AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread
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The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 27

post #781 of 1574
8/12/11 at 7:35pm
Quote:
Originally Posted by turnne1 View Post
My 3 month old 5508 preamp is starting to be unresponsive to the remote ..intermittently

I have zero desire to disconnect it...ship it and wait 3-4 weeks for it to be returned

anyone had any luck with a unit being exchanged?

of the 6 Onyko products I have owned in the last 4 years...5 of them have had issues
Not good


Warren
Yikes. I've owned 3 and zero issues.......... but then again... two of them are fairly new and are "eligible" for the current problem / topic of this tread. Wait and see. Fingers (still) crossed.
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post #782 of 1574
8/13/11 at 6:46am
Quote:
Originally Posted by Audiodork View Post

Warren,
Everything depends on where you live. If there are a number of local Authorized Service Centers, you could be looking at a day or 2 turnaround.

The good news is that this is a relatively cheap and easy fix. Unlike prior Onkyo's, there have been next to no HDMI Board Failures on the x08's and after the Serial Cable is fixed, you should be golden.
Cheers,
AD

AD,

Regardless of where you live there are NO one or 2 day turnaround to remedy this problem. I was without my unit for 6 weeks. Your posts are very pro Onkyo, but you can't put lipstick on this pig. This speaks right to a quality control issue and many are sitting on a ticking time bomb.

Also, only time will tell if this fix is golden.


Willie
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post #783 of 1574
8/13/11 at 7:07am
This is not about being pro or anti. At least in Florida where there a 3 Authorized Service Centers in the State, you actually can get the Serial Cable replaced in that timeframe. This is not like having to do an HDMI Board or something. Rather, it is a fairly straightforward fix.
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post #784 of 1574
8/13/11 at 7:17am
Also. I went from May 15th until July 7th without my TX-NR3007 so I do know it can go badly. However, that was for an HDMI Board issue that multiple HDMI Boards being sent to the Repair Center did not fix.

I initially got back the AVR within 5 Days and that is with a new HDMI Board being sent from Onkyo. Unfortunately, they did not test whether the Board would decode Audio via HDMI. And that began a total nightmare where I eventually ended up with a TX-NR3008.

However, this repair on the x08's is much different and the Parts involved are well under $10 Dollars. As I said, it depends on where you live. Obviously if you need to send it thousands of miles away, you are talking about weeks In Transit.
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post #785 of 1574
8/13/11 at 12:13pm
I tried my luck and emailed Amazon where I got my 708, eventhough its out of their 30-day replacement/refund period, because of the known hardware issues of this unit and mine started few days back , Amazon was willing to refund the full amount I paid for the 708, refunding the full amount to my Amazon store card(just like store credit) as soon as I RMA'd my 708. Amazon even sent free RMA shipping!. No need for me to worry about Onkyo's service center repair/s. As usual, another satisfied Amazon customer. Now I'm waiting for my 809! Hopefully, no issues with this year's model.
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post #786 of 1574
8/13/11 at 10:09pm
I'm very envious for those fortunate to live in driving distance to a service center.

It's been stated by many that they have been told to use only the "authorized service centers" (me included)... meaning the ones Onkyo sez to use, not any old service center that works on Onkyos for the "day to day" type stuff, even with Onkyo's blessings. This is different. This is thru the regional centers. (There are 3 in Florida? )

Smart move by AD... armed with the facts/press release, a good local authorized service center should be able to get the inside scoop on what's being done to the affected models in regards to the specific problem, parts and fixes. Unfortunately some folks may not have the option of even a "local" qualified service center

But I must admit, I think the cost of the repair, as well as the ease of the repair is not relevant! In fact they lead to the conclusion it should never have happened... just incredibly poor QC!

God, AVR withdrawl is a bitch...
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post #787 of 1574
8/14/11 at 8:24am
1. Model - TXNR 808
2. Purchase Date or approximate date - Nov 2010
3. Place where purchased - Geneve, Switzerland
4. First symptom to appear - Cycling through Audio Mode
5. How long after purchase until first symptom appeared? - 9 months
6. Was the symptom consistent or intermittent? - consistent
7. Which symptom(s) (listed above) are you experiencing? - all
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? - only just reported to retailer
9. If your unit was repaired did the problem come back, if so how long did it take to reappear? - unit not yet returned

Hi,

First, a big thanks to the people on this forum for highlighting this issue. It has saved me a lot of time and frustration trying to get to the bottom of problem. It seems clear that there is a design / manufacturing defect that will only be properly resolved when Onkyo either replace their products with new models or provide properly engineered hardware upgrades.

Onkyo seem reluctant to accept there is a problem, so I would encourage anyone affected by this problem to write to the Chairman. You might also write to "What HiFi Sound and Vision" as they gave it their best receiver award £500-£1,000 in 2010 - email address below. Hopefully, when they receive hundreds of letters of complaint they might do something - i.e. provide some sort of decent customer service.

Agreed, when it work this is a great product. However, it needs to last more than 6 months!

Will


Naoto Ohtsuki, Chairman,
2-1 NISSHIN-CHO, NEYAGAWA-SHI, OSAKA 572-8540, JAPAN
+81-72-831-8000

whathifi at haymarket.com

(you are welcome to copy my email)

Sir,

Thanks for producing such a great magazine

I was so impressed by your review of the Onkyo TXNR 808 and the fact that you awarded it your best receiver award £500-£1,000 in 2010, that I went out and bought one. For the first nine months it worked fine, but now it has developed a fault which makes it unusable. The unit simply cycles through its audio modes and the front panel buttons are frozen. Searching on the internet this fault seems to effect many units after about six months - see link below. Worryingly, Onkyo are not accepting there is a serious design / manufacturing problem. Customers are just being fobbed-off. This isn't really what we expect from the Onkyo brand. Please would you use your influence to get Onkyo to take this problem seriously and provide a prompt response to customers affected by this problem - i.e. replace their units with new models or retrofit properly engineered hardware upgrades.

Regards
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post #788 of 1574
8/14/11 at 9:16am
If Onkyo hasn't done the same in Europe as they have here, shame on them. But this 40-pin issue is fixable by anyone who can swap out hard drives in a computer. Like has been said NUMEROUS times. Bad products happen. In this case, it isn't the whole receiver, it is a $5 cable.
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post #789 of 1574
8/14/11 at 9:19am
Quote:
Originally Posted by wpqs View Post

1. Model - TXNR 808
2. Purchase Date or approximate date - Nov 2010
3. Place where purchased - Geneve, Switzerland
4. First symptom to appear - Cycling through Audio Mode
5. How long after purchase until first symptom appeared? - 9 months
6. Was the symptom consistent or intermittent? - consistent
7. Which symptom(s) (listed above) are you experiencing? - all
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? - only just reported to retailer
9. If your unit was repaired did the problem come back, if so how long did it take to reappear? - unit not yet returned

Hi,

First, a big thanks to the people on this forum for highlighting this issue. It has saved me a lot of time and frustration trying to get to the bottom of problem. It seems clear that there is a design / manufacturing defect that will only be properly resolved when Onkyo either replace their products with new models or provide properly engineered hardware upgrades.

Onkyo seem reluctant to accept there is a problem, so I would encourage anyone affected by this problem to write to the Chairman. You might also write to "What HiFi Sound and Vision" as they gave it their best receiver award £500-£1,000 in 2010 - email address below. Hopefully, when they receive hundreds of letters of complaint they might do something - i.e. provide some sort of decent customer service.

Agreed, when it work this is a great product. However, it needs to last more than 6 months!

Will


Naoto Ohtsuki, Chairman,
2-1 NISSHIN-CHO, NEYAGAWA-SHI, OSAKA 572-8540, JAPAN
+81-72-831-8000

whathifi at haymarket.com

(you are welcome to copy my email)

Sir,

Thanks for producing such a great magazine

I was so impressed by your review of the Onkyo TXNR 808 and the fact that you awarded it your best receiver award £500-£1,000 in 2010, that I went out and bought one. For the first nine months it worked fine, but now it has developed a fault which makes it unusable. The unit simply cycles through its audio modes and the front panel buttons are frozen. Searching on the internet this fault seems to effect many units after about six months - see link below. Worryingly, Onkyo are not accepting there is a serious design / manufacturing problem. Customers are just being fobbed-off. This isn't really what we expect from the Onkyo brand. Please would you use your influence to get Onkyo to take this problem seriously and provide a prompt response to customers affected by this problem - i.e. replace their units with new models or retrofit properly engineered hardware upgrades.

Regards

I'm not sure you've read this thread very carefully because Onkyo is taking full responsibility for this problem - they were just slow in doing so. There is no need for a new unit as you presume, just an easy fix. I doubt hundreds of letters would make a difference now that Onkyo is already fixing all machines - even outside of warranty.
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post #790 of 1574
8/14/11 at 10:02am
Hello,
The thing that is being lost in all of the anger over the Serial Cable is the fact that there have been hardly any HDMI Board Failures on the x08's. Unfortunately, the x07's and earlier Series had more issues with this well within the Warranty timeframe.

I would guess as the HDMI spec was unchanged from the x05 until the x08's, that there was not a wholesale redesign of the HDMI Board until the x08 Series and due to the number of issues with the HDMI 1.3 Models that Onkyo tried to address these prior issues with higher grade Capacitors, etc..

Again, I know how frustrating it is to be without your AVR for Weeks to Months as I myself experienced this from May until July. However, this current problem is far less troubling than HDMI Board issues, Where several here have been able to fix the x08's problems DIY, I am afraid that the same cannot be said for HDMI Board Failures.
Cheers,
AD
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post #791 of 1574
8/14/11 at 11:00am
Quote:
Originally Posted by AVTrauma View Post

I'm very envious for those fortunate to live in driving distance to a service center.

It's been stated by many that they have been told to use only the "authorized service centers" (me included)... meaning the ones Onkyo sez to use, not any old service center that works on Onkyos for the "day to day" type stuff, even with Onkyo's blessings. This is different. This is thru the regional centers. (There are 3 in Florida? )

Smart move by AD... armed with the facts/press release, a good local authorized service center should be able to get the inside scoop on what's being done to the affected models in regards to the specific problem, parts and fixes. Unfortunately some folks may not have the option of even a "local" qualified service center

But I must admit, I think the cost of the repair, as well as the ease of the repair is not relevant! In fact they lead to the conclusion it should never have happened... just incredibly poor QC!

God, AVR withdrawl is a bitch...

I took my 5008 to a local (6 miles) authorized Onkyo service center and it still took 6 weeks as some fixes (approval, parts, etc.) take longer than others. The fix for the current issues have been pretty lengthy for some, but none have taken less than 2 to 3 weeks that I am aware of.
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post #792 of 1574
8/14/11 at 11:10am
Quote:
Originally Posted by schan1269 View Post

If Onkyo hasn't done the same in Europe as they have here, shame on them. But this 40-pin issue is fixable by anyone who can swap out hard drives in a computer. Like has been said NUMEROUS times. Bad products happen. In this case, it isn't the whole receiver, it is a $5 cable.

You need to re-read or read this entire thread, because the problem is just not a simple 40-pin cable.

Quote:
Originally Posted by Audiodork View Post

Hello,
The thing that is being lost in all of the anger over the Serial Cable is the fact that there have been hardly any HDMI Board Failures on the x08's. Unfortunately, the x07's and earlier Series had more issues with this well within the Warranty timeframe.

I would guess as the HDMI spec was unchanged from the x05 until the x08's, that there was not a wholesale redesign of the HDMI Board until the x08 Series and due to the number of issues with the HDMI 1.3 Models that Onkyo tried to address these prior issues with higher grade Capacitors, etc..

Again, I know how frustrating it is to be without your AVR for Weeks to Months as I myself experienced this from May until July. However, this current problem is far less troubling than HDMI Board issues, Where several here have been able to fix the x08's problems DIY, I am afraid that the same cannot be said for HDMI Board Failures.
Cheers,
AD

Past Onkyo issues are irrelevent to the current issues some are experiencing. In addition, I don't recall other manufacturer's having HDMI board issues, but I could be wrong.

Should Onkyo start including a tool and spare parts kit with their AVRs?
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post #793 of 1574
8/14/11 at 11:26am
Yes, I know it is "more" than a 40-pin cable(but in some cases it is JUST the 40-pin...)

PCB, bad actual connections...so on(geesh, try to "simplify a thread post" and you get slammed)

And no, Onkyo isn't the only one that was afflicted with bad HDMI. Pioneer/Elite, Denon/Marantz, Yamaha, Sony, HK and NAD(hey that covers what? 95% of the market) all had HDMI problems at one time or another.
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post #794 of 1574
8/14/11 at 11:47am
Quote:
Originally Posted by schan1269 View Post

And no, Onkyo isn't the only one that was afflicted with bad HDMI. Pioneer/Elite, Denon/Marantz, Yamaha, Sony, HK and NAD(hey that covers what? 95% of the market) all had HDMI problems at one time or another.

Thanks for the information.
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post #795 of 1574
8/14/11 at 1:41pm
Quote:
Originally Posted by bakerwi View Post

I took my 5008 to a local (6 miles) authorized Onkyo service center and it still took 6 weeks as some fixes (approval, parts, etc.) take longer than others. The fix for the current issues have been pretty lengthy for some, but none have taken less than 2 to 3 weeks that I am aware of.

Had my 3007 not had some underlying issue that necessitated Replacement, I got my 3007 within 4 Days with a new HDMI Board. Again, unfortunately, it would not decode Audio from HDMI after getting it back.

What happened later were issues with the Service Center's Account with Onkyo and other issues which delayed the Ordering of a 2nd HDMI Board as they thought the reason my 3007 was not working with the HDMI Board was that it was Defective.

Once it went elsewhere, it was decided that it needed to be Replaced. However, if they were able to Replace an HDMI Board in under a Week, there is no doubt in my mind that they could replace the Serial Cable in far less time as they do not need to go through nearly as much Red Tape to get these Parts as opposed to a 1000 Dollar HDMI Board.
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post #796 of 1574
8/14/11 at 5:07pm
Quote:
Originally Posted by turnne1 View Post

My 3 month old 5508 preamp is starting to be unresponsive to the remote ..intermittently

I have zero desire to disconnect it...ship it and wait 3-4 weeks for it to be returned

anyone had any luck with a unit being exchanged?

of the 6 Onyko products I have owned in the last 4 years...5 of them have had issues
Not good


Warren

Send it back if you can. Mine did the same after only 62 days. I got lucky to have a great guy that believes in customer service and responsiveness. He somehow got it exchanged for me.
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post #797 of 1574
8/14/11 at 7:54pm
Quote:
Originally Posted by schan1269 View Post

If Onkyo hasn't done the same in Europe as they have here, shame on them. But this 40-pin issue is fixable by anyone who can swap out hard drives in a computer. Like has been said NUMEROUS times. Bad products happen. In this case, it isn't the whole receiver, it is a $5 cable.

You wish...
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post #798 of 1574
8/14/11 at 11:52pm
I probably sounding like a broken record, but I don't give a hoot how simple or inexpensive or easy the fix is ... if this really is the fix (not some unintentional "reset" of the units, only to have the problem re-appear weeks or months down the road... only time will tell).

This has nothing to do with HDMI boards, and frankly that just is not relevant either... wether it be an Onkyo board, or a Denon board, or surf boards, it makes no difference who did what, when, how, where or why.

This thread is for multiple units that have the situation we are currently dealing with. While it is okay to relay prior dealings (good and bad) with this manufacturer, it does seem a bit "fan boy"ish to insist this is acceptable due to the cost and ease of repairs! I repeat, if it is so cheap and easy to fix, why was it so screwed up from the start? This is pitiful QC. I'm sorry, I expected more from Onkyo. (If you're asking what more could they do... your missing the point, it's what they should have done.

I'm missing my AVR, going thru withdrawl, and not happy about it. I unfortunately will not be happy until I have had mine back, and have put in some serious hours of usage without further incident (that's months worth of hours). Being old and skeptical, I'm not convinced a cable and removing the crap is the key to my continued "Home Theater Bliss"... again only time will tell.

Hate to bring this up, but... I am kind of curious... those who did this on their own (reports of "okay for now" are encouraging), If it happens again, what will you do then? Do you think Onkyo will honor the warranty if you have to send it in to them, and they "discover" the cable they didn't provide/authorize/instal/
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post #799 of 1574
8/15/11 at 12:12am
I have been checking out this thread here and there. I have noticed a few users reporting that they received a replacement or refund. I just wanted to say, hey, good for you people !!!!!! I am glad that some are finally getting restitution for this complete receiver series failure. I am still very thankful that I received a refund for my 708 that failed. It is frustrating seeing so many here suffering without your AVRs in which you all used your hard earned money to purchase.
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post #800 of 1574
8/15/11 at 1:12am
Quote:
Originally Posted by AVTrauma View Post

Hate to bring this up, but... I am kind of curious... those who did this on their own (reports of "okay for now" are encouraging), If it happens again, what will you do then? Do you think Onkyo will honor the warranty if you have to send it in to them, and they "discover" the cable they didn't provide/authorize/instal/

Go on the 'net and buy the proper length cable, slap it in and warranty it. It's a simple single device IDE cable, it's not like they're specially branded with a flashy Onkyo logo or something.
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post #801 of 1574
8/15/11 at 5:50am
Quote:
Originally Posted by AVTrauma View Post

I probably sounding like a broken record, but I don't give a hoot how simple or inexpensive or easy the fix is ... if this really is the fix (not some unintentional "reset" of the units, only to have the problem re-appear weeks or months down the road... only time will tell).

This has nothing to do with HDMI boards, and frankly that just is not relevant either... wether it be an Onkyo board, or a Denon board, or surf boards, it makes no difference who did what, when, how, where or why.

This thread is for multiple units that have the situation we are currently dealing with. While it is okay to relay prior dealings (good and bad) with this manufacturer, it does seem a bit "fan boy"ish to insist this is acceptable due to the cost and ease of repairs! I repeat, if it is so cheap and easy to fix, why was it so screwed up from the start? This is pitiful QC. I'm sorry, I expected more from Onkyo. (If you're asking what more could they do... your missing the point, it's what they should have done.

I'm missing my AVR, going thru withdrawl, and not happy about it. I unfortunately will not be happy until I have had mine back, and have put in some serious hours of usage without further incident (that's months worth of hours). Being old and skeptical, I'm not convinced a cable and removing the crap is the key to my continued "Home Theater Bliss"... again only time will tell.

Hate to bring this up, but... I am kind of curious... those who did this on their own (reports of "okay for now" are encouraging), If it happens again, what will you do then? Do you think Onkyo will honor the warranty if you have to send it in to them, and they "discover" the cable they didn't provide/authorize/instal/

Hello,
The point of it being a cheap fix is not to excuse it. Rather, things like HDMI Boards cost around 1000 Dollars. Denon's xx10's Network Card issues are still causing many problems as well and is another issue that is not remotely a possible DIY Fix.

And if you look at the individual Owner Threads, you will see that the majority of x08 Owners have not had this issue and that it is primarily affecting a segment of the production run.

I get it to many, they will never purchase another Onkyo. All I can say is there really has not been a Brand that has not had some issue in the HDMI Era. However, my point is that I am grateful what is wrong is not an expensive problem that perhaps in the future might not be covered like HDMI Boards or Network Cards.
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post #802 of 1574
8/15/11 at 10:19am
I've read a lot of negative comments against Onkyo in this thread, and can only speak from my experience with them, but so far in this situation Onkyo has been very straight forward and honest with me, and responded very quickly to my claim. That's all one could ask when faced with a situation like this in my opinion. Having bought 2 other Onkyo receivers in the past with zero issues, and with them responding quickly with the issues concerning this particular unit, I can without a doubt say, I would buy from them again. I personally love the sound from their receivers, and have no desire to stray elsewhere.
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post #803 of 1574
8/15/11 at 11:58am
I declare victory! District manager at Frys didn't care about the product or really want to know. Just wanted to keep the customer. Exchanged 708 for a 709. Woooohoo. Took about three weeks of dilligence to accomplish. Straight up stop it with any it's ok it happened, it's not that hard to fix myself. Patience my ass. Onkyo put the corrections into production without pulling the defective ones off the shelves. Duh! That's consumer fraud. You are doing other consumers a disservice by accepting repairs.
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post #804 of 1574
8/15/11 at 12:39pm
All I can say is that I've learned from this experience not to buy fairly pricey home theater equipment off Newegg. I'll go to a vendor that will stand behind what they sell. If I'd bought my Onkyo locally and had them price match onecall.com I'd have paid $50 more but I'd have been able to drop it on their service desk bare minimum or push them into giving me a 709.
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post #805 of 1574
8/15/11 at 3:19pm
Hey guys,

I own a TX-NR708, purchased earlier this year and I've been reading all of these posts (and others from other forums) about how this particular model and other Onkyos are starting to fail; failing mainly in regard to the units not responding to remotes and random input cycling.

I'm not having any of these issues (yet) but my receiver has seemed to not power off into standby properly. I recall that in the past after shutting it off with the remote, it would go into standby and simply cool right down completely and turning it back on would produce a double-clicking noise and it would come on successfully. Now for some reason, after turning it off, it stays very warm to the touch and when turning it back on, there's zero sound at all. It comes on and works properly but is always hot now.

I'm just concerned of why it stays so warm when in standby. HDMI Control setting has always been and is currently disabled. Has anyone else had this happen?

Thanks.
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post #806 of 1574
8/15/11 at 3:59pm
Quote:
Originally Posted by ACSlater99 View Post

Hey guys,

I own a TX-NR708, purchased earlier this year and I've been reading all of these posts (and others from other forums) about how this particular model and other Onkyos are starting to fail; failing mainly in regard to the units not responding to remotes and random input cycling.

I'm not having any of these issues (yet) but my receiver has seemed to not power off into standby properly. I recall that in the past after shutting it off with the remote, it would go into standby and simply cool right down completely and turning it back on would produce a double-clicking noise and it would come on successfully. Now for some reason, after turning it off, it stays very warm to the touch and when turning it back on, there's zero sound at all. It comes on and works properly but is always hot now.

I'm just concerned of why it stays so warm when in standby. HDMI Control setting has always been and is currently disabled. Has anyone else had this happen?

Thanks.

Sounds like someone has been dinking around in the Network settings and has turned on the option to allow remote control over the network. In this state it never quite powers down. I had this enabled for a while to allow use of Onkytroller on my Android phone to turn it off/on when my remote stopped working. I think it's called "Enable Network Control" under the "network" configuration settings.
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post #807 of 1574
8/15/11 at 6:20pm
Ok Guys. I read through some threads and unsure what I need to do. Got my 808 from crutch field a few months back. It has been flawless until tonight. Remote stopped working. Tried all the standard stuff. It is only the receiver it won't control. Do I need to contact onkyo or crutch field? What is my next step?
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post #808 of 1574
8/15/11 at 6:32pm
Quote:
Originally Posted by audioholicJeffL View Post

Ok Guys. I read through some threads and unsure what I need to do. Got my 808 from crutch field a few months back. It has been flawless until tonight. Remote stopped working. Tried all the standard stuff. It is only the receiver it won't control. Do I need to contact onkyo or crutch field? What is my next step?

I would contact crutchfield first, and see if they'll take it back. If not, contact Onkyo.
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post #809 of 1574
8/15/11 at 6:57pm
Quote:
Originally Posted by audioholicJeffL View Post

Ok Guys. I read through some threads and unsure what I need to do. Got my 808 from crutch field a few months back. It has been flawless until tonight. Remote stopped working. Tried all the standard stuff. It is only the receiver it won't control. Do I need to contact onkyo or crutch field? What is my next step?

Expect this as the start of your WORST nightmare...
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post #810 of 1574
8/15/11 at 7:42pm
Quote:
Originally Posted by Mr. Burns View Post


Expect this as the start of your WORST nightmare...

Not at all. I've been buying from Bill Crutchfield for more than 30 years now, and they'll take of him.

I'd suggest he just ask for a swap to the newer model year and bypass all the folderol. I'll lay odds Crutchfield will ship him a new unit before they even get back the old one.
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread