Originally Posted by BenJF3
2 - LAN Connected PC's
1 - iPhone
3 - Notebook Computers
1- Nintendo Wii
1 - Roku Media Player
1 - Blu-ray Player
2 - Internet Connected HDTV's
Occasional Guest Devices from time to time.
Also, tonight came another loss of the wireless connection. Wii would not connect and my iPhone would not connect. I ended up piggy backing a neighbors unsecured wireless. This **** is getting really stale. I'm going to call in tonight and get break downs of the individual packages, so I can price out what will happen for a downgrade. I'm hoping to get a Motorola Modem to try on the independent drop to confirm if it runs more stable. I am going to push hard to get them to allow me to use my own Residential Gateway from Cisco. Once Kyle is back from vacation I am going to discuss it with him. If I can't get anywhere then a I'm going back to my old service.
UPDATE: Called in and found out they never put my modem in monitoring. Spoke with a "PSA" about downgrading service. They have no clue about pricing and it seems like they make up pricing as they go. The end result would be $196.50
to go back into my original Triple Play and keep Whole Home WITHOUT a second DVR (Client Only). WTF!?!?! The call was confusing as hell. It's $20 for Whole Home add on, $12.95 for the DVR, $7.95 for the Client??!!! It's like an extra $40 just to keep Whole Home. I may scrap that too - it's just not worth it. She said I'd have to call retention and try to get into a promo for a better rate. Also, inquired about using/getting my own equipment and was told I can because they won't service it. I kindly explained that was fine by me because my old WRT54G router performed flawlessly for 5 years before I took on their equipment and that the can't guarantee my service anyway. Then she said that they would not guarantee the speed with third party equipment. They seem to be pushing their stuff really hard for some reason. These are the excuses that keep me away from a Moxi box or HTPC build. I can almost be assured of CableCard or SDV issues and then be told "too bad" we don't support those items. I've gone from being a pretty solid proponent of TWC service to flat out NOT recommending them for anything beyond basic levels. I had to laugh when she told me about the 30 day guarantee and that if I was within 30 days they switch you back, no questions asked. It's been two months now and I continue to be patient with them but they still cannot fix this. Everytime I call they poll the modem and say everything is fine. I explained how my wireless was out again tonight and was told to reboot all my devices. If I can't use my own Gateway I'll try a Motorola Modem again and if I have issues after that and they still refuse to allow me to use my own gear, then I'll be back into my old package. I may even can Whole Home DVR if it's going to be an extra $40 a month. NO WAY it's worth that.
Holy $___________! This is an absolute nightmare beyond comprehension!!! And you have been the best, most loyal, and patient customer for so many years this is just insane! This is getting so awful that it's almost what to do? Unless Kyle and Daryl can do a complete 260 degree turn around with your equipment and services when Kyle gets back, it's just gotten to the point, where you may have to almost dump all of TWC. And I would just say, "You guys are really helpful" but this equipment is just not holding for me as a power user, and this is just taking up too much of my money and time."
Ben seriously, your're almost ready to get this situation on some customer nightmares TV show or something, because at least in my opinion it's gotten that bad. And if level 3 guys and supervisors can't get this working after months and months of this crap, I would say "Goodbye."
Even if you go back to your own equipment, they have been screwing around with so much stuff, who's to say you're gonna get the service that was just fine pre-Signature Home? I just don't understand where everything went from so good for five years, where the only issues where Navigator's slowness and lack of features to much more severe problems. This is just getting ridiculous. I hope that these issues are not indicative of Signature Home service in other parts of the country, because if they are, that has to be just devastating to these users.
I mean WTF? Are you gonna have to downgrade to DSL just get reliable Internet back again? I don't understand why they can't even give you are simple yes or no on using your own equipment? But it's gotten too late for that.
The only saving grace would be if somehow, ALL of this crap was related to the U-Bee Modem, but at this point, I could certainly say "Screw It!" Get a reliable ISP and Internet connection, an antenna, and a NetFlix Subscription. Time to get your life and time back again.