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Time Warner Cable - Signature Home Service - Page 18

post #511 of 526
Quote:
Originally Posted by BenJF3 View Post

I will likely not be participating in this thread much longer as my phone number port completes earlier than expected on 8/29 and I'll be turning in all my TW owned equipment that day. If I don't the bill goes up $55 a month to $255 - yup, turn off home phone from the Sig Home package and the bill GOES UP!

Yeah, I really want to :

- Get my own modem
- Switch to Ooma

But.... I am worried even dropping phone and the modem lease will result in a higher bill.

To be clear - I am not on Sig home.

I have:

RR Standard
Digital package
Phone
Cable Card
HBO

$145 after tax.

xnappo
post #512 of 526
Thread Starter 
Dropped Time Warner Cable & Phone effective today as well as downgraded to Extreme 30/5 Internet. Inquired about keeping Cable active via my CableCard only and was quoted a rate of $178 for both. That puts the rate for Digital Cable at close to $100 a month which is completely absurd. I am now transitioning over to my OTA plus streaming. I'm looking into the PlayOn software as well. So my Signature Home bill drops from $218 a month down to $91 for just Internet (which is still absurd), but that's what monopoly status gives you since I have no other broadband option.
post #513 of 526
Quote:
Originally Posted by BenJF3 View Post

Dropped Time Warner Cable & Phone effective today as well as downgraded to Extreme 30/5 Internet. Inquired about keeping Cable active via my CableCard only and was quoted a rate of $178 for both. That puts the rate for Digital Cable at close to $100 a month which is completely absurd. I am now transitioning over to my OTA plus streaming. I'm looking into the PlayOn software as well. So my Signature Home bill drops from $218 a month down to $91 for just Internet (which is still absurd), but that's what monopoly status gives you since I have no other broadband option.

Drop internet to a more realistic 2-5 Mbps and you will probably cut your cable bill in half again.

30/5 internet seems awfully high speed for someone on a budget. Also, how often is it utilized, and how often is it available at those speeds? is 30/5 a guaranteed speed, or just another gimmick? Might as well cut it down to what they can guarantee all day long, which is probably 5-10 Mbps.
post #514 of 526
Thread Starter 
Not a budget issue. I use the extra bandwidth upstream. I dropped Sig Home because of the piss poor service, crappy whole home DVR and overall lack of value for the dollar. Living without it for the past week and not missing it. Many people I know are looking for alternatives as well because the are sick of the daily box reboots required just to watch TV.
post #515 of 526
I am on the same path to drop Sig Home. I have been using it since 10/2010. I was one of the first users in my area. I am currently trying the new Tivo Roamio with M-Card and tuner adapter. So far it's working very well.

One thing I can say about TW is their internet at least here in Charlotte is rock solid and ALWAYS 50down and 5up. This is NOT DSL it doesn't change. I always get 50 down and have since 2010 with no outages that weren't weather related.

Not the same experience with their craptastic boxes. I despise TWC Sig Home boxes and look forward to ditching them.
post #516 of 526
Thread Starter 
I really don't have issue with the line up or Internet service. The phone service wasn't even that bad, but the overall price points are just of no value. Ooma just crushes TW Phone though. The biggest downfall was and is Navigator and the poor whole home solution as its implemented.

We may opt back into cable using Xbox 360's as our set tops with the TWC app for on demand, but I really think we are going to find the same setup with OTA whole home and play on plus streaming will be sufficient.
post #517 of 526
So much for great Signature service. Called today to find out why I'm getting a bill for Sept-Oct service when I cancelled everything on 8/24 and returned the equipment same day.
After waiting on hold for several minuted, idiot tells me not to worry, don't pay it and the credits I'm due will show up on the next statement. Went into the Chat online and the person I dealt with there told me the service was still active. She cancelled it retroactive to the date their equipment was returned.
post #518 of 526
Quote:
Originally Posted by saeyedoc View Post

So much for great Signature service. Called today to find out why I'm getting a bill for Sept-Oct service when I cancelled everything on 8/24 and returned the equipment same day.
After waiting on hold for several minuted, idiot tells me not to worry, don't pay it and the credits I'm due will show up on the next statement. Went into the Chat online and the person I dealt with there told me the service was still active. She cancelled it retroactive to the date their equipment was returned.
login to http://myservices.timewarnercable.com to confirm. It'll give u your current status and show any credits due. The login is usually active for 30-45 days after your final statement is mailed to you.
post #519 of 526
Quote:
Originally Posted by nyctveng View Post

login to http://myservices.timewarnercable.com to confirm. It'll give u your current status and show any credits due. The login is usually active for 30-45 days after your final statement is mailed to you.
Yes, that's where I found the statement. Now they have a disconnect appt scheduled.
post #520 of 526
Thread Starter 
Again, yet another reason not to deal with them. The sheer incompetence. However, to be fair, that is the way of the world today in big business.
post #521 of 526
Time Warner Cable (NYSE: TWC) will deploy video gateways later this year that will contain a DVR with six tuners and 1 terabyte of storage, COO Rob Marcus said Thursday (08/02/12) on the company's second-quarter earnings call. Time Warner Cable didn't name the set-top vendors that will supply it with gateways and IP set-tops. The gateway device it described is similar to the X1 gateway manufactured by Pace (LSE: PIC) that Comcast (Nasdaq: CMCSA) has deployed in Boston and Atlanta. Arris (Nasdaq: ARRS) is supplying MSOs with video gateway devices, and Cisco (Nasdaq: CSCO) and Motorola Mobility have also developed video gateways for their cable customers.

This TWC system still hasn't lauched. I have talked to several Signature Home representatives, but I seem to know more about this product than they do.

This seems a lot like the capacities available TODAY in the TiVo Roamio Plus HD Digital Video Recorder and Streaming Media Player, but of course that would be too good to be true. I’m thinking of jumping hardware bandwagons to TiVo, but I am concerned a bit about being late to that party and having the world move to video gateways and IP connected TVs and other devices. I am also about Apple TV, Google TV and Roku etc. getting access to regular network TV shows and having the direction head that way. It looks like my break-even point for a TiVo Roamio Plus HD Digital Video Recorder and Streaming Media Player, a TiVo Mini and Lifetime service for both of them is about 24 months.

What do you guys think?
post #522 of 526
Quote:
Originally Posted by sbmcruise View Post

Time Warner Cable (NYSE: TWC) will deploy video gateways later this year that will contain a DVR with six tuners and 1 terabyte of storage, COO Rob Marcus said Thursday (08/02/12) on the company's second-quarter earnings call. Time Warner Cable didn't name the set-top vendors that will supply it with gateways and IP set-tops. The gateway device it described is similar to the X1 gateway manufactured by Pace (LSE: PIC) that Comcast (Nasdaq: CMCSA) has deployed in Boston and Atlanta. Arris (Nasdaq: ARRS) is supplying MSOs with video gateway devices, and Cisco (Nasdaq: CSCO) and Motorola Mobility have also developed video gateways for their cable customers.

This TWC system still hasn't lauched. I have talked to several Signature Home representatives, but I seem to know more about this product than they do.

This seems a lot like the capacities available TODAY in the TiVo Roamio Plus HD Digital Video Recorder and Streaming Media Player, but of course that would be too good to be true. I’m thinking of jumping hardware bandwagons to TiVo, but I am concerned a bit about being late to that party and having the world move to video gateways and IP connected TVs and other devices. I am also about Apple TV, Google TV and Roku etc. getting access to regular network TV shows and having the direction head that way. It looks like my break-even point for a TiVo Roamio Plus HD Digital Video Recorder and Streaming Media Player, a TiVo Mini and Lifetime service for both of them is about 24 months.

What do you guys think?

Breakeven point is much shorter with DIY Whole house DVR. Our 12 tuner, whole house DVR serving 6 TV's paid it self off in a year, when compared to the cost of renting DVR's and boxes from Verizon.
post #523 of 526
I have a Roamio Pro and three MINIs. The break even for me is about 2 years. So far my switch from Signature Home to TiVo has been a very good one. It certainly isn't perfect but my wife is very happy and isn't that the whole point?
post #524 of 526
I found this on Fierce Cable: http://www.fiercecable.com/story/marcus-twc-tv-launch-sixth-platform/2013-12-09

Time Warner Cable (NYSE: TWC) will soon announce the launch of its TWC TV application on a sixth IP video platform, COO Rob Marcus said Monday at the UBS Global Media and Communications Conference in New York.

While Marcus wouldn't name the new devices that will support TWC TV, which lets subscribers stream programming on mobile devices, Roku set-tops and other IP-connected devices, one potential candidate is Google's (Nasdaq: GOOG) new Chromecast device. Google began supporting the HBO Go app on Chromecast in November. Outgoing TWC CEO Glenn Britt said in June that Time Warner Cable was also talking to Apple (Nasdaq: AAPL), which already lets cable subscribers access HBO Go and WatchESPN on its Apple TV set-tops.

TWC also offers access to its subscription video programming through Microsoft's (Nasdaq: MSFT) Xbox 360, Apple's iPhone and iPad, connected TVs from Samsung and Google Android devices.

TWC stock has surged in recent weeks on speculation that it is an acquisition target for other cable MSOs, including Charter Communications (Nasdaq: CHTR), Comcast (Nasdaq: CMCSA) and Cox Communications. Marcus kicked off his UBS presentation by noting that TWC would only strike a deal to sell its business, or acquire another cable company, if it were able to strike a deal that "is 100 percent in the best interest of shareholders."

Time Warner Cable has been testing a six-tuner super DVR from Arris (Nasdaq: ARRS) and had said previously that it would begin deploying the new set-tops by the end of 2013. It appears that the nation's second largest MSO may not hit that initial deployment target date. "We're hoping to get that in front of a meaningful number of customers over the next year," Marcus said.

The six-tuner DVRs, which contain 1 terabyte of storage space, will run a next-generation program guide. TWC will also deploy "satellite boxes," or thin-client set-tops that subscribers will be able to install in multiple rooms, which will be linked to the super DVRs, Marcus said.


Marcus said TWC also plans to replace DOCSIS 2.0 modems in several markets with advanced wireless gateways based on the DOCSIS 3.0 standard. That effort, known internally as TWC Max, will allow it to offer faster broadband speeds, Marcus said.

"Over time, more and more markets become Max markets. We're going to have a real name for that. The marketing team is working on that. I've been calling it TWC Max - I like the sound of it," Marcus added.

TWC will also increase the amount of video-on-demand content that it will offer subscribers in 2014 to 75,000 hours, Marcus said.
post #525 of 526
Thread Starter 
A little too late... I dumped them and pretty much watch no TV anymore. Not missing much and finding I can easily live without it.
post #526 of 526
I hear the video gateway product won't be available in Waco until 4Q-2014.
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