AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread
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The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 9

post #241 of 1573
6/22/11 at 7:47am
I am glad to see Onkyo has responded to this issue. I have a 708 and have not had any issues so far but this thread has me worried. At least we know Onkyo has now acknowledged the problem and will fix our units!
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post #242 of 1573
6/23/11 at 9:20am
I had noted that I had this repaired (flashing audio modes and won't respond to remote) a while back and then the issue reappeared a few weeks later (but then went away). I contacted Onkyo and complained that i did not want to spend the time and money to go to the service center far away again. After persisting with email they said they would send me a prepaid box to send it to a service center. 2 weeks have gone by and no box from Onkyo so I emailed them yet again.

Today the flashing through the various audio options started again (its raining out if that matters). I played with the Volume control and it stopped and is now working again.

Obviously an issue here and no resolution...

Guess who may not buy Onkyo again...
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post #243 of 1573
6/23/11 at 11:22am
Too little, too late. It's about time the Onkyo morons 'fessed up, but who wants to keep sending their units out for repair? What, and hold your breath every time you turn it on?
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post #244 of 1573
6/23/11 at 3:15pm
I got a call saying my NR5008 is ready. They said it is the cable that contains the acid. This is what is causing all the trouble. Not the acid wash the boards go through. It is best to get your cable replaced, before the acid eats into your pins.
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post #245 of 1573
6/23/11 at 3:21pm
Quote:
Originally Posted by bayareakirk View Post
I have two of the effected receivers without any problem - yet.
So I like this part best: ***This issue will be handled for you even if you are out of warranty

Now I don't need to think about getting an extended warranty just for this issue.
Quote:
Originally Posted by Rysh View Post
I have an unaffected (to date) model as well, so I totally agree that it is good news they will service all units.
I guess I'm one of the lucky ones also (3008) with no problems. I do hope
those that are having problems get them resolved in the manner they wish...

Be it getting it fixed or refund or new AVR.
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post #246 of 1573
6/23/11 at 4:43pm
I wonder...how complicated is this repair? Any chance we could just order the part(s) and accomplish it ourselves? I'd much rather do that (depending, of course, on the cost of the parts) than ship a ~60 pound receiver cross-country for repair. Based on past experience, there's about zero chance that it'll be returned in the same condition it left in.
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post #247 of 1573
6/25/11 at 3:08pm
I emailed my repair guy on 6/24 and he said, "they want us to change the cable and connectors again, bring it back." As you can see, he is not big on words. If I go by what he says, there is nothing new I can see about the current repair offered by Onkyo. Many of us already had the cable and connectors replaced and still have the same symptoms we did before the so called repair was made.

Is there a new service bulletin and my guy missed it? (He's pretty good, doubt he'd miss it, but it happens).

Is the re-solder that aske22 refers to part of a new service bulletin or unique to aske22's unit? If it is a new SB then is the re-solder part of the connector (plug) soldering or a different point all together?

I would ask my service tech these simple questions, but he is unapproachable (not a people person to say the least).

I still doubt the cause of these symptoms is that acid (whether its residue or in the cable as skoobydoo claims) deteriorated the cable and connectors and I do not believe the replacement of these parts fixes anything. Otherwise, those of us that have had the 'acid' repair would be all better now....we're not.

I'd like to know, does anyone who has had the cable and connectors replaced believe their unit is fixed?
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post #248 of 1573
6/25/11 at 3:30pm
I have an 80.2 that was repaired and now is working flawlessly.........but for how long. After this ordeal and this thread I can say I will never buy onkyo/integra again. Unless...they give me a new 80.3 to replace this bug riddled 80.2.
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post #249 of 1573
6/26/11 at 6:40am
Update: I picked up my receiver (HT RC 270) two weeks ago after being kept for a week and finding no issues per the technician @ Onkyo authorized service centers. Last night system was cycling through the Audio Modes- non stop. Would not respond. I had to unplug leave it unplugged for more than an hour to resolve.

So, I have now decided to get rid of the player and just get me a new one.. something else other than this stupid Onkyo units! I have been a Onkyo fan since 2001 when I first got my HTIB and have been with them ever since, I've had more than 3 different systems before this with no issues. IDK what the hell is going on with them now but this is very disappointing.

Any of guys have any suggestions for a replacement?? Thanks!!
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post #250 of 1573
6/26/11 at 9:16am
Quote:
Originally Posted by adept777 View Post

Update: I picked up my receiver (HT RC 270) two weeks ago after being kept for a week and finding no issues per the technician @ Onkyo authorized service centers. Last night system was cycling through the Audio Modes- non stop. Would not respond. I had to unplug leave it unplugged for more than an hour to resolve.

So, I have now decided to get rid of the player and just get me a new one.. something else other than this stupid Onkyo units! I have been a Onkyo fan since 2001 when I first got my HTIB and have been with them ever since, I've had more than 3 different systems before this with no issues. IDK what the hell is going on with them now but this is very disappointing.

Any of guys have any suggestions for a replacement?? Thanks!!

if your serial number was in the range that was posted a few weeks ago, they have to perform the bulletin-insist on it-call Onkyo customer svc and ask them to call the servicenter that could not duplicate the intmcy and request they perform the repair.
cust svc is open Sat and Sun 1-5 est - 80 225-1946
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post #251 of 1573
6/26/11 at 9:19am
Quote:
Originally Posted by Schwa View Post

I wonder...how complicated is this repair? Any chance we could just order the part(s) and accomplish it ourselves? I'd much rather do that (depending, of course, on the cost of the parts) than ship a ~60 pound receiver cross-country for repair. Based on past experience, there's about zero chance that it'll be returned in the same condition it left in.

i'll sell em to you all day long....u'r going to b removing and replacing (2) 40 pin connectors - one on the display brd and the other on the logic brd. PM me for prices.
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post #252 of 1573
6/26/11 at 9:23am
Quote:
Originally Posted by Braunbear View Post

I emailed my repair guy on 6/24 and he said, "they want us to change the cable and connectors again, bring it back." As you can see, he is not big on words. If I go by what he says, there is nothing new I can see about the current repair offered by Onkyo. Many of us already had the cable and connectors replaced and still have the same symptoms we did before the so called repair was made.

Is there a new service bulletin and my guy missed it? (He's pretty good, doubt he'd miss it, but it happens).

Is the re-solder that aske22 refers to part of a new service bulletin or unique to aske22's unit? If it is a new SB then is the re-solder part of the connector (plug) soldering or a different point all together?

I would ask my service tech these simple questions, but he is unapproachable (not a people person to say the least).

I still doubt the cause of these symptoms is that acid (whether its residue or in the cable as skoobydoo claims) deteriorated the cable and connectors and I do not believe the replacement of these parts fixes anything. Otherwise, those of us that have had the 'acid' repair would be all better now....we're not.

I'd like to know, does anyone who has had the cable and connectors replaced believe their unit is fixed?

I do...we have repaired 2 of them in our repair facility and 10 days later...they are still functioning fine. Got to make sure your svc facility is replacing not only the ribbon cable (which has a 40 pin plug factory crimped at each end) but the 2 40-pin solderered sockets as well.
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post #253 of 1573
6/26/11 at 9:57am
According to Onkyo site they have officially recognized problem as of June 21. They will perform service even if out of warranty. See press releases.

I have a different prob. HDMI out on my 270 quit sending video. Verified all cables as working from Sony BD and Motorola HD box when hooked direct with Toshiba TV. Spent the day changing configuration of cables, re-setting receiver, and turning on components in different orders. Best I got was
maybe 1 sec of vid, then flickers.

All works thru component, but then I lose hi-def audio for my BD/SACD and on-screen menu. Saw a coouple of comments about HDMI daughterboard and vid processor. Unit shipped by dealer to service centre over two weeks ago.

Have yammie 659 for backup.
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post #254 of 1573
6/26/11 at 6:25pm
Thread Starter 
sure am glad my yamaha 867 will arrive tuesday my HT 270 has gone completely nuts and just switches inputs frequently now. back to amazon you go and Good bye for good onkyo.....too bad I used to like your stuff
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post #255 of 1573
6/26/11 at 6:34pm
I don't get all the "I'll never buy Onkyo again" rants. All stuff breaks, not just Onkyo stuff. Besides, Onkyo's acknowledged the problem, has a good fix, and has even stated they'll continue to repair units even if they're out of warranty for this issue. Seriously, what more could you want?
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post #256 of 1573
6/26/11 at 6:39pm
Quote:
Originally Posted by Schwa View Post

I don't get all the "I'll never buy Onkyo again" rants. All stuff breaks, not just Onkyo stuff. Besides, Onkyo's acknowledged the problem, has a good fix, and has even stated they'll continue to repair units even if they're out of warranty for this issue. Seriously, what more could you want?

You're ... on .. a .... forum, what do you expect?
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post #257 of 1573
6/26/11 at 7:00pm
Quote:
Originally Posted by pepar View Post

You're ... on .. a .... forum, what do you expect?

I can understand both sides. What people do not realize is Onkyo like many other companies don't make every part. Some parts come from 3rd party vendors they have contracts with. The vendor may change something in the process they use to make a part cheaper and not tell Onkyo (or whatever company the parts are being made for). Problems start occuring like this one throughout a product line and Onkyo gets the bad rap. Sometimes it takes time before the problems show up. Then again companies bid to win the contract for the parts. If Onkyo took the lowest bid it may be they are getting what they paid for. We suffer in the end. If my 5508 showed this problem in 66 days they knew the problem was there. What should have been done was to hold the line until it was corrected and notify previous customers of the potential problem and the resolution. A close friend of mine warned me not to buy Onkyo but I didn't listen. I love my 5508 but am extremely not happy about this. You have to wonder if the 5509 if and when released will have this problem resolved.
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post #258 of 1573
6/26/11 at 7:32pm
I'm clacking away on a laptop sitting in my theater now enjoying my 5508 which works perfectly. It doesn't affect every unit.

Jeff
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post #259 of 1573
6/26/11 at 7:35pm
Quote:
Originally Posted by Maddmaster View Post

I can understand both sides. What people do not realize is Onkyo like many other companies don't make every part. Some parts come from 3rd party vendors they have contracts with. The vendor may change something in the process they use to make a part cheaper and not tell Onkyo (or whatever company the parts are being made for). Problems start occuring like this one throughout a product line and Onkyo gets the bad rap. Sometimes it takes time before the problems show up. Then again companies bid to win the contract for the parts. If Onkyo took the lowest bid it may be they are getting what they paid for. We suffer in the end. If my 5508 showed this problem in 66 days they knew the problem was there. What should have been done was to hold the line until it was corrected and notify previous customers of the potential problem and the resolution. A close friend of mine warned me not to buy Onkyo but I didn't listen. I love my 5508 but am extremely not happy about this. You have to wonder if the 5509 if and when released will have this problem resolved.

I doubt it...
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post #260 of 1573
6/26/11 at 7:43pm
Quote:
Originally Posted by Schwa View Post

I don't get all the "I'll never buy Onkyo again" rants. All stuff breaks, not just Onkyo stuff. Besides, Onkyo's acknowledged the problem, has a good fix, and has even stated they'll continue to repair units even if they're out of warranty for this issue. Seriously, what more could you want?

Am I smelling a Fanboy here???
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post #261 of 1573
6/26/11 at 7:48pm
Quote:
Originally Posted by Mr. Burns View Post

I doubt it...

+1, already hitting NR709 , only time will tell.
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post #262 of 1573
6/26/11 at 8:35pm
Quote:
Originally Posted by pepar View Post

I'm clacking away on a laptop sitting in my theater now enjoying my 5508 which works perfectly. It doesn't affect every unit.

Jeff

My DHC-80.2 is working fine too.

Craig
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post #263 of 1573
6/26/11 at 11:15pm
Quote:
Originally Posted by Schwa View Post

I don't get all the "I'll never buy Onkyo again" rants. All stuff breaks, not just Onkyo stuff. Besides, Onkyo's acknowledged the problem, has a good fix, and has even stated they'll continue to repair units even if they're out of warranty for this issue. Seriously, what more could you want?

Well I imported my TX-NR808 from Hong Kong (delivered to Australia) problem is that I have no warranty as the supplier removed the serial number plus I paid double what most of you paid, it cost $1,280.00 incl air freight.

I have had the unit in for repair my understanding is that they cleaned the connectors & it has been going strong for over a month- this repair cost me $120 & our dollar is stronger than the USD.

I am now worried about reports of having to replace connectors & ribbon cables.

I took a risk on warranty by buying from overseas - what I did not expect was gross negligence by Onkyo.
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post #264 of 1573
6/27/11 at 1:03am
Hi, any chance of posting pictures of parts involved?
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post #265 of 1573
6/27/11 at 4:25am
Quote:
Originally Posted by robertrR View Post

I took a risk on warranty by buying from overseas - what I did not expect was gross negligence by Onkyo.

Gross negligence? I think that's overstating the issue quite a bit. As I said, things break and Onkyo has stepped up, admitting the issue and providing a repair, even if you're out of warranty. If you'd have bought a unit with a warranty, you'd be fine. Heck, they might even fix it despite the fact you don't have a warranty.

And no, I'm not a fanboy, but I don't know what else it's reasonable to expect from Onkyo other than what they're already doing.
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post #266 of 1573
6/27/11 at 8:49am
Update: My 708 returned from the repair center over a week ago and although the technician was unable to reproduce the problem I had reported (IR not responding), he did replace the 2 IDE connectors and the IDE cable. So far the unit is working fine. But apparently I called Onkyo about my problem before they started offering shipping labels/boxes. When I asked why I was responsible for the shipping cost to send the unit in for repairs under warranty, I was told it was company policy and then was hung up on .
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post #267 of 1573
6/27/11 at 9:15am
Quote:
Originally Posted by cvmccoy View Post

Update: My 708 returned from the repair center over a week ago and although the technician was unable to reproduce the problem I had reported (IR not responding), he did replace the 2 IDE connectors and the IDE cable. So far the unit is working fine. But apparently I called Onkyo about my problem before they started offering shipping labels/boxes. When I asked why I was responsible for the shipping cost to send the unit in for repairs under warranty, I was told it was company policy and then was hung up on .

And this is why Onkyo will never get my business again. People are saying "they stepped up." They only stepped up after this thread was started, a facebook post was run, and customers called repeatedly to complain. Why didn't they just fix it from the beginning?
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post #268 of 1573
6/27/11 at 10:42am
Quote:
Originally Posted by Bacchus View Post
And this is why Onkyo will never get my business again. People are saying "they stepped up." They only stepped up after this thread was started, a facebook post was run, and customers called repeatedly to complain. Why didn't they just fix it from the beginning?
Wow, just wow. Do you think they knew there was a problem and decided to wait to see if anyone noticed? That is sort of what you are implying.

Jeff
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post #269 of 1573
6/27/11 at 1:29pm
1. Model
Onkyo TX-NR3008

2. Purchase Date or approximate date
01/29/2011

3. Place where purchased
Newegg

4. First symptom to appear
Third week of April 2011

5. How long after purchase until first symptom appeared?
Approx. 8 weeks after installation

6. Was the symptom consistent or intermittent?
Intermittent

7. Which symptom(s) (listed above) are you experiencing?
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes OR listening modes.
*Unit does not respond to power button - must unplug to turn off.

Also, the unit later turned on during the night. The unit has since been taken out of use.


8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
No contact yet

9. If your unit was repaired did the problem come back, if so how long did it take to reappear?
N/A
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post #270 of 1573
6/27/11 at 1:42pm
Quote:
Originally Posted by robertrR View Post
Well I imported my TX-NR808 from Hong Kong (delivered to Australia) problem is that I have no warranty as the supplier removed the serial number plus I paid double what most of you paid, it cost $1,280.00 incl air freight.

I have had the unit in for repair my understanding is that they cleaned the connectors & it has been going strong for over a month- this repair cost me $120 & our dollar is stronger than the USD.

I am now worried about reports of having to replace connectors & ribbon cables.

I took a risk on warranty by buying from overseas - what I did not expect was gross negligence by Onkyo.
Gross negligence? Are you sure you're not really an American ambulance chaser like John Edwards?
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread