Originally Posted by mrp11
I did not know that the 9 series still had the problem,and the price that i paid was half the rrp of the Australian price,so i figured it would be cheaper to buy another if there was a problem,or send it back to Germany.
I was looking at an insurance company here,but forgot about it,i think its poor customer service to not provide international warranty,even though i knew it before purchasing,what difference to Onkyo is it if they fix it in Aus or Germany,except to protect their distributors inflated markups on Aussies.
I offered to pay for the repair if Onkyo would provide the Hdmi board,but they didnt go for it.
I may just get separates from Emotiva,rather than low quality compromises like Avr's again,
Is it not pathetic that Onkyo cant fix the Hdmi issue,and continue to sell defective products over several years through several models?
They wont see a cent of my money again.
Most of the 09 series did not have the issue but like all pieces of electronics there were isolated reports.
Wait? You FORGOT about the insurance company... seems like that was your issue from the very start.
Ignorance is bliss my friend... you knew going in you wouldn't be able to get Onkyo's help if you had issues. So why would you be upset that you had issues and they weren't willing to help.................................... You can dislike that a company does not wish to deal internationally among its products but you knew that ahead of time and it seems the issue is the buyer there. Sorry. Also, I might add that most other manufacturers of electronic equipment (unless based there in Australia) are not very likely to honor a warranty on a product you purchased in Germany, then had shipped to Australia and most likely did not come from a licensed distributor. I'm just sayin.
The reason that receiver from Germany was probably half the cost was most likely because it was not being sold by a licensed distributor and already had issues that they knew about. There is a reason why people sell stuff cheap and internationally like that... and there is a reason why companies like Denon and Onkyo REQUIRE that people purchase from their distributors in order to honor their warranty. Those other non-licensed companies can do anything to their equipment... alter it, abuse it, use it and sell it as new, etc etc etc. They are not held to the same standards. Consequentially, this runs the price up for the consumer. But when you really think about it, its worth that little extra to have peace of mind and know that you bought a product that a company is willing to stand behind. Thats why I DO NOT (and do not recommend other people) buy REFURBISHED electronics unless it comes straight from the manufacturer. Not a good idea if you ask me but thats a whole different topic.
Other than all of the information above the only other reasons they dont honor international warranties are because of the liability of usage in other parts of the world and the amounts of times receivers in those parts of the world will be shipped. There are inherent risks involved with shipping electronics. A risk they dont wish to take and quite honestly, I do NOT blame them.
Onkyo CAN fix the issue... they can decline to use the same manufacturer for the HDMI boards on the next model. You can bet that they will make changes. Regardless, after you make and sell a certain number of receivers (more than any other brand on the market in their price ranges) they will undoubtedly have issues in a certain number of them. Its simple math.
Good luck with Emotiva... I love their stuff but make sure and check out some of the threads on them before you make up your mind about it. LOL.
Originally Posted by Scandermore
I have a 709 since march, and it's been doing pretty well. The problem is that recently I installed a projector in the SUB hdmi, and it didn't work. After testing different things I've found that if I connect ONLY the projector, it works well (as MAIN HDMI or SUB, it doesn't matter), but as long as I connect the TV to the other HDMI connector, the projector stops outputting hdmi signal.
The TV doesn't seem to have this problem, as it always works. It's a LG LM860V.
Anyone has experienced any similar problems, or has any clue about what it could be?
Did you adjust the HDMI output mode on the receiver to match your setup?
Also, I'm sure it was a typo but the projector receives HDMI input, not outputs to the receiver unless your'e referring to having an HDMI-thru issue. Do projectors even do HDMI thru? I'm not very experienced with them as of yet.Edited by ten8yp - 10/2/12 at 2:00pm