I noticed that owners of the Onkyo HT-RC270 and Onkyo TX-NR708 have begun to experience similiar failures and thought it would be best to compile these complaints into one thread. Also as suggested by some owners below the Onkyo TX-NR808, Onkyo TX-NR1008, Onkyo TX-NR5008, and Integra 80.2 also seemed to have this problem.
Current complaints are being logged in these posts
Onkyo 708
Onkyo 270
The symptoms of these failures include the following
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes OR listening modes.
*Unit does not respond to power button - must unplug to turn off.
Onkyo technical support is having 270 and 708 owners send in/bring in their receivers to service centers for repairs. Desmo907 sent in his unit and was told they had to clean the connectors from the display board to the microprocessor. He said Onkyo said the issue was oxidation but probably won't happen again. However approx 3 weeks after getting the unit back the problem came back.
Osirus23 sent in his 708 for repair and stated the following on his experience
"First time the tech. told me he replaced the wiring harness and plugs from the front to the main board. He told me "there was a service bulletin stating that this year's models used different wiring than last years and that these wires were defective or failing..." anyway, I couldn't believe I waited nearly three weeks for the repair only to hear that crap. Apparently Onkyo has chosen to acknowledge the problem and proposed the absolute cheapest fix possible"
Regardless of the model it looks like both owners are having the same symptoms but Onkyo is addressing them in inconsistent and random manners.
As someone had suggested maybe if we put together a list of owners we can direct Onkyo to this post and maybe they can provide us owners who are having the problem a REAL solution rather than just band-aid fixing the problem as the two owners above have expereinced.
As a quick reference here is the list of members who have had this problem with their AVR
1. eliteconcept
2. no_worries
3. spiritfox
4. y_p_i
5. itauditor
6. osirus23
7. bateleur
8. braunbear
9. kidcactus
10. gdhugh
11. cyberscott
12. demiller66
13. Mr. Burns
14. Adam.C
15. jayatla
16. Morik
17. cvmccoy
18. Nathan_r
19. Mcallister
20. desmo907
21. WendyH
22. Kuroyama
23. Jake16
24. mjnagran
25. bakerwi
26. irr1449
27. yruaskin
28. chmccorkle
29. sschumann
30. hankd
31. zoso060
32. suby555
33. bacchus
34. DallasM
35. peter111
To keep consistent record please post the following.
1. Model
2. Purchase Date or approximate date
3. Place where purchased
4. First symptom to appear
5. How long after purchase until first symptom appeared?
6. Was the symptom consistent or intermittent?
7. Which symptom(s) (listed above) are you experiencing?
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?
Maybe we can get some real answers from Onkyo and some real solutions.
If I am missing any important data let me know I'll add it to the list.
My data is as follows
1. Model- 270
2. Purchase Date or approximate date- March 1 2011
3. Place where purchased - Amazon.com
4. First symptom to appear - Unit not responding to remote or Power button on unit
5. How long after purchase until first symptom appeared? - 3 months
6. Was the symptom consistent or intermittent? - Intermittent so far.
7. Which symptom(s) (listed above) are you experiencing? - Have experienced all of them.
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?
Current complaints are being logged in these posts
Onkyo 708
Onkyo 270
The symptoms of these failures include the following
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes OR listening modes.
*Unit does not respond to power button - must unplug to turn off.
Onkyo technical support is having 270 and 708 owners send in/bring in their receivers to service centers for repairs. Desmo907 sent in his unit and was told they had to clean the connectors from the display board to the microprocessor. He said Onkyo said the issue was oxidation but probably won't happen again. However approx 3 weeks after getting the unit back the problem came back.
Osirus23 sent in his 708 for repair and stated the following on his experience
"First time the tech. told me he replaced the wiring harness and plugs from the front to the main board. He told me "there was a service bulletin stating that this year's models used different wiring than last years and that these wires were defective or failing..." anyway, I couldn't believe I waited nearly three weeks for the repair only to hear that crap. Apparently Onkyo has chosen to acknowledge the problem and proposed the absolute cheapest fix possible"
Regardless of the model it looks like both owners are having the same symptoms but Onkyo is addressing them in inconsistent and random manners.
As someone had suggested maybe if we put together a list of owners we can direct Onkyo to this post and maybe they can provide us owners who are having the problem a REAL solution rather than just band-aid fixing the problem as the two owners above have expereinced.
As a quick reference here is the list of members who have had this problem with their AVR
1. eliteconcept
2. no_worries
3. spiritfox
4. y_p_i
5. itauditor
6. osirus23
7. bateleur
8. braunbear
9. kidcactus
10. gdhugh
11. cyberscott
12. demiller66
13. Mr. Burns
14. Adam.C
15. jayatla
16. Morik
17. cvmccoy
18. Nathan_r
19. Mcallister
20. desmo907
21. WendyH
22. Kuroyama
23. Jake16
24. mjnagran
25. bakerwi
26. irr1449
27. yruaskin
28. chmccorkle
29. sschumann
30. hankd
31. zoso060
32. suby555
33. bacchus
34. DallasM
35. peter111
To keep consistent record please post the following.
1. Model
2. Purchase Date or approximate date
3. Place where purchased
4. First symptom to appear
5. How long after purchase until first symptom appeared?
6. Was the symptom consistent or intermittent?
7. Which symptom(s) (listed above) are you experiencing?
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?
Maybe we can get some real answers from Onkyo and some real solutions.
If I am missing any important data let me know I'll add it to the list.
My data is as follows
1. Model- 270
2. Purchase Date or approximate date- March 1 2011
3. Place where purchased - Amazon.com
4. First symptom to appear - Unit not responding to remote or Power button on unit
5. How long after purchase until first symptom appeared? - 3 months
6. Was the symptom consistent or intermittent? - Intermittent so far.
7. Which symptom(s) (listed above) are you experiencing? - Have experienced all of them.
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?
