AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread
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The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 38

post #1111 of 1574
11/11/11 at 3:58pm
Quote:
Originally Posted by Maddmaster View Post

What is the link for the Poll?

Hi Maddmaster, "x08 and x09 Onkyo Failure Tracking Thread"
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Gear mentioned in this thread:

post #1112 of 1574
11/11/11 at 4:49pm
mine was sent off last week (Friday) to ABL Electronics. Got email today stating it was repaired and on its way back. Not bad turnaround so far.
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post #1113 of 1574
11/13/11 at 10:47am
Four months since the fix.
Not one symptom has recurred.
Unit working as expected.
Confidence in repair is high at this time.
Will report back in another month.
Good luck to all.
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post #1114 of 1574
11/14/11 at 12:10pm
Quote:
Originally Posted by hifi59 View Post

Well after following this thread for the last 2 months with fingers crossed, it finally happened to me. I have the 5008 and had false hopes that my unit was going to be ok after 2 months of daily use without issue. Then,bam! Just that quick while watching tv,the receiver cycled to cabl/sat . Tried to change inputs but no luck. Tried to turn off receiver.nogo. Had to unplug. Waited 5 min. Receiver then worked for 1 minute and it cycled back to cabl/sat. Tried again,same thing. I knew that was it. The kiss of death! I didn't even bother resetting.
I see that some say here that the failure rate is likely low,but when it happens to you its a 100% failure rate! I called onkyo in the past to see if they had a range of receiver serial numbers but on the 2 occasions I called,they stonewalled and just said if you have an issue we will fix it.
It was used daily for 2 months with a June 2010 build date. Off to Onkyo it goes. I just hope the fix in place is the correct one.

Sigh, My 3008 has done this exact samething today. This is 8 month after I bought it. I really thought I had escaped but no such luck.

Onkyo support doesnt seem to care much. Looks like I have to send it to ABL electronic service. Anyone with experience dealing with them? Does this problem really get fixed ? Very disappointed.
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post #1115 of 1574
11/14/11 at 12:44pm
I sent mine to abl and I am getting it back this Wednesday. Total business days 8-9
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post #1116 of 1574
11/14/11 at 2:55pm
Quote:
Originally Posted by nezff View Post

I sent mine to abl and I am getting it back this Wednesday. Total business days 8-9

Ok. that is atleast decent.. Sad to lose the receiver during NFL time
I guess we have to shell out shipping to send it in.. hopefully they will fix it correctly.
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post #1117 of 1574
11/14/11 at 4:08pm
Onkyo sent me a box to ship it in.
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post #1118 of 1574
11/14/11 at 10:09pm
Onkyo will also pay for the shipping! Just call and ask for the shipping label, and ask them to send it via e-mail, otherwise you will be waiting 8-10 days for snail mail. If you need a shipping box, they will send that too, with the shipping label inside (so no need for the rush with the e-mail label)
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post #1119 of 1574
11/15/11 at 12:49am
My 708 just encountered this issue.

I purchased the unit from Best Buy Vancouver in Dec 2010. On average I use the receiver about 10 hours per week.

Last week the remote and face plate became unresponsive. I had to kill the power bar in order to shut the unit off. When I powered it back up it started to cycle through the listening modes and I could not turn off the OSD on my TV.

I called Onkyo USA and they are mailing me a shipping label. They initially said they would email the label, but after a follow up call they told me they were mailing it instead.

Apparently I am to ship it off to Vernon Electronics in the BC interior.
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post #1120 of 1574
11/15/11 at 6:11am
Quote:
Originally Posted by nezff View Post

Onkyo sent me a box to ship it in.

oh Thanks. When I called onkyo warrany, they just told me that I needed to send it on my one? Is it ABL that is supposed to send the shipping label or do you just ask Onkyo's service itself for the label? Do you guys happen to have the number where you got them to send the shipping label?
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post #1121 of 1574
11/15/11 at 7:49am
I called onkyo again and they were saying that since this problem is not pervasive they will not give shipping! I had to argue with him that this problem is indeed pervasive and then they are now sending me a shipping label!


Good thing I checked here else I would have had to pay to ship and fix something they should have done!

This forum comes through (again and again) !
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post #1122 of 1574
11/15/11 at 4:23pm
Quote:
Originally Posted by anismo View Post

I called onkyo again and they were saying that since this problem is not pervasive they will not give shipping! I had to argue with him that this problem is indeed pervasive and then they are now sending me a shipping label!


Good thing I checked here else I would have had to pay to ship and fix something they should have done!

This forum comes through (again and again) !

Strange that different people are being treated differently...When I contacted Onkyo and described the problem, I got an email back, telling me the unit had to be sent to a regional service center (in my case, Adam's Electronics in California) for warranty repair. Onkyo also offered to send me a UPS shipping label and, if needed, a new shipping box. Unfortunately they sent it to someone else's address, so after a couple weeks I phoned Onkyo and a week later, I had my label and box.

Wonder why some people are getting stiffed on the shipping while others are not?

Jack
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post #1123 of 1574
11/15/11 at 4:41pm
Quote:
Originally Posted by anismo View Post

Sigh, My 3008 has done this exact samething today. This is 8 month after I bought it. I really thought I had escaped but no such luck.

Onkyo support doesnt seem to care much. Looks like I have to send it to ABL electronic service. Anyone with experience dealing with them? Does this problem really get fixed ? Very disappointed.

Hello,
I am truly sorry. This really is a fiasco for Onkyo. From what I have read, it was a Subcontractor dropping the ball on the Serial Cable, but it matters not when you are without your AVR. Just crazy a couple Dollar Part has caused the vast amount of these problems. It seems there are also affected Sockets and Insulation that might/could be the culprit.

Quality Control has become a major question mark for many prospective Customers. I can only hope the initial positive reports about the current x09 Series are steadfast.

Depending on where you live, if you have not done so, check out the Service Center Locator on Onkyo.Com. Perhaps there might be a Service Center in Driving Distance which could save a good amount of time.
Cheers,
AD
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post #1124 of 1574
11/15/11 at 6:27pm
Quote:
Originally Posted by bearr48 View Post

Strange that different people are being treated differently...When I contacted Onkyo and described the problem, I got an email back, telling me the unit had to be sent to a regional service center (in my case, Adam's Electronics in California) for warranty repair. Onkyo also offered to send me a UPS shipping label and, if needed, a new shipping box. Unfortunately they sent it to someone else's address, so after a couple weeks I phoned Onkyo and a week later, I had my label and box.

Wonder why some people are getting stiffed on the shipping while others are not?

Jack

I think it may have something to do with when and where the product was purchased.
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post #1125 of 1574
11/16/11 at 9:06am
Quote:
Originally Posted by carageuw View Post

I think it may have something to do with when and where the product was purchased.

Nope.. cause initially the Onkyo service person didn't even ask any info about that. I did get it from Newegg so it was authorized and A-stock item.

After arguing with him, the service person agreed and offered to send box and label. since I have the original box, I just asked for the label.. Haven't received it in my email yet though..

It is a shame really, since receiver is truly awesome when it was working.

I had to swap it out with my older denon 4802 and the onkyo 3008 felt much heavier so the build quality seems fine too.
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post #1126 of 1574
11/16/11 at 9:08am
Quote:
Originally Posted by Audiodork View Post

Hello,
I am truly sorry. This really is a fiasco for Onkyo. From what I have read, it was a Subcontractor dropping the ball on the Serial Cable, but it matters not when you are without your AVR. Just crazy a couple Dollar Part has caused the vast amount of these problems. It seems there are also affected Sockets and Insulation that might/could be the culprit.

Quality Control has become a major question mark for many prospective Customers. I can only hope the initial positive reports about the current x09 Series are steadfast.

Depending on where you live, if you have not done so, check out the Service Center Locator on Onkyo.Com. Perhaps there might be a Service Center in Driving Distance which could save a good amount of time.
Cheers,
AD

Thanks! Yes, I checked for local service center and the only ones are in houston. So they just asked me to ship this to michigan...
I do agree that the receiver performed great when it was working. I had a USB fan to keep temp down just to be safe and I was hoping that will save the receiver.. but guess not.
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post #1127 of 1574
11/16/11 at 12:27pm
I'm curious to know if there are people that have these receivers for over a year without seeing any symptoms.

I have a 3008, which I bought from Amazon back in November 2010 and I'm not experiencing any issues at the moment. I didn't realized that there's a common issue with these receivers until today.

I'm definitely on edge now, but we'll if the 3008 will last or not.
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post #1128 of 1574
11/16/11 at 12:40pm
Quote:
Originally Posted by anismo View Post

Nope.. cause initially the Onkyo service person didn't even ask any info about that. I did get it from Newegg so it was authorized and A-stock item.

After arguing with him, the service person agreed and offered to send box and label. since I have the original box, I just asked for the label.. Haven't received it in my email yet though..

It is a shame really, since receiver is truly awesome when it was working.

I had to swap it out with my older denon 4802 and the onkyo 3008 felt much heavier so the build quality seems fine too.

I got mine from Amazon, and the Onkyo service person asked for my serial number, date and place of purchase right after I described the problem.
Then he told me he would send me a box and shipping label.
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post #1129 of 1574
11/16/11 at 5:55pm
My TX-NR1008 purchased in January 2011 started experiencing the CBL/SAT problem intermittently in June/July and finally got to be unusable in October. Called Onkyo and they shipped a box with a FedEx tag, which arrived in about a week. The service center is kinda nearby (one day ground shipping), and they had it back to me the following week.

It sounds like they are getting the process smoothed out anyway. Apart from the general PITA factor of being without my AVR for a few weeks, it was handled about as well as I could expect for warranty work.
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post #1130 of 1574
11/16/11 at 7:01pm
Quote:
Originally Posted by speedys4 View Post

I'm curious to know if there are people that have these receivers for over a year without seeing any symptoms.

I have a 3008, which I bought from Amazon back in November 2010 and I'm not experiencing any issues at the moment. I didn't realized that there's a common issue with these receivers until today.

I'm definitely on edge now, but we'll if the 3008 will last or not.

DHC-80.2 purchased 10/2010 and a 3008 purchased 11/2010 with no problems to date.
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post #1131 of 1574
11/16/11 at 8:46pm
Hello,
On the whole, the TX-NR3008/5008 Owners Thread does not seem to have that many people who have had this issue. Needless to say, there have been instances of the Serial/IDE Cable issue occurring with a number of 3008 and 5008 Owners on this Thread.

It really is unsettling that seemingly at any time, this issue can arise. It is great to hear that Repair Centers are getting more efficient in doing the Repair. Better still, after the Repair, there have been next to no repeats of the problem.
And Onkyo is providing Shipping Labels and Boxes for those affected.
Cheers,
AD
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post #1132 of 1574
11/17/11 at 1:11am
Not only shipping and a box to send it in with, but they will fix it even if it is past the warrentee!

But it is a pain in the a$$ to be stuck without an AVR for the time it takes to ship to/from and the bench time for the repair...
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post #1133 of 1574
11/17/11 at 5:57am
Quote:
Originally Posted by anismo View Post

Thanks! Yes, I checked for local service center and the only ones are in houston. So they just asked me to ship this to michigan...
I do agree that the receiver performed great when it was working. I had a USB fan to keep temp down just to be safe and I was hoping that will save the receiver.. but guess not.

I believe Pyramid Audio in Austin is an authorized servicenter for Onkyo products.
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post #1134 of 1574
11/17/11 at 8:08am
Quote:
Originally Posted by speedys4 View Post

I'm curious to know if there are people that have these receivers for over a year without seeing any symptoms.

I have a ht-rc270 that I got from amazon in dec '10, been using it pretty much every day since January '11, and no problems. No clue on the serial, since I am at work and too lazy to pull it out when at home it works, I am not gonna mess with it!
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post #1135 of 1574
11/17/11 at 9:09am
Quote:
Originally Posted by AVTrauma View Post

Not only shipping and a box to send it in with, but they will fix it even if it is past the warrentee!

But it is a pain in the a$$ to be stuck without an AVR for the time it takes to ship to/from and the bench time for the repair...

Or perhaps even better...x008 in, x009 back...
Maybe that is just plain greedy, but who knows...
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post #1136 of 1574
11/17/11 at 4:01pm
got my 5508 back today from ABL. so far so good.
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post #1137 of 1574
11/17/11 at 4:07pm
Quote:
Originally Posted by nezff View Post

got my 5508 back today from ABL. so far so good.

I got label from Onkyo and it has been set to be sent to Adam electronics. Off it goes. Luckily I have my older denon 4802 holding the fort until it gets back.. good thing I couldnt sell it I guess
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post #1138 of 1574
11/17/11 at 4:39pm
Quote:
Originally Posted by Rysh View Post

I have a ht-rc270 that I got from amazon in dec '10, been using it pretty much every day since January '11, and no problems. No clue on the serial, since I am at work and too lazy to pull it out when at home it works, I am not gonna mess with it!

I also have the rc270. its working fine as well. I got it jan of this year.

Jacob
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post #1139 of 1574
11/20/11 at 1:20pm
Well, I have sent my TR708 for repair here in Brazil, where I live. The serial cable and the connectors were replaced. It worked for a whole day, for more than 10 hours. And, today, all of a sudden, it turned off 10 minutes after being turned on and went to protection mode (standby light keeps blinking....).
I think I gave up. Do you think there is anything else I could try to do? Or just buy a new AVR?
Thanks a lot.
Gpm
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post #1140 of 1574
11/20/11 at 5:38pm
Quote:
Originally Posted by gume View Post

Well, I have sent my TR708 for repair here in Brazil, where I live. The serial cable and the connectors were replaced. It worked for a whole day, for more than 10 hours. And, today, all of a sudden, it turned off 10 minutes after being turned on and went to protection mode (standby light keeps blinking....).
I think I gave up. Do you think there is anything else I could try to do? Or just buy a new AVR?
Thanks a lot.
Gpm

Take or send it back to them , but make them aware of the bulletin from Onkyo referencing how to do the repair. They may have short cut or left something essential not performed like cleaing the boards.
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread