The "OFFICIAL" Onkyo RC270, NR708,NR808, NR1008, NR5008, Integra 80.2 Failure Thread - Page 29

I think that spraying down the whole board may be unneeded, but easy since "you're there". I would at a minimum clean the connectors with a good contact cleaner, though. As my ribbon cable from my NR708 literally fell apart while I was unplugging it, I think the cable is the main culprit, though others have had issues fixed by spraying the "chips" on the board.

The conformal coating is very sticky, though. I can see if liquifying and running into the wrong places. It's hard to even wash off your hands.

I had all the same symptoms as the rest of you guys. Sent in to the Huntington Beach CA repair center. Received unit back in one week. Do not know if the original issues are corrected, but at least two new things are now not working.

Center channel works but has static, bad overall tone and in not usable. Bad signal moves to what ever speaker is plugged (confirming it is not a bad speaker or cable) into the center connection. Level tone even sounds bad.

Both subwoofer outs are not working at all. No signal at all. Interesting though, when using the level adjusting tone in the setup, the sub channel is heard on the center speaker, very low level but unmistakenly the tone.

Will call one or both Monday morning. Thinking about the need for a total replace though.

Sorry to hear about your issues. My 808 was just fixed at this location, and I've had no issues since I've gotten it back a few days ago. Btw, what did the paper that came back with your unit say they fixed?

Sounds like something else got damaged, maybe in transit. Unless they really screwed up the solder job on the IDE connectors I don't see how this fix could cause these issues. I'm suspecting UPS/Fedex dropped it one too many times.

Haven't you heard about "SENSE OF HUMOR"???

"Repaired, replaced parts. Verified current firmware installed. Tested"

Part numbers; 2009991154UL - socket/cable 15", 25056643 - P7501A,B.

Yes, I think it could be a damage during shipping problem. That is one of the reasons I was not happy about sending it off for repair.

Gene Wilder's, mine looks like Lyle Lovett on acid in the morning.

Looks like the same fix they did for mine, and about the hair..... Yikes!? Lol

Spent another hour and a half on the phone today. They know you cant't sit and wait like this most the time. Brought up a replacement...."hold on have to transfer you" and got to a dead end, then disconnect. Final answer for today is I can send to service again or throw it away. It is so wonderful to have options.

I'm sending mine back in for the 3rd time because HDMI quit. NR808.

I decided to give Onkyo another try after owning a pure trash tuner in the early 80s. I should have known better, the stuff is even worse now.

Drove 90 minutes away to get my 708 "Serviced." Waited 5 weeks for it to be fixed. Worked perfect for 1 night. Turned it on tonight and it just cycles through the inputs like it did before.

This thing has been broken for twice as long as it worked.

I think there is real potential for a class action lawsuit here. The damages per plaintiff could easily be above $1000 possibly much higher. Given the price of the hardware, incidental & consequential damages (travel/shipping costs, replacement costs, lost time, etc, etc). If you had at least 100 plaintiffs I think an attorney would be interested.

But more then likely only the Attorney would make any money.

Hello,
There is not an AVR Model without a lemon. And I did not say that there have been no HDMI Board Failures. Just that there have been very few. Which remains the same.

Regardless, it certainly means nothing when it affects you. I went through HDMI issues on my 3007 that went on from May to July of this Summer so I really do know how frustrating the whole issue can be. And I too took my AVR to a Service Center that was a 150 Mile Round Trip that I took 4 times. The worst was being told it was repaired and setting it up only to find out it would not process most Audio via HDMI.

And truth be told, I did consider selling the 3008 that was In Transit before opening it. However, as both my prior 805 and 875 are both still working fine, I was willing to give Onkyo another shot. I suppose time will tell....

Regardless, I realize that to many here Posting, this will end their Onkyo experience. And truth be told, I certainly understand. I have said this many times, but I really do think HDMI is a Trojan Horse in the guise of convenience while really offering less Content Control and greatly added expense post warranty. And this is saying nothing of Handshaking Issues, Cable Length Issues, etc..

So far, it does seem the x09's have been holding up well so far. Hopefully this will continue. I do think after all of the QC and Customer Dissatisfaction issues that Onkyo is compelled to produce more reliable AVR's. They certainly are taking a beating here and elsewhere. If this continues for too long, no doubt their sales ranking will plummet from number one.
AD

I called ABL Electronics again today. Al, the service manager, said they couldn't replicate any problems.

Whatever bud. Just send me my 3008. I guess I'll video it acting up and send him the link.

Like he cares though. I'm sure he's already billed Onkyo for services rendered.

I guess I'm pretty much out 1500 dollars.

I refuse to ship this POS a third time. It kills my back every time.

Hello,
I would get the Serial Number of those you are interested in and call Onkyo. It was primarily a range of units affected.

It might be safer to consider a B-Stock (Refurbished) 808 as it at least offers a 1 Year Warranty whereas the Onkyo Warranty is Non Transferable. Accessories4less has a wide range of Marantz and Onkyo Models.
Cheers,
AD

Has anyone come out of this situation with a working unit they feel good about?

At what point does, paying the shipping cost each way, plus paying the service shop for the repairs done over and over, plus what else, become more than the cost to Onkyo of a replacement unit?

This does not even take into account the cost of ill will they are creating. Do not understand the business decision, let alone the ethical one.

I had my NR808 sent out and fixed and have had it back about a week now with no issues. I haven't heard anything but negative feedback here about "fixed" units. I'm wondering if some that have fixed working units just haven't come back to report anything since everythings working fine!? Maybe they're just enjoying their recievers after being away from them so long....

^^^

well...let's hope that's the case, anyway

It has actually only been in these past few pages of this Thread that there have been many/any complaints after the Repair was completed. If memory serves, one experienced static in the CC after sending it in, one did get it back where after a day it did the cycling again. However, this has been quite rare. I am sure there are others, but going back through the entire Thread, you will see that very few have had issues since the fix.

Or maybe, they got so fed-up...

some of the failures have to do with HDMI boards & that is a heat issue
Onkyo's are famous for being hot , & some don't heed the 9" above & on the sides of free air space that Onkyo says the AVR's need.
the units will fail after a long while if they are subjected to long periods of heat (the Caps dry out & burn up OR the processors just over heat , shorting out )
Not saying this what has happened to the bad cable & connector issue . BUT the film coating on PCB that should have been removed in MFGering , runs when the unit is hot ..

I had the random cycling/unresponsive remote issue on a 708.
I had to have my unit sent to the shop 2 times because the issue returned after the initial repair which was 'replace ribbon cable, replace two connectors'.
The second failure occurred 2months after the initial repair.
The second repair included replacing the 2 connectors as well as replacing the ribbon cable with a higher quality IDE cable. The tech did the repairs right in front of me in 30 minutes. His comments were that 'the higher quality IDE cable will definitely fix the problem and you won't have any more problems with the unit.' That was on 7/13/11. I have had not one problem since.

I do not have 100% confidence in the repair and cross my fingers every time I use the unit. This is mainly because the first symptoms appear on average 5-6 months after initial purchase. Its this delayed failure that erodes my confidence in this unit's longevity. As time goes on, my confidence is bolstered. Maybe in 6 months after this second repair, my confidence will be near 100% but never will I fully trust the unit.

My next AV purchase will NOT be an Onkyo. This is not only due to the malfunction rate of the *08's, but also because of Onkyo's handling of the problem. I believe full disclosure to the customers as to the cause of the problem is in order and would help to alleviate my lack of confidence. I do not appreciate Onkyo's hushed response to this issue. The press release, in my opinion, is too simple and excludes other symptoms others have experienced, such as the initial switching to cbl/sat input symptom many of us have experienced.

guys, Im posting some of your problems here if you dont mind:

http://www.facebook.com/topic.php?to...4688#post89001

Yeah, you're right, I re-read it and I would have said the same thing!

Still have my fingers crossed about mine...

Came home from a week camping trip with the wife & kids to the coast (Cape Dissappointment) late last night. Sent the unit in on the 10th (since it would be atleast 2 weeks I figured), giving me time to enjoy the wind, the rain, the sand in everything... (Infact, I brought too much home!)

There waiting for me on my back porch was my Onkyo, looking tan, rested and ready!

Invoice sez received on the 15th, ready to go back out the door on the 18th!

Invoice also stated the numbers of the 2 connectors and cable changed (same ones I have read here), as well as the unit was tested after completion.

I'm up to my ankles in dirty camping gear that needs to be clean and stored away for next summer (and I'm in head first ) so set-up will have to wait to this evening.

Lets hope this is the last "vacation" my AVR takes... only time will tell. (Thankfully there was no sand involved with this last go around! )

More later... off to clean-up chores... maybe I can sneak set up of the AVR in with lunch!

Just a quick update. After my cheapo-self-done-fix on my NR708 (http://www.moparhowto.com/ht-howtos/...kyo-nr708.html) it's been 20 days of daily usage for several hours a day, and I've had zero issues with the receiver since.

I think it's safe to say buying an $11 can of Radio Shack electronics cleaner and my ~10 year old used IDE cable from an old PC has fixed the issue, all without risking the receiver being used for soccer practice by UPS or messed up by an underpaid illegal immigrant in California with 5 minutes soldering training...

So...Has anyone looked inside the new TX-NR809 to see what Onyko changed so that these problems won't be occuring on these new models. If anyone has one of these, or any of the replacement models, would you take a photo and submit it so we could see if the 40 pin IDE cable was re-enginered and if the conformal coating still is there on these new models or not. After replacing the 40 pin IDE and cleaning the coating off my 808--four weeks and still running at 100%.

1. Model - Onkyo TX-NR708 Receiver

2. Purchase Date or approximate date - December 6, 2010

3. Place where purchased - Newegg.com

4. First symptom to appear - Randomly flipping through listening modes. When this happened I couldn't change any setting by touching the buttons or using the remote. Unplugging the unit was the only way to stop it.

5. How long after purchase until first symptom appeared? - 6-7 months.

6. Was the symptom consistent or intermittent? Fairly consistent once the unit was fully warmed up.

7. Which symptom(s) (listed above) are you experiencing? All symptoms

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? I took the unit into Teletron Service Company in Seattle, Washington for repair.

9. If your unit was repaired did the problem come back, if so how long did it take to reappear?

A couple of weeks after getting the unit back from repair we returned home from shopping to find that the unit had turned itself on and set the input to "Cable/Sat". My wife said "You left the receiver on" and I said "No I didn't". While inspecting the unit I could change the inputs to something other than "Cable/Sat" but within a few seconds it would change it back. Then it would turn itself off then on again. Weird.

Summary - When I returned it to the repair place and explained the issue to "Bill" who was the Onkyo guy he seems puzzled. I sent them a link to this discussion so hopefully they can figure out the issue and get my unit repaired. I will re-post the results of my 2nd repair.

Onkyo - I've purchase Onkyo products before and never had a problem. You had better address this soon or you will loose me forever as a customer.

1. Model - Onkyo TX-NR808 Receiver

2. Purchase Date or approximate date - January 23, 2011

3. Place where purchased - Amazon.com

4. First symptom to appear - Will not accept remote control commands

5. How long after purchase until first symptom appeared? - 6 months.

6. Was the symptom consistent or intermittent? Intermittent at first, but now is pretty consistent.

7. Which symptom(s) (listed above) are you experiencing? Only the failure to accept remote control commands

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? I have called in and am int he process of getting the necessary packages and documentation to send it in for repair.

9. If your unit was repaired did the problem come back, if so how long did it take to reappear? Not yet at this stage.

QUESTION: My receiver is in a dedicated AV closet and I use IR distribution to get the commands to the receiver. Until now, I have been sending commands to the front IR sensor, but I can also try sending to the IR IN port on the back. I just tried doing this using a 3.5mm male-male mono cable, but that is not working either. I am trying to figure out if this is because the problem affects ALL IR commands or if I set up my IR distribution incorrectly. not sure how I could have screwed it up since it should be as simple as plugging in two jacks, right? Has anyone with the remote control problem successfully solved the issue using IR input into the rear IR IN jack?

Not that I've heard. My model doesn't have that functionality I think (NR708). I know that controlling it via Network works, I used Onkytroller on my Android phone to control it via WiFi until I fixed the issue myself based on instructions from another person on this thread.

As long as the IR port on the back doesn't use connectivity to the front panel I don't see why it wouldn't work. If it runs off the front panel and uses the IDE cable at all to communicate with the main boards of the system it probably won't.

An update: My 3008 has been back almost 30 hours with no malfunctions. I don't want to jinks myself but so far, so good. Maybe I should call Al at ABL and apologize.

I'm still leery of any electronic device that "spontaneously" fixes itself but for all I know, FedEx dropped it just right, tightening up any loose connections.

Wish me luck....This thing sounds heavenly when working.