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2011 Mitsubishi 3D DLP Owners Thread (740/840 series) - Page 115

post #3421 of 3948
Quote:
Originally Posted by Old Ram Fan View Post

Not sure what the deal is, but Best Buy has the Mits. line-up back on their site....
They have however raised the prices quite a bit
Seems the cost of 4 yr. ext warranty also went up !!
We're in no Big Rush now.
Am still debating the Mits 82741 up against the Sharp 80"
Am still super interested in info on extended warrantys from Walts & USAppliance. [cost,, service company, forum satisfaction]
..........

I bought my WD-73742 from Amazon and then purchased a 4 year warranty from Squaretrade for $139 (has a 30% off coupon from them).
post #3422 of 3948
Quote:
They have however raised the prices quite a bit
What are they going for now?
post #3423 of 3948
The listed prices are MSRP. You have to go to a store with a Magnolia area to get the actual sale price. This has always been the case.
post #3424 of 3948
I just bought the WD-82740 for $1399 at Fry's Electronics for my new basement home theater. Any general advice in getting it set up? Optimal calibration settings?

Once delivered, I'm going to purchase a Square Trade extended warranty. Know where I could find a coupon like someone else mentioned earlier?

I'm also in the process of piecing together a decent (value) surround sound system. I've already purchased the Yamaha RX-V373BL 5.1-Channel AV Receiver $249), Pioneer SP-FS51-LR Floorstanding Speakers (front, $119) and Pioneer SP-BS21-LR Bookshelf Loudspeakers (rear, free with receiver). Probably will get the Pioneer SP-C21 Center Channel Speaker ($59) to match, as well as a Polk Subwoofer, probably the PSW10 ($99, although I have my eye also on a BIC America sub).

Not sure yet on the Blu-Ray player. Obviously want to get a 3D-capable one, even though I probably won't use the 3D much.

Appreciate any input/recommendations the forum has. Thanks!
Edited by raslavens - 9/7/12 at 10:57am
post #3425 of 3948
After having the 92840 for a week, I can honestly say that I have no regret making this purchase.

I was really concerned about potential issues with the reflective nature of the screen, but there have been no significant issues of note. I am not restricted to only viewing this set at night.

I definitely want to get this set calibrated, but I'm pretty happy with the initial settings which are comprised of some suggestions of fellow forum members & use of the Disney WOW disk.

As much as I love my Sharp Quattrons, I am pleased that I purchased this set over the 80" Sharp.
post #3426 of 3948
Quote:
Originally Posted by raslavens View Post

I just bought the WD-82740 for $1399 at Fry's Electronics for my new basement home theater. Any general advice in getting it set up? Optimal calibration settings?
Once delivered, I'm going to purchase a Square Trade extended warranty. Know where I could find a coupon like someone else mentioned earlier?
I'm also in the process of piecing together a decent (value) surround sound system. I've already purchased the Yamaha RX-V373BL 5.1-Channel AV Receiver $249), Pioneer SP-FS51-LR Floorstanding Speakers (front, $119) and Pioneer SP-BS21-LR Bookshelf Loudspeakers (rear, free with receiver). Probably will get the Pioneer SP-C21 Center Channel Speaker ($59) to match, as well as a Polk Subwoofer, probably the PSW10 ($99, although I have my eye also on a BIC America sub).
Not sure yet on the Blu-Ray player. Obviously want to get a 3D-capable one, even though I probably won't use the 3D much.
Appreciate any input/recommendations the forum has. Thanks!

I have the same set. I'd say put it on Natural until or unless you get it professionally calibrated. Blu-ray- Panny BDT 220. I like mine & a good streaming device as well.
post #3427 of 3948
Quote:
Originally Posted by raslavens View Post

I just bought the WD-82740 for $1399 at Fry's Electronics for my new basement home theater. Any general advice in getting it set up? Optimal calibration settings?

Once delivered, I'm going to purchase a Square Trade extended warranty. Know where I could find a coupon like someone else mentioned earlier?

I'm also in the process of piecing together a decent (value) surround sound system. I've already purchased the Yamaha RX-V373BL 5.1-Channel AV Receiver $249), Pioneer SP-FS51-LR Floorstanding Speakers (front, $119) and Pioneer SP-BS21-LR Bookshelf Loudspeakers (rear, free with receiver). Probably will get the Pioneer SP-C21 Center Channel Speaker ($59) to match, as well as a Polk Subwoofer, probably the PSW10 ($99, although I have my eye also on a BIC America sub).

Not sure yet on the Blu-Ray player. Obviously want to get a 3D-capable one, even though I probably won't use the 3D much.

Appreciate any input/recommendations the forum has. Thanks!

I recommend turning the Contrast control down to somewhere between 38 and 48. These sets come out of the box at full contrast (63) for store display, which also skews the colors somewhat.
post #3428 of 3948
We did decide to go ahead & make the plunge, so we go up to BB Saturday evening & tried to buy the MITs WD-92840
We agreed on price match & ext warranty costs.
Problem came to getting one, they said there was absolutley none in their Territory [1/4 of US]
So i backed it down a notch & ordered a WD-82742
Same story
So i changed to a WD-82840
Same Story

They did say they could go ahead & place the order for me on whichever model i chose.
The hang-up was that they couldn't forecast delivery & it would probably be dropped off by UPS when it did come.. Where as BB delivery guys will bring it into your house & set it where you want in. In my case we want it taken down to the basement..

So we're kinda in Limbo now..
I'd call Walts but i have no idea how their delivery & ext warranty service is.
Any of you guys who've had actual home service done by Walt's TV service people, Please post your experiences..


Thanks; Old Ram Fan [we almost Won Sunday, like close in horseshoes]
post #3429 of 3948
Quote:
Originally Posted by Old Ram Fan View Post

We did decide to go ahead & make the plunge, so we go up to BB Saturday evening & tried to buy the MITs WD-92840
We agreed on price match & ext warranty costs.
Problem came to getting one, they said there was absolutley none in their Territory [1/4 of US]
So i backed it down a notch & ordered a WD-82742
Same story
So i changed to a WD-82840
Same Story
They did say they could go ahead & place the order for me on whichever model i chose.
The hang-up was that they couldn't forecast delivery & it would probably be dropped off by UPS when it did come.. Where as BB delivery guys will bring it into your house & set it where you want in. In my case we want it taken down to the basement..
So we're kinda in Limbo now..
I'd call Walts but i have no idea how their delivery & ext warranty service is.
Any of you guys who've had actual home service done by Walt's TV service people, Please post your experiences..

Thanks; Old Ram Fan [we almost Won Sunday, like close in horseshoes]

When I ordered mine from Walt's in 2007, it was NOT home delivery. My brother and I went to the shipping company and picked it up ourselves. My last TV 82740 ordered from Paul's was home delivery but no experience from Walt's on home delivery.
post #3430 of 3948
I haven't had service and hope to never need it, however I can give you some information. Walt's delivery went perfect for me (white glove delivery). I stressed my concerns over the stories others have voiced (not the majority) and my wanting to avoid such events. They were aware and made certain that it was not experienced. The delivery guys were local guys and were very professional. They even came early (called first) just because they saw that it was a 92" TV and knew I would want it quickly...gotta love that!. As for the national warranty services, a lot of them are the same and utilizes the same local repair shops for each. I know this as I'm a local repair shop for such national services...just not TV repair. If you really are concerned, then just research for the local authorized Mitsubishi repair shops and you will more than likely find the shop that would be doing the repair if needed. I believe that Mits' site has a locator app.
post #3431 of 3948
Quote:
Originally Posted by Old Ram Fan View Post

We did decide to go ahead & make the plunge, so we go up to BB Saturday evening & tried to buy the MITs WD-92840
We agreed on price match & ext warranty costs.
Problem came to getting one, they said there was absolutley none in their Territory [1/4 of US]
So i backed it down a notch & ordered a WD-82742
Same story
So i changed to a WD-82840
Same Story
They did say they could go ahead & place the order for me on whichever model i chose.
The hang-up was that they couldn't forecast delivery & it would probably be dropped off by UPS when it did come.. Where as BB delivery guys will bring it into your house & set it where you want in. In my case we want it taken down to the basement..
So we're kinda in Limbo now..
I'd call Walts but i have no idea how their delivery & ext warranty service is.
Any of you guys who've had actual home service done by Walt's TV service people, Please post your experiences..

Thanks; Old Ram Fan [we almost Won Sunday, like close in horseshoes]

I live in the Phoenix area, and had Walts deliver and set up my WD-73740 directly from their store. The guys were courteous, accomodating, and knowlegeable. The TV is brand new, so haven't any service issues, and I didn't buy the extended warranty. My cousin (in Phoenix) recently bought a WD-73842 from them, had an issue getting the external IR emitter to work with Xpand 3DG-X103 glasses, and they made a couple of trips back to solve the problem. They even brought a replacement TV, in case it was determined that the original TV was defective. Wound up that a pair of IR wireless headphones were interfering with the glasses. The company wants satisfied customers, and I got the impression that they'll do what it takes to make you happy. If you live out of town, I can't comment on their arrangements with other delivery, set-up, or service companies.
post #3432 of 3948
Quote:
Originally Posted by Old Ram Fan View Post

We did decide to go ahead & make the plunge, so we go up to BB Saturday evening & tried to buy the MITs WD-92840
We agreed on price match & ext warranty costs.
Problem came to getting one, they said there was absolutley none in their Territory [1/4 of US]
So i backed it down a notch & ordered a WD-82742
Same story
So i changed to a WD-82840
Same Story
They did say they could go ahead & place the order for me on whichever model i chose.
The hang-up was that they couldn't forecast delivery & it would probably be dropped off by UPS when it did come.. Where as BB delivery guys will bring it into your house & set it where you want in. In my case we want it taken down to the basement..
So we're kinda in Limbo now..
I'd call Walts but i have no idea how their delivery & ext warranty service is.
Any of you guys who've had actual home service done by Walt's TV service people, Please post your experiences..

Thanks; Old Ram Fan [we almost Won Sunday, like close in horseshoes]

I wouldn't hesitate to order from Walt's. They delivered and set up my TV with no issues, and hauled away my 70" XBR2. Plus Walt's is the local Mitsubishi service provider for warranty issues.

When I ordered my set, Walt's offered to have it delivered the next day.
post #3433 of 3948
I recall when I spoke to Walts, they said they deliver to the curb only, and if you have a problem and need to return the TV you will pay return shipping and you will have the originally 'free' shipping deducted from your refund.
It was the deal breaker for me.
post #3434 of 3948
Quote:
Originally Posted by DoctorM View Post

I recall when I spoke to Walts, they said they deliver to the curb only, and if you have a problem and need to return the TV you will pay return shipping and you will have the originally 'free' shipping deducted from your refund.
It was the deal breaker for me.



Thanks Doctor, you just saved me a call to Walts.
I'm of the same mind as yourself; if i can't get White glove delivery to my basement & have a in-home ext warranty service repairs..
Then it's also a big DEAL BREAKER for us.

How do you like your 75" laser Vue , any problems or observations ?

....
post #3435 of 3948
Quote:
Originally Posted by Augerhandle View Post

I recommend turning the Contrast control down to somewhere between 38 and 48. These sets come out of the box at full contrast (63) for store display, which also skews the colors somewhat.

These sets clip at 63 Contrast andat full tilt weird non-linear stuff is going on so I agree with not running it at max but the 92840 would be a dead lifeless duck at 38 Contrast. You effectively have killed the dynamic range. Maybe in a bat cave, even then I can't see that kind of setting. You can run 55 plus or minus a bit and still get the color right.
post #3436 of 3948
Quote:
Originally Posted by DoctorM View Post

I recall when I spoke to Walts, they said they deliver to the curb only, and if you have a problem and need to return the TV you will pay return shipping and you will have the originally 'free' shipping deducted from your refund.
It was the deal breaker for me.

Quote:
Originally Posted by Old Ram Fan View Post

Thanks Doctor, you just saved me a call to Walts.
I'm of the same mind as yourself; if i can't get White glove delivery to my basement & have a in-home ext warranty service repairs..
Then it's also a big DEAL BREAKER for us.
How do you like your 75" laser Vue , any problems or observations ?
....

Old Ram Fan...that is what White Glove Delivery is for. DoctorM's comment explains the standard delivery option many request to save a few $$. I opted for the White Glove Delivery option because I new how big the set is and wasn't about to do it myself and damage something. Don't let misinformation steer you wrong. If you call Walts, they they can explain everything better and in more detail. That is the only way to put your worries to rest...it did for me when I called.

Per Walts:
Quote:
white glove delivery
2 men will bring it into your house and place it on the ground.
you will be able to plug it in and get a picture on it.
make sure it is 100% ok before signing for it.
if there is any damage refused tv with description of problem on freight bill.
any other problems please call us.
post #3437 of 3948
Thanks enthusiest, it may be that we're Silver Reward Members but BB deliivery policy is;
Deliver to location you want it in house
unbox it
set it on stand & plug it in.& attach 1 signal source
make sure that it play Okay
they then will haul off shipping boxes..
No Fee for these service.

My problem arose when store clerks said they could order it;
but said it might come UPS & just be dropped off..
to me this was Very UnAcceptable !

I plan on trying again tomorrow....
post #3438 of 3948
That is true. If you just order from Walt's, especially through Amazon you get the standard free shipping.

When I first asked about white glove they said they didn't offer it, but later confirmed they could do it for something like $150+/- more.

White glove is nice, but it still doesn't guaranty a working TV when it arrives. It sucks to shell that out for shipping and then pay to ship it back if it is a failure.
Then of course shipping again if you want to try another. And how would you return it if the box was hauled away?

I've been through 4 TV's so far and will be trying #5. White glove in no way means they take better care while shipping, only that some guys carry it into your place and haul off the boxes.
I've had furniture delivered white glove style and was really pissed at their handling of it.

The BB delivery policy mentioned above is standard for everyone. You also have 30 days to be happy or they take it away, with no fees, penalties or whatever (no box necessary). Silver members get 60 days.
So, while their success rate could be better, I'd rather it didn't cost me to go through the trial and error.

Btw, I'm pretty sure BB does not use UPS for TV deliveries (at least Mitsubishi sets). IIRC the 75" TV table to go with it didn't come by UPS either.

Just at the moment, I'm not so much a big fan of Mits customer service... which seems to be non-existent.
Edited by DoctorM - 9/10/12 at 11:25pm
post #3439 of 3948
Quote:
Originally Posted by Old Ram Fan View Post

Thanks enthusiest, it may be that we're Silver Reward Members but BB deliivery policy is;
Deliver to location you want it in house
unbox it
set it on stand & plug it in.& attach 1 signal source
make sure that it play Okay
they then will haul off shipping boxes..
No Fee for these service.
My problem arose when store clerks said they could order it;
but said it might come UPS & just be dropped off..
to me this was Very UnAcceptable !
I plan on trying again tomorrow....

WGD is the same for both companies. It appears that the only difference is that Walts doesn't state to put it on the stand...instead floor. However my deliverers offered/tried until I asked them not to because I wasn't done running cables for sound. Also BB has never used UPS for delivery of large items to me. It has always been a local freight company. For me that has been Old Dominion, whom I know as they are all local guys and have been proven to take pride in what they do.
post #3440 of 3948
Quote:
Originally Posted by DoctorM View Post

That is true. If you just order from Walt's, especially through Amazon you get the standard free shipping.
When I first asked about white glove they said they didn't offer it, but later confirmed they could do it for something like $150+/- more.
White glove is nice, but it still doesn't guaranty a working TV when it arrives. It sucks to shell that out for shipping and then pay to ship it back if it is a failure.
Then of course shipping again if you want to try another. And how would you return it if the box was hauled away?
I've been through 4 TV's so far and will be trying #5. White glove in no way means they take better care while shipping, only that some guys carry it into your place and haul off the boxes.
I've had furniture delivered white glove style and was really pissed at their handling of it.
The BB delivery policy mentioned above is standard for everyone. You also have 30 days to be happy or they take it away, with no fees, penalties or whatever (no box necessary). Silver members get 60 days.
So, while their success rate could be better, I'd rather it didn't cost me to go through the trial and error.
Btw, I'm pretty sure BB does not use UPS for TV deliveries (at least Mitsubishi sets). IIRC the 75" TV table to go with it didn't come by UPS either.
Just at the moment, I'm not so much a big fan of Mits customer service... which seems to be non-existent.

WGD (IMO) is for having a large item brought into your home, setup and tested prior to signing off on a delivery ticket. As for the deliverers mishandling the item at your home, I have no issue with correcting and directing them upon arrival. Chop that up to "Once a Marine, Always a Marine". biggrin.gif No delivery guarantees a working product at arrival, which is why one can always refuse delivery if defect(s) are found at time of delivery. If a product breaks days or weeks after delivery, then that falls under the vendor's Return policy and/or Warranty. I have seen people on this site get replacements and not have issues with the process due to being within the new purchase return time frame. There's one guy who is on his 3rd TV (older model recently purchased). IIRC it is a working TV, but a DLP nuance he wasn't familiar with. However he bought through Amazon, but Walts worked with him nonetheless.
post #3441 of 3948
We've had a few WGD's. Our 73C9 we bought from Amazon in 2009. Didn't go so well. The first was DOA, not their fault. The second was pretty much destroyed when it got here. The third was fine. A couple months ago we bought a Mits 92840 from Paul's TV. That went great. The worst was in 2001 we bought a Mits 65907 from a company called Reliable Audio and Video. It arrived after dinner one night, already getting dark outside. Wasn't in the box. Turned out it had been delivered to the wrong address then loaded back up and brought here. When they finally got it in the house it had about a 2 square inch chip on the side of that piano finished cabinet. We called Reliable, they gave us a $500 discount. You really couldn't see it the way it was set up, but still. I can still see the scrape on the front door threshold where they drug that 375 lb. monster across it. They brought the screen protector for it a few days later. It really depends on who your local company is, that takes over after the freight company gets it to the local hub.
post #3442 of 3948
Quote:
Originally Posted by g4s View Post

We've had a few WGD's. Our 73C9 we bought from Amazon in 2009. Didn't go so well. The first was DOA, not their fault. The second was pretty much destroyed when it got here. The third was fine. A couple months ago we bought a Mits 92840 from Paul's TV. That went great. The worst was in 2001 we bought a Mits 65907 from a company called Reliable Audio and Video. It arrived after dinner one night, already getting dark outside. Wasn't in the box. Turned out it had been delivered to the wrong address then loaded back up and brought here. When they finally got it in the house it had about a 2 square inch chip on the side of that piano finished cabinet. We called Reliable, they gave us a $500 discount. You really couldn't see it the way it was set up, but still. I can still see the scrape on the front door threshold where they drug that 375 lb. monster across it. They brought the screen protector for it a few days later. It really depends on who your local company is, that takes over after the freight company gets it to the local hub.

This is why I opt for direct ordering through Walts. They admitted that shipping is different through Amazon. They have more control over the process when ordered direct. I have always been leery of ordering large items through Amazon even though others have reported good experiences. I'm also adult enough to know that nothing is ever a guarantee, but I prefer to lessen the negative opportunities to better my chances. Most of the negative delivery experiences reported here are through Amazon vs. direct order from well known authorized companies.

My wife would have ripped them a new one and ordered them to put it right back on the truck. I may be a Marine, but she is the toughest Drill Sergeant I know. Those experiences you listed are exactly what I talked to Walts about to ensure they would not occur with me. Walts even called the involved shipping companies and ensured the emphasis was passed on. Walts even had them call me (two shipping companies involved through the process) throughout the process. By far this was the best experience I had with a major purchase. I will buy from Walts again. Of course I had the same positive experience with Paul's TV, but they are local so I expect it from them. I.E. Paul's order, Paul's truck delivers with Paul's employees setting it up. They also were good with my master bedroom Samsung Plasma last month.
post #3443 of 3948
Quote:
Originally Posted by Old Ram Fan View Post

We did decide to go ahead & make the plunge, so we go up to BB Saturday evening & tried to buy the MITs WD-92840
We agreed on price match & ext warranty costs.
Problem came to getting one, they said there was absolutley none in their Territory [1/4 of US]
So i backed it down a notch & ordered a WD-82742
Same story
So i changed to a WD-82840
Same Story
They did say they could go ahead & place the order for me on whichever model i chose.
The hang-up was that they couldn't forecast delivery & it would probably be dropped off by UPS when it did come.. Where as BB delivery guys will bring it into your house & set it where you want in. In my case we want it taken down to the basement..
So we're kinda in Limbo now..
I'd call Walts but i have no idea how their delivery & ext warranty service is.
Any of you guys who've had actual home service done by Walt's TV service people, Please post your experiences..

Thanks; Old Ram Fan [we almost Won Sunday, like close in horseshoes]



Okay ! ready for round 2 with Best Buy !

We went to BB told them i'd been advised they could indeed order the Mits & that i had talked to BB 1-800 & they said they never ship Big TV's by UPS.
They ship to local BB wharehouse & then arrange delivery & unboxing..
Store still said they disagreed & they do this all the time.
So after pulling 3 eye teeth ???
WE plunked down our Rewards & Credit cards & said order the WD-92840 for home delivery..
I even pointed out on the BB website where it spelled out what was included in Home Delivery...
Got a Decent price & Good Deal on the 4yr Geek Squad Warranty.
For the Super price we can enjoy 92" 840 of Beauty for @ least 5 years & then move on to newer technology if need be..

]Can anyone tell me the length [width] of the base on the WD-92840
Big Thanks to DoctorM & all you other guys in helping me out.
Enthuzist & agree on the wife deal !
We are now looking forward to getting updates on our order & getting it delivered. Will keep you guys up to date
After reading posters thoughts on Walts, i was ready to order from them if BB had faltered again..

Thanks: Old Ram Fan

Edited by Old Ram Fan - 9/13/12 at 12:41pm
post #3444 of 3948
Just a seat of my pants guess, but I seem to remember it being in the neighborhood of 34".
The bases are pretty darn narrow on Mits sets. My 75" has a 28" base.

It's probably still a good idea to have a stand nearly as wide as the TV itself.
Also, don't forget to check weight capacity. There are a lot of tables that are flimsier than they look.
The 92" is about 82" wide and a hefty 195lbs. according to the Mits website.
The weight alone will rule out a lot of stands.

We picked up a really nice Sanus that is 65" wide and is only about 2" short (again BB price matched Amazon).
Sadly, it wouldn't hold that kind of weight (by 45 pounds.)
post #3445 of 3948
Quote:
Originally Posted by Old Ram Fan View Post

Okay ! ready for round 2 with Best Buy !
We went to BB told them i'd been advised they could indeed order the Mits & that i had talked to BB 1-800 & they said they never ship Big TV's by UPS.
They ship to local BB wharehouse & then arrange delivery & unboxing..
Store still said they disagreed & they do this all the time.
So after pulling 3 eye teeth ???
WE plunked down our Rewards & Credit cards & said order the WD-92840 for home delivery..
I even pointed out on the BB website where it spelled out what was included in Home Delivery...
Got a Decent price & Good Deal on the 4yr Geek Squad Warranty.
For the Super price we can enjoy 92" 840 of Beauty for @ least 5 years & then move on to newer technology if need be..
Can anyone tell me the length [width] of the base on the WD-92840 ??
Big Thanks to DoctorM & all you other guys in helping me out.
Big Semper~Fi to Enthuzist & agree on the wife deal !
We are now looking forward to getting updates on our order & getting it delivered. Will keep you guys up to date
After reading posters thoughts on Walts, i was ready to order from them if BB had faltered again..
Thanks: Old Ram Fan

It is our pleasure to help. The dimensions can be found on Mits' site. Here is the link to the sizes for your planning needs. I taped mine in the room as an easy guide. BTW it is 40.2" x 20.5".
post #3446 of 3948
Quote:
Originally Posted by BrentBridge View Post

OK, after all the issues I've had with the 73742's (first received one with 490 hours already on it, then received the current one with the magically curving screen), now I have an issue with the Darbee Darblet I ordered. It seems to work OK, but the remote won't connect with it, therefore I can't sit at my normal viewing distance and try the different settings. The remote seems to be sending an IR signal (looked at it through a digital camera and it lit up when pressing buttons), but the unit never receives a signal. This is getting really frustrating. I think I will go back to an old 19" tube tv with rabbit ears.

OK, this was strange. I have been trading a few e-mails with Mitsubishi with pictures, first with the warranty department, then back with customer service, trying to see if I couldn't get them to replace the screen to see if I could get less bowing to help the geometry. Going back and forth with e-mails and pictures, not really contentious, but I did mention that I wouldn't really be able to recommend these TV's, based on the geometry issue. Well, I just got a call a few minutes ago from Mitsubishi, and they say they are going to replace the whole TV, not just the screen. So, I am thinking, here I go again, my third tv delivered and have to send the current one back. But then she said that it would be my responsibilty to dispose of the old TV. After a moment's pause, I say, "You don't want it back?" She replies in the negative, and I say, "Really? You don't want to just replace the screen? And you don't want the old TV back?" Again, she says that they are going to replace the whole TV and don't want the old one back. I, of course asked for an e-mail that states this, and she said that they would send one.

Anyone else ever heard of this, where they don't want the old TV back? I am not counting my chickens before they're hatched, and am not making any plans for the old TV until I know for sure that they don't want it back.
post #3447 of 3948
Quote:
Originally Posted by BrentBridge View Post

OK, this was strange. I have been trading a few e-mails with Mitsubishi with pictures, first with the warranty department, then back with customer service, trying to see if I couldn't get them to replace the screen to see if I could get less bowing to help the geometry. Going back and forth with e-mails and pictures, not really contentious, but I did mention that I wouldn't really be able to recommend these TV's, based on the geometry issue. Well, I just got a call a few minutes ago from Mitsubishi, and they say they are going to replace the whole TV, not just the screen. So, I am thinking, here I go again, my third tv delivered and have to send the current one back. But then she said that it would be my responsibilty to dispose of the old TV. After a moment's pause, I say, "You don't want it back?" She replies in the negative, and I say, "Really? You don't want to just replace the screen? And you don't want the old TV back?" Again, she says that they are going to replace the whole TV and don't want the old one back. I, of course asked for an e-mail that states this, and she said that they would send one.
Anyone else ever heard of this, where they don't want the old TV back? I am not counting my chickens before they're hatched, and am not making any plans for the old TV until I know for sure that they don't want it back.
Wow. Never heard that one before. Persistence can pay off. Hope the next one works out. The odds are with you. My 92840 gets it's new screen tomorrow. Hope that goes well.
post #3448 of 3948
Just pulled the trigger on a 82840 and am having it delivered tomorrow. Curious if anyone has used a Skype cam on their Mits...and if so which you would recommend.
post #3449 of 3948
Quote:
Originally Posted by g4s View Post

Wow. Never heard that one before. Persistence can pay off. Hope the next one works out. The odds are with you. My 92840 gets it's new screen tomorrow. Hope that goes well.

Well, just got the following on an attachement from Mitsubishi:

I am sorry that you have experienced trouble with your television, and I apologize for any inconvenience this
situation may have caused.
Mitsubishi’s goal is to manufacture a product that will be trouble free. Despite the most exacting quality control
standards at the factory, all electronic equipment may require maintenance from time to time. However, at this
time, we would like to offer you an exchange to a new Mitsubishi television sent to you directly from
Mitsubishi.
The model being offered to you is WD-73742 at no cost to you. You will be required to dispose of your current
television Model Number: WD-73742, Serial Number: 100xxx
. This offer is good for a period of thirty (30)
days from the date on this notification. Please feel free to visit our website www.mitsubishi-tv.com, for more
details on this model’s features.


I'm a little speechless right now.
post #3450 of 3948
That's freaking unreal !
Hope the 2nd 1 works out better..
Also hope my new wd-92840 will not have any problems when we get it delivered.
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