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Onkyo TX NR709 Owners' Thread - Page 78

post #2311 of 2352
HDMI board completely failed....off to authorized service center today. Hopefully back in time for the super bowl....
post #2312 of 2352
Add me to the list of HDMI board failures. I've owned it for 2 years an 3 months, so it is no longer under warranty.
I first noticed the issue 2 months ago... the sound simply would not play from any of the sources (HDMI video pass through still worked). So I turned the receiver off, un-plugged it, turned it back on, problem fixed.

Then a few weeks later the same thing happened again, and was fixed the same way. And then it started happening more frequently. And then last weekend it permanently failed. (though it still passes video, just no audio).

I have an older Onkyo HDMI receiver (SR705) that I have hooked up to my PC surround system (though it does not support 3D, which I use for movies & games). As a temporary fix, last night I installed the older (PC) receiver with my Home Theater system and figured I might as well try the broken unit on my PC considering that setup uses the digital optical connection for audio... NOPE, that doesn't even work. If i go into the setup menu on the receiver and access the speaker calibration I don't even hear the buzzing calibration noise which you use to tune the speakers.... It appears everything is broken.

Is this typical of the HDMI board failures others have experienced? or has my NR709 truly become a paper weight?

I'm going to take the NR709 into a local repair shop to see if they can fix it. I have no intention of paying to ship the unit to Onkyo.
post #2313 of 2352
Want to get this covered under warranty? Forget calling support.

Go make a post the Onkyo Facebook page. Their social media team is stepping up and expediting situations like ours. Onkyo is making a proactive effort to rectify the dissatisfied customers.
post #2314 of 2352
So I've started having an issue that might be the hdmi board, but I'm not thinking so. It seems to have started with the addition of a TiVo Roamio. The basic shot is that it now goes into standby instead of shutting down. I have the receiver plugged into a power sensing strip in order to shut down the wireless amps for the rear channels (necessary due to room). Now, since it doesn't shut down, the strip doesn't detect it and power down which leaves the rear channels and sub on. Not a happy thing. It seems to be related to the TiVo and rihd. The previous TiVo didn't have the same effect.

Any ideas on a way around this while leaving rihd intact?
post #2315 of 2352
If you have HDMI control enabled, the receiver never shuts down. The receiver only goes into standby (which you can see via the small orange LED on the front panel). The receiver needs power to sense the RIHD signal.

I have a Tivo Premiere, but I believe the receiver is signaled via my Samsung TV power button, not my TiVo. In fact, TiVo doesn't have a power button on the remote so you physically can't send an HDMI power signal. Does the new Roamio have one?

My 709 is now in for repair or HDMI board failure so I can't look in the interface. I don't recall if HDMI control is enabled in general or per HDMI port. I think it's in general.
post #2316 of 2352
Hello all...I have an Oppo BDP-103D en route and would like your advice on the best way to set it up.

Can the Onkyo accept Multichannel over HDMI, or will I need to use the Multichannel RCA input? I want the Oppo to decode the signal, not the Onkyo.

Any advice that you can provide is greatly appreciated.

Thanks! smile.gif
post #2317 of 2352
Pretty sure you can tell it not to decode. For a quick response post the question to their FB page as they're monitoring it 24/7 these days... https://www.facebook.com/OnkyoUSA
post #2318 of 2352
I'll post tonight....thanks for the tip!!
Edited by v6viking - 1/16/14 at 4:01pm
post #2319 of 2352
Howardru...thanks for the sound advice. Below is Onkyo's response:

Yes Matthew; the TX-NR 709 will support Multichannel audio via HDMI as a PCM signal. You can also use the Multichannel RCA inputs available on the rear panel as well. Select the DIRECT listening mode to bypass the receiver's DSP or set to STRAIGHT DECODE on the receiver and enable Multichannel audio output on the Oppo itself.

If you have any more questions or concerns, Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (800-229-1687; option #3 PRODUCT SUPPORT 24 hours a day). We would assist and answer any questions or concerns you may have with your Onkyo product, as we are also available via email onkyoadmin@us.onkyo.com. - DP
post #2320 of 2352
I told you. I saw your post after my THANK YOU today..they are going the extra mile to satisfy customers. If you have a 709, be prepared for an HDMI board failure between 18 to 26 months of life. I just got mine back from repair and hope it'll never happen again.
post #2321 of 2352
Quote:
Originally Posted by howardru View Post

I told you. I saw your post after my THANK YOU today..they are going the extra mile to satisfy customers. If you have a 709, be prepared for an HDMI board failure between 18 to 26 months of life. I just got mine back from repair and hope it'll never happen again.

THANKS for the facebook link! I purchased a refurb 609 from shoponkyo.com in the fall and it's been working fine.... so far. Glad to know about the facebook page, its in my "favorites" just in case.wink.gif

Ed
post #2322 of 2352
Quote:
Originally Posted by howardru View Post

I told you. I saw your post after my THANK YOU today..they are going the extra mile to satisfy customers. If you have a 709, be prepared for an HDMI board failure between 18 to 26 months of life. I just got mine back from repair and hope it'll never happen again.

Howard,

I just did the math on my 709...8/9/2011 to present....28 months, give or take. I wonder if I'm on borrowed time. eek.gif

I have a Sunfire Cinema Grand being delivered today, so if the 709 gives up the ghost, perhaps I can take advantage of their trade up programs and pick up a nice pre/pro.

Fingers crossed.....
post #2323 of 2352
I'd say you are on borrowed time. However, Onkyo hired at least 3 social media guys (that I've been communicating with) that are very responsive. While I did purchase an extended warranty when my last unit failed (which they swapped my old 707 with a 709 due to part delays) I think they are extending warranties to increase customer satisfaction and retain customer loyalty. Just reach out to them on FB as they haven't started monitoring these sites yet.
post #2324 of 2352
Onkyo had a list out of units to be sent in. It was based on serial #. I dont know if it is still available.
post #2325 of 2352
post #2326 of 2352
Quote:
Originally Posted by dowop View Post

Here it is. http://www.uk.onkyo.com/en/product-recall-80305.html

Thank you! I haven't time to crawl behind my equipment to check my serial # right now but I'm hoping that the 609 refurb I purchased directly from Onkyo in the fall would have had upgraded parts installed.confused.gif

Ed
post #2327 of 2352
Quote:
Originally Posted by howardru View Post

I'd say you are on borrowed time. However, Onkyo hired at least 3 social media guys (that I've been communicating with) that are very responsive. While I did purchase an extended warranty when my last unit failed (which they swapped my old 707 with a 709 due to part delays) I think they are extending warranties to increase customer satisfaction and retain customer loyalty. Just reach out to them on FB as they haven't started monitoring these sites yet.

Very good move on Onkyo's part, especially with the bad rep they've been getting as of late, primarily the failing HDMI boards.

Ed
post #2328 of 2352
I don't think this has anything to do with the HDMI board failure. I entered my serial # and info and my 709 entry reported "Your product is not concerned and does not require further examination. Thank you for your assistance." When in fact, my board used defective quality components and DID fail 3 weeks ago and required replacement.

I know there was an issue with static noise or something like that a while back which I think this was focused on. Not the HDMI board failure as my original 707 from 2009 also failed and wasn't part of this recall.
post #2329 of 2352
Quote:
Originally Posted by howardru View Post

I don't think this has anything to do with the HDMI board failure. I entered my serial # and info and my 709 entry reported "Your product is not concerned and does not require further examination. Thank you for your assistance." When in fact, my board used defective quality components and DID fail 3 weeks ago and required replacement.

Too bad. I was happy for an hour after I had gotten the same "no problem" message earlier.
post #2330 of 2352
I had this problem right after Christmas. The receiver wouldn't show any video or audio. I could pass a optical cable to it and it played audio. I looked up the date I purchased it and it was in Sept of 2011. Just after the two year warranty. I still filled a support ticket on the site. I received an email back from Onkyo support asking me to call them. When I did they took my information and said I should hear something from them in 24 to 48 hours and see if they can get an out of warranty fix for it. I was upset that I would have to pay for the repairs especially after seeing so many other user's have the same problem. I received a email that informed me to contact ABL for warranty work. I guess they went ahead an approved it even though it was out of warranty. Sent the receiver off to ABL ABL SERV. I never heard anything from them in over a week. I contacted them and they informed me that the part I needed was on back order.

I just checked today and it looks like they completed the fix. I have yet to get any details about when I will receive it back but the only thing I had to pay for was about 50 bucks to ship it. They had special instructions on how they wanted it shipped. So if you have a problem best thing to do is just contact Support they maybe be able to fix even though it is out of warranty. I post back after I receive it back and let you know how it went and if I have any other problems.
post #2331 of 2352
Reach out to the team on Onkyo USA Facebook page and let them know you're situation and waiting. They'll call ABL personally and get on their case to ship it back promptly. Maybe even cover the shipping costs.
post #2332 of 2352
Quote:
Originally Posted by ten8yp View Post

It LOOKS like aluminum but I'm pretty sure its plastic...
Seriously? You're concerned over a couple seconds of delay? I doubt any receiver out there isn't going to have a delay when switching a signal type. Try this QUICK solution...

GET OVER IT! OR...

sell your receiver and get a different one that you think might do better. Or hell. Do both.

You might not be one of these guys but am I the only person on this forum EXTREMELY tired of people complaining about the stupidest **** on earth and claiming electronic manufacturers dont make good products? I cant count how many threads are FULL of complaints just like this one. Its getting exhausting.

I don't think it is a stupid concern if the first two or three seconds of music are always lost. Listen to Beethoven's Fifth Symphony, for example, and the first four notes are skipped while the Onkyo is deciding what to do. The music starts after the well-known opening is done, with the fifth note, and that's not a valid concern?
post #2333 of 2352
Count me as another victim of the "no sound" issue.
Can the issue be avoided by simply not turning the unit off?

Cory
post #2334 of 2352
Quote:
Originally Posted by Crwaters View Post

Count me as another victim of the "no sound" issue.
Can the issue be avoided by simply not turning the unit off?

Not, it can't. I had my unit on all the time and had this issue. Now that it's back from service I'm trying the opposite strategy - turn it off when not in use. Hopefully this would help prevent the problem from re-occurring, but I'm not very optimistic.
post #2335 of 2352
Pretty sure my kids changed some settings on my receiver, just sounds off.

Is there a way to restore the Audyssey calibration settings? I don't want to have to run the calibration again...
post #2336 of 2352
anyone have feelings on whether a refurb unit would have had the HDMI issue resolved? Or do they just replace the board with the same part that's likely to fail in 2yrs time? To that point, what is the %age failure? My bad if these questions have been asked and answered previously - this is a LOOONG thread to search through!
post #2337 of 2352
My first refurb failed. The replacement has been fine for a few years now.
post #2338 of 2352
I have an odd problem

I just ran the setup in my new residence and now there is no volume increase past 70 ,the numbers go up but not the decibels.

It was working fine previously. i have set the receiver up plenty of time before without issues,

Im stumped on this one.
post #2339 of 2352
Quote:
Originally Posted by barryaz1 View Post

Too bad. I was happy for an hour after I had gotten the same "no problem" message earlier.

My HDMI board must be gone. No picture, no sound. At least still under extended warranty, but the worst part will be redoing ALL my settings and complicated wiring and being sure my wife's way of watching TV stays the same.

Posted on Onkyo's FB - is that the fastest way to get a response for return?
post #2340 of 2352
Forgot to ask - is there a way to get the onscreen display other than thru the (failed) main HDMI Out? The manual says no, but sometimes...

I could then at least have a record of my settings. For sure, I will do that next time.
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