or Connect
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Onkyo TX NR709 Owners' Thread
New Posts  All Forums:Forum Nav:

Onkyo TX NR709 Owners' Thread - Page 64

post #1891 of 2352
I have a problem with sound drop outs. I have an SACD player connected via an HDMI cable to the Onkyo BD/DVD HDMI, since there is no SACD HDMI connection on the Onkyo. Whenever I play a CD or SACD, for the first two or three seconds the Onkyo display goes blank and no sound can be heard, with the result that I can never hear the first two or three seconds of music. Is there some way to set the Onkyo so that it recognizes the signal as soon as it receives it?

Thank you for your help,
Greg
post #1892 of 2352
Is it just me, or do Onkyo's out there have some minor glitches with the firmware? My 709 occasionally doesn't pass through audio on standby, so now I have to watch ALL with my big tower speakers, which can be a pain at night when everyone else is asleep. Was able to fix it via factory restore / firmware upgrade, but problem came back again. Does anyone have a more concrete solution to this?

Also, I see that the 709 has 2 HDMI outs and a composite out. Is it possible to use the composite with the HDMI at the same time? I want to connect the receiver with 2 TV's and a projector (even with the same video being shown)..
post #1893 of 2352
I went ahead and hooked mine up through the HDMI ports. This worked fine for a few weeks, but over the weekend, the inputs to the HDMI quit working. Output still works. I switched off the surge suppressor and back (no unplug) and did a reset. Nothing. Any ideas?
post #1894 of 2352
Quote:
Originally Posted by Rapier View Post

I went ahead and hooked mine up through the HDMI ports. This worked fine for a few weeks, but over the weekend, the inputs to the HDMI quit working. Output still works. I switched off the surge suppressor and back (no unplug) and did a reset. Nothing. Any ideas?

Sounds like the same issue I had with a bad HDMI board. Took mine to the shop 7/2/2012 and am still waiting on the replacement. The shop told me the boards were on back order until 9/30/2012 and to try calling Onkyo. I called them and they agreed to replace my unit when the shop sent them the old one. Three weeks later I finally get the new unit, except it's a 717 (you'd think, upgrade! right?), not so much. I sent it back Monday and am hoping to get a new 709 next week. If that one fails, I'm lobbying for a new 818. Good luck.
post #1895 of 2352
I rewired mine using the optical out from the plasma back the receiver. I works fine. I guess I'll just live with the problem I don't want to be out of a receiver that long. Plus I bet I don't have a service anywhere close to me (but I'll check)
post #1896 of 2352
I called Onkyo Product Support and discovered why the sound drops out during the first two or three seconds when playing a CD. There is no clean solution. I have no problem when I play an SACD, because the HDMI is sending a digital signal to the Onkyo. The problem only arises when I play an analog CD, because the HDMI is sending a PCM signal to the Onkyo, and it takes two or three seconds for the Onkyo to recognize that fact, during which time no sound can be heard.

The only solution is to add analog cables between the SACD player and the Onkyo and anytime I want to listen to a CD, I have to manually change the settings on the SACD player to use the analog cables, and when I want to listen to an SACD, I have to manually change the settings on the SACD player to use the HDMI connection. Changing the settings is a bit of a hassle, though. The SACD player is designed by default to send both the digital SACD signal and the analog PCM signal over the HDMI cable, and count on the receiver to recognize which signal it is receiving and to handle that cleanly. Unfortunately, that is not an option with the Onkyo.
post #1897 of 2352
Quote:
Originally Posted by gse100 View Post

The only solution is to add analog cables between the SACD player and the Onkyo and anytime I want to listen to a CD, I have to manually change the settings on the SACD player to use the analog cables, and when I want to listen to an SACD, I have to manually change the settings on the SACD player to use the HDMI connection. Changing the settings is a bit of a hassle, though. The SACD player is designed by default to send both the digital SACD signal and the analog PCM signal over the HDMI cable, and count on the receiver to recognize which signal it is receiving and to handle that cleanly. Unfortunately, that is not an option with the Onkyo.

I get around a similar issue by using the SPDIF (digital optical) output of my PC when listening to music which the AVR locks onto the PCM signal much quicker. Your SACD player probably outputs audio over SPDIF (optical or coaxial) at the same time as HDMI. So, just hook up the SPDIF output of your SACD player to the "CD" input on the 709 and when you select the CD input it will play the audio from SPDIF and show video from HDMI (previous input).
post #1898 of 2352
Quote:
Originally Posted by trolly View Post

Hello, new 709 owner here. Can any owners confirm if their faceplate is aluminum like Onkyo list on their website for the 709....mine is plastic.

It LOOKS like aluminum but I'm pretty sure its plastic...
Quote:
Originally Posted by gse100 View Post

I called Onkyo Product Support and discovered why the sound drops out during the first two or three seconds when playing a CD. There is no clean solution. I have no problem when I play an SACD, because the HDMI is sending a digital signal to the Onkyo. The problem only arises when I play an analog CD, because the HDMI is sending a PCM signal to the Onkyo, and it takes two or three seconds for the Onkyo to recognize that fact, during which time no sound can be heard.

The only solution is to add analog cables between the SACD player and the Onkyo and anytime I want to listen to a CD, I have to manually change the settings on the SACD player to use the analog cables, and when I want to listen to an SACD, I have to manually change the settings on the SACD player to use the HDMI connection. Changing the settings is a bit of a hassle, though. The SACD player is designed by default to send both the digital SACD signal and the analog PCM signal over the HDMI cable, and count on the receiver to recognize which signal it is receiving and to handle that cleanly. Unfortunately, that is not an option with the Onkyo.

Seriously? You're concerned over a couple seconds of delay? I doubt any receiver out there isn't going to have a delay when switching a signal type. Try this QUICK solution...

GET OVER IT! OR...

sell your receiver and get a different one that you think might do better. Or hell. Do both.

You might not be one of these guys but am I the only person on this forum EXTREMELY tired of people complaining about the stupidest **** on earth and claiming electronic manufacturers dont make good products? I cant count how many threads are FULL of complaints just like this one. Its getting exhausting.
post #1899 of 2352
6 months into my brand new 709, my HDMI board failed. Just like it did on the 616 I bought one month prior that I exchanged for this 709. Gahdammit. mad.gif

I should have taken all the warnings but I said "No, it wont happen again". Stupid.
post #1900 of 2352
Quote:
Originally Posted by stylez619 View Post

6 months into my brand new 709, my HDMI board failed. Just like it did on the 616 I bought one month prior that I exchanged for this 709. Gahdammit. mad.gif
I should have taken all the warnings but I said "No, it wont happen again". Stupid.

Did you try to reset it? Are you sure it failed?
post #1901 of 2352
Sure did.

I had high hopes for this unit because it ran so much cooler than my 616 did. But what I find odd (aside from frustrating) is that I haven't even used the unit in 3 days, and it failed somehow. When I pulled the unit out, it was SCORCHING hot. The only thing that was running was HDMI pass through in standby, as it has been for the past 6 months without a hitch.
post #1902 of 2352
Was the serial # on the unit one that was listed for recall??
post #1903 of 2352
No, it wasn't included on the recall list.
post #1904 of 2352
^ ^ ^

That is sad.
post #1905 of 2352
For watching television we would like a more constant sound level. (Hate the commercials that are really loud)

What settings do you find best for this. I think I tried some setting in audyssey but the sound just kept going up and down and wasn't consistent. Like the processing was trying to catch up to the sound being played.
post #1906 of 2352
Quote:
Originally Posted by stylez619 View Post

No, it wasn't included on the recall list.
Where can I find this "recall" list?
post #1907 of 2352
If you use the "Search This Thread" feature with the keyword "recall", a number of posts come up to include several with a link to the recall list like the one below ...

http://www.avsforum.com/t/1340545/onkyo-tx-nr709-owners-thread/1700_100#post_22178667
post #1908 of 2352
Ok quick question...

I am using a ps3 and have it set to Bitstream. Now I have noticed that the receiver is making clicking noises when it is switching over from "stereo" to "dolby digital" when I am playing a game or watching a blu-ray. It is really noticable when the game first starts up and it is going through the menus. Now when the ps3 is set to linear pcm the receiver dose not do the clicking when jumping back and forth. Is this normal ?

Thank you
post #1909 of 2352
Quote:
Originally Posted by splatee View Post

Ok quick question...
I am using a ps3 and have it set to Bitstream. Now I have noticed that the receiver is making clicking noises when it is switching over from "stereo" to "dolby digital" when I am playing a game or watching a blu-ray. It is really noticable when the game first starts up and it is going through the menus. Now when the ps3 is set to linear pcm the receiver dose not do the clicking when jumping back and forth. Is this normal ?
Thank you

Yes.
post #1910 of 2352
Quote:
Originally Posted by stylez619 View Post

6 months into my brand new 709, my HDMI board failed. Just like it did on the 616 I bought one month prior that I exchanged for this 709. Gahdammit. mad.gif
I should have taken all the warnings but I said "No, it wont happen again". Stupid.

Just to update this today. I dropped my 709 off at the only authorized Onkyo repair shop in San Diego today. The guy had me bring it to the back and set it on a test cart while he wrote the repair order up. While back there I counted 14 Onkyo AVRs for repair or had been repaired waiting for customer pick-up. Of those 14, I was close enough to read 6 of the repair order slips attached to them. All 6 had some variation of "HDMI failure", "HDMI board replacement", or "No HDMI video out".

Absolutely ridiculous.
post #1911 of 2352
Quote:
Originally Posted by stylez619 View Post

Just to update this today. I dropped my 709 off at the only authorized Onkyo repair shop in San Diego today. The guy had me bring it to the back and set it on a test cart while he wrote the repair order up. While back there I counted 14 Onkyo AVRs for repair or had been repaired waiting for customer pick-up. Of those 14, I was close enough to read 6 of the repair order slips attached to them. All 6 had some variation of "HDMI failure", "HDMI board replacement", or "No HDMI video out".
Absolutely ridiculous.

Out of the 1.4 million people that live in San Diego alone (not to mention other cities) of which thousands of people probably own Onkyo receivers... that really doesn't sound too bad to me. LOL. I would be willing to bet there are equally as many issues with other brands of receivers. But hey... you dont like it? Buy a different brand. No one held a gun to your head. Atleast they are honoring their warranty and fixing most issues associated with the ones that have these issues. The other thing to consider is that HDMI and multi HDMI connections are a fairly new thing still in electronics. As with all new innovative developments in electronics, there are bound to be issues.

At the same time, just based on how many people DID have HDMI issues in their 2010 and 2011 model Onkyo receivers, I would say whatever they did those years, the HDMI board manufacturers definitely screwed the pooch. I have a feeling we will see some changes in future models as far as the manufacturing and as to who Onkyo uses for their receivers.

Sorry yours was one of the ones with the issues. I hope they honor their namesake and fix your receiver for you.
post #1912 of 2352
Go check out the 707 Thread...

You want to see HDMI failures, sit back and have a great long read.

Onkyo did come through and replace my 707 with a 709 which has been performing quite well....knock on wood.
post #1913 of 2352
Just got my new Yo 709 delivered by Fedex. Can't wait to get home to tear into that box and set it up.
All the AV forums helped me to make an educated decision to pull the trigger. biggrin.gif
post #1914 of 2352
Quote:
Originally Posted by howardru View Post

Go check out the 707 Thread...
You want to see HDMI failures, sit back and have a great long read.
Onkyo did come through and replace my 707 with a 709 which has been performing quite well....knock on wood.

Funny that I own both an SR-607 and an NR-709 neither of which have ever had HDMI issues... knock on wood. I think more than 50% of peoples HDMI issues are user error and/or caused by their users.
Quote:
Originally Posted by tubayj View Post

Just got my new Yo 709 delivered by Fedex. Can't wait to get home to tear into that box and set it up.
All the AV forums helped me to make an educated decision to pull the trigger. biggrin.gif

Congrats... hope its everything you wanted. I LOVE mine!
post #1915 of 2352
User error? Not much most of us do, other than turning the AVR on and off with the remote or via HDMI CEC.

The 707 has issues with the way the chips are soldiered to the HDMI board. Almost every failure was ocurring between 18 and 26 months of purchase. Mine happened at 22 months and luckily was covered by warranty.

Onkyo acknowledged the problem (if you could get through), stepped up and swapped out all the 707's for 709s. Even those past warranty because they knew of the design flaw in the production of the HDMI board in Malaysia.

NOT User error, thank you!
post #1916 of 2352
Quote:
Originally Posted by howardru View Post

User error? Not much most of us do, other than turning the AVR on and off with the remote or via HDMI CEC.
The 707 has issues with the way the chips are soldiered to the HDMI board. Almost every failure was ocurring between 18 and 26 months of purchase. Mine happened at 22 months and luckily was covered by warranty.
Onkyo acknowledged the problem (if you could get through), stepped up and swapped out all the 707's for 709s. Even those past warranty because they knew of the design flaw in the production of the HDMI board in Malaysia.
NOT User error, thank you!

I wasn't saying or even implying that YOUR issue was user error. Sorry if you thought I was.
post #1917 of 2352
I just purchased the onkyo 709, I wanted to find out if the following is possible.

I use my LCD tv as a second monitor for my laptop.

I have an HDMI cable from my laptop going to one of the HDMI input on the back of the receiver. From the receiver I am using the HDMI main out to connect to my tv.
While using the receiver in the above configuration is it possible to still use the receiver to play music from Pandora, I want to play it from the receiver and not have to have it running on my laptop.

Thanks
Edited by pjoseph24 - 9/24/12 at 7:01pm
post #1918 of 2352
Since I've heard from different places that the TX-NR709 can have bad HDMI boards, does anyone know if the Onkyo factory refurbished one on Accessories4Less has the board replaced? I've been trying to narrow down a receiver and this seems to be a winner...except for the problems that I see people have reported.

Also, I have Polk RM8's that can take up to 125W. Would this 110-watt be too close to that, or just right?
post #1919 of 2352
Quote:
Originally Posted by THe_Flash View Post

Has anyone gotten a code for the MS Media Center Remote to work on the 709's remote? None of the ones I have been able to find allow the remote to function properly. For whatever reason, the learning mode doesn't work right either. I haven't had an issue with any other device but the MS MCE Remote.

Anyone ever figure this one out? Trying to do it myself now.
post #1920 of 2352
Hdmi has just failed on mine after 9 months.

I bought it from Amazon Germany ,and live in Australia ,so my warranty is not coverered unless sent back overseas even though they have service centres here,.

Maybe someone should start a class action law suit for the Hdmi issue.

Im so Pissed.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Receivers, Amps, and Processors
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Onkyo TX NR709 Owners' Thread