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Revised Samsung D7000 and D8000 screen peeling poll - Page 3

post #61 of 341
6/29/11 at 10:56am
@Mot67 and Jim: I have a bubble that sounds very similar to Mot's. I tried to push it down with a microfiber cloth but it came up. I can't see it except with close visual inspection and even then, at first, I was not certain it was anything. However, upon shining a flashlight directly on the section, I could definately tell the layer was coming up.

As I said, I can barely see it and so it doesn't bother me. However, I'm going to call mine in eventually because I'm not going to hope that 4 years from now it starts getting worse.
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post #62 of 341
6/29/11 at 4:50pm
hi, my 2 day old pn64d7000 has some peeling on the upper right corner. The peeling has come right up to where the pixels start. I'm trying to decide if I should try to exchange it or wait and see what happens. I got it directly from amazon. Have anyone been able to get a totally peel free 64"? And how long has your set been peel free?

One thing though, I just looked at amazon's page for the pn64d7000, and they have this notice posted:
============================================================ =
Item Under Review

While this item is available from other marketplace sellers on this page, it is not currently offered by Amazon.com because customers have told us there may be something wrong with our inventory of the item, the way we are shipping it, or the way it's described here. (Thanks for the tip!)

We're working to fix the problem as quickly as possible.
============================================================ ====

I wonder if this is due to returns of peeling sets?? I haven't called them to get details on if I want to exchange it. I really like the set and would love to just keep it, but if that bubble gets bigger in a few weeks or months, and if there's no guarantee that any replacement would not develop the same problem, I might just have to return it and wait till next year or something.
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post #63 of 341
6/29/11 at 5:30pm
Hello All,
I purchased my PN64d8000 from BB and I have to say this TV has the most awesome picture and love it, but I do notice that the screen is beginning to peel in the two upper corners! I have read so many threads about this and not sure if the peeling is just some kind of screen protector that needs to be removed or it is the actual Glare filter, to me it seems if you ever scratched the screen this plastic coating would ruin your picture, this is why I'm skeptical whether its a shipping protector that just needs to be removed or this is the filter. Has anyone spoke with someone at Samsung on got a real answer, I get nowhere and this is the first they have heard of this Hmmmm. Anyway to be on the safe side before my 30 day return policy runs out I went to BB and explained what was happening and they are ordered me a replacement. I will have it Saturday. My suggestion to anyone, is to buy your TV locally just for this reason above- so if you have to return it, it will make your life a lot easier then internet sales.
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post #64 of 341
6/29/11 at 6:17pm
Quote:
Originally Posted by jonathange View Post

Hello All,
I purchased my PN64d8000 from BB and I have to say this TV has the most awesome picture and love it, but I do notice that the screen is beginning to peel in the two upper corners! I have read so many threads about this and not sure if the peeling is just some kind of screen protector that needs to be removed or it is the actual Glare filter, to me it seems if you ever scratched the screen this plastic coating would ruin your picture, this is why I'm skeptical whether its a shipping protector that just needs to be removed or this is the filter. Has anyone spoke with someone at Samsung on got a real answer, I get nowhere and this is the first they have heard of this Hmmmm. Anyway to be on the safe side before my 30 day return policy runs out I went to BB and explained what was happening and they are ordered me a replacement. I will have it Saturday. My suggestion to anyone, is to buy your TV locally just for this reason above- so if you have to return it, it will make your life a lot easier then internet sales.

Of course, once your past your 30 days you have to deal with Samsung anyways.
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post #65 of 341
6/29/11 at 8:13pm
I was just about to buy this TV (the D7000) from BB, since they are offering 3 years financing at no interest, when I happened upon this thread. I'm thinking of holding off until it becomes clear what Samsung is going to do about the issue, or it becomes clear that the newer builds are not experiencing the problem.

I checked a couple of floor models at BB and could not see any evidence of peeling on those sets. The sales rep also said that if I bought it with their "Black Tie" service (which I guess is what they are calling their extended warranty now?) that it would be replaced even after 30 days if there was peeling/bubbling. I'm not sure if he's blowing smoke up my dress or if that is actually BB's policy.

Anyway, it's amazing (and at the same time not surprising) that Samsung is not taking a more proactive approach to this issue. Maybe they need a class action lawsuit to motivate them.

Anyway, this is causing them to lose a potential sale, as I may migrate to a Panasonic, or wait a month or two.
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post #66 of 341
6/29/11 at 10:51pm
"I wonder if this is due to returns of peeling sets??"

I'd say it almost certainly is. This situation is approaching fiasco status.
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post #67 of 341
6/30/11 at 8:45am
Jim,

Are you starting to think that there is something wrong with the cooling of the sets that is related to the peeling? Is that why you are asking about the temp of the back panel?
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post #68 of 341
6/30/11 at 8:50am
"Maybe they need a class action lawsuit to motivate them"

Being that they are offering to fix/replace/refund people's purchases I don't see how a class action lawsuit would be successful. The best thing to do is what we're doing now.

Furthermore, it still appears to be a minority of set owners. The Amazon/AVSforum/HiDef foru/Cnet Forum are probably comprised of mostly the same people. If that's true, then it would appear that we're looking at very small number of complaints in comparison to Samsung's worldwide sales.
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post #69 of 341
6/30/11 at 9:20am
Thread Starter 
Quote:
Originally Posted by agogley View Post

Jim,

Are you starting to think that there is something wrong with the cooling of the sets that is related to the peeling? Is that why you are asking about the temp of the back panel?

Yes, but only because of a comment someone made about how the top of the sets get pretty hot. It might be coincidence. I wouldn't exactly say that there is a problem with the cooling either as it might be well within tolerance but just not compatible with how the coating is applied. Heck for all we know, they're not allowing the coating to cure properly before boxing them up.

Just as a curiosity, I was wondering if someone would check it. Also, there is the question about any packing being in contact with the particular areas that are peeling.
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post #70 of 341
6/30/11 at 10:04am
Quote:
Originally Posted by JimP View Post

Yes, but only because of a comment someone made about how the top of the sets get pretty hot. It might be coincidence. I wouldn't exactly say that there is a problem with the cooling either as it might be well within tolerance but just not compatible with how the coating is applied. Heck for all we know, they're not allowing the coating to cure properly before boxing them up.

Just as a curiosity, I was wondering if someone would check it. Also, there is the question about any packing being in contact with the particular areas that are peeling.

I'll check the heat over the next few days and tell you what I think. I wish I had a laser heat thermometer. It seems unlikely to be the cause but I'll post my results over the weekend.

The packing on the sets is very little. I was a little surprised to see how little was between the set and the exterior box. When I unpacked the set, I was expecting damage. I was a little amazed that there was none.
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post #71 of 341
6/30/11 at 10:26am
From the manual:

Heat on the top of the Plasma TV
The top side of the product may be hot after long periods of use as heat dissipates from the panel through the vent hole in the upper part of the
product. This is normal and does not indicate any defect or operation failure of the product. However, children should be prevented from touching the upper part of the product.

It sounds like the vent should be fairly hot.
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post #72 of 341
6/30/11 at 11:37am
Took delivery March 29, 2011 - PN64D8000. Do have 1 stuck pixel; but fortunately no screen peeling.
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post #73 of 341
6/30/11 at 12:06pm
(Posted this in the old thread. But wanted to put it here also. )

Just wondering if those 4 small dots in the picture are the beginning of peeling. Is this how it all starts?

Don't know it there are any sensors there or if they are just small bubbles starting.

Can anyone check to see if they have them too.
LL
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post #74 of 341
6/30/11 at 1:12pm
Quote:
Originally Posted by aflc View Post

(Posted this in the old thread. But wanted to put it here also. )

Just wondering if those 4 small dots in the picture are the beginning of peeling. Is this how it all starts?

Don't know it there are any sensors there or if they are just small bubbles starting.

Can anyone check to see if they have them too.

That's weird but that's not how it starts. The bubbling/peeling It looks like when the screen protector on your phone starts to come up at the edges. I haven't seen any that didn't start at the very top (yours looks like the side).
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post #75 of 341
6/30/11 at 1:31pm
No Peeling
PN59D8000
Feb 2011 build date
Purchased from Best Buy 4/20/11
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post #76 of 341
6/30/11 at 1:39pm
Ok, I called mine in. Every rep I spoke to hasn't heard of this happening. First I spoke to a rep. She researched it and couldn't find anything else on the problem. She told me that a tech will come out and if they determine it was from physical damage that Samsung will not pay. Then I got transferred to a "personal service advocate." She's the one that I will contact from here on out. She scheduled the service company who is supposed to call me in 48 hours.
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post #77 of 341
6/30/11 at 1:40pm
Quote:
Originally Posted by aflc View Post

(Posted this in the old thread. But wanted to put it here also. )

Just wondering if those 4 small dots in the picture are the beginning of peeling. Is this how it all starts?

Don't know it there are any sensors there or if they are just small bubbles starting.

Can anyone check to see if they have them too.

I've got those in all 4 corners. No peeling on my end. I'm 2 or 3 weeks in and have over 100 hours logged.
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post #78 of 341
6/30/11 at 2:26pm
Thread Starter 
Quote:
Originally Posted by bhambengal View Post

No Peeling
PN59D8000
Feb 2011 build date
Purchased from Best Buy 4/20/11

In one of these polls, you can only setup 10 options. Since it seemed that most of the March built sets were not peeling (we have 3 that are), I thought it would be better to run the 5 months from March through July. I can add yours manually when I do a final total.
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post #79 of 341
6/30/11 at 3:16pm
Quote:
Originally Posted by agogley View Post

"Maybe they need a class action lawsuit to motivate them"

Being that they are offering to fix/replace/refund people's purchases I don't see how a class action lawsuit would be successful. The best thing to do is what we're doing now.

I was not entirely serious; my comment was provoked by what I have seen on a couple of threads, similar to your comment in post #76, to the effect that reps at Samsung claim not to have heard of the problem. This is the same pattern experienced with a problem with Pioneer Elite CRT's a few years back. Fifty people called in, and when the 51st called in, the Pioneer CSR's have "never heard of the problem before." I suspect the reps have heard of the problem, or Samsung is not taking the problem seriously. If a lawsuit is filed, you can bet the reps will know about it then.

But again, I not suggesting at this point that somebody file a lawsuit. Just spitballing.

Quote:
Originally Posted by agogley View Post

Furthermore, it still appears to be a minority of set owners. The Amazon/AVSforum/HiDef foru/Cnet Forum are probably comprised of mostly the same people. If that's true, then it would appear that we're looking at very small number of complaints in comparison to Samsung's worldwide sales.

That's good news if it is, in fact, a small minority. The way I read the poll responses, which allow negative responses, it seemed to be a substantial percentage based on the sample size. The fact that Amazon is not selling them temporarily would indicate to me that it is not an insignificant minority, but I confess I don't really know how bad it is. I truly hope it is an insignificant minority, as I want to buy one.
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post #80 of 341
6/30/11 at 3:47pm
I have a laser thermometer and can take some temps if wanted.
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post #81 of 341
6/30/11 at 5:16pm
Quote:
Originally Posted by aflc View Post

(Posted this in the old thread. But wanted to put it here also. )

Just wondering if those 4 small dots in the picture are the beginning of peeling. Is this how it all starts?

Don't know it there are any sensors there or if they are just small bubbles starting.

Can anyone check to see if they have them too.

I have them too but no peeling yet. I actually posted a very similar picture> is this actually what you are seeing on your set?
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post #82 of 341
6/30/11 at 5:17pm
Quote:
Originally Posted by smitty View Post

I was not entirely serious; my comment was provoked by what I have seen on a couple of threads, similar to your comment in post #76, to the effect that reps at Samsung claim not to have heard of the problem. This is the same pattern experienced with a problem with Pioneer Elite CRT's a few years back. Fifty people called in, and when the 51st called in, the Pioneer CSR's have "never heard of the problem before." I suspect the reps have heard of the problem, or Samsung is not taking the problem seriously. If a lawsuit is filed, you can bet the reps will know about it then.

But again, I not suggesting at this point that somebody file a lawsuit. Just spitballing.


That's good news if it is, in fact, a small minority. The way I read the poll responses, which allow negative responses, it seemed to be a substantial percentage based on the sample size. The fact that Amazon is not selling them temporarily would indicate to me that it is not an insignificant minority, but I confess I don't really know how bad it is. I truly hope it is an insignificant minority, as I want to buy one.

Keep in mind that visitors to AVSforum represent a small minority from Samsung's point of view. Also, people who post tend to post with problems. I don't think everyone from the official D8000 threads have responded to the survey. Just my opinion...don't know for sure, obviously.
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post #83 of 341
6/30/11 at 5:24pm
Agogley, I'm normally atop the skeptics list of these kind of "polls" and I've written about why many times.

But it's crystal clear that Samsung's filter-application method is flawed and an inordinate number of these TVs are experiencing filter "peel" or delamination or whatever you'd like to call it. AVS this time is the canary in the coal mine rather than the boy who cried wolf.
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post #84 of 341
6/30/11 at 5:31pm
Quote:
Originally Posted by rogo View Post

Agogley, I'm normally atop the skeptics list of these kind of "polls" and I've written about why many times.

But it's crystal clear that Samsung's filter-application method is flawed and an inordinate number of these TVs are experiencing filter "peel" or delamination or whatever you'd like to call it. AVS this time is the canary in the coal mine rather than the boy who cried wolf.

I don't disagree. I'm just saying that it's pretty easy to ignore one bird....

I wish they didn't obviously, since I have the problem. They didn't even know about this issue when I called and talked to three different people. And that was today. I even offered to send them links this this very thread.
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post #85 of 341
6/30/11 at 7:43pm
Can you post the picture again. Can't seen to find it.
Thanks.

Quote:
Originally Posted by kennaughton

I have them too but no peeling yet. I actually posted a very similar picture> is this actually what you are seeing on your set?
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post #86 of 341
6/30/11 at 8:13pm
Quote:
Originally Posted by aflc View Post
(Posted this in the old thread. But wanted to put it here also. )

Just wondering if those 4 small dots in the picture are the beginning of peeling. Is this how it all starts?

Don't know it there are any sensors there or if they are just small bubbles starting.

Can anyone check to see if they have them too.

I have them too. Not sure what they are but they are not bubbles. Have same dots on my samsung phone too. I have had my TV for almost 2 months now and over 500 hrs of viewing and no peeling. It is a March build date and I bought it from Eastcoast. I guess I got lucky with it. Thank You TV GODS!!!
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post #87 of 341
6/30/11 at 9:22pm
May 2011 build date and yes i have peeling.

My tv also gets very hot in the upper part of the back panel which has resulted in more pronounced peeling...

Related? Not sure but it definitely doesn't help.
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post #88 of 341
6/30/11 at 10:22pm
Quote:
Originally Posted by 05SSRX8 View Post
Purchased my 64D7000 from Amazon the beginning of June and received it one week ago. It is May 2011 build and after about 35 to 40 hours of use I noticed the peeling on both the top left and right hand corners. I was following this thread prior to delivery so I closely inspected the television when it arrived, there was absolutely no peeling. My fear is that it will only get worse.

Once the peeling starts it is very easy to identify, you don't have to look too hard. I hope I can resolve this issue through Amazon as I waited about 7 months to purchase this TV.

Minus the peeling issue, it is a beautiful TV with stunning picture.
Ahhh crap, I just got mine delivered last week from Amazon with a build date of May 2011. Also a PN64D7000. Registered online and it shows May 31, 2011. Been watching tv for a full week now no peeling so far, but I do have 2 dead pixels, I can live with that but not screen peeling.
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post #89 of 341
7/1/11 at 8:28am
Thread Starter 
Sam,

I believe that there is a DVD that you can run that'll get stuck or dead pixels to come back on.

We'll keep our fingers crossed for you.
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post #90 of 341
7/1/11 at 8:57am
Just got my replacement PN64D7000 from Best Buy. March 2011 build, Mexico. Arrived with no obvious problem. Keeping fingers very crossed as last one did also.
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