Quote:
Originally Posted by David_B 
And even IF they did do your silly "we know it" what's the point? You ALREADY have the problem. All I can say is thank god you're not in the customer service industry, because if you where in charge you CSRs would just have a HARDER time with customers getting even more pissed when you make them say something that SERVES NO GOOD PURPOSE.
You live in a lala land of people that have never been in the customer service industry for a large corporation, because telling your customer everything is absolutly the LAST thing you want to do. Your CSRs don't have the TIME to explain it completely, and the point is to take care of the people's problems, not hold thier hand, explain how your IR filter is bonded to the screen, how many PSI it takes to do it, why ther screen failed.
What you want is a TV from a company that costs $10k per inch so they can afford CSRs to hold your hand when you call them. Oh wait, you are going to do that and buy a panasonic (almost). Have fun paying for the hand holding!
Like I said, "banding together" isn't going to make Samsung fix the production line, it's not going to change them ALREADY FIXING every TV that a customer calls in about being defective. What you want to do is PUNISH them for a manufacturing defect, one that many companies have because complex and NEW designs do have failures that need smoothed out.
As I suggested, stop buying things if you can't handle it. Your car has issues you probably never knew about because they fixed the issues early on in production before you bought the one you bought. Your house probably had things fixed before you moved in, maybe even after you moved in.
And even IF they did do your silly "we know it" what's the point? You ALREADY have the problem. All I can say is thank god you're not in the customer service industry, because if you where in charge you CSRs would just have a HARDER time with customers getting even more pissed when you make them say something that SERVES NO GOOD PURPOSE.
You live in a lala land of people that have never been in the customer service industry for a large corporation, because telling your customer everything is absolutly the LAST thing you want to do. Your CSRs don't have the TIME to explain it completely, and the point is to take care of the people's problems, not hold thier hand, explain how your IR filter is bonded to the screen, how many PSI it takes to do it, why ther screen failed.
What you want is a TV from a company that costs $10k per inch so they can afford CSRs to hold your hand when you call them. Oh wait, you are going to do that and buy a panasonic (almost). Have fun paying for the hand holding!
Like I said, "banding together" isn't going to make Samsung fix the production line, it's not going to change them ALREADY FIXING every TV that a customer calls in about being defective. What you want to do is PUNISH them for a manufacturing defect, one that many companies have because complex and NEW designs do have failures that need smoothed out.
As I suggested, stop buying things if you can't handle it. Your car has issues you probably never knew about because they fixed the issues early on in production before you bought the one you bought. Your house probably had things fixed before you moved in, maybe even after you moved in.
Your recent posts on this issue certainly contain a lot of fairly ridiculous hyperbole, as well as misrepresentations of what others have actually said. In addition, for some reason this issue seems to be highly emotional for you. I continue to be mystified by this, but it probably serves no useful purpose to engage with you further.
You've made your points and I have made mine and others have made theirs. I'm sure everyone who is faced with the problem under discussion will decide what they think is appropriate for them in terms of communicating with Samsung.
P. S. FWIW, I have finished communicating with Samsung for now, so I won't be doing anything that will result in TV's costing "$10K per inch."
