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"Official" Onkyo TX-NR809 Thread - Page 80

post #2371 of 5803
Quote:
Originally Posted by Bengalih View Post

They are trained to never admit fault in any product. So when they say something like "it should never freeze up", etc... OBVIOUSLY . If they say otherwise they are admitting to a sub-par product. The only time you may ever get them to admit there is a problem is if they have a fix for it in the form of firmware that addresses this issue, or a particular setting or conflict that is well known. In most of the cases their is either something wrong with the hardware or an unknown issue and they will always look to blame other components first. Onkyo is not alone in working this way - but just be aware. It is unlikely that you are going to be told "Oh yeah, we have had tons of people calling in saying X is broken" when they don't have a way to resolve...

I looked back briefly on your issue and not sure how much help I can be. I'm a computer/network guy, but not so much receivers - and I haven't used the network features of the 809 yet short of using it to upgrade the firmware.

It sounds like you have lockups on both your USB ports and Ethernet? I didn't really understand about your usb not initializing when you plug your Ethernet cable in (couldn't understand the correlation between USB and Ethernet).It is not uncommon for a computer to lock up when having network issues - I would think the receiver isolated it's components more.

I would say, if you are able - try another router/cable/network equipment to take that out of the equation. While there can be conflicts between wireless card chipsets, if we are talking Ethernet here - there is very little that should conflict with you simply getting on the network (especially with consumer grade equipment).

Can you set a static IP address either on your Onkyo - or a DHCP reservation on your router so you can ensure what IP the Onkyo gets? After that see if you can ping the IP address of the Onkyo.

Sorry, still not entirely sure what your issue is - a total receiver lock up should not occur if the network is misbehaving. If you have had two receivers that have acted in the same way (i.e. exact same problem) however, I would look to your other network equipment as the cause.

Thanks for your thoughts on this. I have used the Static IP address with no luck but I did not try a DHCP reservation in my D-Link router. I agree this has to be something about the router even though it is brand new. I actually have some older routers that I am going to borrow tomorrow so I will start troubleshooting that.

By the way, I have been able to ping the 809's IP address even when it is frozen up. It replies right away. I found that odd. Is it me but I seemed to notice that those using the Onkyo Wirelessly are having no problems whatsoever. Those of us with the wired connection seem to have more issues.

As far as the USB thing, that is really weird. When the cable is plugged into the ethernet, if you go to the USB (before going to NET), the USB will fail to initialize. But if you go to NET first where it freezes on "Now Initializing" you can still change inputs. So if you go to CBL it is fine and works just like normal. If you go to USB now, it will stay on USB for about 4 or 5 seconds and then automatically go to NET and give you the blue screen frozen. This is particularly strange. If you take the ethernet cable out, it still does this. If you never plug in the ethernet after a reboot, then the USB seems to be working now. But once you plug an ethernet cable it goes haywire.
Again, this is for both units I received. It has to be something that the Onkyo doesn't like when it connects to my router. I just wish I knew more about routers.
Will let you know what happens when I try different routers. I have already tried different cables.

On another note, I ran Audyssey again and it configured my speakers different each time. This time it put:
Center: JBL LC2 (externally amplified)@ 120Hz
Mains: JBL Ti6K (external Amp) @ 40Hz
Surrounds: JBL L820 at 50 Hz
Two In wall Subs.

I really liked the sound when I heard a CD playing and music but I actually just watched some TV and the Matrix Blu ray and it sounded awful. I heard a weird muffled ringing tone. It was very unclear dialogue. It's just strange that the CD sounded so good (All speaker Stereo) and the THX Cinema movie and regular TV dialogue sounds absolutely awful. I guess I will re-run Audyssey and see what happens. It seems to give me a different measurement each time. I'm wondering if I run it again, if I should just change everything to crossover at 80Hz since I have THX certified subs.

Sorry for the two different issues on one post.
post #2372 of 5803
Just picked mine up today at fry's for $625.00 and am downloading the firmware as i write this, but i have a question/problem.

I have a pair of acoustic research AR-9's(newer version) in bi-wire mode and just to be sure of my impedance settings for the output, I ohm'd out all 4 channels. For my highs i'm getting 6.1 ohms on both and for my lows I'm getting 4 ohms on both. So what settings do you think i should use for the setup??

Thanks
post #2373 of 5803
The PSW505 has a LFE and a RCA L/R input. Do you connect the 809 to the PSW505 using the LFE or the RCA inputs?

Any benefits of one connector over the other?

Thanks...
post #2374 of 5803
Quote:
Originally Posted by bonjovi View Post

Thanks for your thoughts on this. I have used the Static IP address with no luck but I did not try a DHCP reservation in my D-Link router. I agree this has to be something about the router even though it is brand new. I actually have some older routers that I am going to borrow tomorrow so I will start troubleshooting that.

By the way, I have been able to ping the 809's IP address even when it is frozen up. It replies right away. I found that odd. Is it me but I seemed to notice that those using the Onkyo Wirelessly are having no problems whatsoever. Those of us with the wired connection seem to have more issues.

As far as the USB thing, that is really weird. When the cable is plugged into the ethernet, if you go to the USB (before going to NET), the USB will fail to initialize. But if you go to NET first where it freezes on "Now Initializing" you can still change inputs. So if you go to CBL it is fine and works just like normal. If you go to USB now, it will stay on USB for about 4 or 5 seconds and then automatically go to NET and give you the blue screen frozen. This is particularly strange. If you take the ethernet cable out, it still does this. If you never plug in the ethernet after a reboot, then the USB seems to be working now. But once you plug an ethernet cable it goes haywire.
Again, this is for both units I received. It has to be something that the Onkyo doesn't like when it connects to my router. I just wish I knew more about routers.
Will let you know what happens when I try different routers. I have already tried different cables.

I'm still a bit confused about the whole USB thing. Best I can guess is you are referring to using the USB wireless dongle? I think you are going to need to explain to me from the beginning why you are constantly messing with the USB. I can't find an exact description of your issue because you seemed to jump on the bandwagon of someone else's threads - so it is very difficult to ascertain exactly where you are having an issue. Can you not use the network at all? Does the whole receiver lock up every time you try to plug in a wired connection? What is the relevance of the USB? Since you made the statement "those of us with wired connections" I have to assume you are NOT talking about the USB wireless dongle - so I am really lost on why you are bringing USB into this in the first place.

So, if you'd like to give a new concise breakdown of the issue, perhaps more help can be forthcoming (from others as well...they might also be confused :/). In any event, I don't profess to be an expert with this receiver yet, and that may be why I am confused by what you are trying to do with the USB. I am pretty good with networks though, and with troubleshooting. That being said, here are my troubleshooting suggestions.

1) Get a hold of another router that you suspect works fine. If you don't have another one, you should be able to use just the main modem/router/whatever that your ISP provides.

2) Reset the router to factory defaults (record any settings you may need first). Plug in just your PC or Laptop to ensure that you can get an IP address via DHCP and get out to the internet. Assuming that all works fine, power down the router and unplug your computer. You may need to do some minor setup from the factory defaults - so do whatever basic settings you need to get it working.

3) Reset your Onkyo to factory default. It should be in a powered off state after this is done.

4) Power up the router connect it via Ethernet cable to your Onkyo then, turn on the Onkyo. I want to note that absolutely nothing else should be connected to your network at this time.

5) Go through the menu screens to see if the Onkyo received an IP address via DHCP.

6) If it has an address, try to ping the address. Try to go to that address in a browser (e.g. http://192.168.0.12)

If you can't get this far, try your PC/Laptop again - make sure it can get on the network over the same connection. Power cycle the router and receiver once or twice. If you still can't connect - set the Onkyo with a static IP address/mask/gateway/dns and try step #6 again. Maybe try new cables (on all connections) though if your PC connects the cables are in all likelihood fine.

If still no luck - something sounds like it is up with the Onkyo - but lets assume you get at least here. We are now at a point where we are able to establish basic connectivity with the Onkyo. If you were able to visit the browser page that confirms layer 7 (Application) communication all the way up the protocol stack.

So - from here - use the receiver to do whatever it is you are trying to do over the network (stream radio, update firmware, etc.). If at all possible keep other devices off the network still. If you have problems at this point - please record exactly what steps you are doing, what you are trying to accomplish, and any problems that result. If however, everything seems to work fine, then continue on with these steps:

7) Reset your original/preferred router to factory defaults. Follow steps 1-6 again (if sticking with the new router, then just carry on from here). If you have problems - it sounds like the router is the cause and since most consumer grade devices should not default to anything that should cause a problem here, you probably have a bad router. You can try reflashing its firmware - but might just need to replace it.

8) Assuming everything works at this point with your original router set to defaults, then go ahead and reconfigure your router with any settings you like. After you have reconfigured it, power cycle all equipment and see if things still work. If not, take a look at all the settings you configured and revert them one by one until you find the issue.

9) If everything works after step 8, go ahead and plug back in your other network (Ethernet) devices one by one, testing as you go.

10) If everything looks good, continue attaching your Wireless devices to the network one by one, testing as you go.

If everything is good at this point - well problem solved - but I expect you will report back with issues.

I realize this is tedious, but proper troubleshooting is. I would further recommend that at each step, when you have things confirmed working (or not) - you actually power cycle all the equipment at least 2-3 times testing that it continues to work/not work each time and you didn't just "get lucky" (or unlucky) once. If you are having mixed success with each power cycle you should continue replicating until you have a sample set large enough to make a decision as to if things are working (e.g. didn't work 1 out of 7 times might have just been a glitch - didn't work 3 out of 7 is problematic).

I'll be around most of the morning/early afternoon tomorrow - so I'll check back if you need assistance. You can PM me too if you like.
post #2375 of 5803
Dilemma: So my HDMI 1 Out on my receiver broke. So much for a receiver built like a tank. Anyone have any experience with Onkyo servicing? Since it's the weekend they are closed and I won't be able to contact them till Monday.

Do they cover shipping? and do they send a box to ship it in? How does it work with them and how long does it take to receive it after repair.

This is such BS. I just set up my new home theater (epson 8350 with carada BW 92" screen) and was plugging in all the cables when the HDMI input just snapped. WTF.
post #2376 of 5803
Quote:
Originally Posted by Cyberathlete View Post

Dilemma: So my HDMI 1 Out on my receiver broke. So much for a receiver built like a tank. Anyone have any experience with Onkyo servicing? Since it's the weekend they are closed and I won't be able to contact them till Monday.

Do they cover shipping? and do they send a box to ship it in? How does it work with them and how long does it take to receive it after repair.

You will have to pay shipping and box it yourself. I don't have first hand experience, but I expect you will be without it no less than 2 weeks with the shipping turnaround times.

I want to know how you snap off the internal side of a connector without some extreme amount of force (e.g. having a cable connected while really yanking on it)? Not to defend Onkyo (I mean I had to return my first unit due to issues), but don't think I've ever seen an HDMI input physically snap before :/

Look on the bright side - it's still under warranty - let's just hope that it is actually determined a manufacturer defect and not abuse. Nothing you can do until you call and get an RMA though..so try to forget about it until Monday and not let it ruin your weekend any more.
post #2377 of 5803
Pay for shipping? that's ridiculous. THe amount this thing weighs and then to insure it will run me over $100...wtf. Well I did find an authorized repair shop 15 miles from where I live so maybe I can just drive it over there. Let's see...

No it wasn't forced in or anything. Standard procedure of plugging everything back in (I am good with my equipment, my last receiver lasted me 8 years till I sold it a few months ago). The video was getting finicky though, the slightest movement and the video would disappear and then this happened. seems like it had gotten loose a while back and today it broke its back.
post #2378 of 5803
Quote:
Originally Posted by ghostnotes View Post

Just picked mine up today at fry's for $625.00 and am downloading the firmware as i write this, but i have a question/problem.

I have a pair of acoustic research AR-9's(newer version) in bi-wire mode and just to be sure of my impedance settings for the output, I ohm'd out all 4 channels. For my highs i'm getting 6.1 ohms on both and for my lows I'm getting 4 ohms on both. So what settings do you think i should use for the setup??

Thanks

I would use 6 ohms - the 4 ohms setting just reduces the voltage and will affect your speakers (in reference to their sensitivity) across all volume levels. When at 6 ohms, only if you have extremely high volumes will it cause a problem (and the 809 will protect itself anyway).
post #2379 of 5803
Quote:
Originally Posted by skally View Post

I currently have the Onkyo 808 as I do love it but I have a situation to where I can sell it at a fir price. I was curious to see if i were to upgrade to the 809 if it would be worth it or nor, given it have a better video chip. Has anyone done this, and is it worth upgrading?? NOt a big factor by no means, just thought I would check to see. Thanks, Jeff

Do you intend to use the video chip? Most people have hd sources now, so often the best setting is Direct. The reason to upgrade would more likely be the Net features. If these are important to you, with better styled facia, then go for it.
post #2380 of 5803
Quote:
Originally Posted by Crazz View Post

I realize my question is subjective but does having two 200W subwoofers hooked up versus only one make a difference in movie watching experience...like explosions or other? There is a Polk 110 on sale right now

Yes. Better coverage of the room to minimize bass nulls. You'll want to place them equidistant from the main listening position on either side of the room. Refer to the Audyssey Setup Guide linked in my sig for more setup information.
post #2381 of 5803
Quote:
Originally Posted by bonjovi View Post

On another note, I ran Audyssey again and it configured my speakers different each time. This time it put:

Center: JBL LC2 (externally amplified)@ 120Hz
Mains: JBL Ti6K (external Amp) @ 40Hz
Surrounds: JBL L820 at 50 Hz
Two In wall Subs.

I really liked the sound when I heard a CD playing and music but I actually just watched some TV and the Matrix Blu ray and it sounded awful. I heard a weird muffled ringing tone. It was very unclear dialogue. It's just strange that the CD sounded so good (All speaker Stereo) and the THX Cinema movie and regular TV dialogue sounds absolutely awful. I guess I will re-run Audyssey and see what happens. It seems to give me a different measurement each time. I'm wondering if I run it again, if I should just change everything to crossover at 80Hz since I have THX certified subs.

Sorry for the two different issues on one post.

Although you'll want to raise any settings up to 80hz, you don't want to lower any settings (eg. center 120hz) as discussed in the Audyssey Setup Guide. Also, you don't mention the level the subs were set to ... if -12db, then lower the volume on the sub itself and rerun Audyssey until they get set below -12db. Ensure the center channel is angled up/down towards the main listening position ear height (as appropriate) and pulled out if stuck inside a cabinet shelf.
post #2382 of 5803
Quote:
Originally Posted by ghostnotes View Post

I have a pair of acoustic research AR-9's(newer version) in bi-wire mode and just to be sure of my impedance settings for the output, I ohm'd out all 4 channels.

Note that "bi-wiring" isn't providing any advantage, although no harm in that configuration since you've already got the wire in use.
post #2383 of 5803
Quote:
Originally Posted by Cyberathlete View Post

Pay for shipping? that's ridiculous. THe amount this thing weighs and then to insure it will run me over $100...wtf. Well I did find an authorized repair shop 15 miles from where I live so maybe I can just drive it over there. Let's see...

This is common with other brands as well (eg. Denon). In the Denon threads, posts have indicated in some cases shipping to the factory repair center, although resulting in a shipping expense, also resulted in much quicker turn around (1-2weeks vice 3+ weeks in some cases at local shops).
post #2384 of 5803
Quote:
Originally Posted by wl1 View Post

I would use 6 ohms - the 4 ohms setting just reduces the voltage and will affect your speakers (in reference to their sensitivity) across all volume levels. When at 6 ohms, only if you have extremely high volumes will it cause a problem (and the 809 will protect itself anyway).

When you say you "I ohm'd out all 4 channels", it sounds like you used a VOM to do this? (volt/ohm meter?) If so, that's a DC resistance measurement, not an alternating current measurement.

It is the alternating current impedance, also measured in ohms, that the receiver cares about. That's rating is always a function of frequency and usually rated by the manufacturer.
post #2385 of 5803
Quote:
Originally Posted by SteveL1949 View Post


When you say you "I ohm'd out all 4 channels", it sounds like you used a VOM to do this? (volt/ohm meter?) If so, that's a DC resistance measurement, not an alternating current measurement.

It is the alternating current impedance, also measured in ohms, that the receiver cares about. That's rating is always a function of frequency and usually rated by the manufacturer.

You've used the wrong quote, it was the previous poster who used the "ohm'ed out" verb. I agree about his basic multimeter reading would only be a DC reading though.

But I would imagine that's all any manufacturer quotes any way, as the impedance at the audible range of frequency would be too complex to quote.
post #2386 of 5803
Quote:
Originally Posted by wl1 View Post

You've used the wrong quote, it was the previous poster who used the "ohm'ed out" verb. I agree about his basic multimeter reading would only be a DC reading though.

But I would image that's all any manufacturer quotes any way, as the impedance at the audible range of frequency would be too complex to quote.

Sorry.. yeah, I'm not quote qualified yet. ...but trying to learn.

Of course the impedance of a speaker is different for every frequency, but I think the mfgs usually use a spec that is an average of a number of points along the curve. Or at least they used to, back in the "old days".
post #2387 of 5803
Quote:
Originally Posted by Cyberathlete View Post

Dilemma: So my HDMI 1 Out on my receiver broke. So much for a receiver built like a tank. Anyone have any experience with Onkyo servicing? Since it's the weekend they are closed and I won't be able to contact them till Monday.

Do they cover shipping? and do they send a box to ship it in? How does it work with them and how long does it take to receive it after repair.

This is such BS. I just set up my new home theater (epson 8350 with carada BW 92" screen) and was plugging in all the cables when the HDMI input just snapped. WTF.

My hdmi output main stopped working too. I could not get a signal to my monitor from the connected equipment. Everything had been working great for 4 months and then "no signal" message displayed and no more video. I tried unplugging and poering up but would only work some of the time. Onkyo had me do a hard reset and that did nothing to help the hdmi pass a signal. You must search for authorized repair center nearest you and just take it in with reciept of purchase and the repair center deals with Onkyo for repair cost.
post #2388 of 5803
Quote:
Originally Posted by Cyberathlete View Post

Pay for shipping? that's ridiculous. THe amount this thing weighs and then to insure it will run me over $100...***. Well I did find an authorized repair shop 15 miles from where I live so maybe I can just drive it over there. Let's see....

I just had to send my nr807 about 800 miles via FedEx to the nearest Onkyo service center. I used the original box and it cost $32 insured. I wasn't happy about having to pay for it, especially when it is their known defect, but it is what it is.
post #2389 of 5803
Hi,

I re-ran audyssey today and it gave better results with respect to the speaker distances. Much better balanced than the first time I ran it. My Totem Acoustic Sttafs (fronts) and Mite-T(center) were given crossover settings of 40hz. Should i leave it at that or bump them up to 80hz? Thanks!

E
post #2390 of 5803
Quote:
Originally Posted by emmsys View Post

Hi,

I re-ran audyssey today and it gave better results with respect to the speaker distances. Much better balanced than the first time I ran it. My Totem Acoustic Sttafs (fronts) and Mite-T(center) were given crossover settings of 40hz. Should i leave it at that or bump them up to 80hz? Thanks!

E

Run it like this for a week, and then try the "recommended" 80hz setting. Audyssey guide explains why.
post #2391 of 5803
OK, think I got things set up w/my new 809. Two quick (dumb?) questions:

1. I used Audyssey to set up all speakers (5.1) except my mains, which are driven by a separate 2-ch amp. I'm guessing it's just simple trial & error in setting optimum volume/setting of the mains?

2. In my previous receivers, the display would automatically detect audio (DD, DTS, THX mode, etc..). I've thrown in several BDs so far and all of them have reflected in the main display: "PCM" and "BD/DVD Multich". Is that right?? There are too many movie modes in set up.. have no idea which to choose??

This is my first HDMI capable receiver. And my 809 did not come with a hard copy manual !@#!. Thanks in advance.
post #2392 of 5803
Quote:
Originally Posted by jbenj01 View Post

OK, think I got things set up w/my new 809. Two quick (dumb?) questions:

1. I used Audyssey to set up all speakers (5.1) except my mains, which are driven by a separate 2-ch amp. I'm guessing it's just simple trial & error in setting optimum volume/setting of the mains?

2. In my previous receivers, the display would automatically detect audio (DD, DTS, THX mode, etc..). I've thrown in several BDs so far and all of them have reflected in the main display: "PCM" and "BD/DVD Multich". Is that right?? There are too many movie modes in set up.. have no idea which to choose??

This is my first HDMI capable receiver. And my 809 did not come with a hard copy manual !@#!. Thanks in advance.

You should still get familiar with the manual, you will be needing it for a while.

1. Are you using the Mains L/R pre-Outs to feed your 2 Channel Amp? I would have just set the volume on this Amp, done a "quick" Audyssey, and checked the dB. If it ends up in the range of the AVR being able to adjust it (-12 to 12) then it is fixed. You should then re run a full 8 mic position Audyssey.

I am not sure which Blu Ray player you have, but it sounds like you have it set to decode the Soundtrack for you. So the PCM 5.1 is passed to the AVR and it only sees MultiChannel, and so only processes and Amplifies (no decode of the format). Hence it can't possibly tell you what was on the disk, and displays Multichannel.

You can leave it like this, or set the BR player to bitstream the raw Audio data. If the Amp decodes this, you will get the correct info on the AVR. Many people prefer this, as not all BR disks play the HD audio tracks by default, and the AVR display can alert them. Though there is no difference in quality regardless of which equipment decodes.

Movies ListeningModes - if incoming signal is DD, DTS or e HD versions, my preference is Straight Decode. There are way to many, and if you have ORemote App, you can deselect the crap to leave you with the limited preferences.

Btw, each source has a way of pre-selecting a default Listening Mode for the various categories of Audio input. See manual!
post #2393 of 5803
wli, nevermind the first question; the 809/Audyssey did recognize and adjust my mains (connected via main pre-outs on the 809).

I initially thought it was the decode settings on my Sony BDP-S370, which only offers Auto and PCM for HDMI decode output settings (no bitstream). I tried both settings on the Sony and the 809 reflects "PCM" and "Multich" for each. (??).

As long as there's no difference in the quality of the audio output, I'm OK; aesthetically, it would be "cool" to see DD or DTS on the display .

My 809 did not come with the manual (grrr!). So I had to keep going back/forth to the pdf version on my laptop ... a PITA! And now I have to do a search on "ORemote".

I used to enjoy doing this set up stuff when younger; I just don't have the patience anymore.. . Thank you for your help.
post #2394 of 5803
Quote:
Originally Posted by jbenj01 View Post

wli, nevermind the first question; the 809/Audyssey did recognize and adjust my mains (connected via main pre-outs on the 809).

I initially thought it was the decode settings on my Sony BDP-S370, which only offers Auto and PCM for HDMI decode output settings (no bitstream). I tried both settings on the Sony and the 809 reflects "PCM" and "Multich" for each. (??).

As long as there's no difference in the quality of the audio output, I'm OK; aesthetically, it would be "cool" to see DD or DTS on the display .

My 809 did not come with the manual (grrr!). So I had to keep going back/forth to the pdf version on my laptop ... a PITA! And now I have to do a search on "ORemote".

I used to enjoy doing this set up stuff when younger; I just don't have the patience anymore.. . Thank you for your help.

From your BR manual, you could try these: just for tinkering. The latter is from troubleshooting section.
LL
LL
post #2395 of 5803
wl1, That did it! Thank you, my friend!

I'm sure I'll be back w/more questions ...
post #2396 of 5803
Quote:
Originally Posted by Bengalih View Post

I'm still a bit confused about the whole USB thing. Best I can guess is you are referring to using the USB wireless dongle? I think you are going to need to explain to me from the beginning why you are constantly messing with the USB. I can't find an exact description of your issue because you seemed to jump on the bandwagon of someone else's threads - so it is very difficult to ascertain exactly where you are having an issue. Can you not use the network at all? Does the whole receiver lock up every time you try to plug in a wired connection? What is the relevance of the USB? Since you made the statement "those of us with wired connections" I have to assume you are NOT talking about the USB wireless dongle - so I am really lost on why you are bringing USB into this in the first place.

So, if you'd like to give a new concise breakdown of the issue, perhaps more help can be forthcoming (from others as well...they might also be confused :/). In any event, I don't profess to be an expert with this receiver yet, and that may be why I am confused by what you are trying to do with the USB. I am pretty good with networks though, and with troubleshooting. That being said, here are my troubleshooting suggestions.

1) Get a hold of another router that you suspect works fine. If you don't have another one, you should be able to use just the main modem/router/whatever that your ISP provides.

2) Reset the router to factory defaults (record any settings you may need first). Plug in just your PC or Laptop to ensure that you can get an IP address via DHCP and get out to the internet. Assuming that all works fine, power down the router and unplug your computer. You may need to do some minor setup from the factory defaults - so do whatever basic settings you need to get it working.

3) Reset your Onkyo to factory default. It should be in a powered off state after this is done.

4) Power up the router connect it via Ethernet cable to your Onkyo then, turn on the Onkyo. I want to note that absolutely nothing else should be connected to your network at this time.

5) Go through the menu screens to see if the Onkyo received an IP address via DHCP.

6) If it has an address, try to ping the address. Try to go to that address in a browser (e.g. http://192.168.0.12)

If you can't get this far, try your PC/Laptop again - make sure it can get on the network over the same connection. Power cycle the router and receiver once or twice. If you still can't connect - set the Onkyo with a static IP address/mask/gateway/dns and try step #6 again. Maybe try new cables (on all connections) though if your PC connects the cables are in all likelihood fine.

If still no luck - something sounds like it is up with the Onkyo - but lets assume you get at least here. We are now at a point where we are able to establish basic connectivity with the Onkyo. If you were able to visit the browser page that confirms layer 7 (Application) communication all the way up the protocol stack.

So - from here - use the receiver to do whatever it is you are trying to do over the network (stream radio, update firmware, etc.). If at all possible keep other devices off the network still. If you have problems at this point - please record exactly what steps you are doing, what you are trying to accomplish, and any problems that result. If however, everything seems to work fine, then continue on with these steps:

7) Reset your original/preferred router to factory defaults. Follow steps 1-6 again (if sticking with the new router, then just carry on from here). If you have problems - it sounds like the router is the cause and since most consumer grade devices should not default to anything that should cause a problem here, you probably have a bad router. You can try reflashing its firmware - but might just need to replace it.

8) Assuming everything works at this point with your original router set to defaults, then go ahead and reconfigure your router with any settings you like. After you have reconfigured it, power cycle all equipment and see if things still work. If not, take a look at all the settings you configured and revert them one by one until you find the issue.

9) If everything works after step 8, go ahead and plug back in your other network (Ethernet) devices one by one, testing as you go.

10) If everything looks good, continue attaching your Wireless devices to the network one by one, testing as you go.

If everything is good at this point - well problem solved - but I expect you will report back with issues.

I realize this is tedious, but proper troubleshooting is. I would further recommend that at each step, when you have things confirmed working (or not) - you actually power cycle all the equipment at least 2-3 times testing that it continues to work/not work each time and you didn't just "get lucky" (or unlucky) once. If you are having mixed success with each power cycle you should continue replicating until you have a sample set large enough to make a decision as to if things are working (e.g. didn't work 1 out of 7 times might have just been a glitch - didn't work 3 out of 7 is problematic).

I'll be around most of the morning/early afternoon tomorrow - so I'll check back if you need assistance. You can PM me too if you like.

Quote:
Originally Posted by bonjovi View Post

Thanks for your thoughts on this. I have used the Static IP address with no luck but I did not try a DHCP reservation in my D-Link router. I agree this has to be something about the router even though it is brand new. I actually have some older routers that I am going to borrow tomorrow so I will start troubleshooting that.

By the way, I have been able to ping the 809's IP address even when it is frozen up. It replies right away. I found that odd. Is it me but I seemed to notice that those using the Onkyo Wirelessly are having no problems whatsoever. Those of us with the wired connection seem to have more issues.

As far as the USB thing, that is really weird. When the cable is plugged into the ethernet, if you go to the USB (before going to NET), the USB will fail to initialize. But if you go to NET first where it freezes on "Now Initializing" you can still change inputs. So if you go to CBL it is fine and works just like normal. If you go to USB now, it will stay on USB for about 4 or 5 seconds and then automatically go to NET and give you the blue screen frozen. This is particularly strange. If you take the ethernet cable out, it still does this. If you never plug in the ethernet after a reboot, then the USB seems to be working now. But once you plug an ethernet cable it goes haywire.
Again, this is for both units I received. It has to be something that the Onkyo doesn't like when it connects to my router. I just wish I knew more about routers.
Will let you know what happens when I try different routers. I have already tried different cables.

On another note, I ran Audyssey again and it configured my speakers different each time. This time it put:
Center: JBL LC2 (externally amplified)@ 120Hz
Mains: JBL Ti6K (external Amp) @ 40Hz
Surrounds: JBL L820 at 50 Hz
Two In wall Subs.

I really liked the sound when I heard a CD playing and music but I actually just watched some TV and the Matrix Blu ray and it sounded awful. I heard a weird muffled ringing tone. It was very unclear dialogue. It's just strange that the CD sounded so good (All speaker Stereo) and the THX Cinema movie and regular TV dialogue sounds absolutely awful. I guess I will re-run Audyssey and see what happens. It seems to give me a different measurement each time. I'm wondering if I run it again, if I should just change everything to crossover at 80Hz since I have THX certified subs.

Sorry for the two different issues on one post.

Word for word I am having the same problems as described above. My Onkyo is attached to a wired network (gig throughout the house) through my Linksys E4200 Router. I am wondering if it is the current Firmware or the units itself? I think I am going to try a USB Wireless a try.
post #2397 of 5803
A poll for fellow 809 owners. What sound processing mode does everyone use? I personally use the THX modes. Cinema for cable and movies and music or pure for music.
post #2398 of 5803
Quote:
Originally Posted by JBrax View Post

A poll for fellow 809 owners. What sound processing mode does everyone use? I personally use the THX modes. Cinema for cable and movies and music or pure for music.

I always Straight Decode if DD or DTS soundtrack (including HD versions). Stereo (Audyssey profile = Music) for my Music Source.
post #2399 of 5803
Quote:
Originally Posted by wl1 View Post


I always Straight Decode if DD or DTS soundtrack (including HD versions). Stereo (Audyssey profile = Music) for my Music Source.

By using the THX modes do you think I'm altering the intended audio signal? My receiver shows the various formats as well as THX when playing BD's.
post #2400 of 5803
Quote:
Originally Posted by JBrax View Post

By using the THX modes do you think I'm altering the intended audio signal? My receiver shows the various formats as well as THX when playing BD's.

I really like PLXIIx Music when playing 2 channel sources. Between what Audussey has done to tune the room, and what Dolby Pro Logic does to enhance 2 channel signals I love all my CDs and my Vinyl!



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