AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread
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The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 5

post #121 of 1574
6/13/11 at 9:48am
For all the whining over SHIPPING their receiver in to be repaired...

Read the owners manual before you buy the product. Denon, Marantz, Pioneer/Elite, Yamaha, Sony(and everybody else) is the same way. You pay to ship it, they fix it, they pay to send it back. Unless you live close enough to drop it off.
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post #122 of 1574
6/13/11 at 10:13am
Quote:
Originally Posted by schan1269 View Post

For all the whining over SHIPPING their receiver in to be repaired...

Read the owners manual before you buy the product. Denon, Marantz, Pioneer/Elite, Yamaha, Sony(and everybody else) is the same way. You pay to ship it, they fix it, they pay to send it back. Unless you live close enough to drop it off.

I think the issue is more that this many people have the same problem and Onkyo is doing nothing special to compensate what is clearly a mass design or quality issue.

A 5% failure rate, as alluded previously, is not a very big number for consumer electronics. A 5% overall failure rate for the same problem is a very big number.
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post #123 of 1574
6/13/11 at 10:58am
Quote:
Originally Posted by schan1269 View Post

For all the whining over SHIPPING their receiver in to be repaired...

Read the owners manual before you buy the product. Denon, Marantz, Pioneer/Elite, Yamaha, Sony(and everybody else) is the same way. You pay to ship it, they fix it, they pay to send it back. Unless you live close enough to drop it off.

I don't think so much it is "whining over SHIPPING", it is people are frustrated that they plump a bunch of money and the things don't even last 30 days before they have real problems. It is sort of like being kicked in the nuts and then after that, you get spit on.
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post #124 of 1574
6/13/11 at 10:59am
Thread Starter 
Bacchus has it right.
Its not so much that I care about the $25 to ship it in to be repaired what I care about is that this is a huge known issue and that Onkyo has done nothing, not even doing repairs correctly, and that the issue came up so soon after purchase, for many just outside of return/exchange windows from their retailer.

Unacceptable.

I am looking seriously at the Yamaha 867. Just missed a deal last week on it from newegg...
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post #125 of 1574
6/13/11 at 11:18am
I had two 3008 and both had problems within 20 days, I promptly return it and got a 4311. Unfortunately I have a HT-270 that is far remove from the 30 days return period, but so far it has not given me any issue. It could be that it rarely get used.
I have commented that Onkyo QC is awful. It seems to me, that they are concerned in putting the latest features at a good price but with inferior parts and poor quality control.
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post #126 of 1574
6/13/11 at 12:13pm
Quote:
Originally Posted by schan1269 View Post

For all the whining over SHIPPING their receiver in to be repaired...

Read the owners manual before you buy the product. Denon, Marantz, Pioneer/Elite, Yamaha, Sony(and everybody else) is the same way. You pay to ship it, they fix it, they pay to send it back. Unless you live close enough to drop it off.

It is not whining over shipping--it is paying money to ship it in for repair only to have it return with the same problem. That is where the major frustration lies.
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post #127 of 1574
6/13/11 at 12:27pm
model: TX-NR808
purchased: 3/21/2011
Newegg
6/01/2011- Wont power off/on, stuck cycling through listening modes, wont respond to remote. No Video output (hdmi)
Unplugged for 5 minutes, powered on..unit came back.
Checked for firmware update and none were available
Started to watch a movie, from PC input. Within 20 minutes started to behave irradic again. (same issues)
Unplugged again for 5 minutes and did a full factory reset upon boot. Has been fine so far. Have about 16 hours of playing time since last issue.

Whats the chances this could just be a firmware issue?

For those who did receive there unit back..Can you post your firmware version..
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post #128 of 1574
6/13/11 at 12:42pm
Quote:
Originally Posted by schan1269 View Post

For all the whining over SHIPPING their receiver in to be repaired...

Read the owners manual before you buy the product. Denon, Marantz, Pioneer/Elite, Yamaha, Sony(and everybody else) is the same way. You pay to ship it, they fix it, they pay to send it back. Unless you live close enough to drop it off.

Discrepancy bolded.
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post #129 of 1574
6/13/11 at 1:40pm
Quote:
Originally Posted by Osirus23 View Post

Discrepancy bolded.

That's my issue as well. It seems they are

1) continuing to manufacture and sell product(s) with a KNOWN DEFECT, then

2) expecting us to pay for them to (not) fix it - repeatedly, if this thread is any indication!

No thank you. I'm not in the habit of shelling out MORE money on a dud product that has, from my perspective, breached the Implied Warranty of Merchantability. This product is inherently flawed. At this point, I have to believe Onkyo is AWARE of the flaw yet continues to sell the product(s) and/or mislead owners about "repairing" it. Anyone who read this thread would be a fool, IMHO, to return the product to Onkyo on their dime!

I'm so glad I purchased this from Crutchfield! I would rather eat $65 in a restocking fee and get something that isn't a piece of crap. Crutchfield is even paying for the return shipping. I love Crutchfield: love, love, LOVE them.

Take note, Onkyo; THAT is customer service and standing behind what you sell. It's the EXACT OPPOSITE of what you're doing.
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post #130 of 1574
6/13/11 at 2:04pm
I haven't seen this posted yet. It may be an easy fix but I want to throw this question out there. I just received receiver a week ago and have been tweeking the video and audio since then. I have watched non hd broadcast the night i hooked it up but wouldnt pass the video last night but could hear the audio. I thought it was something I could simply figure out but haven't found the solution. Does anyone have any suggetions? I have the receiver connected with all HDMI cables. I have changed the HDMI settings repeatedly to Auto, Through, Source and still no success.
Please help if you can.

--Gunnar
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post #131 of 1574
6/13/11 at 11:21pm
Quote:
Originally Posted by gunnarharris View Post
I haven't seen this posted yet. It may be an easy fix but I want to throw this question out there. I just received receiver a week ago and have been tweeking the video and audio since then. I have watched non hd broadcast the night i hooked it up but wouldnt pass the video last night but could hear the audio. I thought it was something I could simply figure out but haven't found the solution. Does anyone have any suggetions? I have the receiver connected with all HDMI cables. I have changed the HDMI settings repeatedly to Auto, Through, Source and still no success.
Please help if you can.

--Gunnar
Try disabling the video processor. It is by pressing the VCR button on the receiver and some other button I forget. My first 5008 wouldn't display any video but I could hear sound. I tried same as you and when actually disabled the Video processor it allowed me to see the picture. That allowed me to figure out the video processor was bad.
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post #132 of 1574
6/14/11 at 12:11am
Disabling video processor did not work. Still no video on non hd material.
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post #133 of 1574
6/14/11 at 6:03am
Quote:
Originally Posted by gunnarharris
Disabling video processor did not work. Still no video on non hd material.
Need to set it to through on both input hdmi and source
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post #134 of 1574
6/14/11 at 6:31am
As the owner of an integra dtr50.2 (808 clone), I am interested in what is the root cause of this issue. The recent preponderance of problems has me wondering if the cause is duration of use exposing a problem or a correlation with heat/humidity exacerbating poor soldering/design.

I have a friend who runs one of the largest Onkyo repair shops in the south and will inquire if there is a service bulletin that is more descriptive as to the issue.

As for all the flaming about Onkyo, this seems to be a more repeated issue with CEs as margins are trimmed slighter and slighter. Denon had crap network cards on the 3310/4310, Onkyo had questionable hdmi board on the 606/576, Marantz had catastrophic compatability failure with cable boxes in the 5004/6004, and now Onkyo appears to have crap IR sensors or wiring.

All CEs make you pay for shipping except Harman Kardon I believe. H/K is by far the best when it comes to repairs - they almost immediately send you a refurb in my experience.
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post #135 of 1574
6/14/11 at 6:34am
My ds989(old school) has stopped responding to the remote.
I was thinking of picking up a emitter\
epeater and plugging into IR main in back.
Anyone tried this as a work around ?
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post #136 of 1574
6/14/11 at 6:39am
I own an Integra DTR-50.2 as well since 5 weeks ago. It is still working well and sounds absolutely great but this issue concerns me. The 8th and 9th digits on my unit are 08 (bought in Sweden). So far I haven't seen any reports about the Integra models except for the 80.2.
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post #137 of 1574
6/14/11 at 7:21am
Quote:
Originally Posted by winston9332 View Post

As the owner of an integra dtr50.2 (808 clone), I am interested in what is the root cause of this issue. The recent preponderance of problems has me wondering if the cause is duration of use exposing a problem or a correlation with heat/humidity exacerbating poor soldering/design.

I have a friend who runs one of the largest Onkyo repair shops in the south and will inquire if there is a service bulletin that is more descriptive as to the issue.

As for all the flaming about Onkyo, this seems to be a more repeated issue with CEs as margins are trimmed slighter and slighter. Denon had crap network cards on the 3310/4310, Onkyo had questionable hdmi board on the 606/576, Marantz had catastrophic compatability failure with cable boxes in the 5004/6004, and now Onkyo appears to have crap IR sensors or wiring.

All CEs make you pay for shipping except Harman Kardon I believe. H/K is by far the best when it comes to repairs - they almost immediately send you a refurb in my experience.

Posting the text of the actual bulletin would be great.
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post #138 of 1574
6/14/11 at 7:26am
Thread Starter 
Winston,
I think the big difference here is 6 different models are impacted by this problem. Thats ALOT of owners. Also the ability for the unit to function at all is at stake, which is a bit different than say a bad network card in the Denon's.
I get what your trying to say, its normal, its the era we live in now. However the pure fact that many of us have contacted Onkyo, in the past 7-10 days and they acted as if they've never heard of the problem is unacceptable. They've had to have heard about this problem in some form based on the 30+ folks that are on this forum talking about their failures, and not everyone who has a failure is getting on avsforum to find out why. My grief is based some on the fact that the unit gave me problems just 3 months in, appears to be a wide spread problem, and that Onkyo is/was "unaware" of these problems as of just 7-10 days ago.



TO ALL:
Onkyo's reponse to the discussion post on their facebook page was to have us call technical support... good god.
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post #139 of 1574
6/14/11 at 8:11am
Quote:


"The recent preponderance of problems has me wondering if the cause is duration of use exposing a problem or a correlation with heat/humidity exacerbating poor soldering/design."

When I called Onkyo, I point-blank asked if this was a common failure on the NR708, and they said "No, this is typically not a problem. We don't have a record of problems with these. It's just a warranty repair on YOUR unit." I knew this was crap because I had been to this forum first and read all the complaints from people with this exact problem who have sent their units back to Onkyo!

Then they asked me if my receiver is enclosed in a cabinet because overheating can damage it, which would NOT be a warranty repair. Unbelievable!

No, my unit is NOT in a cabinet, and it doesn't have anything sitting on top of it. It gets airflow in pretty much every direction because it's sitting on a plank under an antique desk I converted into a media center. Thus, it is open all the way around the receiver. It gets plenty of air, and I clean it regularly because it's easy to do so with my setup. It's in a climate-controlled environment. It's not like I have it sitting outside on my covered porch in a metal box. Sheesh. Anyway, I came away with the impression that they were looking for ANY excuse to blame it on user mishandling so they wouldn't have to do a warranty repair.

I don't know if my experience with Onkyo's technical support is unique or not, but the whole exchange left me with a very sour taste in my mouth to the point that I wouldn't consider purchasing another Onkyo product. It's really too bad because I purchased Onkyo in the first place on a recommendation from a trusted friend who has one of their older receivers and LOVES it.
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post #140 of 1574
6/14/11 at 9:24am
u talked to product support NOT technical support. I do not know of any prod support depts that will admit to anything having a 'history' of probs until it becomes a 'recall' issue.
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post #141 of 1574
6/14/11 at 9:29am
Quote:
Originally Posted by SouthernCharm View Post

When I called Onkyo, I point-blank asked if this was a common failure on the NR708, and they said "No, this is typically not a problem. We don't have a record of problems with these. It's just a warranty repair on YOUR unit." I knew this was crap because I had been to this forum first and read all the complaints from people with this exact problem who have sent their units back to Onkyo!

Then they asked me if my receiver is enclosed in a cabinet because overheating can damage it, which would NOT be a warranty repair. Unbelievable!

No, my unit is NOT in a cabinet, and it doesn't have anything sitting on top of it. It gets airflow in pretty much every direction because it's sitting on a plank under an antique desk I converted into a media center. Thus, it is open all the way around the receiver. It gets plenty of air, and I clean it regularly because it's easy to do so with my setup. It's in a climate-controlled environment. It's not like I have it sitting outside on my covered porch in a metal box. Sheesh. Anyway, I came away with the impression that they were looking for ANY excuse to blame it on user mishandling so they wouldn't have to do a warranty repair.

I don't know if my experience with Onkyo's technical support is unique or not, but the whole exchange left me with a very sour taste in my mouth to the point that I wouldn't consider purchasing another Onkyo product. It's really too bad because I purchased Onkyo in the first place on a recommendation from a trusted friend who has one of their older receivers and LOVES it.

From memory, didn't Onkyo slightly change the cooling design in the xx8 series to include fans? I wonder if that could be causing an issue with people's units over time...just a thought...
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post #142 of 1574
6/14/11 at 9:31am
Quote:
Originally Posted by eliteconcept View Post

Winston,
I think the big difference here is 6 different models are impacted by this problem. Thats ALOT of owners. Also the ability for the unit to function at all is at stake, which is a bit different than say a bad network card in the Denon's.
I get what your trying to say, its normal, its the era we live in now. However the pure fact that many of us have contacted Onkyo, in the past 7-10 days and they acted as if they've never heard of the problem is unacceptable. They've had to have heard about this problem in some form based on the 30+ folks that are on this forum talking about their failures, and not everyone who has a failure is getting on avsforum to find out why. My grief is based some on the fact that the unit gave me problems just 3 months in, appears to be a wide spread problem, and that Onkyo is/was "unaware" of these problems as of just 7-10 days ago.



TO ALL:
Onkyo's reponse to the discussion post on their facebook page was to have us call technical support... good god.

I more than empathize with you - I spent a year convincing not only Marantz, but also fellow forum members there existed an issue with the marantz sr5004 and 6004 with little to no response from Marantz other than "it must be your setup."

If they truly have a faulty part from a supplier, they should come clean with it. The problem is they might not know what's causing it. It does not seem to be every unit that has the issue.
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post #143 of 1574
6/14/11 at 10:30am
1. TX-NR708
2. Dec. 2010
3. Crutchfield
4. remote control not recognized
5. six months; just started last evening
6. consistent; the remote will not respond at all
7. only problem with remote. It does respond to buttons on front panel and does not cycle through settings
8. I have not contacted onkyo due to the negative posts in your forum, but i have contacted Crutchfield. I am hopeful that Crutchfield will be able to send me a replacement unit as they apparently have done so for other customers with this issue.
9. n/a
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post #144 of 1574
6/14/11 at 12:21pm
Thread Starter 
Called product support as suggested by Onkyo on the facebook dicussion post. After 20 mins of waiting and some arguing, product support said they would give me a label to send it in to the service center. Ok not bad I guess. They should have just offered that right away without much arguing my case about having to send it in.
I am still not sure what I'm going to do, since I did get amazon to take the return of the unit outside their 30 day window. I probably will send it back to amazon and go with something completely different. I just wanted to give Onkyo a chance to see what they can do but with the reports of inconsistency of repairs and being without the unit for a couple weeks with the unit being only 3 months old I don't think I like their solution. So no thanks Onkyo.
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post #145 of 1574
6/14/11 at 12:22pm
I am not going to disclose my source, but trust that it is from an authorized repair service center.

Evidently, the lack of response to an IR signal is not the problem, but really a symptom. The problem is intermittent to complete unresponsiveness/operation of the unit. The cause of the problem was a wire coupling and the gel they used for installation. This gel and/or bad part causes unwanted/improper conductivity, causing the receiver to go haywire. Most common symptoms are cycling of inputs and lack of response to IR commands. Other symptoms include randomly powering ON and OFF and general comatose operation.

i realize most of you already know this, but I can confirm the issue to be limited to three parts - evidently the wire coupling and at both ends where it attaches. Replacement parts were evidently scarce and some early repairs involved cleaning the connections thoroughly. Out of warranty repairs (including replacing the parts) would run roughly $100 to $200 depending upon the model. All 2010 models (708 and up) appear to be effected by this. Failure rate is higher than 5%, but real numbers are impossible for all but Onkyo to know. Onkyo is requesting that all defective parts be returned to them to be examined - evidently they are working diligently to determine the exact cause (ie the gel or the parts or combination) to determine if more action is needed.

At this point, Onkyo will only pay for the repair of defective units under warranty - they will not repair for preemptive repairs. I asked my contact whether I should worry about it with my Integra DTR50.2 and he said it's likely it will impact you at some point, hopefully within the warranty period.

I can informally confirm that this also impacts owners of the Integra DTR-40.2 and 50.2 (both have been repaired by my contact).

Evidently Onkyo corporate is working on this problem, but it seems they do not definitely know the culprit, hence why they are replacing all three components.

PM me if you want the name of an authorized service center that is knowledgeable in these repairs and at the forefront of addressing them. It might be worth the shipping costs to have the repairs done right.
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post #146 of 1574
6/14/11 at 3:13pm
/////
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post #147 of 1574
6/14/11 at 3:18pm
Quote:
Originally Posted by mcallister View Post

In the past I've done a lot of promoting Hanson AV in Dayton, and even have received PM's from them thanking me.

I took my DHC-80.2 two weeks ago for repair. They told me it would only take 1-2 weeks to have it returned. Called today and now they are saying 3-4 weeks. Not too happy with them right now and definitely not with Onkyo/Integra. I think I may see what I can do with Hanson AV and just trade in my 80.2 toward something else. I guess it depends on the trade in value of a piece of ****.

If not I will put it for sale and buy something else, and take my business elsewhere from all parties.

Rant over.

They may be awaiting parts. I know of a repair center that has them in stock.

Alternatively, you might ask them to clean the wiring in the meantime if the parts are a significant wait.
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post #148 of 1574
6/14/11 at 3:19pm
Quote:
Originally Posted by winston9332 View Post

I am not going to disclose my source, but trust that it is from an authorized repair service center.

Evidently, the lack of response to an IR signal is not the problem, but really a symptom. The problem is intermittent to complete unresponsiveness/operation of the unit. The cause of the problem was a wire coupling and the gel they used for installation. This gel and/or bad part causes unwanted/improper conductivity, causing the receiver to go haywire. Most common symptoms are cycling of inputs and lack of response to IR commands. Other symptoms include randomly powering ON and OFF and general comatose operation.

i realize most of you already know this, but I can confirm the issue to be limited to three parts - evidently the wire coupling and at both ends where it attaches. Replacement parts were evidently scarce and some early repairs involved cleaning the connections thoroughly. Out of warranty repairs (including replacing the parts) would run roughly $100 to $200 depending upon the model. All 2010 models (708 and up) appear to be effected by this. Failure rate is higher than 5%, but real numbers are impossible for all but Onkyo to know. Onkyo is requesting that all defective parts be returned to them to be examined - evidently they are working diligently to determine the exact cause (ie the gel or the parts or combination) to determine if more action is needed.

At this point, Onkyo will only pay for the repair of defective units under warranty - they will not repair for preemptive repairs. I asked my contact whether I should worry about it with my Integra DTR50.2 and he said it's likely it will impact you at some point, hopefully within the warranty period.

I can informally confirm that this also impacts owners of the Integra DTR-40.2 and 50.2 (both have been repaired by my contact).

Evidently Onkyo corporate is working on this problem, but it seems they do not definitely know the culprit, hence why they are replacing all three components.

PM me if you want the name of an authorized service center that is knowledgeable in these repairs and at the forefront of addressing them. It might be worth the shipping costs to have the repairs done right.

thanks for the update on this matter. I own the rc270. should I be concern?

Jacob
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post #149 of 1574
6/14/11 at 3:22pm
Quote:
Originally Posted by Jacob305 View Post

thanks for the update on this matter. I own the rc270. should I be concern?

Jacob

I would say there is a significant chance you might have an issue with it. Evidently the gel was used across the board. Recommend an extended warranty if still possible.

As a note to the general buying public, I would caution you against buying a 2010 Onkyo 708 and up without a warranty.
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post #150 of 1574
6/14/11 at 3:25pm
I have a completely unsubstantiated theory that the heat of summer might have "melted" the gel causing the unwanted conductivity resulting in the failure. I can find no other good reason why so many issues have popped up in the last month.
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread