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4seating.com -Any recent good experiences? - Page 4

post #91 of 124
My seats arrived first thing this morning. They were fully assembled, actually lag bolted to the wooden palate, and in a box bigger than an average Manhattan apartment... :-)

The driver did help me me get the box into the garage, although it wasn't very easy (and he didn't have to). Anyway, glad that's over with.

I called 4seating twice yesterday about getting some assembly instructions. They said they had a video and would send it to me. When I called 4 hours later, they told me they were still working on it. Needless to say, I never received anything from them.

I won't have the seats installed for another 2 or 3 weeks (wet bar is still being built, then paint, carpet, and finally MOVE IN time.. I'll give a proper review then. For now, the seats arrived, undamaged, in a reasonable amount of time.
post #92 of 124
Yeah, it bums me out too. I still have not heard anything at all from them despite the correspondence from me and my credit card company. We will see what happens. Now the question is going to be, will they pick up the chairs. If not, what do I do with them. I expect it's going to be 6 weeks or so before I know anything for sure. I still hope they are going to call and just pick up the chairs.
post #93 of 124
As a follow-up, I still have not heard from 4seating.com. They have not replied by phone (I left two numbers), email, or snail mail to a multitude of attempted contacts. They have not replied to my credit card company either. Today the credit card company refunded all my money. You'd think that would get them to call or something. At least it makes me feel good about my credit card company.

My personal advice would be to avoid doing business with this company. Too bad because they have such a good selection.

Oh well.
post #94 of 124
I'm amazed at the different success people have had with this company.

I placed my first order with HTmarket for a set of Coaster Pavillions. After over a month of calls and emails (each time with a different answer), I finally received the product. Keep in mind this was on a quick ship product that I was originally told would arrive in 10 days. No one would take responsibility and just kept passing the buck to someone else.

I decided to place my next order with 4seating. The gentleman I talked with was courteous and very helpful in steering me towards a set of seats to fit my narrower back row. I placed my order and I received an email from them a few days later stating they had shipped. I just got a call from the shipper today to schedule delivery for tomorrow. I haven't seen them yet obviously, but so far the company has been professional and prompt. Much better experience thus far then HTmarket.
post #95 of 124
Just to add my .02 to BA's positive experience. I ordered a set of Lane Malibus via their website on Memorial Day. I originally ordered manual recline. Someone from 4Seating called me next day to upsell me to power recline due to the long lead time on the manual seats...upsell included splitting the difference on the price increase per seat. Seats were delivered the following Wednesday...literally coast to coast...in a week.

I did have to do a little nagging to get a replacement plastic foot sent. It wasn't damaged in transit, but appeared to have been overtightened during installation by Lane. Certainly not enough of an issue to spend more elsewhere if they have what you want at the right price.

-Brent
post #96 of 124
Quote:
Originally Posted by bass addict View Post

I'm amazed at the different success people have had with this company.

Yep. So each person has to decide if it's worth the risk. Everything might turn out fine or they might get screwed.
post #97 of 124
Quote:
Originally Posted by DeadEd View Post

Yep. So each person has to decide if it's worth the risk. Everything might turn out fine or they might get screwed.

I really can't imagine anyone getting screwed. I mean the company is either legit, or not. I find it really strange that you can have numerous positive experiences, and then that many negative ones.

To follow up on my order. My seats arrived today. The boxes had a few "beauty marks", so the driver and I opened them up and inspected everything. No issues. Now if I had a problem and had to get 4seating involved; maybe it would have been a different story as others have mentioned. Right now however, I have nothing but good things to say about them.
post #98 of 124
Quote:
Originally Posted by bass addict View Post

I really can't imagine anyone getting screwed. I mean the company is either legit, or not. I find it really strange that you can have numerous positive experiences, and then that many negative ones.

Oh. Well, then this must be all in my head. I'm sure that you have a much better understanding of everything going on than I do. I feel so silly now.
post #99 of 124
Quote:
Originally Posted by DeadEd View Post

Oh. Well, then this must be all in my head. I'm sure that you have a much better understanding of everything going on than I do. I feel so silly now.

Well if you approached them with the same attitude you just did me, I can understand why you aren't getting anywhere. Maybe you should work on your crass. wink.gif
post #100 of 124
I had a good experience with them. I ordered a set of theatre chairs (4). The chairs were due to be delivered by October 16th, but we were surprised to receive them early (almost three weeks). The delivery was made on a Friday. One little gliche, the warehouse sent out two wrong boxes. Two of the chairs were okay but the other two boxes had the wrong chair in them so the delivery guys had to return to the warehouse to get the right two boxes. They did that and came back the following day with the the right chairs. The chairs were very very nice, just as we ordered them. I too have heard some pretty horrific stories about this company AFTER I ordered. I was hoping that I wouldn't be joining in on a negative note. I'm glad to report that we had a positive experience..
post #101 of 124
Placed an order on Wednesday for 5 Lane Grand Slam seats, (old berkline 13175's) with power recline, should be at local terminal next Friday. I called my order in, the website didn't show https when I went to enter payment, so I didn't take the chance buying on line. Can't complain so far, so we'll see.
post #102 of 124
I had a pretty good experience with 4seating. I ordered 7 Rialto recliners in Beechwood color in May. They informed me that it would be at least 6-8 weeks before they were available in that color. They offered me the motorized recliners in the same color for the same price, but I declined. After 8 weeks, they still didn't have the chairs in from China, and I really needed them in the theater during the build to measure out exactly how deep I wanted the riser. I called and complained, and they agreed to send me 7 recliners in the brown color -- I was actually happy because I liked the brown color better (it was my wife who had insisted on beechwood). Chairs were delivered a week later -- I had white glove delivery, and it went very smoothly.

Fast forward three months. The chairs sat in my basement while the build was going on. I had also ordered the iPad holder, and when the build was complete and the chairs were in the theater, I found that they had not sent all the parts. I called them, and it took them a couple of weeks but they sent the right part, despite it being three months since the item was delivered. So all in all, I can't complain. I dealt with Patricia, and she was very helpful throughout.
post #103 of 124
Got my seats on Monday. Opened boxes and checked the seats even though the driver (Bullet freight) said it was his companies policy not to allow the customer to open packages if there is no visible damage to the boxes. Told him I see damage on every box! LOL!. Anyway, the seats are just fine, no defects, motors work, so I'm happy.
Edited by ragged - 1/9/13 at 8:31am
post #104 of 124
... STILL waiting for them to pick up our seats...
post #105 of 124
Finally picked up the chairs on Saturday! Took 7 months to return them and the only reason that they took them back was that the credit card company stepped it and refunded my money. Very shady company if you go by my experience with them. I'm glad others had good experiences. People need to know both sides.
post #106 of 124
That sucks about your experience DeadEd.

I ordered 4 Seatcraft Sienna's (black/power) just after xmas with 4seating.com.

The reason I went with them is that they price-matched another online company (with no reputation so I wasn't sure about them) without any hassle. 4seating.com reduced the price by $400 simply by double-checking the other website. Good communication, seats were shipped within a few days and I had them within 2 weeks (new years in the way). The boxes were quite busted up but all the seats were in perfect condition. I've had them for a couple weeks now and I love them. Just my 2 cents.
post #107 of 124
I have ordered from 4seating twice, the first time I ordered through the website (a clearance set) and didn't hear form them for days ,,, until finally I was told they were sold out. I was ticked but spoke to someone there who worked with me on a different set. I ended up buying the Berkline Medinah manual reclines. They are bonded leather but have held up pretty well going on 3 years including a move.
The second time I just called to place the order and everything went smoothly.

I also had a coworker order a set and he reported no issues.

Overall I would say that I'll probably order from them again. Fairly positive experience factoring in price and free shipping to VA from Cali.
post #108 of 124
GREAT SERVICE from 4SEATING La Habra CALIF.
I ordered the Seatcraft Sienna 7000. 4 seats curved, loveseat in the middle.
Anna was my rep. I placed my order on FEB 14.2013 And Anna told me they were excpected in by the end of the month. There was a short delay in customs. No problem I have ordered things before and there were delays in customs.
The reviews say no returned phone calls. NOT TRUE. Anna returned calls and email within hours.
I did not read the bad reviews till after I placed my order. Good thing or I may not have ordered amd missed out on a great deal.
My seats ARRIVED Mrach 13 2013. PERFECT. as described. GREAT SERVICE!
post #109 of 124
I ordered two 4 seat rows of Seatcraft Grenadas from 4seating.com. We'll see how it goes, and I'll report back my experience. I had placed a separate order a few days ago for a different set, but they were not able to complete that order because of a lack of stock for the configuration I wanted. They called me without prompting about that issue, and cancelled the order so I could research and place a new one. The web site is nice, but the actual ordering process is a bit amateurish. You get a confirmation/order number in your web browser, but not in email, which is really odd. It seems like they don't really have fully automated order processing that's tied into the web site. There's no way to check status on the web site, etc.

Edit: Oh, I forgot one other thing. A promo code listed on the site (for Free Power Recline) was accepted by the ordering pages, but did not reflect the appropriate discount in the shopping cart. I suspect this is another ramification of a non-integrated web site/ ordering system.
post #110 of 124
Update. Clarissa called me the same day I placed the order to confirm everything. The chairs went out the following week, and showed up on the 26th. Total time from order to receipt was two calendar weeks. The seats look great, and were in good condition. I'd say my experience with these folks has been quite good.
Quote:
Originally Posted by James Sponaugle View Post

I ordered two 4 seat rows of Seatcraft Grenadas from 4seating.com. We'll see how it goes, and I'll report back my experience. I had placed a separate order a few days ago for a different set, but they were not able to complete that order because of a lack of stock for the configuration I wanted. They called me without prompting about that issue, and cancelled the order so I could research and place a new one. The web site is nice, but the actual ordering process is a bit amateurish. You get a confirmation/order number in your web browser, but not in email, which is really odd. It seems like they don't really have fully automated order processing that's tied into the web site. There's no way to check status on the web site, etc.

Edit: Oh, I forgot one other thing. A promo code listed on the site (for Free Power Recline) was accepted by the ordering pages, but did not reflect the appropriate discount in the shopping cart. I suspect this is another ramification of a non-integrated web site/ ordering system.
post #111 of 124
Just wanted to let everyone know that yesterday I placed my second order with 4 seating. Two years ago I ordered a row of 2 of the Eros seats and was very happy with them for the price. Yesterday I ordered a second row of 2 of the same Eros seats. Placed my order with 4 Seating at noon east coast time and received my invoice within 15 mins. At the time I placed my order I asked if the seats were in stock and was told they were, and they should ship that day. Today I received my tracking number and confirmation that they did in fact ship yesterday, the same day I placed my order. I should have them on the East Coast next week. The sales rep was very helpful and said I can reach her if I have any problems. Will post back if I do.
post #112 of 124
Quote:
Originally Posted by rmclain73 View Post

Just wanted to let everyone know that yesterday I placed my second order with 4 seating. Two years ago I ordered a row of 2 of the Eros seats and was very happy with them for the price. Yesterday I ordered a second row of 2 of the same Eros seats. Placed my order with 4 Seating at noon east coast time and received my invoice within 15 mins. At the time I placed my order I asked if the seats were in stock and was told they were, and they should ship that day. Today I received my tracking number and confirmation that they did in fact ship yesterday, the same day I placed my order. I should have them on the East Coast next week. The sales rep was very helpful and said I can reach her if I have any problems. Will post back if I do.

Just an update. Got a call today to schedule my delivery for tomorrow afternoon. Turnaround time was 8 days. Order placed on a Monday, and delivery set for the next Tuesday. West Coast to East Coast. Not bad if you ask me!
post #113 of 124
My experience from ****************

I found some older mixed reviews here about their service. I decided to give them a go anyways .... mainly based on price.

I ordered 3 Argonauts( loveseat + 1 extra seat) on 7/26/2013, hoping to get them by football season. They arrived yesterday, two days before the 10 business day deadline set by them. I personally wouldn't have cared if it took a little longer... again, I just wanted them by the end of August.


They were delivered by a local delivery company.. Augusta Delivery I think (Augusta, GA) but were mainly shipped by bullet freight.

There were 3 boxes left in my garage stacked on top of each other and wrapped in shrink wrap. I was scared the bottom box was crushed but it was fine.

The leather seems like decent quality, especially compared to my previous bonded leather that tore. The seats themselves were hard. I hope they soften up some.









Overall I am happy and would purchase again, but I might would spend a few hundred more and get some that have what appear to be softer cushions.... My total cost was around $950.

Brad
post #114 of 124
i order a row of 3 and a row of 2. they were delivered in a week. i did call a couple times to check the status of the chairs because i was nervous about the reviews. however, i couldnt be happier or expect any better service.
post #115 of 124
I ordered the Grenada 7000 from Clara who was very helpful. I received a confirmation of my order the same day. The seats were in stock and shipped two days later on Bullet freight. Order arrived the following week to CT. Driver helped off load three chairs that were well packed. Boxes had a few punctures but chairs were in perfect condition. I would say that I had a very good experience with 4Seating.
post #116 of 124
I had a great experience. I called and asked for their best price they could get me, and then stated that they could do better, and they gave me a bigger discount. got the chairs in 2 weeks being shipped from CA to PA, with white glove delivery. Had 8 Seatcraft Siennas. I was very pleased. Had a broken LED bar after delivery, and they sent me a new on e in 10 days.
post #117 of 124

My bad review of 4seating dot com

 

Sept 27th.

Ordered two Lane Theater chairs that I needed by Friday Oct. 4th. I instructed the sales person that I needed them for a party I was having on Saturday Oct 5th with a lot of family coming out of town to show off the new theater room. I was told it would arrive by Friday Oct 5th.

 

Oct 3rd.

Called to check up on the order and was told it didn't ship until Oct 1st and would not arrive until Oct 7th. Well this will not work of course. They then tell me that I could have expedited the shipping. I asked why wasn't I told this before when I placed the order and the response was: "Had you told us you needed it by Friday we would have told you about the faster shipping service". My resonse: "I did tell you, otherwise why would you have told me it should have no problem getting there by Friday Oct 5th if you didn't know I needed it by then?"

 

Oct 7th

(Scheduled delivery date which was already past my 0ct 5th deadline) Nope, still not even in my state. Still in transit.

 

Oct 9th

Finally arrived at my local terminal Oct 11th Still not delivered, Called the transporter and now it won't be delivered until Tuesday Oct 15th.

 

Customer Service at 4seating.com: Sorry but there is nothing we can do.. Would you like to return it for a 30% restocking fee plus shipping fees? Me: no thanks, I appreciate the terrible service you have rendered and have a nice day.

 

It's not that the seats were late that angers me the most, although that would have been frustrating in itself, its that they aren't honest and dodge responsibility altogether.

post #118 of 124

I'm in the middle of what is looking like a bad experience with 4Seating.  I'm hoping I'm wrong and can come back with a positive review but I'm doubtful.

 

I ordered 5 seats on 10/7.  Was told at that time they would ship on 10/9.  10/9 came and went and I never received any shipping info, I sent them an email and got no response.  I called on 10/15 and was told, "Oh sorry the chairs are out of stock and backordered until 11/1.  WHAT?  Just for what it's worth the website STILL has these as "in stock ship today"!  I was very nice and asked why no one had contacted me to let me know and she informed me that they had a flurry of orders and sold out of the chairs.  She was apologetic and offered to throw in lighted cup holders for free.  I don't want lighted cup holders...I want my chairs!  Our AV guy was here finishing up the room as I was on the phone with her.  We were planning a big "reveal" this weekend.  So frustrating.  Anyway, I asked her if there was a chair comparable in size to the ones we ordered (we are pressed for size).  She says yes, they are a bit more expensive ($30 per chair I think) but she will make it a wash and swap them out as an even exchange for the inconvenience.  She tells me she has plenty in stock and will do her best to get them shipped out that day (the 15th) if not they would definitely go out the next day.  Half satisfied I agree and think...at least maybe I'll get them by next weekend.  She tells me to check my email for a new order confirmation in a couple hours.  I check, check again....nothing so I call back.  This time I speak to a nice gentleman who tells me no worries the order has been processed and they will get me the order confirmation.  During this phone call I ask about expedited shipping...he tells me sure they can do that for $250.  I tell him no thanks and hang up.  Wake up 10/16 and check my email..still nothing.  I call AGAIN to see if they have shipped and am told, "Oh no, those aren't scheduled to ship until tomorrow 10/17"  WHAT??  At this point I lose my patience and tell the woman on the phone I've had it and ask her why it needs to be this difficult.  She says, "It's usually not."  Hmmm....not so sure about that!!!  In any case I'm calling in a bit to see if they shipped yesterday but am not holding my breath.  Oh, the order confirmation finally showed up after I spoke with her on Wednesday.

post #119 of 124

Just a quick update.  What started out looking like an awful experience turned out not to be so bad.  Although, I am unhappy with the original lack of communication and the chairs being "out of stock" after I was told they would ship the next day they did do their best to make the situation right.  I received the new order of chairs 8 days after the order was placed.  They also threw in  LED  lights as the original chairs I ordered had these.  I never asked for this they just did it.  We need to order another row and I will order from them again because of the way they handled it. 

post #120 of 124
Quote:
Originally Posted by brenrn View Post

Just a quick update.  What started out looking like an awful experience turned out not to be so bad.  Although, I am unhappy with the original lack of communication and the chairs being "out of stock" after I was told they would ship the next day they did do their best to make the situation right.  I received the new order of chairs 8 days after the order was placed.  They also threw in  LED  lights as the original chairs I ordered had these.  I never asked for this they just did it.  We need to order another row and I will order from them again because of the way they handled it. 

Couple of years ago I bought 8 home theater chairs from 4seating.com and saved close to $500 per chair with total saving of $4k when compared to other re-sellers at that time. These Rhumba chairs are still in use. Couple of chairs even come with white fungus/ mold. Cost me $20 leather cleaner and 10 minutes to clean them. I would have been very upset, if I had paid the full price for those chairs.
Keep in mind that 4seating doesn't make the chairs and they are only resellers and thus the you are not compromising quality for low price. The down-side is that you have to deal with a company doesn't really have a good inventory management and customer service. The disappointment and anxiety are caused by the misleading inventory status and delivery times published at their web site. Do not order if you need the chairs in 10 days or 20 days. Lower your expectations on the delivery time to at least to 4-6 weeks. Do not complicate your order with too many add-ons. Also before selecting your chairs do your own research.

Pros -Big savings and wide variety of selection.
Cons -Bad inventory management and very basic customer service.

Good luck.
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