or Connect
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread
New Posts  All Forums:Forum Nav:

The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 11

post #301 of 1694
Quote:
Originally Posted by winston9332 View Post

Afraid constructive discussion on this issue has melted into illogical criticism of Onkyo.

Firstly, Onkyo very publicly announced the issue, the fix, and the offer to repair outside of warranty. It is linked from their homepage and here directly:

http://onkyousa.com/press_releases.cfm?id=215

Automatic Continuous Change of Listening Modes and/or Remote Controller Commands are not accepted
06/21/11 - Models: TX-NR708, TX-NR709, TX-NR808, TX-NR1008, TX-NR3008, TX-NR5008, PR-SC5508, HT-RC270, HT-RC370

If your receiver of the above mentioned models experiences the following : Listening modes automatically change one after another. When this problem occurs most commands will not be accepted.

Please contact our Product Support Department at (800) 229-1687, option 3, to confirm that this issue exists in your receiver. If the issue exists you will be given further direction on how to have it serviced.

***This issue will be handled for you even if you are out of warranty (this only applies to US and Canada).***

So...where in the press release does it mention a cause for the failure? Where does it mention acid? My logic is solid.

The criticism was not directed toward Onkyo. The criticism was directed toward those participating in this thread who claimed to understand the cause of the failure, claiming it was due to acid in the IDE cable. This gave credence to Onkyo's fix of replacing the cable. Because my unit had the cable and connectors replaced, and because the symptoms came back, I claim that the fix is suspect. Now, where in my reasoning is my logic failing?
post #302 of 1694
Quote:
Originally Posted by Braunbear View Post

So...where in the press release does it mention a cause for the failure? Where does it mention acid? My logic is solid.

The criticism was not directed toward Onkyo. The criticism was directed toward those participating in this thread who claimed to understand the cause of the failure, claiming it was due to acid in the IDE cable. This gave credence to Onkyo's fix of replacing the cable. Because my unit had the cable and connectors replaced, and because the symptoms came back, I claim that the fix is suspect. Now, where in my reasoning is my logic failing?

How absurd would it be for Onkyo to run a press release saying, "have any users experienced hyperconductivity from a gel used in a 18 pin ribbon cable?"

Let's be realistic - they described the most common symptom as described my folks in this thread and evidently the most commonly seen by repair shops.

Describing in detail the cause of the problem is absurd for this kind of press release. The gel or connectors is not something the average owner ignorant to threads like this would ever know or care of. They just want to know what do if their receiver starts acting strangely.
post #303 of 1694
I finally dropped my unit off this morning. Unplugging it overnight no longer alleviates my problems. From what I understood at this particular service center, it will be two weeks before they even put it on the bench to evaluate if there's a problem to be fixed. Argh.
post #304 of 1694
Quote:
Originally Posted by winston9332 View Post

How absurd would it be for Onkyo to run a press release saying, "have any users experienced hyperconductivity from a gel used in a 18 pin ribbon cable?"

Let's be realistic - they described the most common symptom as described my folks in this thread and evidently the most commonly seen by repair shops.

Describing in detail the cause of the problem is absurd for this kind of press release. The gel or connectors is not something the average owner ignorant to threads like this would ever know or care of. They just want to know what do if their receiver starts acting strangely.

winston, I don't think he's suggesting the phrasing of the release to be suspect - I think he's suggesting that the actual cause is still suspect, and the repairs as well (at least in his real experience).
post #305 of 1694
Quote:
Originally Posted by litew8 View Post
winston, I don't think he's suggesting the phrasing of the release to be suspect - I think he's suggesting that the actual cause is still suspect, and the repairs as well (at least in his real experience).
I agree that the replacement fix might not be perfect or even a permanent fix. Time will tell.

Having experienced a similar situation where the CE continuously denied the existince of the problem, I will defend Onkyo for having the honor to own up to it - even if the fix might not be spot on for all.
post #306 of 1694
Quote:
Originally Posted by alanl715 View Post

Ya know guys...we are an authorized servicenter for over 20 major brands of audio and video products.
9 months ago we began servicing 'white goods' - appliances.
We have become use to the high early failure rate of all the new flat panel and dlp sets, but I am amazed at the failures we have encountered on appliances as well...usually the higher ticket front loader washer/dryers and the digital controlled side by side fridges, dishwashers, and energy controlled water heaters.

It is NOT only Onkyo products...but we see Yamaha as well as Pioneer as frequently.
I am sorry, but I do not understand some of you guys lamenting as though Onkyo was attempting to perpetuate these products with this known deficiency on the pre-pro/avr public. They are doing something about it after acknowledging the problem(s).

Stuff shouldn't break but it does. If 'we' break down occasionally, do we lament our creators - parents/the Almighty ? Nope, we go to the MD repair-people and hopefully they 'fix' us the first time around.

This is an electronic piece of equipment...calm down !



So, because some other stuff breaks and sucks, it's okay that this stuff breaks and sucks. Is that your logic? Really?

I'm probably overstated in my anger towards Onkyo right now, but I'm most alarmed by how long it takes to get a reaction from them. It took call after call after call to get a response. Then, I send it to the service center, who KNOWS what my issue is, and when it gets there they tell me they have to order parts now that they know what it is. Really? Why wouldn't they have the parts there by the time my unit arrived?

As for those that say we don't know what it's like working in sustaining engineering/warranty resolution areas, that's simply not the case. I know it all too well. I also know how to handle it well, and how not to handle it well.

For the most part, I'll backpedal and say that Onkyo has handled this well...now. They could have and should have probably acted a bit quicker.

As for those saying it's not Onkyo's fault, it's their suppliers' fault. BS. Onkyo owns the supply chain. I expect them to certify and PPAP that supply chain and have continuous monitoring systems in place. Their problem. Period.

I'm still waiting for mine to get back. I'm hopeful that it will be great and that in a year I'll forget all about this.
post #307 of 1694
Products fail once in while, no matter what the make or model is.
Even the most expensive and / or luxurious products do.
Due to the relativly short lifetime cycles of todays AVRs and their increased complexity - they are more of a computer than an amp / receiver - final testing of an almost finished design is rather limited. Side effects of certain circumstances and the myriads of possible combinations with ever changing peripherals will add to this. Increased complexity will also increase the chance of getting a buggy product in the first hand. If they would be testing and testing, until everything up to the last iota had been resolved, the product might been outdated already, when finally entering the market. And consumers don't want to wait until ... they want the latest gadgets NOW.

If you read through the product threads of different makes and models you will discover moaning about all sorts of quirks, bugs, design failures and misbehavior by users / owners. This will eventually change / improve after a while, if firmware updates or redesigns have been made available by the manufacturer.

But they exist, especially on brand new products, just entering the market etc.
You will have to live with it either and wait for a solution or avoid them alltogether.
That is just ... reality.
post #308 of 1694
Quote:
Originally Posted by gurkey View Post

Products fail once in while, no matter what the make or model is.
Even the most expensive and / or luxurious products do.
Due to the relativly short lifetime cycles of todays AVRs and their increased complexity - they are more of a computer than an amp / receiver - final testing of an almost finished design is rather limited. Side effects of certain circumstances and the myriads of possible combinations with ever changing peripherals will add to this. Increased complexity will also increase the chance of getting a buggy product in the first hand. If they would be testing and testing, until everything up to the last iota had been resolved, the product might been outdated already, when finally entering the market. And consumers don't want to wait until ... they want the latest gadgets NOW.

If you read through the product threads of different makes and models you will discover moaning about all sorts of quirks, bugs, design failures and misbehavior by users / owners. This will eventually change / improve after a while, if firmware updates or redesigns have been made available by the manufacturer.

But they exist, especially on brand new products, just entering the market etc.
You will have to live with it either and wait for a solution or avoid them alltogether.
That is just ... reality.

Reading all the lastest post, I am not happy either but Onkyo is sending me a prepaid shipping label to send my 5508 for service. One of my first post I was extremely happy with my 5508 and could not understand what all the fuss was about. Then mine started failing exactly the same way several others did. Started with remote not responding. A few days later, input source would change buy itself and kept cycling, and finally the buttons on the front panel including the power button no longer responded. I too had to remove the power plug to shut it off. After a day unpluugged it started working again, even with the remote (sometimes). Just turned it on with the remote and it is stuck cycling through listening modes and no longer responds to remote or front panel buttons. Off to service she goes. I too hope it comes back with a permanent fix. I am probably one of the people that use almost every type of scenario (input options) that couldn't be tested so it was just a matter of time before the bugs showed up for me. Glad it's covered.
post #309 of 1694
I fear that my 5508 has begun going south. The last time I used it the front panel volume control would not work, and then for one blu-ray there was no center channel audio. The volume could still be controlled from the remote and the next movie I put in worked fine. Tonight maybe I will have time to use my theater again and see if things are still failing.

Jeff
post #310 of 1694
So, just to be clear...the rc360 isn't experiencing these issues? I'm about to get a new receiver and I can't find another that matches it on paper for what I need. 4+ HDMI, upconvert, 3D support with ARC, networking
post #311 of 1694
Quote:
Originally Posted by Nathan_R View Post

I finally dropped my unit off this morning. Unplugging it overnight no longer alleviates my problems. From what I understood at this particular service center, it will be two weeks before they even put it on the bench to evaluate if there's a problem to be fixed. Argh.

Picked up mine yesterday after exactly 15 days in the shop. Parts listed as replaced :
1 IDE socket
2 IDE plugs
Hooked it up today...Will see.
post #312 of 1694
Quote:
Originally Posted by Maddmaster View Post

Reading all the lastest post, I am not happy either but Onkyo is sending me a prepaid shipping label to send my 5508 for service. One of my first post I was extremely happy with my 5508 and could not understand what all the fuss was about. Then mine started failing exactly the same way several others did. Started with remote not responding. A few days later, input source would change buy itself and kept cycling, and finally the buttons on the front panel including the power button no longer responded. I too had to remove the power plug to shut it off. After a day unpluugged it started working again, even with the remote (sometimes). Just turned it on with the remote and it is stuck cycling through listening modes and no longer responds to remote or front panel buttons. Off to service she goes. I too hope it comes back with a permanent fix. I am probably one of the people that use almost every type of scenario (input options) that couldn't be tested so it was just a matter of time before the bugs showed up for me. Glad it's covered.

This sounds like a problem many have when there Toshiba LCD TVs are on, Toshiba LCD TVs emmitt IR that interfere with most old and some new hardware. Toshiba laughs it off by calling it "IR swap", its mostly known to jam cable boxs, but over time it could effect other hardware as "IR swap" is very unstable. How Toshiba LCD TVs pass FCC testing is beyond me.
post #313 of 1694
Quote:
Originally Posted by pepar View Post

I fear that my 5508 has begun going south. The last time I used it the front panel volume control would not work, and then for one blu-ray there was no center channel audio. The volume could still be controlled from the remote and the next movie I put in worked fine. Tonight maybe I will have time to use my theater again and see if things are still failing.

Jeff

Why not be pro active and get onkyo to send you a shipping label etc.
post #314 of 1694
Quote:
Originally Posted by pepar View Post

I fear that my 5508 has begun going south. The last time I used it the front panel volume control would not work, and then for one blu-ray there was no center channel audio. The volume could still be controlled from the remote and the next movie I put in worked fine. Tonight maybe I will have time to use my theater again and see if things are still failing.

Jeff

IIRC, you were very pleased a month ago with your 5508, when others were reporting their problems. At the time, I was trying to decide between a 5508, its Integra sister 80.2, or a NAD T175 HD. I finally decided to go with the 80.2, but only after getting my dealer to cut me a break on both the price and two extra years on the warranty (so I've now got five years' worth of coverage).

I'm sorry to hear you're now experiencing the same problems reported by others. Perhaps it really is only a matter of time, and I'll be in the same boat three months from now (at which point I will have hit the 4-month mark). I sure hope not, but I'm keeping my old Sony STR DA5300ES in the closet as a backup, rather than giving it to my 16-year-old nephew, who's been hoping to get his hands on it.

Please keep us informed.
post #315 of 1694
Quote:
Originally Posted by joehonest View Post

This sounds like a problem many have when there Toshiba LCD TVs are on, Toshiba LCD TVs emmitt IR that interfere with most old and some new hardware. Toshiba laughs it off by calling it "IR swap", its mostly known to jam cable boxs, but over time it could effect other hardware as "IR swap" is very unstable. How Toshiba LCD TVs pass FCC testing is beyond me.

Not that simple for me. I have nothing by Toshiba.
post #316 of 1694
Just found this thread tonight while at work... wow! 11 pages of post in 1 month. I was a happy and content 708 owner till my unit experienced the swithching to cbl/sat, then turning itself on randomly... thought I had it beaten when I just used the front panel to turn it off, didn't seem to happen as much. Then my daughter informs me (Sat. morning) the TV is acting up... going thru dolby stuff... I go to see and it's rapidly going thru the listening modes, no remote/front panel responses... had to "pull the plug". Haven't read all the posts here yet, just the first page so far, but I will. Had to jump ahead and regurgitate what happened. Got my 708 at Fry's 2nd week in January, 1st intermittent symptoms started about 3-4 weeks ago, (while playing Wii on Father's Dayand the Wii is not connected to the AVR) the TV would switch to HDMI input #1 (the 708) from TV component input (Wii), infrequently at first, then with more regularity as play progressed. Next week or so switched infrequently to cbl/sat... ?poltergiests? ?a neighbor with a compatible remote? Then last week, the coming into the room and finding the 708 happily powered up, delivering the cable audio to absolutely no one! Finally, yesterday morning's seizure....

I can hardly wait to get to the end of my reading this thread and find out that there is a happy ending. The problem has been identified correctly and repairs will ensure many years of enjoyment. The repairs will naturally be done with the utmost haste and speed, and owners will experience little if any frustration or delays in the prompt return!
post #317 of 1694
Quote:
Originally Posted by pepar View Post

I fear that my 5508 has begun going south. The last time I used it the front panel volume control would not work, and then for one blu-ray there was no center channel audio. The volume could still be controlled from the remote and the next movie I put in worked fine. Tonight maybe I will have time to use my theater again and see if things are still failing.

Jeff

wow...at this point i'm thinking it's just a matter of time for me


post #318 of 1694
I have had my TX-NR808 for about 2 months. So far no problems and I love it. Hopefully it will stay that way, but it doesn't sound like it will from reading this forum.

I am so disappointed that all these problems are happening with these receivers.
There have been many who have been making excuses for Onkyo, such as "they will fix it", or "all things made have problems", etc.

For me, even getting this receiver on sale, this was a BIG cost.

From what I have read on this forum, it seems like several people just go out and buy a similar receiver and junk the Onkyo, or put it in the closet. Or they have a similar "backup receiver" that they can use for a few months while they send the Onkyo back to be repaired.
I am not one of those people. My 808 is my only receiver. I can't afford to buy a backup and I don't think it's right that I should do without a receiver for months while the fix it.

This receiver was a big splurge for me and I as hoping for years of care-free enjoyment. If I went to some discount store and bought a no-name receiver for $99.99, that would be a different story.
I thought I was buying a top quality receiver from a top manufacturer.
This just isn't one or 2 units with a manufacturing flaw. It seems to be spread across the whole line. Yes, Onkyo can't test every receiver before selling it, but this should have been caught, since it involves so many receivers.

The least they could do is send a replacement receiver and take back the defective one (just like Crutchfield has done). They could then fix the returns and sell them as refurbished. That would mean no down time without a receiver.
This only seems fair, doesn't it, since Onkyo does admit it's a problem across the whole line of receivers.

One other concern. What happens several months after "the fix"? Will some other related problem pop up?
post #319 of 1694
I have had an 805 and 885 since they first came out. Both were made by onkyo. they are both still working fine. I do cool both units with fans on the rear

Onkyo has said they will stand by the 08 series and indeed has said they will fix they problems associated with these units whenever they occur even outside of warranty

Clearly an earlier announcement of their current policy would have been much much much better than the way. It was handled.

Clearly their are problems in communications in their service network.

However. Given their past performance and the way they have said they will handle the current cable connector issues, I am willing to give them a bit of slack

It is now important to see they have it right and the current fix is the right fix.

So all of you that have listed it issues please report back on how you were treated and if the fix or fixes you have gotten have worked.
post #320 of 1694
Quote:
Originally Posted by WWPascoe View Post

IIRC, you were very pleased a month ago with your 5508, when others were reporting their problems. At the time, I was trying to decide between a 5508, its Integra sister 80.2, or a NAD T175 HD. I finally decided to go with the 80.2, but only after getting my dealer to cut me a break on both the price and two extra years on the warranty (so I've now got five years' worth of coverage).

I'm sorry to hear you're now experiencing the same problems reported by others. Perhaps it really is only a matter of time, and I'll be in the same boat three months from now (at which point I will have hit the 4-month mark). I sure hope not, but I'm keeping my old Sony STR DA5300ES in the closet as a backup, rather than giving it to my 16-year-old nephew, who's been hoping to get his hands on it.

Please keep us informed.

Everything worked perfectly last night. It's probably lulling me into a false sense of well-being.

Jeff
post #321 of 1694
Hello,
Does anyone know if later Production Units have addressed the Manufacturing Shortcomings causing these issues?

I have an A-Stock TX-NR3008 on its way from Onkyo and do not know whether to open the Box or to immediately sell it. I am guessing that later Builds will have addressed this issue, but was hoping someone might have more information.
Cheers,
AD
post #322 of 1694
Quote:
Originally Posted by Audiodork View Post

Hello,
Does anyone know if later Production Units have addressed the Manufacturing Shortcomings causing these issues?

I have an A-Stock TX-NR3008 on its way from Onkyo and do not know whether to open the Box or to immediately sell it. I am guessing that later Builds will have addressed this issue, but was hoping someone might have more information.
Cheers,
AD

You will need to check the serial numbers with the numbers posted in this thread as has having problems
post #323 of 1694
Thread Starter 
Quote:
Originally Posted by Audiodork View Post

Hello,
Does anyone know if later Production Units have addressed the Manufacturing Shortcomings causing these issues?

I have an A-Stock TX-NR3008 on its way from Onkyo and do not know whether to open the Box or to immediately sell it. I am guessing that later Builds will have addressed this issue, but was hoping someone might have more information.
Cheers,
AD


My guess is no since the newer versions started to be released in March or so and Onkyo didn't release a statement until late June. My thought is dump it unless you want to be sending it in for repairs.
post #324 of 1694
Quote:
Originally Posted by Audiodork View Post

... but was hoping someone might have more information.
Cheers,
AD

Hi AD, most likely no but Onkyo should know. Call them with your serial number to confirm if bulletin has been performed.

Press Release
Quote:


Please contact our Product Support Department at (800) 229-1687, option 3, to confirm that this issue exists in your receiver.
post #325 of 1694
Quote:
Originally Posted by jmschnur View Post

You will need to check the serial numbers with the numbers posted in this thread as has having problems

Hi jmschnur, IMO I don't think the posted affected serial number digits (months) are accurate.
post #326 of 1694
Quote:
Originally Posted by eliteconcept View Post

My guess is no since the newer versions started to be released in March or so and Onkyo didn't release a statement until late June. My thought is dump it unless you want to be sending it in for repairs.

yea...I'll give you a $100. for that piece of junk -
PM as to where to send the cash !
post #327 of 1694
Quote:
Originally Posted by blkspotted View Post

I have had my TX-NR808 for about 2 months. So far no problems and I love it. Hopefully it will stay that way, but it doesn't sound like it will from reading this forum.

I am so disappointed that all these problems are happening with these receivers.
There have been many who have been making excuses for Onkyo, such as "they will fix it", or "all things made have problems", etc.

For me, even getting this receiver on sale, this was a BIG cost.

From what I have read on this forum, it seems like several people just go out and buy a similar receiver and junk the Onkyo, or put it in the closet. Or they have a similar "backup receiver" that they can use for a few months while they send the Onkyo back to be repaired.
I am not one of those people. My 808 is my only receiver. I can't afford to buy a backup and I don't think it's right that I should do without a receiver for months while the fix it.

This receiver was a big splurge for me and I as hoping for years of care-free enjoyment. If I went to some discount store and bought a no-name receiver for $99.99, that would be a different story.
I thought I was buying a top quality receiver from a top manufacturer.
This just isn't one or 2 units with a manufacturing flaw. It seems to be spread across the whole line. Yes, Onkyo can't test every receiver before selling it, but this should have been caught, since it involves so many receivers.

The least they could do is send a replacement receiver and take back the defective one (just like Crutchfield has done). They could then fix the returns and sell them as refurbished. That would mean no down time without a receiver.
This only seems fair, doesn't it, since Onkyo does admit it's a problem across the whole line of receivers.

One other concern. What happens several months after "the fix"? Will some other related problem pop up?

What happens ? You've got a warranty...use it IF it breaks again...all companies sell their products with a guarantee--it is just that simple.
post #328 of 1694
Quote:
Originally Posted by JChin View Post


Hi jmschnur, IMO I don't think the posted affected serial number digits (months) are accurate.

Aha: do have any idea which numbers are correlated with the cable issue?
post #329 of 1694
Quote:
Originally Posted by jmschnur View Post

Aha: do have any idea which numbers are correlated with the cable issue?

Nope, I sure don't.
post #330 of 1694
1. Model : TX-NR808
2. March 2011
3. Crutchfield
4. Locked up and unsreponsive. Left unplugged for a week
5. 1-2 months (hard to say I work a lot and did not play with it consistently. Tested just fine the first week).
6. consistent, but varied in the time it would lock up.
7. ALL
8. No - Finally had time and chatted with - told to call - spoke to tech. Stated return for repair or store credit. They only offered the 809 while Onkyo researched the issue.
9. Deciding what to do now... Repair, get an 809 (I will have to pay the diff), or get some other receiver.

I just got off the phone with Crutchfield customer support and he spoke to Marty (referenced in this thread). They said the fix is quick for them to do, but I did not get details as to what the fix was.

Lot of good points here. This was my most expensive receiver. I have a 15 year old Yamaha that is still goin strong with 5.1 This one had everything I wanted. All my other receivers lasted 5+ years till I sold them or gave them away. So I was spoiled I guess as to have no problems with any unit I owned.

I to initially overreacted when I read this thread, but at the end I see the light. Now I have to decide what to do. Good luck to all.

Hmm broke my promise to not post here any more. Got into a bit of verbal sparring with a member so months back. Happy 4th!
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Receivers, Amps, and Processors
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread