"Official" Onkyo TX-NR809 Thread - Page 41

Question, does updating the firmware "typically" erase all your settings, or are you relatively safe in updating and not having to set the receiver up all over again?

My recent update did not erase any settings. I updated originally before any settings were made. I am still trying to figure out if this September 14th update went through completely, however. One person posted that a service tech told him to reset settings after doing an update. I am assuming that is the "Hold the VCR button on the unit while you power on with the button on the unit" technique. I have not reset any settings after my most recent update. I will tinker over the weekend.

Anyone know what this new update fixed or added to the 809.

My fist 809 did this exact same thing after I updated it's very first firmware. It would turn on of 2-3 seconds and then the whole unit would shut down. I tried many hard resets and nothing helped. I think I bricked it during the update. I had to return it for a new one. Current one works just fine after the firmware update.

I ran the previous update 2 weeks ago. Later I read that it would not take effect unless I did a hard reset by holding the VCR button while pushing the power button, so I did this last weekend. I have no idea whether the update already worked before the hard reset, or whether the hard reset helped in any way, but I did lose my previous settings, despite reading that it was not supposed to affect one's settings. I had to redo the Audyssey setup and reassign names to my HDMI inputs, but at least my 809 still worked.

Gregg

Yeah, it seems it bricked itself. After unplugging it for ten seconds it turned on with no volume. Whatever I tried input wise didn't help. I tried running another update and it has since bricked and even the hard reset with the VCR button won't work. It sounded like it was in some sort of protection mode, just clicking intermittently. It's now unplugged and I'm on hold with tech support.

I just did the reset with the power button and VCR button. The numbers are the same.

[UPDATE] I have determined that there is a typo on the firmware update instructions! The number that the instructions say is the latest is 1071-0777-0210-8105. However, this is the exact same number that was posted with the 8/8/11 update! The number I got after the 9/14/11 update is 1081-0877-0210-8105. Can anyone confirm the same?

Well, that didn't go well with tech support. It was in protection mode and the hardware was faulty according to them. We undid all speaker connections and plugged in one speaker, would not turn on. It needs to be replaced or repaired according to her. Now I'm very unhappy, returning to Amazon a forty pound or so unit isn't fun, especially since it won't ship today.

What a bummer! It seems that the VCR/Power Button reset is more of a soft reset than a hard reset. All that does is put all your settings at default and elliminate custom settings. I wonder if there is a different, hard reset that will reload the original firmware.

It looks like you already tried disconnecting the power cord.

Just asking, but, before you ran the update, did you follow the steps in the Update Guide to:

Set HDMI Control (RIHD) to off;
Turn off the controller device connected via Ethernet cable (whatever that means);
Turn off Zone 2;
Stop playback of contents from Internet, Radio, Iphone, USB etc.

I do not think any of these steps are spelled out if you just go to Settings with the remote. Someone on Amazon said you can brick the Onkyo if you update with HDMI Control set to "on." There should be a warning before you update on-line about this. The Update Guide download is right above the firmware zip file download, so USB updaters are more likely to read it.

I've been waiting to get my 809 to finish the firmware update now for 2 hrs 10 min.

The display reads F/W UPDATE Mode.

Is there anything I can do....???

I was the one who posted that the tech told me that I had to do a hard reset after firmware update for it to take full effect. I questioned that but hey, still having the issue I called about so did it. Yeah I had to run Audyssey again and for some reason lost some bass in the LFE???WTH? By now I am smart enough with the unit to fix that so no biggy. Here are my update observations:

1. Even via USB it took 40 minutes, so anything less is suspect. If you watch the display you will see what is being updated and it is the entire firmware so I do not see how 10 minutes is going to get it done.

2. I would never try it via ethernet or wireless lest I just bought the unit from a store I could return a brick to.

3. Read and follow the update instructions to the T or risk owning a brick. Turn all that other stuff off. I even disconnected my ethernet cable.

4. I believe tech support wanted me to do a hard reset because all of my settings were retained but were based on an old firmware and they wanted to eliminate that problem. IOW start fresh.

Now my power on from standby delay issue persists. This is annoying and can take up to a minute and a half to finally get the picture but aside from that everying seems to work as it should. I was told that this would be covered under warranty (duh, thanks Onkyo) but I do not feel like paying for shipping on this right now. Being without the unit is not that big of an issue as I still have my Elite that this unit replaced.

So for now I am waiting to see if anyone else has this issue. Basically what I am talking about is that I will be watching TV with the unit on standby. A show may come on that I want to listen to in surround with the AVR. I power it on and it can sometimes take a full minute and a half before the unit displays the proper image at 1080p. Anyone else?

I hope it has not even started because it should be showing progress. Read my last post and exit out of that unless you are doing it online. How are you updating?.

I am updating via ethernet cable.

It's been updating for almost 3 hrs now. At least I think it's updating,,,the display on the receiver reads: "F/w UpdateMode".

I just don't know if it's really updating or not. Manual says not to turn off while updating....is it really updating ?

What is the display on the AVR showing right now? I do not believe it is updating at all. I believe it is in the update mode right now.

How does it show it's updating ? What does the display read to shoe progress ?

Display reads: "F/w UpdateMode".

So I posted late last week-end how impressed I am as a first impression with this unit. I installed last week-end but didn't have a lot of time to learn, or listen to the unit.

So I just got back in this morning and have had a little more time to listen, not much, but a little this morning as I had the house to myself.

I took out one of my "go to" demo discs, Brothers in Arms in SACD and put it in the new Sony Blu-ray BP310 that I paid a whopping $98 for on Amazon. This unit apparently does a fine job with the DSD format and the Onkyo sees the DSD just fine.

In the very opening of the song Money for Nothing there is a short chorus with very high voices that gently sing "I want my MTV" and then a drum solo comes on just before the killer guitar solo by Mark Knopfler. I was cranked to 0db after setting the display for db display.

The drum solo is this incredible building deep bass but there is also a lot of cymbols and snare mixed in. WOW, I am hearing music I just simply can't recall hearing before with my previous VSX-1015 listening with multi-channel-in mode. I'm not sure if it's the decode at a higher bit rate, or the 809's better power, or Audyssey, but WOW this isn't just a perceived difference in sound quality, this is a significant improvement.

I'm still learning lot's about this receiver, but so far I am very pleased with my purchase. I'm feeling lucky that my firmware upgrade worked like a charm and as yet have not had any issues with inconsistent Audyssey results or other defects. (knock on wood!)

Should i power down and start over ?

I would prefer you use the same menu you used to get started and abort or cancel. Is that available?

Cannot remember all the names but the AVR displays what is being updated and shows a progress bar.

No menu is showing on monitor ...It just says : F/w UpdateMode" on receiver.
I tried pressing return on the remote & receiver itself....no response...

I cannot tell you what to do here though I do not believe the unit has begun the update process based on your posts. You always run the risk of bricking any unit doing a FW update. If I were in your shoes I would pull the plug on the unit for a few minutes and reconnect after disconnecting the internet from it. From there on out I would only attempt FW updates via USB stick. Whatever you decide, good luck, but your AVR does not seem to be updating based on what you have posted. Your call.

Better yet, try a hard reset. It has been posted very recently.

BTW, don't leave us hanging. We are pulling for you.

When I did the update a message on the display states the process is complete! This was much faster than the previous update.

Per the instructions, I just turned it OFF on the front panel. Then it says turn it back ON..but after I turned it OFF it came back ON by itself.

I waited until it settled in the last mode it was running, then turned it off again. It stayed OFF this time, I waited about 10 sec then turned it back ON. All of this with the panel switch.

Everything worked as before, no setting changes, and when I inquire the update status it says it is updated.

I just don't recall it turning itself back ON when I did the first update. Strange.

Well, from what I remember: RIHD was never on, didn't have any controller like Oremote going at the time but the network was connected for the update, Zone 2 was off, and nothing was on via the network. The funny thing was that the update said Completed, but the unit just went south from there. I don't know how I had video for ten minutes and no sound. Then right into protection mode. Even the support tech had no real answers other than protection mode and return it.

I would not want to argue here. The update instructions from Onkyo states it can take up to 60 minutes. 10 minutes would leave me suspect as to what was updated. I have a good internet connection but refuse to do it that way just like for my PC. I do not like what line burps do.

I believe that this firmware update changed very little so perhaps that is why it was so fast. My first update took 45 minutes with USB. Would someone else who has updated with the 9/14/11 firmware please post the update code numbers?

I hear what you are saying but must go back to my update experience. It has always been a total update even if there is little change. I could be wrong and have been in the past. The update has no idea what you have currently so I assume it does a total update. That seems to take longer than ten minutes.