Alright, now I have a real gem of a conversation with a CSR via Live Chat.
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Mathew M'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat Information Your Issue ID for this chat is LTK538097665X
Mathew M: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Jeff: Hi Mathew, I'm messaging you regarding the common issue of screen peeling on the PND7000, and PND8000 59" and 64" Plasma TVs.
Jeff: The coating on the screen which is put on to prevent excessive glaring is peeling off on numerous customers sets.
Mathew M: Thank you for the information.
Jeff: I know you and your company have knowledge of this recurring problem as I'm sure I'm not the first customer you have encountered with this problem.
Mathew M: I understand the situation.
Jeff: I talked with someone from a call center in Greensville, NC today and she seemed to be a supervisor. Or definitely someone who is running things in the call center. She said she is aware of this problem and has received quite a few emails regarding this problem.
Mathew M: Okay.
Jeff: My question to you is, do you know of any possible fixes in the near future for this common problem?
Jeff: For instance, if I were to wait a few months and order my TV. Do you think the newer built/later production dated TV's will have this issue sorted out and fixed?
Jeff: Because I would really like to purchase from Samsung, I am just not really one for returning a TV 3 or 4 times for such an easy fix in the production line.
Mathew M: I understand that, this issue is reported issue for the above models.
Mathew M: This issue can be resolved through normal repair service.
Mathew M: Could you please provide me the complete model number of the unit?
Jeff: You admit that you have had other customers reporting this problem as well?
Mathew M: As per our database the above models are affected for this type of issues.
Mathew M: I will the service request behalf of you.
Jeff: You are saying others, besides me have reported their D7000 and D8000 as having screen peeling issues?
Mathew M: Yes, you are correct.
Mathew M: It will be soon resolved by our development team engineers.
Mathew M: They are working on the following issue.
Jeff: So if I were buy a D8000 plasma in the next 3 or 4 months, after the problem has been addressed and/or fixed. Peeling should not be an issue?
Mathew M: As of now, our engineers are working on this issue, I am not sure about the time frame.