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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread
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The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 39

post #1141 of 1694
Quote:
Originally Posted by Maddmaster View Post

Take or send it back to them , but make them aware of the bulletin from Onkyo referencing how to do the repair. They may have short cut or left something essential not performed like cleaing the boards.

I have just called them. They did:
- Replace the IDE cable
- Replace all the connectors
- Cleaned the boards (but saw no gluey substance there...)

I am stuck with a big doubt: what to do now? Change the IDE cable again? I think I might also buy another receiver and thought the 609 could be a nice replacement.
Please, I would like your opinions. I am in Brazil and there is no Onkyo assistance down here. I sent it to a "general" assistance center here.
Do you have the bulletin from Onkyo referecing how to do the repair?
Best,
gpm
post #1142 of 1694
there were some ide cables changed in mine according to the receipt from ABL
post #1143 of 1694
Quote:
Originally Posted by gume View Post

I have just called them. They did:
- Replace the IDE cable
- Replace all the connectors
- Cleaned the boards (but saw no gluey substance there...)

I am stuck with a big doubt: what to do now? Change the IDE cable again? I think I might also buy another receiver and thought the 609 could be a nice replacement.
Please, I would like your opinions. I am in Brazil and there is no Onkyo assistance down here. I sent it to a "general" assistance center here.
Do you have the bulletin from Onkyo referecing how to do the repair?
Best,
gpm

This is the link for the press release and who they can call.
http://www.us.onkyo.com/press_releases.cfm?id=215

Also here's a link for detailed repairs that a member named Teseract did himself. He did an excellent job documenting his procedure.
http://www.avsforum.com/avs-vb/showt...339186&page=35

http://www.moparhowto.com/ht-howtos/...kyo-nr708.html
post #1144 of 1694
nezff - I had only 1 cable changed, but both the connectors.

gume - Very few failures after replacements made, might be the cable, but then again, some have tested their "faulty" cable and it checked out okay...

This is why some of us are cautious about declaring the problem solved, but we all hope it is. Thankfully the repairs will be made even when out of warranty.
post #1145 of 1694
Is it safe to purchase an NR708?

Thanks,
Cory
post #1146 of 1694
Quote:
Originally Posted by manthatsnice View Post

Is it safe to purchase an NR708?

Thanks,
Cory

According to this press release, no.

http://www.onkyousa.com/press_releases.cfm?id=215
Automatic Continuous Change of Listening Modes and/or Remote Controller Commands are not accepted
06/21/11 - Models: TX-NR708, TX-NR709, TX-NR808, TX-NR1008, TX-NR3008, TX-NR5008, PR-SC5508, HT-RC270, HT-RC370

If your receiver of the above mentioned models experiences the following : Listening modes automatically change one after another. When this problem occurs most commands will not be accepted.

Please contact our Product Support Department at (800) 229-1687, option 3, to confirm that this issue exists in your receiver. If the issue exists you will be given further direction on how to have it serviced.

***This issue will be handled for you even if you are out of warranty (this only applies to US and Canada).***
post #1147 of 1694
Quote:
Originally Posted by carageuw View Post

According to this press release, no.

http://www.onkyousa.com/press_releases.cfm?id=215
Automatic Continuous Change of Listening Modes and/or Remote Controller Commands are not accepted
06/21/11 - Models: TX-NR708, TX-NR709, TX-NR808, TX-NR1008, TX-NR3008, TX-NR5008, PR-SC5508, HT-RC270, HT-RC370

If your receiver of the above mentioned models experiences the following : Listening modes automatically change one after another. When this problem occurs most commands will not be accepted.

Please contact our Product Support Department at (800) 229-1687, option 3, to confirm that this issue exists in your receiver. If the issue exists you will be given further direction on how to have it serviced.

***This issue will be handled for you even if you are out of warranty (this only applies to US and Canada).***


That's what I thought. Bummer. Thanks.
post #1148 of 1694
Just got my 708 back from an authorized service center. They replaced some cables and told me there was a bulletin out from Onkyo. However, right before I brought it into them for service the problem was gone so who knows if it really made a difference. However, now my subwoofer level is really really low. I have tried reconfiguring via Audyssey as well as manually configuring but it did not help (subwoofer correctly sounds at the calibrating 75dB, just as I had it set before). I wonder if this has anything to do with the service..
post #1149 of 1694
Quote:
Originally Posted by intoflatlines View Post

Just got my 708 back from an authorized service center. They replaced some cables and told me there was a bulletin out from Onkyo. However, right before I brought it into them for service the problem was gone so who knows if it really made a difference. However, now my subwoofer level is really really low. I have tried reconfiguring via Audyssey as well as manually configuring but it did not help (subwoofer correctly sounds at the calibrating 75dB, just as I had it set before). I wonder if this has anything to do with the service..

Hello,
As I am guessing it came back at its Default Settings, you might want to see if things like Audyssey Dynamic EQ are turned on. (I am pretty sure the 708 has it) Dynamic EQ spices up the Subwoofer and Surrounds at lower than Reference Levels. It really makes a big difference should your AVR have it.

Also, for a prospective 708 Buyer, you might be better off looking at a Refurbished 708 as it well might have a better chance of the repair being fixed. I would also check out the 708 Owners Forum and get a view of what all the Owners of that particular AVR have to say.
AD
post #1150 of 1694
Quote:
Originally Posted by Audiodork View Post

Hello,
As I am guessing it came back at its Default Settings, you might want to see if things like Audyssey Dynamic EQ are turned on. (I am pretty sure the 708 has it) Dynamic EQ spices up the Subwoofer and Surrounds at lower than Reference Levels. It really makes a big difference should your AVR have it.

The thing is, it came back with all my settings intact. I will check on the Dynamic EQ though, just in case. I hope it's that simple!

It's so bad that there is no discernible bass output from the sub even at reasonably high (although less than reference) levels.

But I will not threadjack anymore.. here is the thread I made about my problem: http://www.avsforum.com/avs-vb/showthread.php?t=1375029
post #1151 of 1694
are these problems still prevalent...the imput switches and stuff
post #1152 of 1694
Quote:
Originally Posted by edo101 View Post

are these problems still prevalent...the imput switches and stuff

I don't know if we can say that the problems are "prevalent", however all units within this model year could potentially experience these problem.
post #1153 of 1694
I have occasionally had the TX-NR5008, which I bought in July, 2011, and which has now been in the shop in excess of 5 weeks, first at an "Authorized service provider" and then, shipped to the nearest "Authorized Service Center" in Huntington Beach, CA. Seems that when I am watching DirectV the sound will suddenly stop and all of the DSPs will rapidly loop over and over. The receiver cannot be shut off with the remote and must be unplugged. First, they replaced a connector and said everything was fine. That lasted about two days. I returned the set to the authorized service provider who was then told by Onkyo to ship it to the nearest Service Center. After almost two weeks I am still awaiting an assessment of what is wrong. This is my fouth Onkyo with a significant problem (875, 1007, 3007 previously). Even the service center told me not to buy another Onkyo or their sister company Integra. The Onkyo's, in particular, tend to have problems with their HDMI connectors and their DSP boards. My previous problems were with the DSP boards. While I loved the 5008 while it worked, they are very buggy. I now have my 7.2 system setup as stereo with a nearly 50 year old Marantz 7c as the pre-amp. I must say the Marantz sounds better than any receiver I've had in the last twenty years. I used the 5008 as a prepro with an Emotiva IPS-1 which I am now using with the Marantz. Have any of you had the problem with rapidly revolving DSPs? What was the resolution? Once I get the 5008 back, I will sell it for a more reliable product.

Just spoke to the Regional Service center. They've ordered a new AMP Board and CPU. Will take an additional approximately 2-3 weeks. Maybe if I am lucky, I will have been without my 5008 for a couple of months. Plan to order a Denon 4311ci.
post #1154 of 1694
The rapid scrolling thru surround modes with the inability to shut off the unit via remote or power standby button on the unit itself (requiring to unplug the unit to turn off) is what this thread is primarily about, among other symptoms many have experienced. Refer to post 1146 above for the press release from Onkyo. Solution from Onkyo/Integra involves changing an IDE cable, the connectors, and getting rid of the goo that covers the board and may melt into the connections. Many units have had this problem, some straight out of the box with little to no useage, but most have had this occur after 4-6 months of use. The units returned to owners have so far not failed again... but this problem is a fiasco for Onkyo, and there are questions if the units are truely fixed since the problems did not happen for most till after the 4-6 month period. Only time will tell, and many owners are holding their breath. Onkyo has stated in the press release that it will cover the problem even when the warranty has lapsed. Your AMP board and CPU points to more significant problems than most have experienced here... and some owners of the high end 5008 have gotten their units upgraded to the newer 5009, you might consider that option. If you are serious about the 4311, why not wait a few months and grab up one of the newer 4313 that is rumored to be coming this spring, complete with DTS Neo X ? You should also go to the "Onkyo Tracking" thread and view some of the info there (as well as on this thread)and add your info to the tally on that thread. Best of luck, hope you get a speedy turn around
post #1155 of 1694
I just purchased a refurbished 708 directly from Onkyo. They had Black Friday sale and the price seemed too good to pass up.

I am hoping that since they figured out the issues a few months ago, my refurb will not have the problem.

Anyone else buy a refurb directly from Onkyo?
post #1156 of 1694
Hopefully your refurb won't experience the problem, and they worked over the existing solution in this unit prior to sending it out the door. Since it can direct from Onkyo, one would certainly hope the known issue was addressed. Good news is that this is covered even once out of warranty, so enjoy your 708 and the savings you scored!
post #1157 of 1694
I have not been able to read this entire thread, but are there any known cases of this failure with the Integra 70.2 ?
post #1158 of 1694
Just called Adam's electronics about the status of my Onkyo 3008 and I was expecting the cable replacement as other have reported. but the tech said that they have ordered a "Circuit board".. andwhen I asked he said something like CPU board..
Was hoping that the turnaround will be quick.. but they are still waiting for part..

The issue was that it receiver will get stuck at CBL/SAT intput and will become unresponsive to remote or faceplace buttons (but the TV passthrough will continue to work)...
post #1159 of 1694
Well i got my NR808 back from the onkyo california authorized repair place.
I plugged it in, and I used to remote to turn it on and it worked. Then I shut it off with the remote, it worked.
Tried turning it on with the remote, it did not work. Tried the same thing the next day, same thing - did not work.

I didn't feel like sending it back for more work. So I decided to try the fix from moparhowto.com/ht-howtos/fix-onkyo-nr708/fixonkyo-nr708.html

The instructions don't completely match since I have a NR-808. But close enough. I have deoxit, and electronics grade alcohol, and bought the Precision cleaner. So i decided to tackle this myself.

I have some pics, but I am not allowed to post URLs, unitl I have 3 posts. AVS rules.

Here are some pictures of the display board when I opened it up. I guessing the blue marker is from the repair place.


Here is a close up, looks like they tried to clean the board. Doesn't look o good. You can see the residue and scratches.


I sprayed the back of the display board with the Precision Cleaner. After drying there was a haze and some white powdery residue. I used my electronics grade alcohol and a soft bristle brush toothbrush to remove the residue to make the PCB look brand new.

I forgot to take pictures of the after cleaning. I was happy that the cleaning worked, and put the whole thing back together. So far after about a week, its still working! Man this receiver sounds good! Its good to have full functionality of this awesome receiver.
post #1160 of 1694
Quote:
Originally Posted by sim97124 View Post

Well i got my NR808 back from the onkyo california authorized repair place.
I plugged it in, and I used to remote to turn it on and it worked. Then I shut it off with the remote, it worked.
Tried turning it on with the remote, it did not work. Tried the same thing the next day, same thing - did not work.

I didn't feel like sending it back for more work. So I decided to try the fix from moparhowto.com/ht-howtos/fix-onkyo-nr708/fixonkyo-nr708.html

The instructions don't completely match since I have a NR-808. But close enough. I have deoxit, and electronics grade alcohol, and bought the Precision cleaner. So i decided to tackle this myself.

I have some pics, but I am not allowed to post URLs, unitl I have 3 posts. AVS rules.

Here are some pictures of the display board when I opened it up. I guessing the blue marker is from the repair place.


Here is a close up, looks like they tried to clean the board. Doesn't look o good. You can see the residue and scratches.


I sprayed the back of the display board with the Precision Cleaner. After drying there was a haze and some white powdery residue. I used my electronics grade alcohol and a soft bristle brush toothbrush to remove the residue to make the PCB look brand new.

I forgot to take pictures of the after cleaning. I was happy that the cleaning worked, and put the whole thing back together. So far after about a week, its still working! Man this receiver sounds good! Its good to have full functionality of this awesome receiver.

i'll add the pics when I get a chance
post #1161 of 1694
Don't mean to sound snarky, but did you try new batteries in the remote?
post #1162 of 1694
Hi guys. My local specialist has the NR808 on sale at an extremely good price. I wanted to research it first before buying, but after reading the feedback in this thread, it might be a risky purchase.

Would anyone truly recommend this receiver to buy now?
post #1163 of 1694
Quote:
Originally Posted by Slamma View Post

Hi guys. My local specialist has the NR808 on sale at an extremely good price. I wanted to research it first before buying, but after reading the feedback in this thread, it might be a risky purchase.

Would anyone truly recommend this receiver to buy now?

how much?
post #1164 of 1694
Quote:
Originally Posted by sim97124 View Post

how much?

Price is unimportant ~ I would just like a recommendation that this receiver would be ok. It has all the features I need, but seems like it could be a lemon. 3 year warranty is included though.
post #1165 of 1694
Quote:
Originally Posted by Slamma View Post


Price is unimportant ~ I would just like a recommendation that this receiver would be ok. It has all the features I need, but seems like it could be a lemon. 3 year warranty is included though.

808s seem to break down after 3-5 months of use due to a bad cable. The turn around for the repair is about 2 weeks. If your unit is refurbished (cable replaced etc) the fix seems to work.
post #1166 of 1694
Quote:
Originally Posted by Slamma View Post

Price is unimportant ~ I would just like a recommendation that this receiver would be ok. It has all the features I need, but seems like it could be a lemon. 3 year warranty is included though.

i am very happy with mine!
post #1167 of 1694
Just got my 708 back today from Vernon Electronics.

Onkyo warranty covered service and shipping. Unit shipped out from Vancouver on the Nov 18th and was returned on the 30th (9 business days).

Invoice says they replaced the IDE cable and connectors, and updated the firmware.

So far the unit is once again working as intended.
post #1168 of 1694
Slamma - Depends on how you think you would feel if it did need one of those "all expense paid vacations" to the local service center. Turn around is about 2 weeks for the uncomplicated cable/connection swap and goo clean up. I love my 708, now 4 months from being repaired, but unfortunately, I've only put about 1/4 of the use I had in the first 6 months I had it. 3 year warranty, plus this problem will be fixed even when out of warranty, you can't go wrong... unless your possible down time for shipping and bench time would cramp your style too much. To quote Harry Callahan "Do you feel lucky?"
post #1169 of 1694
Quote:
Originally Posted by Slamma View Post

Price is unimportant ~ I would just like a recommendation that this receiver would be ok. It has all the features I need, but seems like it could be a lemon. 3 year warranty is included though.

I went with the refurbished model because IMHO there is a better chance of the issue being fixed.

Also, there is a good link above on how to fix the problem yourself.

On black Friday Club Onkyo had some amazing deals on the 708 and 808.
post #1170 of 1694
Quote:
Originally Posted by jmschnur View Post

808s seem to break down after 3-5 months of use due to a bad cable. The turn around for the repair is about 2 weeks. If your unit is refurbished (cable replaced etc) the fix seems to work.

Not all 08's break down after 3-5 months. My 08 has been running strong for at least 10hrs a day for almost 17 months.
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