The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 42

Just an update. My "home repair" of the NR708 is still going strong (from my writeup at http://www.moparhowto.com/ht-howtos/...kyo-nr708.html). The repair was done in early August and it's fine, even with my chintzy old double-connector IDE cable that was probably originally from my old Pentium 75mhz PC.

Of course now my Adcom GFA-5500 amp has blown up it's left channel out of the blue... I think I'm cursed.

Look for an old hafler.

Eh, my Dad is going to look at it for me. It's probably the left channel board (it's a modular design) which I can get "new" replacements for for about $160. Sucks but it's cheaper than buying something else. If I'm lucky my Dad will find the blown component(s) and can fix it.

I wasn't even playing anything when it went up... my left Polk RTI12 made a god awful WHUMP that scared the snot out of me followed by a little puff of magic smoke escaping... bummer.

Yes not too hard to repair.i think there are also upgrades for that amp as well. I rebuilt my 1982 Hafler last summer . Sounds great

I just discovered this thread after getting my 70.2 last week. I already noticed that if the 70.2 has been powered off overnight and the next day I try to power on from remote it does not respond. This has happened three times already. I made sure remote was in receiver mode, if that matters. I can power on from front panel, once it is on the remote works perfect. I have not had any other problems yet.

Welp it sure looks like the replacement 5508 Onkyo sent me late this year has developed the same problem as my first unit. The unit is no longer accepting Power On codes from the remote. Argh.

I have 2 708s. The one purchased first just started having issues this month.

1. Model TX-NR708
2. Purchase Date or approximate date 11-12-10
3. Place where purchased: accessories 4 less
4. First symptom to appear: no response to remote
5. How long after purchase until first symptom appeared? 13th month
6. Was the symptom consistent or intermittent? started intermittent than consistent
7. Which symptom(s) (listed above) are you experiencing? all listed
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes.
*Unit does not respond to power button - must unplug to turn off.
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? Haven't contacted yet.
9. If your unit was repaired did the problem come back, if so how long did it take to reappear? I'll let you know.

Thanks for the thread. Onkyo is well aware of the problem. You can read about it on their website. Go to About Onkyo, then Press Releases.

I couldn't post the link because I'm a newbie to this site. It should be easy to find.

I actually sold my Denon to go with Onkyo. I hope Onkyo is paying attention to these posts. Good luck everybody.

Im assuming it was fixed or was the 5508 a new model?

Hi Nathan_R, after the long ordeal you went through and now this with a new unit ... I feel your pain.

If he got a new unit he basically was back in the same boat. It's not anything new that the 08 units are having this same problem.

Yes, the replacement was a factory sealed unit. My 5508 lifecycles are limited to 3 problem-free months apparently. Oh well, it's not the end of the world.

Perhaps they will repair it this time.

the repair will last longer lets hope

You should just demand a 5509 if they are available here in the US or a Integra 80.3 if there not. That's unacceptable service.

Got to handle to you maintaining a positive attitude.

Hello, I have a big problem since I bought my Onkyo TX-NR 1008 in Miami (February), through Amazon and brought to Brazil where I live, with two months of use the receiver does not respond to remote commands, does not respond front panel to input commands, developing rapidly and randomly cycles through input modes or listening modes and does not respond to power button, you must unplug to turn off, or are the same problems reported in several U.S. unit there, because I have followed the AVS forum. The Onkyo has sent the service manual, technical assistance Onkyo here in Rio de Janeiro needs two units of the Plug Part No 25056643 and 1 unit of Soket AS (IDE Cable) Part n.2009991203UL to fix my receiver. The DISAC that imports and sells the Onkyo here in Brazil does not want to help me, because this model is not sold by them. I am traveling to New York (Manhattan) and Boston in February, I wonder where I could buy these two parts? Any email contact? I found some regional Service Center at the Onkyo site, but without the email, just with the address and phone number. I sent this same email to the Onkyo, but they ignored, despite having sent the service manual too fast before. I hope can help me, for I am with the receiver stopped almost a year and I am very close to getting fix it now. Thank you.

what was the 8th number and 9th letter on the serial number of your replacement?

1. Model: 708
2. Purchase Date or approximate date: 2/17/11.
3. Place where purchased: Amazon
4. First symptom to appear: cycling through random listening modes, super loud volume, remote unresponsive, power randomly turns on.
5. How long after purchase until first symptom appeared?: 8 months
6. Was the symptom consistent or intermittent?: inconsistent on cycling listening modes, consistent on power turning on randomly
7. Which symptom(s) (listed above) are you experiencing?:
cycling through random listening modes...
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?:they said to reset, which I will try, but sure that will not work, then they will ship a box if doesn't fix problem

1. Model PR-SC5508
2. Purchase Date or approximate date March 3rd, 2011
3. Place where purchased: 6th Ave.
4. First symptom to appear: stopped accepting remote instructions
5. How long after purchase until first symptom appeared? 4 months
6. Was the symptom consistent or intermittent? started intermittent then consistent
7. Which symptom(s) (listed above) are you experiencing? all listed
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes.
*Unit does not respond to power button - must unplug to turn off.

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?

First time I called, csr had me unplug it and of course that didn't fix the problem. Finally, he sent me a box. I waited over 2 weeks, no box arrived, so I called back. Luckily I got the same csr and he apologized, couldn't figure out what the problem was, but sent another box, this one I got.

Just today I get an email from my service center (which is in Michigan, I live in Arkansas) saying they've been observing my unit for 3 days now and haven't seen a single problem, and they asked me if I had ever unplugged it then plugged it back in to see if the problems went away.

I'm so frustrated!! I linked them to this thread and to Onkyo's own press release, saying THESE are the problems I'm having, please fix it! I guess if they don't see anything they'll just ship it back.

I hate to just cut my losses and buy something else, but that may be what I do. One thing is for certain: I'm never buying another Onkyo product again, ever, and will steer everyone I can away from them.

I have a 5508. It started act unpredictably on two occassions in the last two months. The first symptom was explained lowering of the volume. The volume adjust window would popup on the TV screen and the volume would start to lower all by itself. One time it went to -0db. I thought there was a problem with the remote so I took the batteries out and tried to turn up the volume manually but the big knob did nothing. There was also a bit of cycling thru the surrond listening modes.

Last week it went into full blown mode cycling and would not lock on any listening mode. I did the VCR/power on Reset process and it played for maybe 20 minutes and then started cycling again.
Unit was purchased 8/2011. It lives in a Home theater stand with an open front and back on the bottom rack with nothing on top of it. My dealer tells me this is a known defect and requires replacing a ribbon communication cable which is pretty small and is soldered on the face.

Looking thru some of the other reported problems. I tried unplugging the power and left it off for a couple of hours. Plugged it back in a it went into recycling mode and would not repsond to any panel commands.

My 808 went to Adam's Electronics Oct. 18, came back about 10 days later. Been working fine (as of Jan. 16). Hope it stays that way!
Jack

Another 5508 casualty,

Went thru 2 units, both started to freeze-up under
1 month of use, keeping power unplugged when not in use
will usually keep unit okay for up to 4 hours

Will never again buy an Onkyo product .

It really sucks that when I repalce this unit can't
in good conscience sell this to anyone.

Waiting for the Outlaw Audio new pre-amp

Six months since the fix.
Not one symptom has recurred.
Unit working as expected.
Confidence in repair is still high at this time.

If you have a toshiba LCD could be the root of the problem. How they passed FCC tests, must of been a big payoff !!!

how is the toshiba lcd the root of the problem?
I own a plasma.
Jacob

Also wondering where this toshiba causing the problem comes from???

Too many of us have had this problem, and I suspect most don't own (or even considered purchasing) this set.

The problems listed on these units is well documented, and they have nothing to do to what equipment people have them hooked up to.

I'm 5 months now post repair, and things seem to be just fine (so far).

I own the rc270 and I have had the receiver about a year now. I got it back in january of 2011. I have not had any problems of yet.

Jacob

Toshiba IR swap it what its called...
Its alittle known big problem, its buggy and can drive you crazy...
It mostly blocks ir remotes from working half the time, and its very unpredictable. It won't act the same all the time, a very flaky problem.
Cable boxs are the worse victims, but others say its caused remote problems with other audio and video hardware... Just unplug the Toshiba LCD TV and if the problem stops than you found the problem source.

If your only having problems with the remote, and own a Toshiba set that may be troublesome, but most experience multiple symptoms that are listed...

There is no way the "IR swap" will effect the front panel hard buttons, necessitating unplugging the unit to turn off.

And again, the vast majority of these units have not had Toshiba sets attatched... but definetly something to consider before ripping your unit out of the rack and shipping it off for repair if you do own a toshiba set.