The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 37

Originally Posted by carageuw

I just retrieved my 1008 from summer storage where it has been kept for 6 months, and out of the box, the damn CBL/SAT bug is back again. It is stuck on CBL/SAT and does not respond to the remote control or front panel buttons, the only thing I can do is the moment is unplug the power and hopefully tomorrow morning it will heal itself.

Does anyone know how long it will take Onkyo to repair such a unit (or send me a replacement, a defect like this should warrant a recall), or can anyone confirm or say other wise whether the 2011 models such as 1009 0r 3009 has this problem?

The 1008 is an otherwise great machine if not for this stupid manufacturing/design flaw.

I bought mine back in February, and I started noticing the CBL/SAT bug probably three weeks into use. Usually it can be solved by taking out the power plug for prolonged hours, so I usually unplug the power when I leave for work to make sure it works at night.

Originally Posted by intoflatlines

For those of you (like me) that worry about shutting off by unplugging:

You can turn it off when it is cycling through listening modes by rotating the volume knob on the unit back and forth (so that you can see the volume start to change on the TV or front display) and pressing the power button.

Originally Posted by js19707

1. Model: PR-SC5508
2. Purchase date: Sep 6, 2011. Installed Sep 15, 2011. Light using since then, ~20 hours total.
3. Authorized dealer: Abt Electronics
4. First symptom: Input changed to CBL/SAT from BD/DVD on its own. Neither front panel buttons nor the remote respond to any command. Need to unplug power cord to turn it off. Even after leaving the unit off for a few hours, it still does not respond to front panel buttons or remote. Unit still responds to network commands.
5. How long until unit malfunctioned: October 21, 2011
6. Sent to: didn't contact Onkyo service repair yet, just started.

7. Status: will contact Onkyo on Monday. Pissed off because they obviously were wrong when they said my unit was built late enough to have been built without the problem. Unfortunately, i'm outside the 30d return window for this unit. I'm annoyed at having to send my still-new unit away for a few weeks to be man-handled at a service center that may or may not fix the problem

Originally Posted by js19707


I believe there's a good chance that the new unit will exhibit the same issues (but I acknowledge that we don't know the actual incidence of issues, only Onkyo does.. and they're not saying). I'm not sure whether ABT will be willing to continue to exchange units if they continue to fail in this same manner; obviously the longer it takes for the unit to fail, the more likely I'll be having to deal with Onkyo and their repair centers. I guess I'm hoping that if it has the IDE cable problem it will fail quickly

Originally Posted by carageuw

I've talked to Onkyo's service center in New York. The rep says chances are the repaired unit will exhibit the same problems sooner or later, because Onkyo hasn't changed a thing in terms of design or procedure, they are just swapping out parts. So I am already looking for a new AVR to replace my 1008.

Originally Posted by carageuw

I've talked to Onkyo's service center in New York. The rep says chances are the repaired unit will exhibit the same problems sooner or later, because Onkyo hasn't changed a thing in terms of design or procedure, they are just swapping out parts. So I am already looking for a new AVR to replace my 1008.

Originally Posted by Audiodork

Given the issue was a subpar Serial Cable and with Onkyo using new ones in it's place, I do not agree with this assessment. While there have certainly been many who have had to have this Repair, but the number who have needed to have it done again is quite few.

Heavens knows this entire fiasco has turned off many from ever purchasing another Onkyo again. I would recommend looking around at other Manufacturers Owners Threads as Onkyo is not the only Brand that has had issues. The Denon xx10 Network Card problem is something that is still occurring.

However, there seems to be more desire to concentrate almost solely on Onkyo. All I know is in the past 5 Years I have used Onkyo AVR's, I am 3 of 4 in terms of AVR's not needing Repair. My former 805 and 875 are both working perfectly being sold to close friends. My TX-NR3007 did have an HDMI Issue that was so bizarre that I ended up getting a TX-NR3008 for a Replacement and it has been wonderful.

Also, at least on the 3008/5008 Owners Thread here, the overwhelming majority are happy with their AVR. I realize many here consider these AVR's "ticking time bombs". And for those, I wish you good luck with your next purchase and no problems.

Originally Posted by gurkey

If the flat (IDE) cable has been replaced and the gooey substance removed from the control board than the chance for the same problem coming up again should be miniscule.

Originally Posted by bakerwi

I wouldn't want to be apart of the miniscule.

Originally Posted by bakerwi

You are doubting the word of an Onkyo service center employee. If you are one of the FEW (as you state) affected owners that has required a 2nd service visit for the same repair maybe you would feel differently. You keep trying to downplay the issue as MORE owners are reporting problems practically every week. You seem to be so forgiving for someone who has not experienced this problem. If you visit the tracking thread “x08 and x09 Onkyo Failure Tracking Thread” you will see that 58% of the respondents have reported this problem with the 2008 models. And it is not the word of an Onkyo Repair Facility Employee. Rather, it is what someone might have been told. As Service Centers get paid peanuts for doing Warranty Work much like Car Dealers, they never like to do it.



We all know that other manufacturers have problems from time to time, but what does that have to do with the current Onkyo problem. No relevance whatsoever. Throwing another manufacturer (Denon) under the bus doesn’t bring solace to those of us who have experienced this failure.



What other manufacturer should we be concentrated on? This is an Onkyo problem and an Onkyo thread? I am glad you’ve had a good experience with your previous Onkyo purchases. However, that doesn’t make me feel any better about being without my 5008 for 6 weeks with very light usage and I have no confidence that the problem won't reoccur.



These units are “ticking time bombs” as the problem is still occurring. Cuurent owners have NO idea if they will experience this problem today, tomorrow, a year from now or not at all.

Originally Posted by Audiodork

Also. your "Tracking Thread" is of an awfully small Sample Size.

Originally Posted by Audiodork

...are you honestly that jaded that you think they would not change that damned IDE Cable that is the root of this problem.

Originally Posted by Audiodork

Well there are over 86,000 Views of this Thread and 36 Owners of x08's who replied of having a failure on your Thread.

Originally Posted by Audiodork

Also, that was a Rep that this information was given. Not a Technician. And it is not an Onkyo Employee. Rather, an Independent Repair Center getting paid next to nothing compared to the Labor Rates they charge for out of warranty work. Moreover, it was second hand. And considering that there have been hardly any repeats of the IDE Failure, who wouldn't question the veracity? And given Onkyo is Covering this Repair for a long time, are you honestly that jaded that you think they would not change that damned IDE Cable that is the root of this problem.

Originally Posted by Audiodork

Well there are over 86,000 Views of this Thread and 36 Owners of x08's who replied of having a failure on your Thread.

Originally Posted by carageuw

I think you should be Onkyo's spokesperson, seriously.

Originally Posted by bakerwi

I wouldn't want to be apart of the miniscule.

Originally Posted by Audiodork

Well there are over 86,000 Views of this Thread and 36 Owners of x08's who replied of having a failure on your Thread.

Originally Posted by js19707

I don't disagree w/ your other statements, but I wanted to point out that your count of 36 owners having failures seems inaccurate?

The first post in this thread lists 35 owners, but hasn't been updated since June. On this page alone, I see carageuw, philoforlife, me (js19707), hifi59, wolfmanNZ, and redmist reporting failures. So.. that's at least 40, and I believe quite a few more in the other 35 pages of this thread that weren't counted.

Originally Posted by AVTrauma

Audiodork... I also must agree with js19707's statement.... the "Onkyo Failure Tracking" thread that you linked to in your latest replie is also very innaccurate! As a concerned 708 owner, I have religiously checked both this thread and the failure tracking thread consistently over the last several months. There are multiple people on this thread who have not added there numbers to the failure thread. (Only 1 post since August 21st? 1100+ posters here,with 86,600+ views vs 42 total posters and 3,462 views...(.and I have atleast 60+ of those views!) on the tracking thread)
I have also posted on this thread (a while ago) to remind the newcomers to this thread to include their numbers in that thread... and I again ask for those who haven't taken the time to participate in that poll to please do so!!! The only way we can get a true feel of the scope of the problem (something we will never get from Onkyo unfortunately) is if everyone contributes to the poll who have units affected by this problem. The number of posters on this thread who report problems is far greater than the total number of respondants (problems and no problems) that have responded in that thread.
It also needs to be mentioned (again )that most units that failed had that failure after 4-6 months of use. It is only now that we are approaching that time frame for units repaired by the prescribed fix.
I say it is too early to call it a fix, hence my agreement with "ticking time bomb", thou I am wishing it is truely rectified... again, only time will tell!