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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread
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The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 41

post #1201 of 1694
Quote:
Originally Posted by anismo View Post

I got my TX-NR3008 from Adam's Electronics today. Just about 14 days turn around. So not bad at all.
The receiver is just now hooked up and seems to be working fine. Running Audyssey as I type this (very softly ).

The invoice says: Replaced
CPU-PCB
Socket/Cable 15'
P7501A,B Connector

Updated firmware.

Let see if this fix holds water! I absolutely loved this receiver when it was working!

that what they are supposed to replace !!!!
post #1202 of 1694
Rysh - I agree, check the batteries on the remote. When the troubled units wouldn't respond to the remote, the front buttons didn't work either, requiring the units be unplugged as the only way to get them to turn off.
post #1203 of 1694
with constant use batteries to die quicker.

if you buy gear outside of your countries normal retail channels warranties may not guaranteed outside the country of origin...

if you buy from a US vendor you may be required to ship it back to the US for repair as the warranty is only valid within the US, if you happen to be in Australia, the likelihood of the onkyo rep honoring the warranty is 100,000,000/1 for repair..


special authorization my arse, they will either do it or they won't though they will give the arsing around comment and do nothing..
post #1204 of 1694
Quote:
Originally Posted by AVTrauma View Post

Rysh - I agree, check the batteries on the remote. When the troubled units wouldn't respond to the remote, the front buttons didn't work either, requiring the units be unplugged as the only way to get them to turn off.

Unfortunately we have a harmony remote, so it was charged (we checked). Maybe it was just a glitch, somehow. Thanks for the reminders, though
post #1205 of 1694
1. Model TX-NR5008
2. Purchase Date or approximate date 12-12-10
3. Place where purchased: amazon
4. First symptom to appear: 3month
5. How long after purchase until first symptom appeared? 3 month
6. Was the symptom consistent or intermittent? started intermittent than consistent
7. Which symptom(s) (listed above) are you experiencing? all listed
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes.
*Unit does not respond to power button - must unplug to turn off.

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? Yes, sent it in 3 times for connector IDE failure.
9. If your unit was repaired did the problem come back, if so how long did it take to reappear? Yes it was repaired and it did come back. Fix would only last max three month. finally replaced with 5009 after third repair did not fix the problem.

I just hope that this issue is fixed with the TX-NR5009. I just tired of dealing with the issue. The TX-NR5008 was a nice unit but it just kept failing.
post #1206 of 1694
dschiri1 - just curious, but the first repair you had done to your 5008 (March/April 2010?) was before the press release, did they change the IDE cable and connectors that first time? Next question, how long ago was the last time you had this worked on, and where did you have this repaired at.

Doesn't look good for x08 and x008 owners if their "fix" doesn't work... will need more time and reports of subsequent failures to know for sure... as we all hold our breath and wait!
post #1207 of 1694
Quote:
Originally Posted by dschiri1 View Post

1. Model TX-NR5008
2. Purchase Date or approximate date 12-12-10
3. Place where purchased: amazon
4. First symptom to appear: 3month
5. How long after purchase until first symptom appeared? 3 month
6. Was the symptom consistent or intermittent? started intermittent than consistent
7. Which symptom(s) (listed above) are you experiencing? all listed
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes.
*Unit does not respond to power button - must unplug to turn off.

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? Yes, sent it in 3 times for connector IDE failure.
9. If your unit was repaired did the problem come back, if so how long did it take to reappear? Yes it was repaired and it did come back. Fix would only last max three month. finally replaced with 5009 after third repair did not fix the problem.

I just hope that this issue is fixed with the TX-NR5009. I just tired of dealing with the issue. The TX-NR5008 was a nice unit but it just kept failing.


Oh no.. I was hoping my 3008's last repair would hold up. I really dont want to ship this back and forth to service.. If this fails again, I am not going to touch another onkyo for a long time
post #1208 of 1694
Quote:
Originally Posted by ganaya View Post

Hi, I am from Argentina and I bought a 708 six months ago.

Two weeks ago the volume knob in the front panel stopped to work. I move the knob in both directions, but nothing happen with the volume.

The others controls in the front panel and the remote control works perfectly well.

Do you think I am suffering the same problem reported by onkyo in june? Or my problem could be related to any other issue?

Thank you very much for your help.

Regards, Gustavo.

Greetings,

I noticed today that the volume knob on my 5508 is no longer working..

All of the other front panel buttons are working fine.

Regards,
post #1209 of 1694
Send it in.
post #1210 of 1694
Here is my broken TX-NR708!!

Been working fine for many hours per day since Feburary 2011.

1. Model - TX-NR708; S/N 0933DC30Z1024479 D
2. Purchase Date or approximate date - 2/12/2011
3. Place where purchased - Newegg.com
4. First symptom to appear - Remote non responsive
5. How long after purchase until first symptom appeared? 10 months
6. Was the symptom consistent or intermittent? Intermittent
7. Which symptom(s) (listed above) are you experiencing? Remote Non-responsive and also Volume Knob not working
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? In Process
9. If your unit was repaired did the problem come back, if so how long did it take to reappear? Will Report when I have Data
post #1211 of 1694
first fix was just a clean

second was cable

third was cable and connector

The first two repairs were local third repair was united radio. When I called united radio they said they only cover repairs for 90 days and told me to call Onkyo with the 201 number. It looks like the fix didn't work for me but onkyo replaced it for me with a 5009. I hope the 5009 has a better design
post #1212 of 1694
Quote:
Originally Posted by dschiri1 View Post

first fix was just a clean

second was cable

third was cable and connector

The first two repairs were local third repair was united radio. When I called united radio they said they only cover repairs for 90 days and told me to call Onkyo with the 201 number. It looks like the fix didn't work for me but onkyo replaced it for me with a 5009. I hope the 5009 has a better design

what model did you have.
post #1213 of 1694
Quote:
Originally Posted by Ralph Potts View Post

Greetings,

I noticed today that the volume knob on my 5508 is no longer working..

All of the other front panel buttons are working fine.

Regards,

call onkyo, get your prepaid shipping box and label, and ship it off. Mine only took two weeks total for everything. Shipped it in, it arrived a couple days later, it got repaired, tested etc.., then shipped back.
post #1214 of 1694
Quote:
Originally Posted by nezff View Post

call onkyo, get your prepaid shipping box and label, and ship it off. Mine only took two weeks total for everything. Shipped it in, it arrived a couple days later, it got repaired, tested etc.., then shipped back.

Greetings,

Thanks. Called this afternoon and got the ball rolling..

Regards,
post #1215 of 1694
Quote:
Originally Posted by nezff View Post

what model did you have.

apparently he had a 5008...just scroll up the page...
post #1216 of 1694
Quote:
Originally Posted by carageuw View Post

apparently he had a 5008...just scroll up the page...

It could be a PR-SC5508 preamp/processor
post #1217 of 1694
Good news, 3008 driven for over a year flawless!

Bad news...

1. Model TX-NR5008
2. Purchase Date 12-20-11
3. Place where purchased: AC4L
4. First symptom to appear: Day one
5. How long after purchase until first symptom appeared? Immediately
6. Was the symptom consistent or intermittent? Reproduceable every time
7. Which symptom(s) (listed above) are you experiencing?
*Unit does not respond to remote commands.
*Popping through speakers reproduce-able every time.

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? Contacted Onkyo Support confirmed defective, advised work with vendor.
9. If your unit was repaired did the problem come back, if so how long did it take to reappear? Onkyo was very forward about this not being a legit option. Advised that I could take it to an authorized service center to have it looked at. (4 hours from me).
post #1218 of 1694
Was that a factory refurb?
post #1219 of 1694
Quote:
Originally Posted by maddmaster View Post

it could be a pr-sc5508 preamp/processor

5008
post #1220 of 1694
Quote:
Originally Posted by dowop View Post

Was that a factory refurb?


Mine was yes. Funny though, I don't feel uneasy about this as you would think unlike production units, this would have been tested before being re certified. Less likely to have an issue... no though.
post #1221 of 1694
That is why I asked. I would think you would be safer with a refurb.
post #1222 of 1694
Quote:
Originally Posted by dowop View Post

That is why I asked. I would think you would be safer with a refurb.

Touche sir! I wasn't aware it would require assembly though. Took me forever to put it all back in the case... (j\\k)
post #1223 of 1694
12/11 purchase of a refurb. from AC4L (not Onkyo) makes me question who really did the refub... or more accurately was the refurb certified/gauranteed/backed fully by Onkyo?

This has me again questioning the QC process employed...

To let a refub out the door, 9 months after an official press release outlines the problems affecting multiple units in multiple lines (and repairs being made, even when out of warrantee)... a known problem and issue!... does not inspire confidence in me as an effected consumer.

I repeat... Only time is going to tell whether some of us end up with a wonderful and worthy heart to our home entertainment system, or a 27.6 pound disappointment in time, energy and money spent.

Wishing all the best of the Holiday Season, and a trouble free New Year!
post #1224 of 1694
Quote:
Originally Posted by AVTrauma View Post

12/11 purchase of a refurb. from AC4L (not Onkyo) makes me question who really did the refub... or more accurately was the refurb certified/gauranteed/backed fully by Onkyo?

This has me again questioning the QC process employed...

To let a refub out the door, 9 months after an official press release outlines the problems affecting multiple units in multiple lines (and repairs being made, even when out of warrantee)... a known problem and issue!... does not inspire confidence in me as an effected consumer.

I repeat... Only time is going to tell whether some of us end up with a wonderful and worthy heart to our home entertainment system, or a 27.6 pound disappointment in time, energy and money spent.

Wishing all the best of the Holiday Season, and a trouble free New Year!

I've never heard of AC4L... But I've been eyeing the 5008 for a while now. I know the risk of this model but if one is solid it's hard to beat.

Argh... Tough decision... Is a referb at this price worth it or should I look for something else. I'm torn.
post #1225 of 1694
Tough call, how's your ability to cope if your baby is pulled from the entertainment center... it does leave a big hole for a while! If they are good, they can be oh so good...
and if they are bad... at least your going to get it fixed on their dime... a crap shoot to be sure.

To quote a friend... "Do you feel lucky? Well, do ya punk"

Nice present under the tree though!
post #1226 of 1694
After what seemed like days of research I ordered the Onkyo HT-RC270 and received it yesterday (12 22 11). Do not plan to hook it up for several days but after reading most of this thread am concerned about the risk.

In order to install this unit I have to do a considerable amount of labor due to my cabinet.

Questions:
Should I
1 Just send it back to Amazon?
2 Call Onkyo and see what they can tell me based on serial no.?
3 Just set it up and see what happens.

Your advise appreciated.
Thanks
Steve
post #1227 of 1694
Quote:
Originally Posted by Lost Dog View Post

I've never heard of AC4L... But I've been eyeing the 5008 for a while now. I know the risk of this model but if one is solid it's hard to beat.

Argh... Tough decision... Is a referb at this price worth it or should I look for something else. I'm torn.

Just a FWIW. My refurbished SC5508 from AC4L fried when I first plugged it in. DOA. They were professional to deal with though and as long as you follow their specific return rules no problems. I ended up eating shipping though.

Haven't replaced it yet. Still looking.
post #1228 of 1694
Quote:
Originally Posted by Robert W View Post

Just a FWIW. My refurbished SC5508 from AC4L fried when I first plugged it in. DOA. They were professional to deal with though and as long as you follow their specific return rules no problems. I ended up eating shipping though.

Haven't replaced it yet. Still looking.

Thanks for all the input everyone... I'm still up in the air on this one. It's either this or a Denon 4311CI or wait for along time for something else =(

/Sorry to thread jack but I got excited seeing the 5008 at this price!

The size of this failure thread scares me though!!!

Quick edit. I couldn't help myself at this price. I should have one in about a week. Let's hope I don't have to post in this thread for real!
post #1229 of 1694
#3....everything is gonna break....hook it up and enjoy and IF it does, it is covered by warranty. If you pick Denon, Pioneer, Yamaha,Marants, etc I would b suggesting the same to all.
Life is too short, don't sweat the small stuff !
We r an authorized servcienter for all--guess what they ALL break !
post #1230 of 1694
Quote:
Originally Posted by alanl715 View Post

#3....everything is gonna break.... ...--guess what they ALL break !

Sure, all brands break! - but, knock on wood, my Onkyo equipment ((x3): 2008, 2009, 2010,) has not given me a single problem. I'm talking 885, 270, and 5508.
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