The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 16

Originally Posted by TinyRK

Call again. A different rep might help you.

Originally Posted by gurkey

As by current marketing data and press reports Onkyo outsells Denon (without the Marantz brand) for some time already in terms of units sold worldwide. Denon lost market share (and its lead) due to this.

...GfK figures show that more people chose to buy Onkyo receivers in 2010 than any other.
Indeed, Onkyo even managed to increase its market share from 27.6 per cent in 2009 to 29 per cent last year...

Originally Posted by pepar

IMO, Denon has become just a bit "too proud" of their upper-mid and high end products. E.g., selling a $7500 pre/pro into a market where a $2300 competitor is arguably equivalent is bone-headed and conceited.

Originally Posted by gurkey

Yes, hardware reset, because the chips will be reset to their initial power-on state and the firmware will boot, after the unit has been plugged in again and electrical power reestablished to the internal power supply. It's the same like it is on a computer platform.
In "normal" operation (remote control) the system stays on in energy reduced standby mode.
The so called "soft" or software reset will default all settings to their initial factory default settings as supplied by the manufacturer, thus replacing (overwriting) all individual calibration parameters and personal preference settings with the default settings.

Originally Posted by me262

Mine Failed.
TX-NR1008
Bought a few weeks ago on amazon warehouse deal

Sent it in for repair(shipping on my own dime). The repair place that I sent it to has been really nice. They explained exactly what the problem has been with my unit and why it happened, they fixed it as of Thursday but have kept it for testing to make sure that there is nothing else wrong. It should ship out today or tomorrow and come back. Overall honestly not the worst experience in the world but I also paid sub 700 including the shipping out for repair for a unit that is in flawless condition otherwise. If I had paid full price this would not have been acceptable.

Originally Posted by evik1067

Did you try contacting Onkyo and see if they would supply a label. I also purchased with Amazon Warehouse and I'm trying to see which route I'll need to go if mine fails (knock on wood). I registered mine and I'm thinking they'll just give me a label if i complain. I'm in San Antonio so I don't know how much shipping would be to Houston.

Originally Posted by bakerwi

I am listening to Denon bashing on an ONKYO failure thread of all places as though it is relevant to OUR Onkyo problems. If some of you take solace in bashing Denon on this thread, then you have your priorities a little misplaced.

I'm am a long time Denon owner and I've never experienced an issue with any of my Denon AVRs. I also use to own Integra separates about 20+ years ago without issue. I know some of us have biases, but don't let them tilt common sense. We have an Onkyo problem and NOT a Denon problem. There are just as many happy Denon owners as there are Onkyo owners. Also, there are Onkyo owners who won't buy Denon and vice a versa.

As far as the current crop of AVRs from most manufacturers; they are more alike than different. I presently own a Denon AVR-A100 and an Onkyo TX-NR5008. They both have their strengths and weaknesses which I will not go into. Unfortunately, the unit (TX-NR5008) with significantly less hours on it is in for service since June 10.

I am not going to swear off buying Onkyo products, but that is subject to change if they screw up this repair. The bottom line is manufacturers will have a bad run of products periodically, but what is more important is how they handle its resoution.

Originally Posted by bakerwi

I am listening to Denon bashing on an ONKYO failure thread of all places as though it is relevant to OUR Onkyo problems. If some of you take solace in bashing Denon on this thread, then you have your priorities a little misplaced.

I'm am a long time Denon owner and I've never experienced an issue with any of my Denon AVRs. I also use to own Integra separates about 20+ years ago without issue. I know some of us have biases, but don't let them tilt common sense. We have an Onkyo problem and NOT a Denon problem. There are just as many happy Denon owners as there are Onkyo owners. Also, there are Onkyo owners who won't buy Denon and vice a versa.

As far as the current crop of AVRs from most manufacturers; they are more alike than different. I presently own a Denon AVR-A100 and an Onkyo TX-NR5008. They both have their strengths and weaknesses which I will not go into. Unfortunately, the unit (TX-NR5008) with significantly less hours on it is in for service since June 10.

I am not going to swear off buying Onkyo products, but that is subject to change if they screw up this repair. The bottom line is manufacturers will have a bad run of products periodically, but what is more important is how they handle its resoution.

Originally Posted by phantom52

Excellent way to get back on topic. Agreed 100%. No one has said that any AVR is perfect and none have failures. At this time this thread IS dedicated to the failure rate of the thread make and models.

Originally Posted by joehonest

... is that why the 3008 is not in this list ?

Originally Posted by bwt

Wow, I just stumbled upon this thread and I'm a bit shocked to say the least. I figured I might as well throw in my information since my unit is currently being serviced after maybe 3 months of ownership.

1. TX-NR808
2. February 2011
3. Vanns.com
4. Powered down and started smoking.
5. Approximately 3 months (just sent it in for service though)
6. Consistent
7. *Unit does not respond to power button - must unplug to turn off (closest one)
8. The service center said a channel is fried
9. N/A (still at service center)

My problem sounds different from the issues listed in the OP, but still was quite serious. I turned the receiver on one day and began listening to an mp3 at a reasonable level. Luckily I stayed in the room because after approximately a minute of play, the unit shut down, began flashing the red light on the front and smoking like crazy. Even though it was turned off at that point, it was clearly still smoking from the power traveling through the receiver. I had to rip it out of the entertainment center and pull the power cable out of the back to stop the smoke. It's scary to think about what would have happened if I had left the room. With the amount of smoke that came out of the receiver, it would be safe to assume that flames could have been next.

Originally Posted by kdjut

9. If your unit was repaired did the problem come back, if so how long did it take to reappear?
No - I replaced the 40 pin ribbon cable and cleand the respective plugs with contact cleaner. It appears to be fixed- I'm keeping my fingers crossed. I don't have the Onkyo warranty.

Originally Posted by kdjut

No - I replaced the 40 pin ribbon cable and cleand the respective plugs with contact cleaner. It appears to be fixed- I'm keeping my fingers crossed. I don't have the Onkyo warranty.

Originally Posted by gurkey

Trying to fix anything on your own will certainly void your warranty.
You should know this beforehand if you want to fix it yourself.
After that ... go ahead

Originally Posted by winston9332

As a general public service, would you consider posting pictures of the unit with the top off and the ribbon cable? It might be helpful to similar owners who are stuck without a warranty and want to try cleaning the cable.

Maybe even publishing the part number if you ordered it from a parts wholesaler (or Onkyo directly)?

Originally Posted by Fastslappy

Yeah post the part # & some pix Plz ..

Originally Posted by Schwa

+1! If I can get by with ordering the ribbon cable, taking the top off, switching the cable, and not soldering anything, I'd much rather go that route than ship my ~60 pound receiver cross-country at my expense...never mind the risk of damage.

Originally Posted by FoSheezy

A while back someone posted this:


Anyways..as to what they replaced:
One cable, part number 2009991154UL
Two cable adapters, part number 25056643

Originally Posted by FoSheezy

A while back someone posted this:


Anyways..as to what they replaced:
One cable, part number 2009991154UL
Two cable adapters, part number 25056643

Originally Posted by Fastslappy

Thank You Sir ..I guess I missed that post ..
i don't have the problem .. but will order them any way best to have on hand now ,than try to get later ...

Originally Posted by kdjut

1. Model
DHC-80.2

2. Purchase Date or approximate date
June 08, 2011

3. Place where purchased
EBAY
4. First symptom to appear
The display displayed jargon and the volume control would not change the volume level.
5. How long after purchase until first symptom appeared?
2 days

6. Was the symptom consistent or intermittent?
intermittent

7. Which symptom(s) (listed above) are you experiencing?
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
If the problem recurs send it to them. Initially a heat problem was suspect.
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?
No - I replaced the 40 pin ribbon cable and cleand the respective plugs with contact cleaner. It appears to be fixed- I'm keeping my fingers crossed. I don't have the Onkyo warranty.

Originally Posted by Schwa

Where'd you get the ribbon cable? Is it a run-of-the-mill IDE cable or is it an actual Onkyo/Integra part? Also, please keep us posted as to whether your fix "sticks." If so, this will definitely be the route I wind up going once my receiver fails...provided, of course, you can post some pics of the cable that needs replaced.