AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread
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The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 15

post #421 of 1574
7/11/11 at 11:20am
Quote:
Originally Posted by JChin View Post


Hi Joe Jenson, I believe jmschnur meant the 9th digit of serial number for the month (the 8th digit is the year).

Thanks
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post #422 of 1574
7/11/11 at 1:18pm
Quote:
Originally Posted by JChin View Post

Hi Joe Jensen, I believe jmschnur meant the 9th digit of serial number for the month (the 8th digit is the year).


Here are the first digits of my serial number.
0959dd10x

8th digit is a zero and the 9th is an X. What does that mean?
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post #423 of 1574
7/11/11 at 1:24pm
Quote:
Originally Posted by Joe Jensen View Post


Here are the first digits of my serial number.
0959dd10x

8th digit is a zero and the 9th is an X. What does that mean?

Your unit was made in October.
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post #424 of 1574
7/11/11 at 1:27pm
Quote:
Originally Posted by jmschnur View Post

Your unit was made in October.

x=10
y=11
z=12
?
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post #425 of 1574
7/11/11 at 6:16pm
Well, add me to the list. Purchased my TX-NR5008 from Newegg in Feb. About a month ago the volume/remote was unresponsive so I unplugged it for about 5 minutes and all seemed to work OK. Last week I pulled into the garage and heard some news channel spinheads yelling in my house. I thought some thugs were in my house until I discovered the TX-NR5008 had turned itself on and wouldn't turn off. It then randomly changed inputs and you know the rest. I'm madd as hell! I researched this receiver extensively and thought I was buying the best. I sold my Pioneer Elite 49-txi that I had 7 flawless years of use shortly after getting this lemon. I'm waiting for a box that Onkyo is sending but really would like a refund so I can buy another brand although I doubt that will happen.
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post #426 of 1574
7/11/11 at 6:32pm
This sounds like a problem many have when there Toshiba LCD TVs are on, Toshiba LCD TVs emmitt IR that interfere with most old and some new hardware. Toshiba laughs it off by calling it "IR swap", its mostly known to jam cable boxs, but over time it could effect other hardware as "IR swap" is very unstable. How Toshiba LCD TVs pass FCC testing is beyond me.
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post #427 of 1574
7/11/11 at 6:45pm
Quote:
Originally Posted by Joe Jensen View Post

1. 80.2
2. Purchase Date Oct 14m 2010
3. Local Dealer
4. Unit randomly switching between the Audyssey setup screen and the input I was watching. Switching very fast, not possible to stop.
5. 8.5 months
6. Consistent until I powered the unit off overnight
7. Randomly switching from input to Audyssey
8. Will be contacting Onkyo Monday
9. To be continued

Called Integra today. The guy on the phone put me on hold to go check with a technician. Came back and said that they wanted to "see the unit". As it's working since I had it unplugged all night I asked, "is this error related to the ongoing problem with Onkyo units"?. Phone guy said, "that's why I put you on hold, wanted to ask the techs. They said it is not related and they don't know what it is". I decided to wait to see if it reoccurs before sending it in as at this point it's possible they won't reproduce the issue.
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post #428 of 1574
7/11/11 at 6:52pm
Keep the rear of the unit cool with a fan if you do not already
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post #429 of 1574
7/11/11 at 7:13pm
I have been a faithful Onkyo customer for over 10 years with several receivers without any problems. In 2008 I purchased the TX-SR806 receiver that worked flawlessly for about 6 months before the HDMI input and output stop working and I had to switch to component. This was a headache because I had very long runs. I also purchased the TX-SR607 in 2009 and after 4 months, both HDMI and Component input and output failed to work. I called the Onkyo product support and they gave me instruction to reset the receiver which they said would work but it didn't.
I live in The Bahamas and purchased these receivers in the USA. I have to pay for shipping the receiver to Nassau in The Bahamas and also have to pay a 45% custom duty (tax) on the total cost of the receiver and the shipping with makes it almost double the cost for me in The Bahamas. Onkyo rep explained to me that the warranty is no good outside of the USA which was very heartbreaking because I paid almost double the cost to have these receivers and before I got any good use out of them the receiver went bad.
Once again because of my love for Onkyo, I purchased another Onkyo receiver hoping that I my previous problems with Onkyo was just bad luck. Here is my data:

1. TX NR1008B
2. Purchase date: 03/05/11
3. Purchased from Brandsmart USA
4. Receiver HDMI output would refresh about every 2 minutes, stops for a while and then start again. After troubleshooting it was the receiver. I had to travel and never got back to deal with it until 3 months later. I was hoping that by this time the problem would be gone but this was wishful thinking. However, I was faced with another problem with the receiver. After about an hour of the receiver being on, it started randomly changing listening modes and no matter what I did, it would not stop. Even when I turned off and then on again, after a few seconds it started again.
5. First problem about 30 minutes after initially hooking up the receiver 03/28/11. The second problem was about 3 months later 06/23/11.
6. Very Consistent.
7. Unit does not respond to remote commands. Unit cycles randomly and rapidly through input modes OR listening modes.
8. I contacted product support and they asked me several questions and told me that the unit needs to be sent in for repairs. This was on the weekend and the service department was not open so I had to wait until Monday to call them back to setup the return. Because of travel, I never got to call Onkyo back until today 07/11/11 and now they are telling me that they can not fulfill the warranty because the receiver was taken outside of the USA. What happen to standing behind you product. I've spent almost double the cost of this receiver and after 3 months it is not working and just this weekend would not turn on at all. Now I have a $2,465.00 receiver that does not work.

I love Onkyo but if they don't step up and do the right thing and help me out here, I will discontinue purchasing Onkyo products and recommending it to my clients which I have been for some time now.
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post #430 of 1574
7/11/11 at 7:33pm
This is the start of ONKYO's demise...
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post #431 of 1574
7/11/11 at 7:34pm
Quote:
Originally Posted by jmschnur View Post

Keep the rear of the unit cool with a fan if you do not already

I wired two 6" diameter low speed 12 V fans connected to a 9V power supply and contolled by a relay triggered by the 80.2. The two fans have silicon feet and sit on top the 80.2 directly over the vents. My 80.2 is never more than a couple of degrees warmer than the room and the fans are inaudible.
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post #432 of 1574
7/11/11 at 7:41pm
Sounds like you have that covered. Strange symptom. Seems to be a transient caused by.......?

Did they suggest you do a full reset?
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post #433 of 1574
7/11/11 at 7:42pm
Quote:
Originally Posted by gbraynen View Post

I have been a faithful Onkyo customer for over 10 years with several receivers without any problems. In 2008 I purchased the TX-SR806 receiver that worked flawlessly for about 6 months before the HDMI input and output stop working and I had to switch to component. This was a headache because I had very long runs. I also purchased the TX-SR607 in 2009 and after 4 months, both HDMI and Component input and output failed to work. I called the Onkyo product support and they gave me instruction to reset the receiver which they said would work but it didn't.
I live in The Bahamas and purchased these receivers in the USA. I have to pay for shipping the receiver to Nassau in The Bahamas and also have to pay a 45% custom duty (tax) on the total cost of the receiver and the shipping with makes it almost double the cost for me in The Bahamas. Onkyo rep explained to me that the warranty is no good outside of the USA which was very heartbreaking because I paid almost double the cost to have these receivers and before I got any good use out of them the receiver went bad.
Once again because of my love for Onkyo, I purchased another Onkyo receiver hoping that I my previous problems with Onkyo was just bad luck. Here is my data:

1. TX NR1008B
2. Purchase date: 03/05/11
3. Purchased from Brandsmart USA
4. Receiver HDMI output would refresh about every 2 minutes, stops for a while and then start again. After troubleshooting it was the receiver. I had to travel and never got back to deal with it until 3 months later. I was hoping that by this time the problem would be gone but this was wishful thinking. However, I was faced with another problem with the receiver. After about an hour of the receiver being on, it started randomly changing listening modes and no matter what I did, it would not stop. Even when I turned off and then on again, after a few seconds it started again.
5. First problem about 30 minutes after initially hooking up the receiver 03/28/11. The second problem was about 3 months later 06/23/11.
6. Very Consistent.
7. Unit does not respond to remote commands. Unit cycles randomly and rapidly through input modes OR listening modes.
8. I contacted product support and they asked me several questions and told me that the unit needs to be sent in for repairs. This was on the weekend and the service department was not open so I had to wait until Monday to call them back to setup the return. Because of travel, I never got to call Onkyo back until today 07/11/11 and now they are telling me that they can not fulfill the warranty because the receiver was taken outside of the USA. What happen to standing behind you product. I've spent almost double the cost of this receiver and after 3 months it is not working and just this weekend would not turn on at all. Now I have a $2,465.00 receiver that does not work.

I love Onkyo but if they don't step up and do the right thing and help me out here, I will discontinue purchasing Onkyo products and recommending it to my clients which I have been for some time now.

I would seriously consider trying to personally disconnet the ribbon cable clean and replace. or contact a number of authorized dealer to send you a new cable
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post #434 of 1574
7/11/11 at 7:47pm
Quote:
Originally Posted by Joe Jensen View Post

4. Unit randomly switching between the Audyssey setup screen and the input I was watching. Switching very fast, not possible to stop.

Possible mic jack has something thats causing it to engage Audyssey setup menu. Don't know if this will help but worth a try ... try blowing compressed air into the mic jack or plug the mic into it a few times.
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post #435 of 1574
7/11/11 at 7:56pm
Quote:
Originally Posted by jmschnur View Post

Sounds like you have that covered. Strange symptom. Seems to be a transient caused by.......?

Did they suggest you do a full reset?

I did a full reset and when it came out of reset it went straight to the Audyssey screen. Unplugging overnight worked, which is odd as that is a soft reset and not a full reset. Phone guy said that didn't make sense...joe
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post #436 of 1574
7/11/11 at 11:39pm
I was fortunate enough to buy from a specialty retailer that took back the TX-NR808 (bought almost exactly 6 months ago) and replaced it with a new TX-NR809. My only OOP expense was sending the 808 back (about $25). They made it clear that they didn't want their excellent customer service in this matter publicized, though, so I won't say who it was. Maybe they fear an avalance of calls, although I think they'll get one anyway as they all fail. Hopefully this is the last of the Onkyo nightmare with this line and the 909 is okay.

After going through the process, I have come to believe there may be some kind of secret recall from Onkyo that authorized Onkyo dealers can get 808s swapped out for new 809s for customers, but I can't prove it.
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post #437 of 1574
7/12/11 at 2:28am
1. Model: Onkyo PR-SC5508
2. Purchased on: 04/01/2011
3. Purchased from: Custom Integrator/Retailer
4. First sign of trouble: Front Volume Control not working
5. Lifespan until first problem: Noticed it for the first time today
6. Problem frequency: Permanent
7. Description: Front Volume Control dial not working, however volume will work over RS-232 or IP. Resetting the unit ("VCR/DVR + Power") did not resolve problem. Neither did unplugging the unit.
Unit was always cooled properly with cooling fans on top. Never had a problem with my PR-SC886.
8. Onkyo support history: Will call local Onkyo/Integra factory representative tomorrow
9. Resolution: Pending
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post #438 of 1574
7/12/11 at 3:58am
Unplugging is called a "hardware" and not a soft reset.

Quote:
Originally Posted by Joe Jensen View Post

I did a full reset and when it came out of reset it went straight to the Audyssey screen. Unplugging overnight worked, which is odd as that is a soft reset and not a full reset. Phone guy said that didn't make sense...joe
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post #439 of 1574
7/12/11 at 6:36am
Mine Failed.
TX-NR1008
Bought a few weeks ago on amazon warehouse deal

Sent it in for repair(shipping on my own dime). The repair place that I sent it to has been really nice. They explained exactly what the problem has been with my unit and why it happened, they fixed it as of Thursday but have kept it for testing to make sure that there is nothing else wrong. It should ship out today or tomorrow and come back. Overall honestly not the worst experience in the world but I also paid sub 700 including the shipping out for repair for a unit that is in flawless condition otherwise. If I had paid full price this would not have been acceptable.
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post #440 of 1574
7/12/11 at 9:01am
Quote:
Originally Posted by me262 View Post

Mine Failed.
TX-NR1008
Bought a few weeks ago on amazon warehouse deal

Sent it in for repair(shipping on my own dime). The repair place that I sent it to has been really nice. They explained exactly what the problem has been with my unit and why it happened, they fixed it as of Thursday but have kept it for testing to make sure that there is nothing else wrong. It should ship out today or tomorrow and come back. Overall honestly not the worst experience in the world but I also paid sub 700 including the shipping out for repair for a unit that is in flawless condition otherwise. If I had paid full price this would not have been acceptable.

What repair center did you ship it to? My receiver hasn't failed yet but when (not if) it does I'd like to send it to a repair facility that knows what they're doing and won't ding/scratch up my receiver...sounds to me like you might've found such a place.
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post #441 of 1574
7/12/11 at 9:27am
Quote:
Originally Posted by Schwa View Post

What repair center did you ship it to? My receiver hasn't failed yet but when (not if) it does I'd like to send it to a repair facility that knows what they're doing and won't ding/scratch up my receiver...sounds to me like you might've found such a place.

All-Brite TV Houston,TX 713 780 3615 and ask for Arthur.

Great firm that has fixed TVs, Onkyo Receivers, etc for me over the past six years. Highly recommended.
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post #442 of 1574
7/12/11 at 10:13am
purchased my DHC-80.2 off of ebay Refurbished. I contacted Integra to see if they would cover the faulty 40 pin cable/semiconductor gel. Their answer was you need to purchase it from an authorized distributor on ebay, or an authorized dealer. So there press release is misleading as follows:
***This issue will be handled for you even if you are out of warranty(this applies to US and Canada).***
This is a recall issue and Integra is unethical!
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post #443 of 1574
7/12/11 at 10:21am
Quote:
Originally Posted by kdjut View Post

purchased my DHC-80.2 off of ebay Refurbished. I contacted Integra to see if they would cover the faulty 40 pin cable/semiconductor gel. Their answer was you need to purchase it from an authorized distributor on ebay, or an authorized dealer. So there press release is misleading as follows:
***This issue will be handled for you even if you are out of warranty(this applies to US and Canada).***
This is a recall issue and Integra is unethical!

Call again. A different rep might help you.
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post #444 of 1574
7/12/11 at 10:31am
Quote:
Originally Posted by kdjut View Post

purchased my DHC-80.2 off of ebay Refurbished. I contacted Integra to see if they would cover the faulty 40 pin cable/semiconductor gel. Their answer was you need to purchase it from an authorized distributor on ebay, or an authorized dealer. So there press release is misleading as follows:
***This issue will be handled for you even if you are out of warranty(this applies to US and Canada).***
This is a recall issue and Integra is unethical!

Hi kdjut, I agree with TinyRK try again. You may want to PM tysonfc which also purchase from eBay.
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post #445 of 1574
7/12/11 at 6:53pm
Quote:
Originally Posted by winston9332 View Post
Let me pose a question - what bearing did this thread and my post about the connectors have on Onkyo issuing the press release, if any?
Without this thread, I fear that Onkyo would have done absolutely nothing proactively. Without this thread and some facebook posts, I don't think we would see resolution.

The fact that they are seeing this high of a failure rate, for the same failure, is very, very bad.

I wanted a refund. I didn't get one. I wanted an upgrade to a newer model. I didn't get one. What I did get was a lot of run around until they finally acknowledged that ooops, there just might be a problem. Some people are reporting that the "fix" didn't work, but that seems to be a small group. Others are saying they can send it to a local repair center, yet numerous calls to Onkyo stated that it must go to a regional center. Must.

As a 20 year Onkyo customer. I will never buy Onkyo again. Never. Ever.
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post #446 of 1574
7/12/11 at 7:02pm
Quote:
Originally Posted by Bacchus View Post


As a 20 year Onkyo customer. I will never buy Onkyo again. Never. Ever.

I am on my first Onkyo, and waiting for the issue to appear. Or maybe I should just send in my TX-NR808 prophylactically.

Things sometimes fail, sometimes a whole batch or series is flawed (like the 2010 Line), but I judge a company by the way they handle things.
As long they provide the pickup& pay for shipping and fix the issue, I do not have a problem with it.

Should have this happened in the 1st place? Absolutely not, but let's give them a chaance, even though I might agree that Onkyo might have never stepped out without this thread.

Having an official Onkyo-guy with a proper statement step in here might not be a bad idea...
So Mr. Onkyo, what's the word on the streets?
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post #447 of 1574
7/12/11 at 7:03pm
Quote:
Originally Posted by DennisFranz View Post

This tell me that its just a matter of time that it will fail.

I tend to agree, this might be the case. Not all symptoms are the same, but they seem to be related. Outright failure or serious disorder. I'm not suggesting this to be the case, but just like software manufacturers and bugs - some companies do ship their product with knowledge of existing problems. I think this has something to do with a company's stock and investors.

All things considered, if you were a company that was in the final stages of releasing a new product, but knew that a major problem existed - would you:

1) Stop/halt all distribution of the new product prior to or shortly after its release date, or:
2) Continue selling the product and deal with the issue later (if possible)

It's all about the $$/stock and forwardlooking numbers (on paper).
It happens with everything, even the lame automobile analogy given earlier (though autos have a more serious side = saftey, livelyhood)
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post #448 of 1574
7/12/11 at 7:25pm
Quote:
Originally Posted by gurkey View Post

Unplugging is called a "hardware" and not a soft reset.

"hardware"

Just being plugged (even if in standby mode) in is considered "always on", - unplugging/plugging it back in would be similar to a "cold boot".
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post #449 of 1574
7/12/11 at 11:07pm
Quote:
Originally Posted by litew8 View Post

I tend to agree, this might be the case. Not all symptoms are the same, but they seem to be related. Outright failure or serious disorder. I'm not suggesting this to be the case, but just like software manufacturers and bugs - some companies do ship their product with knowledge of existing problems. I think this has something to do with a company's stock and investors.

All things considered, if you were a company that was in the final stages of releasing a new product, but knew that a major problem existed - would you:

1) Stop/halt all distribution of the new product prior to or shortly after its release date, or:
2) Continue selling the product and deal with the issue later (if possible)

It's all about the $$/stock and forwardlooking numbers (on paper).
It happens with everything, even the lame automobile analogy given earlier (though autos have a more serious side = saftey, livelyhood)

Onkyo may just be following Denons lead !! Denon has been selling buggy units years ahead of onkyo, and denon still sells more units than onkyo.
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post #450 of 1574
7/12/11 at 11:59pm
Quote:
Originally Posted by litew8 View Post

"hardware"
Just being plugged (even if in standby mode) in is considered "always on", - unplugging it would be similar to a "hard reset".

Yes, hardware reset, because the chips will be reset to their initial power-on state and the firmware will boot, after the unit has been plugged in again and electrical power reestablished to the internal power supply. It's the same like it is on a computer platform.
In "normal" operation (remote control) the system stays on in energy reduced standby mode.
The so called "soft" or software reset will default all settings to their initial factory default settings as supplied by the manufacturer, thus replacing (overwriting) all individual calibration parameters and personal preference settings with the default settings.


@joehonest
Quote:


...denon still sells more units than onkyo...

No.
As by current marketing data and press reports Onkyo outsells Denon (without the Marantz brand) for some time already in terms of units sold worldwide. Denon lost market share (and its lead) due to this.
Quote:


...GfK figures show that more people chose to buy Onkyo receivers in 2010 than any other.
Indeed, Onkyo even managed to increase its market share from 27.6 per cent in 2009 to 29 per cent last year...
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread