Originally Posted by pactel
Wow -- you must be psychic or have done this before. That is what happened.
Sony did call me back this afternoon. To their credit they did try to find a new 55HX820 to replace mine, but apparently there are none to be found.
They asked me to look on the Sony site to find a set I would be happy with exchanging my set. I didn't have to look - I said I wanted the equivalent or better - what about an 55HX929? Off to talk to someone - that didn't fly - I would've been surprised if it had.
Bottom line - accept an even exchange on a refurb 55HX820 or pay $300 for a new 55HX850.
The 850HX is out? Available? Yep - in the warehouse, ready to ship.
Escalated to the next tier. Explained I would be happy with them fixing my set with new parts.
Was told the parts are back-ordered with no delivery date.
Tried to talk down the $300 + tax cost of an exchange for the 55HX850, I don't see the added value over the HX820.. I was happy with the HX820.. Not budging. Take the refurb or pay to "upgrade."
I relented. Not real happy about the $300+ charge, but happier having a new set than a used one.
I don't know if his end game was a jab. The rep told me he was sorry they couldn't do better on the price, but they'd "extend" the warranty on the new set by 3 mos., so I would have a full years warranty on it.
Huh? I guess the plan was to only warrant the new set for the remainder of my old set's warranty. That was pretty brutal.
I am pretty unconcerned. Sony would have to be the crappiest company on earth and my luck the worst to get two bad sets in a row.
Feel a bit robbed over the money.. but glad it is over.