UN65D8000 is Released. Not So Slim Bezel - Page 8

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I'm interested in this TV and after ingesting conflicting information we decided to chat with Samsung. Here's the captured chat;

Please wait for a Samsung Agent to respond.
You are now chatting with 'Scott'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK538072574X
Scott: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Brenda: Am interested in the UN65D8000XFXZA. What size is the bezel?
Scott: Would you mind holding a few minutes while I gather the required information for your request?
Brenda: sure
Scott: Thank you.
Brenda: r u there?
Scott: I am sorry; this is taking more time than expected. Can I have a few more moments?
Brenda: sure
Scott: Thank you very much.
Scott: Thanks for holding.
Scott: Actually, this model is almost a bezel less TV. The bezel on this model is very thin and the size is very negligible.
Scott: Please click on the link below for the specifications of the unit.
Scott: http://www.samsung.com/us/video/tvs/...XFXZA-features
Brenda: Your website does show this unit with the "Ultra Thin" bezel, however I've read reports that people have been receiving units with a wider bezel. Please clarify what is being shipped.
Brenda: Photos confirm this
Brenda: thanks
Scott: I'm sorry; there are no such reported issues on this model at all. This model has a Ultra thin bezel and it is shipped as the same.
Brenda: No reports?
Brenda: http://www.amazon.com/Samsung-UN65D8...owViewpoints=1
Scott: Please allow me to go through the inquiry.
Brenda: ok, no problem.
Scott: I'm sorry; we have not received any such reported issues yet. They might have got a different model. However, I'll forward this to the concerned department.
Scott: Thank you for bringing this to our notice.
Scott: Is there anything else that I can assist you with?

I hate to break it to you but chatting with samsung on product knowledge is a complete waste of time

Why start a thread about the UN65D8000 then post pics of your 60 with NO TEXT? This is irrelevant to the original topic "UN65D8000 is Released. Not So Slim Bezel". Please stay on topic.

LOL, they did admit to thin bezels on the 65, for what that's worth....ha

Has the 75d9500 even been announced for september? I have not heard or seen any announcement about an official release date. Also a bit of topic and i know its not the right forum but is the 72" LG still slated to be released as a passive 3D TV here in the US? Really want a 70" + 3D TV and lost hope about the sharp 935. Only thing i hear about is the sharp 735 model wich i have no interest in.

Ya, but it's times like this that you can't help but think that the amount of information that actually filters down from "head office" is quite limited. It is almost clear that Samsung's right hand doesn't know what it's left hand is doing.

Besides, from that conversation, it almost sounds more like a tech support call where the tech was merely looking up in their database who had reported any "issues" regarding the bezel. I'm not sure anyone could really report the bezel as a technical issue for being too big.

The funny thing is that the web page that was linked that leads to Samsung's product page, if you look at it, even it isn't consistent. The first picture is the one with the thin bezel, then the next one below it shows a wider bezel. The next picture below that shows a thin bezel again. However, pictures aside, the website itself does not list the bezel size nor does it list "Ultra Slim Bezel" as a feature, as it does on each product page for each of the other models in the D8000 series. At this point, I'm almost thinking it was a purposeful omission.

But, like I said in the other thread, it will be interesting to see if, perhaps, the story changes in the next couple weeks as more and more retailers receive their stocks of the 65". I'm sorta expecting that all 65D8000's will have the wider bezel, but I know I can't say that beyond any reasonable doubt.

I want the thin bezel...I want the slim bezel..I want the thin bezel.... Yeah 75 should be hear in September at least that's what a direct buyer told me :???

It's possible... IIRC, the last news release I read stated it was slated for U.S. release in August (at an estimated price of $13,000.... OUCH!). I have a feeling nobody will be able to just pick one of these up at Best Buy.

Judging from the recent Samsung behavior, 75 inchers may be falling out of blue sky any time any place. Not counting much on this but maybe Samsung gets its mind and sets the price into four digit range

ok here is an update on my un65d8000(wide bezel) after living and playing with it for a day i can say much less banding.watched a hockey game much better i can live with this.3d is also improved less cross talk pic jumps right off screen and glasses are better u get a pair of rechargeable ones via usb port in tv box .u also get a pair of battery ones in the starter kit rechargeable glasses are better.the menu setup is also better its easier to get to the sub menues.i like the wide bezel cause its dark not bright like on the un65c8000 if u watc tv in the dark u dont even see it.i do see one prob though when tv is off the screen has that oil and water look to it not bad but its there my un65c8000s had this too.to sum it up the D model while not perfect is deffinitly improvement over C model

Reading between the lines, still some banding´. Is this vertical banding like in the D8000 series???

after living with the c mod for a year the d mod is 100% better in the vert banding issues u really have to look hard to see any ive watched a blu ray hockey movie and a hockey game and it was hard for me to see any. ur always going to have some issues as the leds are still on the top and bottom not on the sides like all other 8000 series tvs (ie small bezel)
but that could cause issues to as light has a long way to travel side to side on a 65 inch tv u end up with an uneven lit screen

65D should not have prominent vertical bands at all, do you still notice them? Instead it may have horizontal bands whichare harder to see as vertical camera pans with demanding content are rare. Without uniform grey level pics it is hard to judge uniformity artefacts.

Not having enough prior posts, this forum's spam guard would not allow me to post a URL. But for those interested in the Samsung UN75D9500, it is available for sale now in the US. It can be found at Best Buy pcs dot com. Delete the spaces and change the dot to a period. Enter UN75D9500 in the search box to bring it up. Availability shows "In Stock" and the price is listed as $14,998.

soon part ways. I wouldnt trust this site at all. Sorry OP

Thank you for the Heads-Up Suzook! This is the beauty of this forum...there are always seasoned vets looking over the shoulder of us rookies. You can bet your reply has saved some of us a lot of heartburn! Thanks again.

wow cool

I promise, promise, promise that it is not for sale in the U.S. and is not "In Stock". That retailer is a known shady dealer and your mileage may vary. But vary as it might, you cannot order one and receive it next week.

....wanted to state that ABT says you can order 75D9500 now & will deliver in 4th quarter, I would buy now if it was 10k......$15,000 is a bit bit rich for 75 IMO when 65D8000 is only 4k on the eBay . I know it's a lot of TV but -------------------->

This thread is basically about 65D8000 and judging from its arrival the 75D9500 may appear out of nowhere at any time now, especially it is already released in Korea meaning the manuf is going on.

For price comparison better is Sharp top-end 70" 935 full locdim which is said to be about 5 grands, maybe bit more. Buying 5" more real estate for more than 5 grands would beat property boom records . In addition PQ-wise it may be that Sharp is at least equal if not better than the 75".

Yeah..but, it doesn't look like the 75D. I need both performance as well as aesthetics...looks are always important, to me :-) I mean your wife wouldn't look like a 4 ...and at $15k's that set is like a wifey~

Honestly, I will be very surprised if the Sharp is not significantly better than the Samsung. I imagine the uniformity issues of the Samsung being even worse at 75" than they are at 55 inches. I don't believe edge lighting a 75" is even a remotely doable idea given current manufacturing tolerances and Samsung's refusal to pay licensing fees is going to cripple its ability to compete at giant sizes.

Sounds too pessimistic to me. It is very plausible the uniformity problems stem from the thin bezel and manuf inexactness. This is supported by the limited sample of opinions about 65" which indicate uniformity is not an issue. Also, the 75" seem to include tech innovations and should be made with very high unit precision comparing to the massive production scale of smaller models. Edge lighting is doable, edge lighting with thin bezel is tough.


And this $15k pales comparing to the money which will go for wf plastic surgeries

"Sounds too pessimistic to me. It is very plausible the uniformity problems stem from the thin bezel and manuf inexactness. This is supported by the limited sample of opinions about 65" which indicate uniformity is not an issue. Also, the 75" seem to include tech innovations and should be made with very high unit precision comparing to the massive production scale of smaller models. Edge lighting is doable, edge lighting with thin bezel is tough."

We'll see about uniformity on the 65s. Not one has been reviewed by a serious reviewer. The 75 is allegedly going to have a thin bezel. If it does, all bets at quality are off. I imagine they'll work to make them good, but Samsung's technological choices are being dictated by aesthetics and fear of lawsuits/unwillingness to license technology. That's hardly the kind of focus on image quality I'm looking for in my high-end display mfr. I mean, seriously, call me when Samsung prioritizes image quality over glitz.

At least until now there was no blasting of 65" for horrible problems . Regarding the 75" bezel it is wide, this issue was already put to rest in a message directed to you .

What concerns the rambling about Samsung they indeed optimized PQ vs. aestethics to maximize sales to general public excluding videophiles. Economy shows they are very successful while others who emphasized PQ too much are out of business. This means one should rather blame public than Samsung for downplaying PQ alone. However, this may not concern 75" as it very likely has top-bottom backlight.

Got my 65" up and on the wall. I may post a few picks, but I'll not be doing any in-depth analysis as I am not a "serious reviewer" and don't care to be picked apart by those who believe they are.

What I can say is the TV is indeed a wider bezel (to help squash that argument). It has a nice brushed silver look that blends really well with the wall it is on (my wall is fleckstone dark gray).

There was some initial flashlighting (if it is what I think it is) in the bottom left corner, but I don't see it anymore. Not sure what that was all about.

The picture is pretty stunning, especially with the right source. Blu-ray is awesome, DVDs look good, especially upconverted by my Yamaha receiver, and HD TV looks pretty decent.

The 3D looks awesome. I haven't noticed anything wrong (ie. crosstalk), but I also haven't watched a ton of it yet. I watched Daredevil Director's Cut (I wouldn't be seen with the original cut) and tried the 2D to 3D that my 310 produces and it also looked pretty cool. I am sure that fad will pass in time, but I still liked it.

Smarthub internet browser sucks the big one. You can get to pages, but video and navigating them is a pain. I'll stick to my laptop. I have cable run to use the laptop through the TV, but have yet to try it.

Netflix was okay, but runs much better on my xbox360, so I'll just stick to that. I like Break.com, so that app was cool, but I am guessing I won't use the Smarthub features too much.

I am sure I don't have the TV calibrated very well. I am not used to the soap opera effect (I now know what you people were talking about) and tried to find some happy ground on Standard with some adjustments. I thought Movie mode was too yellow.

What else? I have played my original xbox, the 360, the 310 blu-ray player, the BD-UP5000 combo player and the AVR and it all looks great. I wouldn't go back.

SIDE NOTE: I bought my 65D8000 through Amazon and had a very pleasant experience. I had one concern (not about the TV, but the bundle package) and the rep was more than helpful with me.

@Irkuck, fine it has a fatter bezel. It's not super obvious to me in that photo, but I agree it seems to be there. If a $15,000 75" TV is not sold as picture quality first, I'd describe Samsung as hopeless.

As for the 65", I don't want/need you to pick it apart Dolphin, I'm just saying there has yet to be one videophile review of it anywhere, by anyone, that I can find online. That's probably because virtually no one sells the TV. But it's a bit telling that Samsung hasn't put one in the hands of some well-known reviewers.