Originally Posted by ekkoville
Well, that didn't go well with tech support. It was in protection mode and the hardware was faulty according to them. We undid all speaker connections and plugged in one speaker, would not turn on. It needs to be replaced or repaired according to her. Now I'm very unhappy, returning to Amazon a forty pound or so unit isn't fun, especially since it won't ship today.
It looks like you already tried disconnecting the power cord.
Just asking, but, before you ran the update, did you follow the steps in the Update Guide to:
Set HDMI Control (RIHD) to off;
Turn off the controller device connected via Ethernet cable (whatever that means);
Turn off Zone 2;
Stop playback of contents from Internet, Radio, Iphone, USB etc.
I do not think any of these steps are spelled out if you just go to Settings with the remote. Someone on Amazon said you can brick the Onkyo if you update with HDMI Control set to "on." There should be a warning before you update on-line about this. The Update Guide download is right above the firmware zip file download, so USB updaters are more likely to read it.