The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 11

Originally Posted by winston9332

Afraid constructive discussion on this issue has melted into illogical criticism of Onkyo.

Firstly, Onkyo very publicly announced the issue, the fix, and the offer to repair outside of warranty. It is linked from their homepage and here directly:

http://onkyousa.com/press_releases.cfm?id=215

Automatic Continuous Change of Listening Modes and/or Remote Controller Commands are not accepted
06/21/11 - Models: TX-NR708, TX-NR709, TX-NR808, TX-NR1008, TX-NR3008, TX-NR5008, PR-SC5508, HT-RC270, HT-RC370

If your receiver of the above mentioned models experiences the following : Listening modes automatically change one after another. When this problem occurs most commands will not be accepted.

Please contact our Product Support Department at (800) 229-1687, option 3, to confirm that this issue exists in your receiver. If the issue exists you will be given further direction on how to have it serviced.

***This issue will be handled for you even if you are out of warranty (this only applies to US and Canada).***

Originally Posted by Braunbear

So...where in the press release does it mention a cause for the failure? Where does it mention acid? My logic is solid.

The criticism was not directed toward Onkyo. The criticism was directed toward those participating in this thread who claimed to understand the cause of the failure, claiming it was due to acid in the IDE cable. This gave credence to Onkyo's fix of replacing the cable. Because my unit had the cable and connectors replaced, and because the symptoms came back, I claim that the fix is suspect. Now, where in my reasoning is my logic failing?

Originally Posted by winston9332

How absurd would it be for Onkyo to run a press release saying, "have any users experienced hyperconductivity from a gel used in a 18 pin ribbon cable?"

Let's be realistic - they described the most common symptom as described my folks in this thread and evidently the most commonly seen by repair shops.

Describing in detail the cause of the problem is absurd for this kind of press release. The gel or connectors is not something the average owner ignorant to threads like this would ever know or care of. They just want to know what do if their receiver starts acting strangely.

Originally Posted by alanl715

Ya know guys...we are an authorized servicenter for over 20 major brands of audio and video products.
9 months ago we began servicing 'white goods' - appliances.
We have become use to the high early failure rate of all the new flat panel and dlp sets, but I am amazed at the failures we have encountered on appliances as well...usually the higher ticket front loader washer/dryers and the digital controlled side by side fridges, dishwashers, and energy controlled water heaters.

It is NOT only Onkyo products...but we see Yamaha as well as Pioneer as frequently.
I am sorry, but I do not understand some of you guys lamenting as though Onkyo was attempting to perpetuate these products with this known deficiency on the pre-pro/avr public. They are doing something about it after acknowledging the problem(s).

Stuff shouldn't break but it does. If 'we' break down occasionally, do we lament our creators - parents/the Almighty ? Nope, we go to the MD repair-people and hopefully they 'fix' us the first time around.

This is an electronic piece of equipment...calm down !

Originally Posted by gurkey

Products fail once in while, no matter what the make or model is.
Even the most expensive and / or luxurious products do.
Due to the relativly short lifetime cycles of todays AVRs and their increased complexity - they are more of a computer than an amp / receiver - final testing of an almost finished design is rather limited. Side effects of certain circumstances and the myriads of possible combinations with ever changing peripherals will add to this. Increased complexity will also increase the chance of getting a buggy product in the first hand. If they would be testing and testing, until everything up to the last iota had been resolved, the product might been outdated already, when finally entering the market. And consumers don't want to wait until ... they want the latest gadgets NOW.

If you read through the product threads of different makes and models you will discover moaning about all sorts of quirks, bugs, design failures and misbehavior by users / owners. This will eventually change / improve after a while, if firmware updates or redesigns have been made available by the manufacturer.

But they exist, especially on brand new products, just entering the market etc.
You will have to live with it either and wait for a solution or avoid them alltogether.
That is just ... reality.

Originally Posted by Nathan_R

I finally dropped my unit off this morning. Unplugging it overnight no longer alleviates my problems. From what I understood at this particular service center, it will be two weeks before they even put it on the bench to evaluate if there's a problem to be fixed. Argh.

Originally Posted by Maddmaster

Reading all the lastest post, I am not happy either but Onkyo is sending me a prepaid shipping label to send my 5508 for service. One of my first post I was extremely happy with my 5508 and could not understand what all the fuss was about. Then mine started failing exactly the same way several others did. Started with remote not responding. A few days later, input source would change buy itself and kept cycling, and finally the buttons on the front panel including the power button no longer responded. I too had to remove the power plug to shut it off. After a day unpluugged it started working again, even with the remote (sometimes). Just turned it on with the remote and it is stuck cycling through listening modes and no longer responds to remote or front panel buttons. Off to service she goes. I too hope it comes back with a permanent fix. I am probably one of the people that use almost every type of scenario (input options) that couldn't be tested so it was just a matter of time before the bugs showed up for me. Glad it's covered.

Originally Posted by pepar

I fear that my 5508 has begun going south. The last time I used it the front panel volume control would not work, and then for one blu-ray there was no center channel audio. The volume could still be controlled from the remote and the next movie I put in worked fine. Tonight maybe I will have time to use my theater again and see if things are still failing.

Jeff

Originally Posted by pepar

I fear that my 5508 has begun going south. The last time I used it the front panel volume control would not work, and then for one blu-ray there was no center channel audio. The volume could still be controlled from the remote and the next movie I put in worked fine. Tonight maybe I will have time to use my theater again and see if things are still failing.

Jeff

Originally Posted by joehonest

This sounds like a problem many have when there Toshiba LCD TVs are on, Toshiba LCD TVs emmitt IR that interfere with most old and some new hardware. Toshiba laughs it off by calling it "IR swap", its mostly known to jam cable boxs, but over time it could effect other hardware as "IR swap" is very unstable. How Toshiba LCD TVs pass FCC testing is beyond me.

Originally Posted by pepar

I fear that my 5508 has begun going south. The last time I used it the front panel volume control would not work, and then for one blu-ray there was no center channel audio. The volume could still be controlled from the remote and the next movie I put in worked fine. Tonight maybe I will have time to use my theater again and see if things are still failing.

Jeff

Originally Posted by WWPascoe

IIRC, you were very pleased a month ago with your 5508, when others were reporting their problems. At the time, I was trying to decide between a 5508, its Integra sister 80.2, or a NAD T175 HD. I finally decided to go with the 80.2, but only after getting my dealer to cut me a break on both the price and two extra years on the warranty (so I've now got five years' worth of coverage).

I'm sorry to hear you're now experiencing the same problems reported by others. Perhaps it really is only a matter of time, and I'll be in the same boat three months from now (at which point I will have hit the 4-month mark). I sure hope not, but I'm keeping my old Sony STR DA5300ES in the closet as a backup, rather than giving it to my 16-year-old nephew, who's been hoping to get his hands on it.

Please keep us informed.

Originally Posted by Audiodork

Hello,
Does anyone know if later Production Units have addressed the Manufacturing Shortcomings causing these issues?

I have an A-Stock TX-NR3008 on its way from Onkyo and do not know whether to open the Box or to immediately sell it. I am guessing that later Builds will have addressed this issue, but was hoping someone might have more information.
Cheers,
AD

Originally Posted by Audiodork

... but was hoping someone might have more information.
Cheers,
AD

Please contact our Product Support Department at (800) 229-1687, option 3, to confirm that this issue exists in your receiver.

Originally Posted by jmschnur

You will need to check the serial numbers with the numbers posted in this thread as has having problems

Originally Posted by eliteconcept

My guess is no since the newer versions started to be released in March or so and Onkyo didn't release a statement until late June. My thought is dump it unless you want to be sending it in for repairs.

Originally Posted by blkspotted

I have had my TX-NR808 for about 2 months. So far no problems and I love it. Hopefully it will stay that way, but it doesn't sound like it will from reading this forum.

I am so disappointed that all these problems are happening with these receivers.
There have been many who have been making excuses for Onkyo, such as "they will fix it", or "all things made have problems", etc.

For me, even getting this receiver on sale, this was a BIG cost.

From what I have read on this forum, it seems like several people just go out and buy a similar receiver and junk the Onkyo, or put it in the closet. Or they have a similar "backup receiver" that they can use for a few months while they send the Onkyo back to be repaired.
I am not one of those people. My 808 is my only receiver. I can't afford to buy a backup and I don't think it's right that I should do without a receiver for months while the fix it.

This receiver was a big splurge for me and I as hoping for years of care-free enjoyment. If I went to some discount store and bought a no-name receiver for $99.99, that would be a different story.
I thought I was buying a top quality receiver from a top manufacturer.
This just isn't one or 2 units with a manufacturing flaw. It seems to be spread across the whole line. Yes, Onkyo can't test every receiver before selling it, but this should have been caught, since it involves so many receivers.

The least they could do is send a replacement receiver and take back the defective one (just like Crutchfield has done). They could then fix the returns and sell them as refurbished. That would mean no down time without a receiver.
This only seems fair, doesn't it, since Onkyo does admit it's a problem across the whole line of receivers.

One other concern. What happens several months after "the fix"? Will some other related problem pop up?

Originally Posted by JChin


Hi jmschnur, IMO I don't think the posted affected serial number digits (months) are accurate.

Originally Posted by jmschnur

Aha: do have any idea which numbers are correlated with the cable issue?