Time Warner Cable - Signature Home Service - Page 9

That is exactly the big problem. Companies like ESPN/Disney force the cable companies to buy their package and put it on a basic tier. Otherwise, they can't buy it at all. They will not allow it on a separate tier. That is the reason there is no NFL Network on TW. NFL Network wants their programming on the basic tier or no sale. TW told them to shove it. That one is easy because it is standalone. Where ESPN is multiple channels that are not just sports. As prices get out of control, something has to give. I just don't know who will force the issue. You can always cut the cable. But that is not the real answer. STBs are totally addressable. Getting congress to force ala carte is the only way. I would rather pay $50.00 for 10 stations I watch rather that $100.00 for 150 stations I don't watch.

I did find out that NFL Network dropped it's Basic/Cable/Standard Service demand with TWC, but they could not agree on a Price for the Digital Value Package. They should put that channel into the Sports Pass Package, but won't, because not enough people subscribe to it. We get Sports Pass, because a family member loves Tennis Channel. But if Tennis Channel were moved, I would drop Sports Pass.

I think Ala Carte sounds good in theory but not in practice. Because everyone will insist that their stations are better than everybody eles' and the MSO' would just put total crap on basic service. Like antenna stuff for $25 a month. Let's say a Sports Thing is $35 a month. (Sports would be the most expensive of the ala-carte channels. The athletes and station owners would see to that.) A Digital Cable Package, $25 a month. Each premium movie channel say $15 a month. All ala-carte. Your total without tax and franchise fees plus other crap is $100, right there.

$50 for Internet, $40 for Phone. We are back to the $190 cable TV bill. My belief is that they would structure the packages so that you would have to pick three of them, just to get what you wanted. I don't think you would be able to find everything you wanted for $35 a month. The powers that be, won't go back to 1990's type rates.

I just do the Triple Play thing and work out a new deal every 1-2 years. I can drop my Premium Movie Channels, (at least one) unless they can keep me close to my current rate when my discount expires.

I also oppose government intervention, because the feds have enough problems with politics and the economy as it is. The last thing they are going to care about is fixing cable issues.

Jack

PS. TWC I still think gives you the best deals/discounts and will be (usually) willing to work out new deals when they expire. The competition however, has better and more modern equipment and in many cases, better customer service, (more knowledgeable.) TWC skill and knowledge varies too much from division to division.

Google search on my error message brought me here. Same modem as you guys, Time Warner Cable in Allen Texas. 30 Mbps plan. My modem will crash about 4 times a day, usually when using Apple related devices (iPad, iphones). I am actually starting to think it is a problem on Apples end. I will keep reading through this forum though for any insight as I have not made it all the way through yet, but right now, this is a pain in the ass.

Thu Jan 05 21:21:10 2012 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=2c:9e:5f:e0:40:9c;CMTS-MAC=00:01:5c:32:79:14;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 05 21:21:10 2012 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=2c:9e:5f:e0:40:9c;CMTS-MAC=00:01:5c:32:79:14;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=2c:9e:5f:e0:40:9c;CMTS-MAC=00:01:5c:32:79:14;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Thu Jan 05 21:20:20 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:9e:5f:e0:40:9c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Thu Jan 05 21:19:47 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=2c:9e:5f:e0:40:9c;CMTS-MAC=00:01:5c:32:79:14;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 05 20:11:17 2012 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=2c:9e:5f:e0:40:9c;CMTS-MAC=00:01:5c:32:79:14;CM-QOS=1.1;CM-VER=3.0;

How can you check to see if there is a firmware upgrade. I was digging through the modem settings via the web client and can't find one anywhere.

Hi All,

I am considering whole home.. And possibly signature home.

I have my own MoCA network that I definitely need to retain - does anyone know what MoCA channel TWC is using? If I do not go the signature home route, I would try just getting my stuff out of the way and hook it back up after they leave.

If I *do* go the signature home route(I really feel no need for faster internet, it will come down to price), am I correct that:

1. They put a MoCA filter at the POE, no where else
2. The Wideband router is separate from the phone modem
3. The Wideband router is easy to configure just to be a modem so I can use my own router
4. Doing #3 will also solve the stability issues everyone is having (or at least might)

Thanks!
xnappo

[EDIT] After looking at the TWC site, I now see the same thing as OP. I am paying $155 for modem/phone/TV with HBO, cablecard(Tivo) and one converter. Adding two DVRs and removing the cablecard and converter is $47.50! Cheaper to do Signature Home... But then I have to deal with these nasty modem problems!

I have had Sig Home for almost a year. It has always been very speedy even when accessing the other DVR. About 2 weeks ago I turned on the down stairs DVR and TV. It came up on channel 1, usually a sign that there was a firmware update. Checked diagnostics and could see no change. The DVR was slow as molasses, accessing the bedroom DVR was even slower. I thought, this is what everyone else is talking about. The next night everything was back to it's normall speedy self. Didn't do a reboot or anything, go figure.

8642HDC boxes

That seems really odd - why would they do that I wonder? Not sure exactly what you mean - did they go to each unused outlet and put a filter on the jack? Behind that wall? Or just something at the POE using splitters(like splitter with one leg filtered and connected to all non-DVR jacks and the other side to DVR jacks)?

At any rate - is there anything stopping me from removing the filters other than the POE filter?


Okay, thanks.


Thanks.


So some background on me - I have been following Navigator for a LONG time. I jumped to TiVO back when then switch from SARA broke eSATA and the drives were tiny.

Of course - the reason I want to switch from TiVO is actually mostly TWCs doing(I know you are shocked). Their insistence on setting the copy protect flag on everything except the locals makes TiVO multi-room impossible. And having two TiVOs is very expensive (my family is getting to the point where we really need a 2nd DVR and more tuners). The SDV solution (tuning adapter) is also painful - it is better than it was but still glitchy as heck. Finally, the amount of VOD content is actually somewhat compelling now, unlike when I switched 3-4 years ago.

I have also looked into the Ceton solution - however the lag with channel changes when watching live TV on the extenders would have a low WAF, and still have to deal with SDV and no VOD.

Sigh. I really don't like any of the solutions. What I really want is a TiVO Premiere Elite with a multi-room extender and for Tru2Way to actually exist outside of white papers... Wish Moxi didn't get out of the business too!

xnappo

My line from the street has a 2 way splitter, 1 leg to the the 2 modems, the other to a filter and then to a 4 way powered splitter. Filters on the 2 TVs with no DVR

Hi Ben,

Thanks a lot for all the information. Part of me wants to jump in in some masochistic desire to participate in debug/support of other users - however you have pretty much convinced me to wait a bit(grass not so much greener). My Tivo subscription isn't over until August - I think I am going to wait and see if they come out with a multi-room solution between now and then. Signature home 'white glove' sounds good, but personally I don't want them in my house. I want a connection from the curb, then support for the equipment *I* hook up how I see fit.

Will keep up with this and the Navigator thread to see how things progress.

xnappo

The problem is with the way whole house DVR gets setup. Signal strength is checked. Both DVRs are installed, configured and verified to function correctly. Then the tech goes to his van and logs into the head-end. Selects the Ids for the 2 DVRs and tells the system to link the 2 together. Both DVRs reboot and they can then "see" each other. Doubt that they can figure out a way to get this to happen with a customer install.

txfeinbergs, don't feel bad it's not Apple products screwing up TWC service, it TWC and Morotola products screwing up. I also live in Allen, TX, just got Sig Srv Sat (1/14) and have had nothing but issues. Took 12 hrs for one of my DVRs to register, my modem has been dropping out all day today. Starting digging into the whole "Missing BP Configuration Setting TLV Type: 17.9" error as well, which led me here. I have all Windows desktops, laptops, Android Phones, and X-boxes hanging off my network, no Apple products. When my network does stay up, its fast alright (52Mbs), but my ping sigs to quote.yahoo.com went from 32ms on average before the upgrade, to 150+ms. Don't have time to dig into this until next weekend, and after being on the phone with TW for 30 mins today, I can say I am NOT a happy camper with TWC.

Madeviate DOS detection is turned off everywhere in all parts of your network. With these new speeds a lot of devices, including the TWC modem/router, think that the device is being attacked

I need to know if it makes a difference which cable jack ( I have two) that my splitter with the phone and and modem goes too. It's now connected to the one in the bedroom and I want to move it to the living room. Can I just swap the two or do I need a tech to come out. Thanks!!

The filters filter above 1GHz, so moving the modem to MoCA filtered location will not cause a problem, moving the cable box on the other hand would.

Personally I would take out ANY filters they installed other than the one at POE. You get slight signal loss any time the cable goes through a connector.

xnappo

I am a sig home with the whole home DVR, I just have two. One setup in the bedroom with all the phone and modem stuff and then one in the living room thats just cable to DVR. I just want to swap the setup.

Sorry I only read a few of the first pages you posted. And now the last page.


So you have a house amp connected to your house? So its:

Tap>drop>ground block>house amp>8-way splitter>coax to devices?


I can tell you the major issues you have been having have more to do with that amp than anything.

Amp's are band-aids when it comes to cable/internet services. At Comcast where I worked as a tech for many years. ALL cable service providers use them as a band aid.....not a solution.

And you would not believe how many ebay, radio shack, best buy amps I took out of houses because they think its this magic item that will make everything better.

But most people don't know, these are amps......GARBAGE IN GARBAGE OUT.


There will always be noise, ingress, whatever you want to call it on a system. With an amp you're only making it worse.


Ive installed cable in Oprah's vacation house where I live. Its bigger than a Hampton hotel. And not a single amp was used.....its all in how the tech thinks about things and how you run it.


Also, traps (or as you call them, filters) are bad. Always have been always will be. They were never meant for the elements, but most techs put them in the elements and they go bad fast. And they get recycled. Never tested to ensure they work.

I had a trap that was blocking everything in the 500mhz freq range.....just 500-598mhz. For no reason, and it was an hbo trap too.


idk, kinda bored and registered to post this.....most likely not helpful, but whatever.


If you ever have any questions lmk. I have worked for 2 cable companies and multiple systems.

CT-4 at Comcast
CST-2 at Knology

Define slight signal loss at the connector please?

Just because its a -10 db loss does not mean its harming the signal.


Boxes need to be about the same power signal as the modem (neg7 pos7 is my rule of thumb). And as far as the TX goes.....a box can rock a 55 and be ok....modems....not so much.

So you really need to see what the signal is behind the device to determine if you need that amp or not.

And no cable service provider is allowed to leave rg59 UNLESS its for tv only with out a box. That's all the cable service providers policy.

I had a job out at a fire station.....in the house box was 14 4-ways, which are neg7 loss even. They still had enough signal for them to have 4 modems, and the rest were digi boxes. And they did not even run main line into the building. From the tap was rg11. Just so happened to be great signal off that tap (pos 15-20 across the board on 116-80-70-2)

I have also run multiple drops (4 port tap and only 2 houses get fed off it). Both were 320ft drop runs (rg11) and one went for the modem only, other drop went to 5 digi boxes (vacation beach house).

Its all in the wire management......amps are not needed. End of story.

Amps are needed sometimes depending how the system is designed. Any amplifier needs flat inputs to the hybrid to get good outputs both analog and digital. I am happy that you achieved good results with out using them, but you can not make a blanket statement that includes every system in the US.

What are you talking about?


You know we are talking about cable coax house amps right? Not a speaker amp......

Yes, Hybrid amps are used in both house and Field (line amps) Field amps are push-pull design. Either way you need flat levels into the amp, reverse tilt with the low band levels higher than 8dbmv will cause issues with QAM's in systems having an analog with digital tier. Should have been covered in CT-3 class.

Seems that everyone is a expert. I've found that "the more that I know, the more I know that i don't know". Sage advice for many of those here.

I am not an expert, never put anything in my claims either. After 27 years in the this industry I can tell you that I do learn something new everyday...

Forward path is pretty easy to learn, but return path is something different everyday.