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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread
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The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 54

post #1591 of 1694
Quote:
Originally Posted by XStanleyX View Post

Sorry but that's the way it goes with nearly all electronics. If you buy it used there is no warranty and without a receipt you're SOL. Not all warranties are transferrable. The "one time" out of warranty repair means just that. If the one I had fixed goes tits up again my son will be SOL.
Too bad the seller you bought it from didn't give the full history of the receiver.

"One time" out of warranty is BS.eek.gif I had mine fixed twice and will send it in for a 3rd time if the problem comes back. However, I do understand the warranty not being transferrable and the abscence of a receipt.smile.gif
post #1592 of 1694
It would be interesting to know how many units have had HDMI failures after being repaired. My local service center said that when they finally added a small "Daughter" board to the replacement HDMI boards they have not seen any come back. He also said that it takes about a year or two for the problem to show up and that they added the new part around the end of 2011.
post #1593 of 1694
Update on my NR5008 which was sent in about two weeks ago...

Got a call from the repair facility yesterday and they said the HDMI board is on backorder from Onkyo with no ETA for new stock. They gave me the part number and suggested that I call Onkyo to see if we both can put pressure on them to get either a board or a conformation as to when more will be in.

I'll be calling Onkyo today...
post #1594 of 1694
Update on TX NR 808

Shipped in original box on a Friday to ABL in Michigan
Notice received the following Tuesday that unit was received
Delivered by FED EX on Saturday

8 day Turnaround time including shipping time

Currently Working
post #1595 of 1694
Quote:
Originally Posted by wvsteveo View Post

Update on TX NR 808

Shipped in original box on a Friday to ABL in Michigan
Notice received the following Tuesday that unit was received
Delivered by FED EX on Saturday

8 day Turnaround time including shipping time

Currently Working

You are lucky!

Mine has been in the shop for almost two weeks now. I spoke with them two days ago and they gave me the part number and asked that I call Onkyo. My call to Onkyo didn't help as they are back-ordered "until sometime in September". The parts guy said they are expecting a large shipment of HDMI boards from overseas next month. There is a chance they'll get a partial shipment of it earlier but no way to tell until they show up.

I could be looking at ~8 weeks without my NR5008.
post #1596 of 1694
Ok being a electronics guy for over 40 years here is what is the most likely "Ghost" culprit to the "Cycling Event" observed at tun on -OR- LAck of Remote of Panel interface on Onkyo units.

First off I deducted the most common element on the broad range of models and it matched with the suspects on various post.

I have a NR5008 it had an HDMI board replacement/upgrade courtesy of Onkyo - Calling and E-mailling service was the only way to get punched through in a large corporation - pretty Par for the course.

So here is what I found and it will apply to most models upon inspection.

1) The 40 pin connector was corroded
2) On the HDMI board the Onkyo upgrade has an additional board (to prevent reoccurrence of Inop) the top connector is of low quality metals and oxidizes without viewable evidence to the naked eye.
3) The shielded ribbon cable & adjoining ribbon cable from the HDMI board

Solution:

Carefully, remember this unit is STATIC DISCHARGE sensitive please look up how to properly ground your arm and brush

I used a special solvent and brass wire brush to clean the sockets - the ribbon cable of course is difficult to clean so use a small gauge soft brass bristle (remove one from your brush & watch for falling bristles!)

It works perfect after this SO FAR Mr. Murphy's Law will soon tell us after this thing cooks for awhile if he will dictate the repairs validity smile.gif

Cheers

AppleMark
AppleMark
AppleMark

post #1597 of 1694
Ok being a electronics guy for over 40 years here is what is the most likely "Ghost" culprit to the "Cycling Event" observed at turn on -OR- LAck of Remote of Panel interface on Onkyo units.

First off I deducted the most common element on the broad range of models and it matched with the suspects on various post.

I have a NR5008 it had an HDMI board replacement/upgrade courtesy of Onkyo - Calling and E-mailling service was the only way to get punched through in a large corporation - pretty Par for the course.

So here is what I found and it will apply to most models upon inspection.

1) The 40 pin connector was corroded
2) On the HDMI board the Onkyo upgrade has an additional board (to prevent reoccurrence of Inop) the top connector is of low quality metals and oxidizes without viewable evidence to the naked eye.
3) The shielded ribbon cable & adjoining ribbon cable from the HDMI board

Solution:

Carefully, remember this unit is STATIC DISCHARGE sensitive please look up how to properly ground your arm and brush

I used a special solvent and brass wire brush to clean the sockets - the ribbon cable of course is difficult to clean so use a small gauge soft brass bristle (remove one from your brush & watch for falling bristles!)

It works perfect after this SO FAR Mr. Murphy's Law will soon tell us after this thing cooks for awhile if he will dictate the repairs validity smile.gif

Cheers

AppleMark
AppleMark
AppleMark

post #1598 of 1694
Quote:
Originally Posted by majek 60 View Post


My unit was received back from Adams Electronics this past Friday, 3/2/12. Better turn around than I thought.


They said they changed a socket and 2 connectors. Unit is working fine. They must have done a reset, all my settings were gone.


Do any of you guys use the Pure Audio Selection??

Here we go again........ New Problem!! Please help!!

The unit is passing video with no problem. The problem is with the sound. Blu Ray, Cable/Sat inputs, picture, but no sound.

I even went to the Set-up Menu to the level calibration portion and no sound.

After multiple power cycles and turn-on sequences the AVR finally passes sound and works fine for the rest of the movie or TV shows.

This is very frustrating.......

Does anyone know anything about this issue.? I have combed my way through many threads here and really have come up blank.
post #1599 of 1694
Having same issue but it is intermittent. I called Onkyo and was told out of warranty. Could pay for repair would have to call service center to get and estimate or could trade in for last year down level unit. Neither option sound very wonderful.
post #1600 of 1694
Quote:
Originally Posted by majek 60 View Post

Quote:
Originally Posted by majek 60 View Post


My unit was received back from Adams Electronics this past Friday, 3/2/12. Better turn around than I thought.


They said they changed a socket and 2 connectors. Unit is working fine. They must have done a reset, all my settings were gone.


Do any of you guys use the Pure Audio Selection??

Here we go again........ New Problem!! Please help!!

The unit is passing video with no problem. The problem is with the sound. Blu Ray, Cable/Sat inputs, picture, but no sound.

I even went to the Set-up Menu to the level calibration portion and no sound.

After multiple power cycles and turn-on sequences the AVR finally passes sound and works fine for the rest of the movie or TV shows.

This is very frustrating.......

Does anyone know anything about this issue.? I have combed my way through many threads here and really have come up blank.
This is symptomatic of HDMI board failure. There's an entire thread about Onkyo xx07, xx08 (and possibly xx09) models suffering this failure. It tends to pop up 18-24 months after purchase.

Onkyo is aware of the problem. To 100% confirm that you're experiencing HDMI board failure, when you get video, but no audio, some of the Setup Menu items will be grayed out and non-selectable.

You have to send it in again.


Max
post #1601 of 1694
Talked to Onkyo again. This time I got a positive response. Onkyo will pay for repair or replacement if repair is not possible or practical due to parts problem.
post #1602 of 1694
Onkyo Parts was prompt speaking with me on the phone, however not with email. They did find my email and then requested that I email a copy of the original sales receipt. I scanned it and emailed with a follow up phone call. They said that they would get back to me by Monday..........

I will have to pay shipping to the repair shop and they will pay shipping back, which to me is pretty bad. They should have a swap out program for these units and be more of a stand up company then "we will fix it again for free, minus shipping". So in 2 more years I should expect another failure mode?

Sorry Onkyo, very disappointed with this product/customer service. I was a loyal customer, not anymore!
post #1603 of 1694
Well it took Onkyo over 1 week to tell me that they will offer me a 1 time warranty extension to fix this problem, if the unit has not been abused.

I am to pay the shipping to the repair shop and they will fix and send back to me.

They really need to implement an exchange program for these AVR's that have known quality issues........ weeks without and AVR is totally unacceptable for some of us.

Poor Quality Units and Less Than Average Customer Service.............Thumbs Down To Onkyo!
post #1604 of 1694
Quote:
Originally Posted by majek 60 View Post

Well it took Onkyo over 1 week to tell me that they will offer me a 1 time warranty extension to fix this problem, if the unit has not been abused.

I am to pay the shipping to the repair shop and they will fix and send back to me.

They really need to implement an exchange program for these AVR's that have known quality issues........ weeks without and AVR is totally unacceptable for some of us.

Poor Quality Units and Less Than Average Customer Service.............Thumbs Down To Onkyo!

What do you expect? Your unit is past its warranty. Just be glad they are fixing it again. For some of us, this wasn't even an option.
post #1605 of 1694
Guys, I'm having a problem on my 808 remote control, the RC-771M, that obvious came with the receiver.
The TV button, left to the RECEIVER button, some weeks ago, start it to stop working, only pressing real hard that it worked. But now, even if I press it real hard I barely make it work (to make the green light turn on), if not at all...
I was thinking to open it and see if I can solve this...

I still haven't got the time to open it.
I only see two screws on the back. Does anyone knows if it needs anything else to open it? Is it hard? I don't wanna ruin it... I'm a bit clumsy on this things and sometimes things go on the wrong path...
post #1606 of 1694
Quote:
Originally Posted by onesolo View Post

Guys, I'm having a problem on my 808 remote control, the RC-771M, that obvious came with the receiver.
The TV button, left to the RECEIVER button, some weeks ago, start it to stop working, only pressing real hard that it worked. But now, even if I press it real hard I barely make it work (to make the green light turn on), if not at all...
I was thinking to open it and see if I can solve this...

I still haven't got the time to open it.
I only see two screws on the back. Does anyone knows if it needs anything else to open it? Is it hard? I don't wanna ruin it... I'm a bit clumsy on this things and sometimes things go on the wrong path...
You can get a replacement remote for around $60, so if I were you I'd open it up and see if you can clean it out. There's probably some schmutz between the keypad/membrane and the contact that'd be easy to remove...if you can get access to it. And if you goober it up in the process, you're only out $60.
post #1607 of 1694
Quote:
Originally Posted by Schwa View Post

Quote:
Originally Posted by onesolo View Post

Guys, I'm having a problem on my 808 remote control, the RC-771M, that obvious came with the receiver.
The TV button, left to the RECEIVER button, some weeks ago, start it to stop working, only pressing real hard that it worked. But now, even if I press it real hard I barely make it work (to make the green light turn on), if not at all...
I was thinking to open it and see if I can solve this...

I still haven't got the time to open it.
I only see two screws on the back. Does anyone knows if it needs anything else to open it? Is it hard? I don't wanna ruin it... I'm a bit clumsy on this things and sometimes things go on the wrong path...
You can get a replacement remote for around $60, so if I were you I'd open it up and see if you can clean it out. There's probably some schmutz between the keypad/membrane and the contact that'd be easy to remove...if you can get access to it. And if you goober it up in the process, you're only out $60.
Might be able to get a used remote even cheaper on eBay from all the folks with dead Onkyo avr's.


Max
post #1608 of 1694
Quote:
Originally Posted by onesolo View Post

Guys, I'm having a problem on my 808 remote control, the RC-771M, that obvious came with the receiver.
The TV button, left to the RECEIVER button, some weeks ago, start it to stop working, only pressing real hard that it worked. But now, even if I press it real hard I barely make it work (to make the green light turn on), if not at all...
I was thinking to open it and see if I can solve this...

I still haven't got the time to open it.
I only see two screws on the back. Does anyone knows if it needs anything else to open it? Is it hard? I don't wanna ruin it... I'm a bit clumsy on this things and sometimes things go on the wrong path...
I got a brand new one if you need it PM me they are 76$ + shipping from Onkyo
post #1609 of 1694
It's been some time, but I had similar problems on a 605 and 706 remote. You're on the right track with the two screws. After removing them, the rest of the case just snaps together like a cell phone. You just have to pry the top and bottom halves apart (snaps together), starting in one place and working your way around. Once you get it started, things will go quite simply. Once separated, pull the top and bottom apart (don't be afraid, nothing will jump out). You will most likely notice that the carbon buttons (that short between the contacts on the board) are probably covered with an oily substance. Using rubbing alcohol on a Q-Tip or wipe, clean all the carbon buttons and their respective PCB contacts. After simply snapping the two halves back together and replacing the screws, it should be working again. Hope that this helps, it worked for me
Edited by WhiskeyJ - 10/3/13 at 4:56pm
post #1610 of 1694
My RC270 is having an odd problem with remote commands. My home theater PC remote is controlling it for some reason. It changes my input when I'm clicking thru menus on the home theater PC. Any ideas why this is happening or how to correct it?
post #1611 of 1694
I am so glad I got rid of my 808 a few months before the warranty expired...but the 809 and 818 are not much better mad.gif
post #1612 of 1694
My 270 died within the first year. While it was in the shop getting fixed I bought a 709. It died over a month ago. It is at the repair facility with no eta on parts. I have emailed onkyo as well as posted on their forum last week.

I think this will be my third and last onkyo unit.
post #1613 of 1694
I have a NR3007 that has gone through the same problems that the other NR3008 owners have gone through. Having done the factory reset numerous times And still not audio when trying to adjust the speaker levels. After trying to reset it one last time the on screen setup menu would not display.

Any opinions on whether or not to get it fixed, or except my losses? From what I have seen on this forum and several others this is a common problem with Onkyo receivers like the 3007 and the newer models. I want to know if anyone has actual success resolving this problem? I am a firm believer of not wasting any more money on something that isn't worth fixing. It will cost $80 to have it diagnosed and no telling how much to get it fixed, if ever.

Henry
post #1614 of 1694
Quote:
Originally Posted by hmhoshino View Post

I have a NR3007 that has gone through the same problems that the other NR3008 owners have gone through. Having done the factory reset numerous times And still not audio when trying to adjust the speaker levels. After trying to reset it one last time the on screen setup menu would not display.

Any opinions on whether or not to get it fixed, or except my losses? From what I have seen on this forum and several others this is a common problem with Onkyo receivers like the 3007 and the newer models. I want to know if anyone has actual success resolving this problem? I am a firm believer of not wasting any more money on something that isn't worth fixing. It will cost $80 to have it diagnosed and no telling how much to get it fixed, if ever.

Henry

Absolutely yes, get it fixed, if you have the original purchase receipt and it was an authorized seller. Call Onkyo parts department (number is in this thread or on the website, sorry on my phone). Onkyo has been standing behind the HDMI problem even if the unit is out of warranty.

An obvious sign that it is a faulty HDMI board, is that when you are having issue the "Network" menu item is greyed out in the setup OSB.

I had mine fixed outside of warranty and then lightning struck and fried it again!

Luckily I have a very good local authorized repair center that got it fixed in less than a week each time. It is still a great receiver, but I do have a backup now!
post #1615 of 1694
I bought from an authorized dealer which was Best Buy in my home town. Although it is not on the authorized Onkyo service center list, I have a repair center that handles Onkyo. I did register it with Onkyo.

Since it is a holiday today I will call Onkyo to see what they can do and if is worth fixing. If I decide to get it fixed. When and if I decide to get it repaired, I expect all problems to be resolved. I absolutely do not want it to be an bottomless money pit! Excuse if I have lost all faith in Onkyo TX-NR3007 receivers. Just do some research ion other forums to see how common this problem is.

Henry
post #1616 of 1694
Yep,
It's a problem, but Onkyo has been standing behind it.

According to my local repair guy, HDMI boards have been a problem for all brands. Not just Onkyo.

If it's
The HDMI board with yours and Onkyo fixes it, I don't see how it would not be worth fixing!?!

It is an inconvenience, but I think it is somewhat part of it when you cram as much as these receivers do into one box.
post #1617 of 1694
Previously, (July 2013) i posted an update that my Onkyo NR 808 had been successfully repaired and that it was fully functional. The repair was made under the extension of the warranty, and my costs were shipping the unit to Michigan. I am disappointed to report that as of today, the reciever does not work, it passes no video or audio from attached components, nor does is any sound produced when selecting the Tuner (FM Radio)

Here is a summary of my experience:

Purchased TXNR 808 in Apr 2011 from Crutchfield

Repaired (HDMI card issues) July 2013 /ABL Elcctronics/ paid shipping to ABL under special extension of warranty. This is what ABL did on the receiver:

[replaced defective HDMI input IC, IDE connectors on microprocessor and display boards, Amp IDE cable on microprocessor, per service bulletin 11060704]

Worked perfectly for 3 months until today

Now major problems have returned:

1. No audio and no video

2. All display screens on receiver on, remote works, TV shows receiver inputs (except for bluray and cable) however no picture, no sound.

3. No FM sound from Tuner

4. Cable box direct to TV (bypass Onkyo) OK

5. BluRay direct to TV (bypass Onkyo) OK

6. Unplugged for 1 hour...no change in symtoms

I have emailed Onkyo. Do any of the forum members have any suggestions? I am thinking it is time to move on to another receiver and cut my losses.

Any suggestions on course of action or recomendations for new receiver for a 7.1 typical home theater man cave 25' by 15' setup with 60 inch TV, Oppo 103 bluRay, and HD cable box would be appreciated.

Thanks
post #1618 of 1694
Just to close.this loop. Two months after I sent in my 80.2 under warranty an 80.3 appeared at my door. It is working fine.

Two of the weeks were my doing since I delayed the shipment since I was out of town.
post #1619 of 1694
That is good to hear. Onkyo has been a stand up company IMO when it comes to making this right.
post #1620 of 1694
For those unsure of what direction to go in regards to replacement, I'll pass on my experience. I have an Integra DTC 9.8 pre-pro that had some issues that appeared related to the HDMI board. It's now performing flawlessly in an audio only room. I replaced it with an Onkyo TX-NR 929.

I'm sure those HDMI board problems were related to heat. In the same position as the 9.8 hooked up to the same equipment, the 929 runs 30/35 degrees cooler!! That includes the fact it has 9 channels of amplification.

Without specifics, Onkyo tried to convince me that the problem was fixed. Personally I think Onkyo should be more up front with information about this. They've certainly taken a big hit on this forum.

A 30 degree operating difference isn't an improvement, it's a fix for something that was broken. For their sake, I hope they survive this.
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