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2011 Mitsubishi 3D DLP Owners Thread (740/840 series) - Page 116

post #3451 of 3948
Quote:
Originally Posted by BrentBridge View Post

Well, just got the following on an attachement from Mitsubishi:
I am sorry that you have experienced trouble with your television, and I apologize for any inconvenience this
situation may have caused.
Mitsubishi’s goal is to manufacture a product that will be trouble free. Despite the most exacting quality control
standards at the factory, all electronic equipment may require maintenance from time to time. However, at this
time, we would like to offer you an exchange to a new Mitsubishi television sent to you directly from
Mitsubishi.
The model being offered to you is WD-73742 at no cost to you. You will be required to dispose of your current
television Model Number: WD-73742, Serial Number: 100xxx
. This offer is good for a period of thirty (30)
days from the date on this notification.
Please feel free to visit our website www.mitsubishi-tv.com, for more
details on this model’s features.

I'm a little speechless right now.

If they are sending the TV an you can "dispose" of it on your own, then what is the 30 day period for? How would they know what you did with the TV. This is all so unreal. It's a good thing you got it in writing, because I don't think anyone would have believed you if you tried not to ship it back. I pray that the 3rd one is the charm. Keep us posted on your saga.
post #3452 of 3948
Quote:
Originally Posted by enthuzist View Post

If they are sending the TV an you can "dispose" of it on your own, then what is the 30 day period for? How would they know what you did with the TV. This is all so unreal. It's a good thing you got it in writing, because I don't think anyone would have believed you if you tried not to ship it back. I pray that the 3rd one is the charm. Keep us posted on your saga.

I think the 30 days was how long I had to call them and accept this offer of a new TV (which I did about 30 seconds after opening that attachment). Not sure how I am going to dispose of the old TV yet. It probably has less than 50 hours on it since I got it on 8/10.

Even if the 3rd one isn't perfect, I don't see how I can ever complain about it...

The squeaky wheel just wanted them to install a new screen to see if that would help the geometry issue and instead they are going to send a new TV and not make me return the old one. smile.gifeek.gifcool.gifbiggrin.gif
post #3453 of 3948
I am considering the purchase of a 73" or 82" model in the 840 series. The online user manual warns about fan noise being audible during quiet movie passages. How audible is the fan noise? In a quiet room at about 10 feet away, can the fan be heard as (1) a moderate noise, (2) audible but not usually bothersome, or (3) completely inaudible?

Thank you!
post #3454 of 3948
Quote:
Originally Posted by Alex F. View Post

I am considering the purchase of a 73" or 82" model in the 840 series. The online user manual warns about fan noise being audible during quiet movie passages. How audible is the fan noise? In a quiet room at about 10 feet away, can the fan be heard as (1) a moderate noise, (2) audible but not usually bothersome, or (3) completely inaudible?
Thank you!

I would say somewhere between 2 & 3. I think I heard the fan for the first time last night during an absolutely silent part of a movie, but it was very soft and not bothersome whatsoever. I have a 73742.
post #3455 of 3948
On my 842 series, I have never heard the fan not even during startup/shutdown. I probably should get behind it and make sure that it is running.eek.gif
post #3456 of 3948
How the heck did you get that kind of service?

After a week of being ignored, more than a half dozen phone calls and being told that they would call me back (which they NEVER did), being asked to send photos of my issue and then new photos because they don't believe me, I was finally told eventual someone would get in touch with me to schedule a service call.

We yelled some more and they finally said forget it, take it back where we got it, a screen issue is too serious for a new TV to be service.

I get ZERO customer support with 7-8 phone calls, and someone else gets 2 TVs.
That just sucks.

Edit: And I stand corrected on the base size. That seems a lot larger than what I measure at the store when I almost bought one.
post #3457 of 3948
Quote:
Originally Posted by BrentBridge View Post

Well, just got the following on an attachement from Mitsubishi:
I am sorry that you have experienced trouble with your television, and I apologize for any inconvenience this
situation may have caused.
Mitsubishi’s goal is to manufacture a product that will be trouble free. Despite the most exacting quality control
standards at the factory, all electronic equipment may require maintenance from time to time. However, at this
time, we would like to offer you an exchange to a new Mitsubishi television sent to you directly from
Mitsubishi.
The model being offered to you is WD-73742 at no cost to you. You will be required to dispose of your current
television Model Number: WD-73742, Serial Number: 100xxx
. This offer is good for a period of thirty (30)
days from the date on this notification. Please feel free to visit our website www.mitsubishi-tv.com, for more
details on this model’s features.

I'm a little speechless right now.
You'll just have to watch out for the "Mitsubishi TV Disposal Verification Team."eek.gif
post #3458 of 3948
Quote:
Originally Posted by DoctorM View Post

How the heck did you get that kind of service?
After a week of being ignored, more than a half dozen phone calls and being told that they would call me back (which they NEVER did), being asked to send photos of my issue and then new photos because they don't believe me, I was finally told eventual someone would get in touch with me to schedule a service call.
We yelled some more and they finally said forget it, take it back where we got it, a screen issue is too serious for a new TV to be service.
I get ZERO customer support with 7-8 phone calls, and someone else gets 2 TVs.
That just sucks.
Edit: And I stand corrected on the base size. That seems a lot larger than what I measure at the store when I almost bought one.

Well, it took a long time for me too. I had multiple phone calls and e-mails. Then, sent some pictures. Then followed up after not hearing back for a few days. Then they sent an e-mail asking if the pictures of the geometry issue were after the service tech they sent about 3 weeks ago did the geometry correction. Sent that e-mail and then waited a few days and followed up on that. Then sent an e-mail saying how I would not be recommending Mits DLP's to any AV friends shopping for TV's due to the geometry issue and the lack of help from Mitsubishi. Then followed up on that. Then they called me today.

I don't know if it helped, but I started this off with the warranty division of Mits rather than the customer service people. Eventually it got back to the customer service, but a few talks with the warranty folks got them to send the tech out, and then after he reported that he did all he could do, I just kept following up as they transferred it around. Took about 3 weeks of persistent, but polite, cajoling. Never yelled, but was friendly with everyone I talked to, even those that didn't really help much. E-mails had a firm, but polite tone, basically letting them know that any "word of mouth" from me was not going to be positive if nothing got resolved.
post #3459 of 3948
The service company is coming to replace my screen tomorrow. It's taken quite a while for the parts to come in and schedule the job. I called the service guys first, gave them a detailed description of the geometry issues. I told him I already had corrected it the best I could. He had me call Mitsubishi to get a case number. Called him back, gave him all the information. A few days later he called back saying Mitsubishi had authorized the screen replacement. That's without anyone even seeing the TV. Of course I'm not complaining, but I think it's an unusual case. I guess it depends on who you get on the phone.
post #3460 of 3948
Quote:
Originally Posted by gtgray View Post

Quote:
Originally Posted by Augerhandle View Post

I recommend turning the Contrast control down to somewhere between 38 and 48. These sets come out of the box at full contrast (63) for store display, which also skews the colors somewhat.

These sets clip at 63 Contrast andat full tilt weird non-linear stuff is going on so I agree with not running it at max but the 92840 would be a dead lifeless duck at 38 Contrast. You effectively have killed the dynamic range. Maybe in a bat cave, even then I can't see that kind of setting. You can run 55 plus or minus a bit and still get the color right.

My post was replying to an 82740 owner, but if the 82" is as dark as the 92", I'm sure it can be turned back up to 55 as well.
post #3461 of 3948
Quote:
Originally Posted by BrentBridge View Post

Quote:
Originally Posted by g4s View Post

Wow. Never heard that one before. Persistence can pay off. Hope the next one works out. The odds are with you. My 92840 gets it's new screen tomorrow. Hope that goes well.

Well, just got the following on an attachement from Mitsubishi:

I am sorry that you have experienced trouble with your television, and I apologize for any inconvenience this
situation may have caused.
Mitsubishi’s goal is to manufacture a product that will be trouble free. Despite the most exacting quality control
standards at the factory, all electronic equipment may require maintenance from time to time. However, at this
time, we would like to offer you an exchange to a new Mitsubishi television sent to you directly from
Mitsubishi.
The model being offered to you is WD-73742 at no cost to you. You will be required to dispose of your current
television Model Number: WD-73742, Serial Number: 100xxx
. This offer is good for a period of thirty (30)
days from the date on this notification. Please feel free to visit our website www.mitsubishi-tv.com, for more
details on this model’s features.


I'm a little speechless right now.

I'd recommend that you shop for a higher TV stand, so you can dispose of it in the Master Bedroom. wink.gif I'm sure the geometry wouldn't be as much an issue there.

In 2008, my DLP was "disposed of" by the repair company, yet the repair company called later to ask why I took the lamp out and kept it. rolleyes.gif Better that you get to "dispose" of it than some repair company.

Your result is just another example of why I buy Mitsubishi. They care very much about their reputation. The trick is getting past the first tier of customer service.
Quote:
Originally Posted by Augerhandle View Post

In my experience, Customer Service was always poor until you got further up the food chain, so to speak. Once you get someone with authority to make decisions, things get way better, as in "bend over backwards" better in some cases.

Edited by Augerhandle - 9/12/12 at 8:35pm
post #3462 of 3948
Seriously Augerhandle, they don't care about their reputation.

I couldn't get anything resembling support and it sounds like if BrentBridge spent the same time he dedicated to getting a replacement to overtime at his job, he could have thrown the first away and bought a new one.

Mits has some terrible customer service. Buy an extended warranty or get a Sharp.
post #3463 of 3948
Quote:
Originally Posted by enthuzist View Post

On my 842 series, I have never heard the fan not even during startup/shutdown. I probably should get behind it and make sure that it is running.eek.gif



Thanks for replying to my query on the base size of the 92"
Really appreciated your answer.
GEP also provided the same figure on another thread, which i Thanked him for also.

By the fellow Jarhead, Sorry you had to get your pants in a wad because i posted in 2 different threads !!
You do realize that some people don't follow every thread. @ least i hope you do !

I have a ornate coffee table that i've used for DLP's for years, but i wasn't sure it was long or wide enough..
Not too many stands [that i like or can afford] out there to handle a 92" DLP

Semper~Fi
post #3464 of 3948
I know there is a Techcraft that I saw at HH Gregg that fits 92" and 255lbs. Kind of expensive for the brand, but about the same price I paid for my 65" from the Magnolia store.
post #3465 of 3948
Quote:
Originally Posted by BrentBridge View Post

Well, it took a long time for me too. I had multiple phone calls and e-mails. Then, sent some pictures. Then followed up after not hearing back for a few days. Then they sent an e-mail asking if the pictures of the geometry issue were after the service tech they sent about 3 weeks ago did the geometry correction. Sent that e-mail and then waited a few days and followed up on that. Then sent an e-mail saying how I would not be recommending Mits DLP's to any AV friends shopping for TV's due to the geometry issue and the lack of help from Mitsubishi. Then followed up on that. Then they called me today.
I don't know if it helped, but I started this off with the warranty division of Mits rather than the customer service people. Eventually it got back to the customer service, but a few talks with the warranty folks got them to send the tech out, and then after he reported that he did all he could do, I just kept following up as they transferred it around. Took about 3 weeks of persistent, but polite, cajoling. Never yelled, but was friendly with everyone I talked to, even those that didn't really help much. E-mails had a firm, but polite tone, basically letting them know that any "word of mouth" from me was not going to be positive if nothing got resolved.

Your politeness give you new tv and chance to keep old one biggrin.gif, what an great customer service wink.gif, BTW, you then one who has purchase Darbee Darblet and how its doing with your TV? I order one for my 92840 with hope that will see good improvements after reading 98% positive reviews.
post #3466 of 3948
Quote:
Originally Posted by Old Ram Fan View Post

Thanks for replying to my query on the base size of the 92"
Really appreciated your answer.
GEP also provided the same figure on another thread, which i Thanked him for also.
By the fellow Jarhead, Sorry you had to get your pants in a wad because i posted in 2 different threads !!
You do realize that some people don't follow every thread. @ least i hope you do !
I have a ornate coffee table that i've used for DLP's for years, but i wasn't sure it was long or wide enough..
Not too many stands [that i like or can afford] out there to handle a 92" DLP
Semper~Fi

I rarely get them in a wad...in trouble yes...but never a wad...life is way too short. I was just explaining it to another poster. I too did that in the beginning and was corrected of my ways to the land of forums. I also answered you in the stated thread.

I feel you on the limited likable stands. The only ones that seem to work for my room always end up being custom built = $$$. This is why I'm still using the stand from my 61".
post #3467 of 3948
Got the new screen on my 92840 yesterday. Geometry looks great. About the time I was finished tweaking it, UPS showed up with my Darblet. I like what this device does.
post #3468 of 3948
Quote:
Originally Posted by g4s View Post

Got the new screen on my 92840 yesterday. Geometry looks great. About the time I was finished tweaking it, UPS showed up with my Darblet. I like what this device does.

Good to hear about the screen fix. Also I keep hearing a lot about this Darblet. I just wonder how much a difference it makes when you have QDEO chips in every device already. I have been reading the Darblet thread, but not convinced in my situation along with the varying opinions. I wish I could demo it somewhere. Who wouldn't want the best possible picture?
post #3469 of 3948
Quote:
Originally Posted by enthuzist View Post

Good to hear about the screen fix. Also I keep hearing a lot about this Darblet. I just wonder how much a difference it makes when you have QDEO chips in every device already. I have been reading the Darblet thread, but not convinced in my situation along with the varying opinions. I wish I could demo it somewhere. Who wouldn't want the best possible picture?
Thanks. Yeah, other people have described it better than I can, but it increases sharpness and contrast without any artifacts that I can see at moderate levels. It has three modes with varying degrees of the effect. It didn't take very long for me to realize I'm going to use this all the time. There's some comparison shots around that illustrate the way it works. I see the same results on my TV. I guess I'm officially a Darblet fanboy already.
post #3470 of 3948
I guess I should give the thread another look and check out the new offerings they had at CEDIA.
post #3471 of 3948
Would the Darblet help if everything is coming through the PC? (XBMC, Cable tuner, etc) Or maybe it would be after it goes into the AVR so it can work on console gaming devices too, though they really don't need it I wouldn't think...
post #3472 of 3948
Quote:
Originally Posted by Invarcade View Post

Would the Darblet help if everything is coming through the PC? (XBMC, Cable tuner, etc) Or maybe it would be after it goes into the AVR so it can work on console gaming devices too, though they really don't need it I wouldn't think...
Check out the Darbee thread. http://www.avsforum.com/t/1399154/darbee-vision-darblet Most people are hooking it up right before the display, but I don't think it matters in most cases.
post #3473 of 3948
Quote:
Originally Posted by Invarcade View Post

Would the Darblet help if everything is coming through the PC? (XBMC, Cable tuner, etc) Or maybe it would be after it goes into the AVR so it can work on console gaming devices too, though they really don't need it I wouldn't think...

I been looking at DD thread since long and your concern will be address with DD, just put the Darblet before you connect to your TV. I had connect Xbox, n/w media player, bluray, dish receiver connected to AVR and o/p from it to Darblet i/p and o/p of darblet to my 92840. It works great for me and i haven't try with PC as i have network media player which plays all my network share and from network storage.
post #3474 of 3948
Quote:
Originally Posted by Augerhandle View Post

My post was replying to an 82740 owner, but if the 82" is as dark as the 92", I'm sure it can be turned back up to 55 as well.

I just did a new calibration on my 92840 last night. The set was accidentely initialized so I had to go through the drill. I always use the lamp on set to bright.. With 2K hours on the lamp at 63 contrast it was only making about 19 ft lamberts. Wtih a 200 hour lamp it will comfortably make twice that. So I just want people to not misunderstand what they are dealing with. I will probably install a new lamp in the next 60 days,
post #3475 of 3948
Quote:
Originally Posted by gtgray View Post

I just did a new calibration on my 92840 last night. The set was accidentely initialized so I had to go through the drill. I always use the lamp on set to bright.. With 2K hours on the lamp at 63 contrast it was only making about 19 ft lamberts. Wtih a 200 hour lamp it will comfortably make twice that. So I just want people to not misunderstand what they are dealing with. I will probably install a new lamp in the next 60 days,
That's surprising the lamp would lose that much brightness in only 2000 hours.
post #3476 of 3948
Quote:
Originally Posted by g4s View Post

That's surprising the lamp would lose that much brightness in only 2000 hours.

I don't think so, i have seen lamp last longer time but it all depends on people settings and usage
post #3477 of 3948
1st time poster long time reader........ Hoping to get some help with power on issues. I have the 92840 from Paul's tv for about 2 months now and have had no issues and great picture...extremely happy. Learned about 1-1 pix mapping here and setup. Have the Techcraft bce82 stand. Looks great and lots of room for directv, dvdo iscan, DVD, blu ray player etc. (lots of room for components ). Got it as a floor model at hhgregg for $230

Help needed......Over the last week I have had 2 issues turning on the tv. It Would not turn on with remote or front panel button with multiple attempts on both. Concerned it might be something bad about to happen. Only way I could get tv to turn on is by unplugging it and plugging in again. When i did this it flashed the green led for about a minute at a fast rate. Then would turn on and off with remote and power button. Happened again last night. Has anybody experienced this before and any suggestions on what it might be or troubleshooting steps or if it is possible to get error codes out if tv

Thx in advance
jw
post #3478 of 3948
Quote:
Originally Posted by Jw4101 View Post

1st time poster long time reader........ Hoping to get some help with power on issues. I have the 92840 from Paul's tv for about 2 months now and have had no issues and great picture...extremely happy. Learned about 1-1 pix mapping here and setup. Have the Techcraft bce82 stand. Looks great and lots of room for directv, dvdo iscan, DVD, blu ray player etc. (lots of room for components ). Got it as a floor model at hhgregg for $230
Help needed......Over the last week I have had 2 issues turning on the tv. It Would not turn on with remote or front panel button with multiple attempts on both. Concerned it might be something bad about to happen. Only way I could get tv to turn on is by unplugging it and plugging in again. When i did this it flashed the green led for about a minute at a fast rate. Then would turn on and off with remote and power button. Happened again last night. Has anybody experienced this before and any suggestions on what it might be or troubleshooting steps or if it is possible to get error codes out if tv
Thx in advance
jw


When you unplug and plug in again, and the green light flashes fast for a minute (just what you described), the TV is re-booting. After it stops blinking and all us well again, your TV has experienced a protection against an external source glitch. According to Mits website and the operating manual troubleshooting section, this could happen for a number of reasons. There could have been a power fluctuation, surge, or some other "dirty" power anomaly. Also, the TV could have received some corrupt digital data from one of the sources plugged into it. It doesn't recognize it, can't process it, so it shuts down and re-boots. It's generally not an "issue", unless it happens often. Mits recommends getting a power surge/conditioner unit (such as those by Monster Cable), or contact the input source provider (if it only happens when using a certain source...Blu-ray player, cable/satellite receiver, etc). Same thing happened to me about three weeks ago, and hasn't happened since. There have been frequent forum posts about this. When in doubt about a "happening", unplug it and plug it back in. Should take care of most issues.
post #3479 of 3948
Quote:
Originally Posted by K7JQ View Post

When you unplug and plug in again, and the green light flashes fast for a minute (just what you described), the TV is re-booting. After it stops blinking and all us well again, your TV has experienced a protection against an external source glitch. According to Mits website and the operating manual troubleshooting section, this could happen for a number of reasons. There could have been a power fluctuation, surge, or some other "dirty" power anomaly. Also, the TV could have received some corrupt digital data from one of the sources plugged into it. It doesn't recognize it, can't process it, so it shuts down and re-boots. It's generally not an "issue", unless it happens often. Mits recommends getting a power surge/conditioner unit (such as those by Monster Cable), or contact the input source provider (if it only happens when using a certain source...Blu-ray player, cable/satellite receiver, etc). Same thing happened to me about three weeks ago, and hasn't happened since. There have been frequent forum posts about this. When in doubt about a "happening", unplug it and plug it back in. Should take care of most issues.

I forgot to mention that when it happened to me, I was watching a Blu-ray movie and the TV shut itself off, and the green light blinked fast for a minute. So, in my case, it automatically re-booted itself, and all was well. In your case, you could have also held down the POWER button for 10 seconds, and the TV will perform a system reset. But by doing this, you will lose all the preferred settings you programmed into it previously, and it will go back to factory default. Doing the unplug/plug method, all personal settings will be retained, with only the clock setting being lost, and needs to be reset.
post #3480 of 3948
Thx this is great info....I have it plugged into a cyberpower pure sinewave ups so prob not power....but it never did it before I put the dvdo iscan in and 3 times since dvdo iscan was put in path. Do u know if the corrupted hdmi data signals will trip this even if the tv is not turned on. All 3 times were after I shutdown tv for night and tried to turn on in morning.
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