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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread
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The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 12

post #331 of 1694
Junk the Onkyos and forget about it...
post #332 of 1694
My 6 month old Onkyo TX-NR3008 shuts off after an hour of play. Its connected to speakers via external amps on pre-outs and projector with HDMI. I have to restart the source connected to it and restart the receiver. It then works fine till the end of the movie. Getting quite frustrated by this. Is this a known issue?

Bought it from Newegg.
post #333 of 1694
Edit: Called Onkyo. They are sending me a shipping label.

I'm pissed.

Unit #1

1. Model: Onkyo TX-NR3008
2. Purchase Date: Jan 2, 2011
3. Place where purchased: Amazon.com
4. First symptom to appear: On-screen menus and setup stopped working after 28 days.
5. How long after purchase until first symptom appeared? 28 days.
6. Was the symptom consistent or intermittent? Constant
7. Which symptom(s) (listed above) are you experiencing?
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? Amazon.com replaced the unit with a brand new one.
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?

Unit # 2, the replacement:

1. Model: Onkyo TX-NR3008
2. Purchase Date: Received Feb 5, 2011
3. Place where purchased: Amazon.com
4. First symptom to appear: HDMI Output #1 stopped working, Output 2 worked.
5. How long after purchase until first symptom appeared? 6 months
6. Was the symptom consistent or intermittent? Constant
7. Which symptom(s) (listed above) are you experiencing? Constant switching of audio sound field, like someone is holding down the remote button.
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? 10 minutes on the phone with Onkyo and they offered to send me a shipping label and repair the unit. No arguing needed.

9. If your unit was repaired did the problem come back, if so how long did it take to reappear? In progress.



There are 3 service centers shown in Chicagoland. Does anyone have any good/bad experiences with these?

Rex Television
7030 West 111th Street
Worth, IL 60482
708-448-5558 (Tel)
Distance: 17.3 miles
show map


A + G Radio And Television Inc
9000 S. Cicero Ave
Oaklawn, IL 60453
708-424-6868 (Tel)
Distance: 19.0 miles
show map

Midwest Audio
774 W. Algonquin Rd
Arlington Hts., IL 60005
847 640-1890 (Tel)
Distance: 23.7 miles

EDIT; Onkyo wants it to go the regional facility in MI. They are paying for shipping, so who am I to argue?
post #334 of 1694
Thread Starter 
If your in chicago and your having this trouble hunker down because you'll have to send your unit off to ABL in Michigan for the repair..
post #335 of 1694
Quote:
Originally Posted by larora View Post

My 6 month old Onkyo TX-NR3008 shuts off after an hour of play. Its connected to speakers via external amps on pre-outs and projector with HDMI. I have to restart the source connected to it and restart the receiver. It then works fine till the end of the movie. Getting quite frustrated by this. Is this a known issue?

Bought it from Newegg.

This sounds like a heat issue or setup issue (wiring or weird speaker impedance
Issue
post #336 of 1694
Someone please tell me that the 360 model isn't affected by this? Mine will be here Thursday.
post #337 of 1694
Quote:
Originally Posted by eliteconcept View Post

If your in chicago and your having this trouble hunker down because you'll have to send your unit off to ABL in Michigan for the repair..

Great.
post #338 of 1694
Quote:
Originally Posted by ---k--- View Post

Great.

Why would he have to send it off to Michigan ? IF you have 3 authorized servicenters there in Chicago...anyone of them could take care of the problem.
post #339 of 1694
Quote:
Originally Posted by alanl715 View Post

Why would he have to send it off to Michigan ? IF you have 3 authorized servicenters there in Chicago...anyone of them could take care of the problem.

Don't know. My second unit decided to take a crap on 4th of July weekend. I'll have to wait until Tuesday to call Onkyo. I found on Onkyo's website 3 places in Chicago that repair them. I know shops can vary a bit, so I asked if anyone had any experience. Poster above told me I would have to ship it to the regional center instead of the local service center.

If the local place is decent and can fix my HDMI output and audio cycling problems, I'd much rather do that than ship it to Michigan.
post #340 of 1694
Quote:
Originally Posted by ---k--- View Post

Don't know. My second unit decided to take a crap on 4th of July weekend. I'll have to wait until Tuesday to call Onkyo. I found on Onkyo's website 3 places in Chicago that repair them. I know shops can vary a bit, so I asked if anyone had any experience. Poster above told me I would have to ship it to the regional center instead of the local service center.

If the local place is decent and can fix my HDMI output and audio cycling problems, I'd much rather do that than ship it to Michigan.

Hi ---k---, to get a better idea of the place suggest calling all three to ask them if they are aware of the problem.
post #341 of 1694
@winston9332 : I have changed wiring multiple times. No speakers are connected to the amp directly and its running cold. Just that it likes to shut itself and goes to standby mode after about one and a half hour of movie time.

Anyone else have this weird problem??
post #342 of 1694
Quote:
Originally Posted by eliteconcept View Post

If your in chicago and your having this trouble hunker down because you'll have to send your unit off to ABL in Michigan for the repair..

Great . Taking my unit to ABT right now to see what they can do.
post #343 of 1694
Quote:
Originally Posted by larora View Post

@winston9332 : I have changed wiring multiple times. No speakers are connected to the amp directly and its running cold. Just that it likes to shut itself and goes to standby mode after about one and a half hour of movie time.

Anyone else have this weird problem??

How much clearance do you have above and aside the unit? is it in an enclosed space with limited air circulation?

If ventilation is not an issue, you may have a faulty thermoster (or some hidden gremlin that is dsp related).
post #344 of 1694
In Hawaii, shipping the Onkyos to Denver (per Onkyo the only one we can ship to) service center costs about $250 via Fedex or UPS. Shipping to/from Hawaii or Alaska is really expensive (they really rip us off). I had to send a Sony amp to St Louis for repair (out of warranty) and it cost me $500 round trip.
post #345 of 1694
Quote:
Originally Posted by Jon S View Post

In Hawaii, shipping the Onkyos to Denver (per Onkyo the only one we can ship to) service center costs about $250 via Fedex or UPS. Shipping to/from Hawaii or Alaska is really expensive (they really rip us off). I had to send a Sony amp to St Louis for repair (out of warranty) and it cost me $500 round trip.

You are on an island in the middle of the Pacific. What do you expect?

I bet your piña coladas are to die for though.
post #346 of 1694
Quote:
Originally Posted by JChin View Post

Hi ---k---, to get a better idea of the place suggest calling all three to ask them if they are aware of the problem.

Thanks. I'll probably start there.
post #347 of 1694
Onkyo sent out fed ex mail tag by snail mail sent off took 10 days to get back during that time onkyo fessed up on website.Live on west coast they wanted it at there facility at DTR in denver colorado. They replaced (1) DISP RBN CABLE TXNR808!! Asume this is the same cable for 808 and 1008 and replaced (2) Two IDE RIBBON CONNECTOR and R5H REPLACED CONNECTOR.Works so far time will tell it sure has been a buzz kill setting up new system to have this go south so quickly but at least they are owning up to it and paid for shipping lets just hope the fix is for real.
post #348 of 1694
Hello,
New member here. I recently purchased the 3008 and it started locking up, etc., just like everybody else has been reporting on this thread.

I joined the forum to chime in and let everybody know that i will be attempting to repair the unit myself. My main concern is shipping the unit and getting it back in the same shape it left (These onkyo boxes are very flimsy and i think it would not be able to take a round trip), down time and the fact that I really want figure this out for those forum members that may want to do this but are unsure where to start.

I have looked at the cable in question and it seems like a very easy fix. So, if this is actually the problem i may be able to correct it.

I will report back with the findings once I'm done and have tested the receiver a few days. If it works i will post pictures with step by step of instructions.
post #349 of 1694
Quote:
Originally Posted by Veritassound View Post

Hello,
New member here. I recently purchased the 3008 and it started locking up, etc., just like everybody else has been reporting on this thread.

I joined the forum to chime in and let everybody know that i will be attempting to repair the unit myself. My main concern is shipping the unit and getting it back in the same shape it left (These onkyo boxes are very flimsy and i think it would not be able to take a round trip), down time and the fact that I really want figure this out for those forum members that may want to do this but are unsure where to start.

I have looked at the cable in question and it seems like a very easy fix. So, if this is actually the problem i may be able to correct it.

I will report back with the findings once I'm done and have tested the receiver a few days. If it works i will post pictures with step by step of instructions.

The fix seems to include replacing the connectors on each board as well.


Good luck.
post #350 of 1694
Right. I'm going to try both methods to make sure to isolate the exact cause. First I will replace the cable, then one connector then the other. I've also noticed the display board is covered with a gel type coating. My plan is completely clean this up to prevent this from happening again ( assuming this is the culprit - that is if the cables/connectors are not a defective part)
post #351 of 1694
If purchasing a refurbished unit, would it likely have been fixed to address the problems in discussion?
post #352 of 1694
I purchased a refurbished 708 and already it appears to be turning on randomly all by itself.
post #353 of 1694
Quote:
Originally Posted by gpmbc View Post

If purchasing a refurbished unit, would it likely have been fixed to address the problems in discussion?

Quote:
Originally Posted by slimm View Post

I purchased a refurbished 708 and already it appears to be turning on randomly all by itself.

As the problem is only recently occurring, unlikely that a refurbed unit would have exhibited the problem and have been fixed. But then, you've probably guessed that, slimm.
post #354 of 1694
Quote:
Originally Posted by pepar View Post

As the problem is only recently occurring, unlikely that a refurbed unit would have exhibited the problem and have been fixed. But then, you've probably guessed that, slimm.

Yeah, I've only had the unit for a week and haven't really done any troubleshooting to rule out other causes. If that's the only problem I wind up having, I can live with that. Apparently there is a auto power down function that can be enabled when there is no signal input. This would work for me as no other components are on when this happens. That is, if it works. Onkyo must have slipped this one in with the latest firmware update as there is no mention of this setting in the manual.
post #355 of 1694
I'm curious if anyone has noticed a decrease in "clicking" since getting your unit back from repair? My DHC-80.2 has been in the shop for about four weeks now so I should be getting it back soon. The "clicking" was most notable when using the DVR functions (pause, skip, etx.) on Dish Network (or DirecTV, I had them both). Every time I would push a DVR button, the darn unit would click. Just wondering if this by chance was decreased at all with this fix.
post #356 of 1694
Quote:
Originally Posted by bigpimpin View Post

I'm curious if anyone has noticed a decrease in "clicking" since getting your unit back from repair? My DHC-80.2 has been in the shop for about four weeks now so I should be getting it back soon. The "clicking" was most notable when using the DVR functions (pause, skip, etx.) on Dish Network (or DirecTV, I had them both). Every time I would push a DVR button, the darn unit would click. Just wondering if this by chance was decreased at all with this fix.

Wonder if your listening mode presets were reset when they repaired the unit...
post #357 of 1694
well i called support in regards to my nr-808. I gave the person the symptoms and he immediately knew about the problem and said he will send a label out..which i received about 1 week later.

alltechelectronicinc.com This is where my 8 week old unit will be going today.

The tech also said it will be a 1 week turn around...

I took many pics of my unit, put a mark in a location to see if i receive my unit back or another..with possibly the same serial...just to see. I do think this will be returned again after i get it back. I just have that feeling..

http://www.us.onkyo.com/press_releases.cfm?id=215
post #358 of 1694
1. Model TX-NR708
2. Purchased December 2010
3. Bought from Amazon (Actually filled by Vaans)
4. Was working normally, then went to total failure. I could unplug it and plug it in to get some control, and did reset that way. Made no difference.
5. Condition is now consistent - an expensive brick
6. Occurred about 6 1/2 months after purchase
7. Unit currently doesn't respond to remote or front buttons, totally unusable When plugged in it is stuck on CBL/SAT at minimal volume level (volume control knob also non-functioning)
8. Contacted Onkyo. They had me try a reset (again), then told me to take it to service facility. I haven't as I wonder if it is worth the trip.
post #359 of 1694
Quote:
Originally Posted by DECooper View Post
8. Contacted Onkyo. They had me try a reset (again), then told me to take it to service facility. I haven't as I wonder if it is worth the trip.
Of course it is worth the trip, it comes with a two year warranty. So just why would you not want to use the warranty if needed?
post #360 of 1694
Quote:
Originally Posted by Veritassound View Post

Hello,
New member here. I recently purchased the 3008 and it started locking up, etc., just like everybody else has been reporting on this thread.

I joined the forum to chime in and let everybody know that i will be attempting to repair the unit myself. My main concern is shipping the unit and getting it back in the same shape it left (These onkyo boxes are very flimsy and i think it would not be able to take a round trip), down time and the fact that I really want figure this out for those forum members that may want to do this but are unsure where to start.

I have looked at the cable in question and it seems like a very easy fix. So, if this is actually the problem i may be able to correct it.

I will report back with the findings once I'm done and have tested the receiver a few days. If it works i will post pictures with step by step of instructions.

Yes, pics please. Especially of the cable. If it is just a few normal IDE-Cables I will do it by myself. And also check, if there is any warranty-sticker or something...
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