recent rate increase). Reading various forums, quality of service depends a lot on where you are located. I've been quite fortunate so far.
I was quite happy with the service up to the point where I "upgraded" into Signature Home. I had NEVER
had any issues with Roadrunner or Digital Phone (for 5 years since moving here) with the Arris Gateway. I've had nothing but issues since the move to Sig Home. I isolated the modem connection issues (NOT TWC!) and since then the phone has been OK. However, to this date I have had zero satisfaction with the Wideband (the main reason I went into Sig Home versus just adding on Whole Home DVR to my old package. I was a proponent of TWC, even explaining benefits to my customers without actually endorsing. I'd just point out the pros and cons for them to decide.
Up until my Sig Home move - the only real gripe was Navigator. The software is still lacking the most basic features of a DVR GUI and has problems. However, I was getting a good enough rate to overlook it's faults in the hopes they will actually listen to us and add the desired feature sets and usability tweaks.
Now that I have some time off from my full time job, I fully intend to stop by my local satellite place and examine the Dish 922. I also will give some effort to tweaking my network in an effort to get it performing correctly. On that topic is again an issue where I take fault with TWC. They have so much as admitted they CANNOT fix of find the issue causing my Internet problems and that I may use my own networking equipment instead of theirs. However, when I ask for a discount because they cannot provide me with the service as advertised they say no.
So, once I run through my troubleshooting again I will see where it stands. If I cannot circumvent the issue then I will see about opting out of Sig Home as I have planned. I'd hate to give up the Wideband speed, but I'd rather have reliable a connection versus a slightly faster one that needs constant interaction from the user.
As far as Time Warner making a big mistake giving up on me - I really believe these companies have gotten so huge and poorly managed that they just don't care. TWC will still make billions in profit each year without me. That's just the reality of the world today.ADD ON:
Here is the new Signature Home Ad Campaign... What a bunch of bull! (This refers to my earlier post of trying to make it sexy).http://www.timewarnercable.com/corpo...mmercials.html